Horrible experience on Regent

[Jeremy09]

The 07/29/09 Regent "Alaska Inside Passage" Cruise - skipped the Inside Passage and Ketchikan entirely !! - because the crew failed to test the propulsion systems until 35 minutes before our scheduled departure and they failed to work!
Ask Regent - they will confirm that the Mariner left Vancouver over 9 hours late and tok the outside passage and skipped its first destination.

BEWARE of Regent - they feel no obligation to compensate for such unscheduled changes in your vacation. We were offered a 500 dollar discount on our next cruise!? I will never cruise with Regent again.

[PaulaJK]

The inside passage is such a beautiful & essential portion of an Alaskan cruise...I am so sorry for all of you. There have been several ambivalent or
negative posts lately about Mariner [although mostly about hotel issues] that I am beginning to think that Mariner needs a management shakeup. Who is the Captain? Hotel Director? Does anyone know whether these systems are usually checked earlier than 35 minutes before sail away?

[traveller333]

Jeremy, I can only imagine your disappointment in missing such a beautiful part of the USA. I do hope that you give Regent another chance though. I have several hundred nights on Regent and sometimes unfortunate things like this do happen but they are not often. I hope you will get back to Alaska again. The Mariner is actually one of my favorite of the fleet, so sorry this had to happen to you and the other passengers on that voyage.

[Jeremy09]

Yes, I have also read negative reviews of the Regent Mariner and Regent in general. They appear to be very overrated and not a good return on the money you spend. Wish I had read those reviews earlier.

To miss the Inside Passage on a cruise that is labeled "Alaska - Sail the Inside Passage" is unfortunatley worthy of more than a negative review. It's an indication that something is wrong with the ship.

Captain Philippe Fichet-Delavault told us all that the standard procedure is not to check the propulsion systems until just minutes before launch ?! That seems crazy to me - I wonder when this problem will happen to them again. And 9.5 hours to find and fix the problem - they obviously were not prepared to sail.

It makes one wonder how safe that ship is to be aboard while out at sea.
I'm sure others have had fun times aboard the Mariner but it is clearly not being maintained correctly.

[Travelcat2]

I am very sorry to read of your experience. All indications are that the Mariner is a very safe ship. She had a new pod installed at the beginning of this year as well as a $20 million dollar remodel. It is not unreasonable to expect a check of all systems a short time prior to sailing (similiar to what is done on aircraft right before a flight). In fact, if you compare this situation to a flight cancellation or delay, you may find many similiarities.

This certainly does not make up for the cruise that you expected. It would seem that Regent would have made a more generous offer to make up for the problem. What ports did you miss on your cruise? And, did they stop in ports that were not scheduled? Just curious if Regent did anything in an attempt to make up for the delay and change in route.

[Sally_4th]

I was on this same cruise. We did not receive a fair offer of compensation at all. They did not stop at any other ports and made us feel like getting a refund for the shore excursions we were forced to miss in Ketchikan was enough! Thanks to Regent I will never see the Inside Passage or Ketchikan - but the have my money, so I guess they don't care.

Checking the ships engines (or whatever failed on the Regent mariner) just before sailing is NOT comparable to an airline flight at all. If a planes engine is faulty they can get a new plane or schedule you on another flight with safe equipment. On Regent we were forced - without being asked mind you - to sail on the same ship that had the serious problems.

You fly an airline to get to your destination - you take a cruise ship for the journey and several destinations along the way.

Regent never got us to two very important destinations: the Inside Passage and Ketchikan.

[Island Cruiser]

Jeremy09, I do hope you will post additional comments about your cruise, your perceptions AFTER the most unfortunate situation you experienced at the beginning. It will help all of us!

You obviously experienced an unfortunate situation on Mariner. I did too. In Alaska. It happened at the end of our 2006 cruise, a few hours after our visit to the Hubbard Glacier. The Glacier was our last stop. We lost a propulsion pod. Could happen on any ship. We limped into port a day late. For us, it was a small inconvenience: one call to change our plane reservations, one to reschedule our limo pickup in Alaska, and one to confirm our housesitter could stay an extra day. The three calls all yielded affirmatives so we bagged an extra day of cruising free. Bravo! But most folks on the ship experienced far more difficult consequences: post cruise excursions canceled, return airline reservations a nightmare, you can imagine! Ultimately, Regent made things right with everyone. But it was most awkward! My experience is that Regent makes everyhing right in unfortunate situations like this.

