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View Full Version : Back from Prinsendam Transatlantic (long)


Brandis
November 26th, 2004, 10:02 AM
Hello all!

Last tuesday, we returned to grey and cold Switzerland after a great cruise on Prinsendam. The 7 sea days in a row were so relaxing. Weather was excellent all the time except for one day where it was a bit rainy and the sea a bit choppy.

Here are some random thoughts in no particular order:

As some of you might know, I surprised my friend with a suite. He thought we would be in an inside cabin. I could keep it a secret until I opened the door... :-)

Check-in was really quick, took about 5 minutes and we didn't have to stay in line because we were in a suite. We arrived around 2 PM and the cabin was ready for us, so we headed there immedeatly to drop the carry-on luggage. Then we went down to check out the Neptune Lounge. As we entered, we were immedeatly greeted by name, what a nice touch.

Every informations letter delivered to our suite was personalized with our names, also very thoughtful.

On the first evening, we were invited to a Welcome Aboard cocktail party for all suite guests in the captain's quarters.

Suite guests could enjoy breakfast and lunch in the Pinnacle grill.

We had a very nice table for two at the back of the dining room, right next to the panoramic windows. Food was always excellent with the exception of pasta which was mostly overcooked and somewhat bland.

Our verandah was very spacious and originally contained 2 chairs, 1 ottoman and 1 loungechair. We asked our room steward for a second loungechair which was provided the next morning. Even then we still had plenty of room to move around on the verandah.

After fiddling a bit with the temperature control of the AC, we found the temperature we felt comfortable with. At night, we always slept with the verandah door open.

On Prinsendam, all suites (17 in all, 1 Penthouse and 16 deluxe) are named after explorers. The sign on the outside of the cabin door bears the room number, explorers name and his signature. Right behind the cabin door there is a plaque telling the history of the explorer the room is named after and in the living room area is a picture frame containing memorabilia and/or pictures also related to the suite's namesake. Suite 001 (ours) was the Cook Suite. This was the most forward suite on the right of deck 12 (Sports Deck), right behind the Crow's Nest. Even though the official entrance to the Crow's Nest was the corridor on the left side of the ship, there was a door right next to our cabin door with a sign saying "Emergency Exit only" but the bar staff told us we could use it to get to the Crow's Nest.

On Half Moon Cay, we rented the Pink Cabana. The evening before we arrived there, the Asst. Food & Beverage manager came to our suite to ask what kind of drinks we would like in the fridge in the cabana and to explain us how the tender procedure worked. The next morning, he and the Executive Chef (both german speaking) waited for us at the pier on HMC and escorted us to the cabana, which is the third from the far end of the beach. On the way there we saw one cabana which was under construction and one right next to ours which hadn't been reconstructed, only the patio and some chairs were visible, the cabana-structure was missing. The cabana boy took very good care for us and was there all the time, he didn't have any other cabanas to attend to. We loved it there and were the last passengers to leave the island. The Asst. F&B Manager and the Exec. Chef came by several times during the day to make sure everything was ok!

In Ft. Lauderdale, it took quite a long time until the officials cleared the ship and disembarkation could start. I think it was around 9.20 or so. After getting up, we went down to the Pinnacle Grill for breakfast (only time for the entire cruise, the other days, we always got up too late, so we had to go to the Lido for breakfast. We could leave our stuff in the cabin and after breakfast we went to the Neptune Lounge to await disembarkation. Thanks to our suite passes, we were among the first off the ship. Immigration was quite easy and when we stepped outside the terminal after picking up our luggage, there weren't even any taxis waiting yet. When they finally arrived, it was a bit tricky at first to get one as everybody just rushed to the cab as soon as it arrived. But in the end, there was a steady stream of taxis showing up and also a somewhat orderly queueline was formed.

Before the cruise, I read some posts here about clogged toilets etc. We didn't experience any of this but on deck 9 in the accomodations corridors, a lot of ceiling panels were removed to reveal the plumbing and apparently some work was done there. Also, in some areas it smelled a bit moldy, but not to the point of being disgusting...

I have posted some photos of the ship and our suite on my homepage

www.brandis.org

Check it out if you like!

Some key personnel:

Captain: Hans Mateboer
Cruise Director: Bruce Scudder
Social Hostess: Sheri Tushi(?)
Neptune Lounge Concierge: Rich (She is the best!!!)