But what they appear to be doing in Alaska this year isn't right. They are overbooking the ship with kids big time: 30, 49, 100. Those are numbers reported on this board. What was the situation on your cruise?

These ships run 365 days a year (minus a few dry dock days without passengers). So as unfortunate as it is for you (and us), s--t happens. I expect Regent will make things right for you ultimately--with respect to the propulsion issue. I doubt it with respect to overbooking.

[Island Cruiser]

Jeremy09, there is something I forgot to tell you about our 2006 experience. Since we arrived in Alaska a day late, a full load of passengers was waiting to board the ship southbound. They were, of course, placed in hotels by Regent. In the southbound journey they missed a day of cruising (leaving one day late) and one or two port stops because the ship had to cruise at half speed. Their compensation: a 7-day booking in the same cabin class on any Regent itinerary of their choice within the next year. Not bad! A "free" abbreviated Alaska cruise and 7 days of Regent cruising. Hope this information helps. Pat

[cruiseluv]

Jeremy,

I am so sorry about what happened to you. From knowing about how Regent has compensated people in the past when similar events take place, my opinion is that the compensation they offered you is inadequate. I would have been very upset as well. Could you comment about the rest of the cruise? Did it meet your expectations?

[Wendy The Wanderer]

The 07/29/09 Regent "Alaska Inside Passage" Cruise - skipped the Inside Passage and Ketchikan entirely !! - because the crew failed to test the propulsion systems until 35 minutes before our scheduled departure and they failed to work!
Ask Regent - they will confirm that the Mariner left Vancouver over 9 hours late and tok the outside passage and skipped its first destination.

BEWARE of Regent - they feel no obligation to compensate for such unscheduled changes in your vacation. We were offered a 500 dollar discount on our next cruise!? I will never cruise with Regent again.

Having not done Alaska, can someone clarify where the Inside Passage is? You say you left Vancouver late, and took the outside passage--do you mean Seymour Narrows? Where is the Inside Passage exactly?

[cruiseyguy]

Calm down Jeremy and don't let your posts revolve around compensation matters. It detracts from the credibility of your review. Just give us the facts. It should be interesting.

[Paint Horse]

It must be the hot weather. I can think of no other reason for all of the hyperbole on the various boards I read this summer. What does the contract say? Basically we will get you from one place to another. Nothing more. If you must be somewhere or see something without fail a cruise ship is not the way to travel.

[Paint Horse]

Having not done Alaska, can someone clarify where the Inside Passage is? You say you left Vancouver late, and took the outside passage--do you mean Seymour Narrows? Where is the Inside Passage exactly?

You leave Vancouver then instead of going around the south end of Vancouver Island out into the Pacific you wind your way through what look like rivers up to Ketchikan. On a map it does not look like the ship would fit, but it does. I must say that this part of the trip was one of the best parts as the land is so near to you. However, I would also say that the Inside Passage is the Inside Passage. One section looks pretty much the same as every other part. There is one other section where you pass a lighthouse that is very similar.

[Roland4]

Having not done Alaska, can someone clarify where the Inside Passage is? You say you left Vancouver late, and took the outside passage--do you mean Seymour Narrows? Where is the Inside Passage exactly?

The Inside Passage is the body of water between Vancouver Island and the mainland. The outside route (or passage), as the phrase would imply, means going around the ocean side of Vancoiver Iasland. They would go that route to make up time as the Inside Passage is very constricted through most of its length meaning a ship could not cruise at its top cruising speed.

[vitacura]

Jeremy 09, I am sorry that it ruined the trip and Regent name for you. I was on the same cruise with my wife and parents, but we enjoyed ourselves tremendously. (It was a sad sequence of events, but I won't let it ruin the trip for me) I certainly will not 'beware' of Regent.
This was my third cruise in Alaska on the Mariner and the first time I experienced any problems. No biggie, I am already booked on the Navigator SFO-YVR in May and really am looking forward to it!

[gfranzen]

You need to read the fine print on your reservation. All cruise lines have the right to adjust itineraries without seeking your approval.

[verdl]

You need to read the fine print on your reservation. All cruise lines have the right to adjust itineraries without seeking your approval.

If incompetence is the reason for the adjustment then Regent doesn't have a leg to stand on --------------

[Bfson]

We've been to Alaska twice. Once on the inside passage once not. The inside passage is hardly the high point of the cruise. Missing one of the glaciers-that would be a big deal. The inside passage? Not as big a deal as you are making it. And, in no way enough to "ruin" a trip.

Things breakdown even on the best maintained ships. It is simply a risk you take.

Verdl-what law school did you go to?. The contract says they can change the itinerary for ANY reason. There is no hint of any incompetence. And even if there was, there is no incompetence exception to the contract of carriage.

[kath00]

We've been to Alaska twice. Once on the inside passage once not. The inside passage is hardly the high point of the cruise. Missing one of the glaciers-that would be a big deal. The inside passage? Not as big a deal as you are making it. And, in no way enough to "ruin" a trip.

Things breakdown even on the best maintained ships. It is simply a risk you take.

Verdl-what law school did you go to?. The contract says they can change the itinerary for ANY reason. There is no hint of any incompetence. And even if there was, there is no incompetence exception to the contract of carriage.

Totally disagree. To me the inside passage is the most beautiful part of Alaska. I specifically LOOK for itiniaries that have the full Inside Passage sailing (versus the 2nd half that most large ships now seem to be doing).

I would be furious if I were in your shoes too. Yes unexpected things come up even on ships but to not test for something till 30 min before departure is just a STUPID rule on their part. They should have a system in place where they could test for problems hours before sailing. After all, the ship sits at the dock for something like 8 hours while passengers board, supplies are brought on, etc...

Katherine

[Bfson]

The inside passage was "the most beautiful part of Alaska?????" You and I went to vastly different places.

You must love it when airplanes wait and test all of the critical systems after all the passengers are on and the doors closed. You assume crew members were available earlier for testing and they would have found it and corrected it earlier. Nice speculation lacking only proof.

[tedjazz]

You need to read the fine print on your reservation. All cruise lines have the right to adjust itineraries without seeking your approval.

...but you don't have to be happy about it.

[Travelcat2]

The inside passage was "the most beautiful part of Alaska?????" You and I went to vastly different places.

You must love it when airplanes wait and test all of the critical systems after all the passengers are on and the doors closed. You assume crew members were available earlier for testing and they would have found it and corrected it earlier. Nice speculation lacking only proof.

I must agree with you about the inside passage - nice, but, not the best part. Missing Ketchikan isn't a huge deal either. I much preferred Juneau and Skagway.

When you cruise, you really have to expect changes in itinerary -- whether it be due to seas that are too rough, mechanical problems, or, in the case of the Voyager in the Med. last year . . . changing the itinerary due to an overcrowded port.

It would be nice to hear how the rest of the cruise was -- excursions, the ship, the ports, etc.

[Boo Boo]

I think there are two issues here:
- Things like this happen and there is nothing that can realistically be done about it.
- How Regent manages the situation.

First, these things DO happen. I was on the 22nd July Seward-Vancouver cruise (so the one right before yours). We came into Vancouver - with all pods working - less than 11 hours before you were due to leave. So the pods WERE tested 11 hours before you left and worked perfectly.... Have you never driven a car find one day, then early the next morning it doesn't start? That is what happened. When something like that happens, all they can do is utter a few curses, get it fixed and adjust the itinerary as best as possible... Sad, but true.

Interestingly on the way to our cruise, we flew British Airways from LHR to LAX on 17th July. We had an aborted take-off (that was fun and a little scarey...) and got put on a stand. Flights were booked solid that weekend (start of the school holidays) and the couldn't transfer us to another plane - so they persevered and fixed it (engine trouble). We spent 5 hours in that plane getting fixed (and took off 5 hours later) and this curtailed the service in the air (they fed us some of the second meal on the ground, so there was no second meal on that 10 hour flight). Is British Airways a rubbish airline? Is it unsafe? Did the captain not do his checks BEFORE he went hurtling down the runway? Yes he did, but these things happen. Did we get ANY compensation? No. Was there a mumble or groan from anyone? No... They kept us safe (the first priority at any time) and they got us there (even if it was late and hungry).

Ok, that is slightly different... BUT given the choice of being on a ship with a failed pod (and missing a port) OR a plane with an aborted take-off (airport in the world) and having my heart in my mouth, I know what I would choose...

BUT all of that said, did Regent handle the problem as well as could be? Doesn't sound like it. Previous problems appear to have been handled a lot better... I think that you have cuase for complaint there. The most constructive things would be a letter to their CEO explaining the problems and how you do not feel adequately compensated for it... BUT keep emotions out of the letter.

So, how was the rest of your cruise? Or did you sulk over that issue and let it ruin it (which your post suggests)?

Boo

[Emdee]

I am one of those passengers who actually missed the Hubbard glacier due to high winds. We were rather sad about it but happy the captain took the safe route. It was over 10 years ago on RCCL. It just meant that we have to go to Alaska again and are booked on the Navigator next august.

[traveller333]

I too would like to hear about the rest of the cruise and forget the harping about the propulsion problem and what he feels is a lack of compensation.

Perhaps with the bad start, Jeremy may have had the mind-set that he wasn't going to enjoy the rest of his vacation. I hope that isn't the case.

[Wendy The Wanderer]

Totally disagree. To me the inside passage is the most beautiful part of Alaska. I specifically LOOK for itiniaries that have the full Inside Passage sailing (versus the 2nd half that most large ships now seem to be doing).


Thanks to everybody for clarifying the Inside Passage. Just BTW, most of that route is in Canada, not the U.S. So it's not Alaska, it's British Columbia.

[RachelG]

Thanks to everybody for clarifying the Inside Passage. Just BTW, most of that route is in Canada, not the U.S. So it's not Alaska, it's British Columbia.

Wendy, you beat me to it. I was just getting ready to point that out.

[canadagal]

Thanks to everybody for clarifying the Inside Passage. Just BTW, most of that route is in Canada, not the U.S. So it's not Alaska, it's British Columbia.

Yes, and it's a beautiful part of the country to see close up and it also gives multiple opportunities for whale watching too, so as a Canadian I would be very upset if that part of the cruise was eliminated and I was not compensated fairly, especially considering how others in the past were compensated. Jeremy9, I do understand your disappointment but venting your frustration on a cruise board won't get you much from Regent. I suggest that you put all of the facts in a a letter to Regent and ask for better compensation and highlight what others have received under similar circumstances and ask for the same. If you used a travel agent then I suggest you first send it to them and ask that they forward it on your behalf so that your agent can become involved as well. Good Luck and don't just give up without trying. I've always known Regent corporate to be fair when something has been brought to their attention in a business like and unemotional manner.
Pat

[Island Cruiser]

Jeremy, hope you let us know how the rest of the cruise went. Food? Service? Excursions? Pat

[PaulaJK]

Good advice Canadagal !

I wrote a long post which appears to have gotten lost--perhaps as well. In brief, sometimes things happen that cannot be avoided [weather, mechanical difficulties, port strikes] and sometimes the things that happen seem to reflect poor management [the many hour delay in luggage off loading in LAX at the conclusion of the New Years cruise]. How you evaluate this is going to influence your opinion and feelings. The person on their 3rd cruise to Alaska may respond quite differently from someone who has planned a once-in-a-lifetime exploration.

I'm repeatedly amazed when folks dismiss complaints as an irritant & feel everyone should simply absorb everything. Sometimes things do matter. And that's what propels choices in cruise lines [and air carriers].

[marycang]

Jeremy09 and Sally 4th

I think that $500 for compensation for the events of the July 29 cruise is unfair. I base this on our experience on a Radisson cruise that was canceled.

This was our experience:

We had booked a Radisson cruise , Istanbul to Athens about 3-4 months before the U.S. went into Iraq. About 4 months before the cruise, Radisson canceled all their cruises in that area. So before we had even paid our final deposit , Radisson gave us $500 per person to apply to a future cruise and refunded our deposit. We were not out any money and we were $1,000 ahead. We did use that $1,000. on another cruise

P.S. We booked the same cruise on Windstar and had a wonderful time.

[wripro]

Frankly, they could skip the inside passage if they promised to leave all the kids on the dock!

[Travelcat2]

Frankly, they could skip the inside passage if they promised to leave all the kids on the dock!

:D A little humor is probably needed on this thread!

[nana541]

Frankly, they could skip the inside passage if they promised to leave all the kids on the dock!
I agree, as long as the kids left are not "MY grandkids" as I am sure everyone would agree, mine are "too perfect" oh and cute to be lefthind.....that being said the only cruise I will take them on is one more in tune with their "busy" natures....DISNEY....
ok so I am trying to be humerious here.....I do worry about all the "little people" on our Christmas thru the Panama Canal.....sure hope those Pods are working well then.....
I to hope you enjoyed the balance of your cruise and did not let this incident color your entire trip.:o

[JACKHAWK]

You know, they could have tested the pod 5 hours before departure & it still might not have started at departure time.

I flew airplanes for 30 years - and things might have been perfect when you had a ground stop, but didn't work 30 minutes later.

[hillorama]

The inside passage was "the most beautiful part of Alaska?????" You and I went to vastly different places.

You must love it when airplanes wait and test all of the critical systems after all the passengers are on and the doors closed. You assume crew members were available earlier for testing and they would have found it and corrected it earlier. Nice speculation lacking only proof.

I agree that the inside passage was not the highlight of our Alaska cruise on the Mariner, but do feel the op got a raw deal. I know what the contract says, but $500 doesn't seem like enough. I hope Regent reconsiders, and that Jeremy does the trip again, Alaska was just so amazing.
Elena

[Mike2131]

:D A little humor is probably needed on this thread!
It gives me pause to consider whether many fellow passengers on our first Regent cruise will be fully concerned with the burning CCC question - whether an acceptable collared shirt can possibly be a golf or polo shirt (are those two the same thing or not?). Oh my!!!

I think the only shirt I will be concerned about is the stuffed variety.

[Travelcat2]

It gives me pause to consider whether many fellow passengers on our first Regent cruise will be fully concerned with the burning CCC question - whether an acceptable collared shirt can possibly be a golf or polo shirt (are those two the same thing or not?). Oh my!!!

I think the only shirt I will be concerned about is the stuffed variety.

Actually, at this point, just hearing the words "golf shirt" makes me laugh. Besides, I thought it was decided that women would wear them?
:D

Better get back on topic. . . . . a lot of people have shown concern for the OP. It is disappointing that he has not returned with more information about this cruise. Also, is anyone else wondering if there may be a problem with the other pod? I'm crossing my fingers on this one -- we've been through it with both the Mariner and the Voyager -- hopefully this was just a single event that will NOT be repeated.

[Mike2131]

Actually, at this point, just hearing the words "golf shirt" makes me laugh. Besides, I thought it was decided that women would wear them?
:D

Better get back on topic. . . . . a lot of people have shown concern for the OP. It is disappointing that he has not returned with more information about this cruise. Also, is anyone else wondering if there may be a problem with the other pod? I'm crossing my fingers on this one -- we've been through it with both the Mariner and the Voyager -- hopefully this was just a single event that will NOT be repeated.
but was not aware they existed on the Regent ships until I started looking over the threads. Whatever the cause of this particular situation, it is too bad that it resulted in a disappointment with the cruise. We have found that Alaska is such a wonderful cruise destination that it is a shame to return with a bad taste in your mouth. I hope a second voyage will allow a better experience for the OP.

[S&G@C]

Sorry for the disappointment my fellow cruise mate felt but our perceptions were worlds apart. Of course we (party of 7) were disappointed with the change in itinerary. We made the best of it and enjoyed an extra sea day.
Once back on schedule the trip was flawless in the opinion of my family. The staff was upbeat and very helpful compared to the "chocolateless" cruise in Dec.. The food was great; scenary breathtaking; excursions well managed and delivered beyond expectations. We all would go back in a heart beat even if it meant missing the Inside Passage!!!! PS...lots of children on cruise having a great time...wonderful in this day and age to see families playing board games together and laughing. Only 1 golf shirt seen at dinner...obviously packing dress shirts not a big problem.

[Travelcat2]

Sorry for the disappointment my fellow cruise mate felt but our perceptions were worlds apart. Of course we (party of 7) were disappointed with the change in itinerary. We made the best of it and enjoyed an extra sea day.
Once back on schedule the trip was flawless in the opinion of my family. The staff was upbeat and very helpful compared to the "chocolateless" cruise in Dec.. The food was great; scenary breathtaking; excursions well managed and delivered beyond expectations. We all would go back in a heart beat even if it meant missing the Inside Passage!!!! PS...lots of children on cruise having a great time...wonderful in this day and age to see families playing board games together and laughing. Only 1 golf shirt seen at dinner...obviously packing dress shirts not a big problem.

Very happy to hear how well the rest of your cruise went. Regent does try -- however, some thing are just beyond their control.

[Colonel(Ret.)Wes]

Here is what good friends had to say about this cruise (their first time on Regent, btw)

Hi Wes,

Cruise was absolutely fantastic. Regent gave us all a very memorable cruising experience. Better than advertised. Cathy wants me to look for a Med cruise next year with Regent. Too bad I haven't won the lottery yet so we can do an around the world cruise with them.

We loved Signatures (French) and Prime 7 (steak). Wonderful suite and excellent service all around. Only issue was a delayed departure out of Vancouver on the first day due to an engine issue - pulled away at 0245 the following morning. We were in fog for about two days so we missed a lot of the inner passage cruising. Eating and drinking otherwise occupied our time on those days!!!!

[JoAnne B]

It's very unfortunate that this occurred, and I'm sure the change in itinerary was disappointing. Although not legally obligated to do so, it was wise for Regent to compensate the passengers for missing a "highlight" of the cruise. Whether the amount offered was adequate is a very subjective issue. Some people would accept the $500 and be quite happy, others not so much. I would suggest having your travel agent intervene on your behalf if you feel the amount is inadequate to compensate for your dissapointment. Have an acceptable compesation in mind and be direct in expressing your expectations.

However, in context, Regent has had three "problem cruises" within the past year in which there were major mechanical issues. This has cost them considerably in lost revenues and compensation for delays and missed days. So it is no wonder that they have scaled back on the amount offered. At the same time, I don't think a "luxury" cruise line can operate on the basis that passengers should be expected to accept delays, lost cruise days, and missed ports caused by maintenance/mechanical issues. Many people choose their cruise based on the itinerary, and missing a port or in the case the inside passage is a real disappointment. Expectations on such a cruise are high and a cruise line can't survive if people don't feel that their experience was a satisfactory one. Sure, problems are bound to happen every now and then, but I can't remember a year in which there were so many problems. I think it behooves Regent to make sure people do not leave the ship dissatisfied.

[dlalpw]

It's very unfortunate that this occurred, and I'm sure the change in itinerary was disappointing. Although not legally obligated to do so, it was wise for Regent to compensate the passengers for missing a "highlight" of the cruise. Whether the amount offered was adequate is a very subjective issue. Some people would accept the $500 and be quite happy, others not so much. I would suggest having your travel agent intervene on your behalf if you feel the amount is inadequate to compensate for your dissapointment. Have an acceptable compesation in mind and be direct in expressing your expectations.

However, in context, Regent has had three "problem cruises" within the past year in which there were major mechanical issues. This has cost them considerably in lost revenues and compensation for delays and missed days. So it is no wonder that they have scaled back on the amount offered. At the same time, I don't think a "luxury" cruise line can operate on the basis that passengers should be expected to accept delays, lost cruise days, and missed ports caused by maintenance/mechanical issues. Many people choose their cruise based on the itinerary, and missing a port or in the case the inside passage is a real disappointment. Expectations on such a cruise are high and a cruise line can't survive if people don't feel that their experience was a satisfactory one. Sure, problems are bound to happen every now and then, but I can't remember a year in which there were so many problems. I think it behooves Regent to make sure people do not leave the ship dissatisfied.
Especially in that word travels instantaneously today

[cruiseluv]

The problem also is that in the past Regent has been overly generous in their compensation for missed days/ports. For example, 3-4 yrs ago there was an Alaska cruise that Mariner had to start a day late due to delays arriving to Seward (also due to a mechanical issue). For the passengers that boarded a day late they gave them a one week free cruise within a year. That to me is quite generous for boarding one day late and missing a couple of ports .

[Island Cruiser]

Maria, I agree with you that the compensation you mentioned was very generous indeed. But these folks were placed into hotel rooms in Anchorage for the first scheduled night of the cruise. Then, becaused the ship was running on one pod at half speed they missed the Hubbard Glacier and one additional port during their southbound journey. But generous indeed! Regent made a lot of friends out of that unfortunate situation. We wished we had booked that trip instead of the trip just before it. We arrived in Alaska a day late and were compensated $400pp. We weren't inconvenienced much since we were flying directly back home. But many folks experienced serious consequences because of the delay--post cruise excursions canceled, very difficult return flight scheduling, problems back at the office, etc. Pat

[cruiseluv]

Pat,

Yes, I do remember the problems some of the arriving passengers had. I seem to remember Regent made them "whole" (financially), but of course that doesn't erase the hassles some had to go through.