Everyone on board was very helpful and friendly and a lot of them were remembering our names after just meeting once, in the case of the Neptune Lounge staff they even knew our names without even having met us before, neat!

Sorry for this long post but I thought it might be of interest to people planning to cruise on the Prinsendam, as there isn't very much information available about her...

We are already thinking about taking another cruise on her next summer!

Marc

Mickb
November 26th, 2004, 11:02 AM
We are also just returned from the same voyage which was very relaxing.We had worried that we might be bored with so many sea days but we could have gone on for ever! We were in a category S suite on deck 10 - 040 which had plainly seen better days. The wood work was scuffed and split in some places and the cabin was in need of a makeover (This has been carried out in the suites). The curved settee is no designed for lounging and the upholstry on the bed was threded and stained. This was disappointing. Against that the cabin was an excellent size and shape with a walk in closet and the separate bathroom/wc was well thought out. There was a good shower and an abundance of fresh clean towels. We had a very annoying creak from the bathroom which the ship's carpenters could not cure, even after removing the bathpanel, the noise was insistant and kept us awake at night. The front desk offered to move us but unfortunately there were no other available suitable cabins into which to relocate, so we had to live with it. Like anything - you get used to it in time!!
We had asked for and obtained eventually a table for 2 at the 2nd sitting, thanks to the charming French Maitre d' Hotel. We thought the food in the main dining room was ok - fish on two nights was disappointing as were the desserts. The meat was generally excellent. Salads were ok. Our excellent waiter, Karni, did not seem to be overrun and served us promptly and efficiently. The wine steward was attentive. We ate 3 times in the Pinnacle Grill which was well worth the $20 cover charge. We had breakfast on the balcony on most mornings.
The Prinsendam's saving grace is its outstanding crew, to a (wo)man they were friendly and efficient and really seemed to care whether you were having a good time.
The ship itself is tired and to me seems to be a mismatch with the rest of the HAL fleet. She is ideally sized and there are no queues for anything, the promenade deck is wonderful for walking and sitting watching the sea go by and the lido deck is well laid out despite the small pool. (there is a larger one on deck 9 however this can get filled with soot from the funnel). However at some stage in her past, maintenance has slipped and the crew have not really been able to catch up. A particular example of this were the lifts which went out of service several times during the trip. There were also broken perspex panels on the stairwells and a crazed window in the dining room. Other HAL ships upon which I have sailed have been better maintained albeit that they are younger.
We thoroughly enjoyed our cruise, although I don't think that I would choose to sail in the ship again until she is thoroughly refitted.

jhannah
November 26th, 2004, 11:28 AM
We were in an SS cabin on our recent Prinsendam Mediterranean cruise, and had no issues with the room. There were a few days where the toilets would not flush for several hours at a time. Seemed to be a problem all along our corridor, as every service door was open during those times. Other than that, no complaints. We enjoyed the ship enough to book her again for next year. We will circle the British Isles, roundtrip out of Amsterdam, sailing on August 23rd.

Burnsey
November 26th, 2004, 11:50 AM
Did you happen to see if the green cabana was still there. We have it reserved for our Feb. cruise. Thank you for the wonderful review.

Brandis
November 26th, 2004, 08:45 PM
Mick, were you in cat. S or SS? Thought the suites were only on decks 11 and 12.

Regarding the upkeep, most of the problems I saw were obviously beyond the means of the onboard repair team. Besides, the ship is going to drydock just after the christmas cruise and before the world cruise. I'm sure all of this will be adressed then.

Don't know about the elevators, used mostly the stairs, from our suite on deck 12, every public area was conveniently reachable by walking.

Burnsey, just looked at my photos and the green cabana is right between the yellow and the pink one, so it is the second farthest from the pier. But still not too much of a walk, especially as you don't have to get the food yourself.

If you like I can send you the photo if you give me your e-mail adress.

Marc

Aussie Gal
November 26th, 2004, 08:50 PM
Brandis,

Great to hear you had a good cruise and enjoyed your suite. In the short time since we left the ship our Captain must be on a vacation getting ready for the World Cruise. Your Cruise Director and Social Hostess were the same.

MickB,

I agree with you regarding the maintenance of the SS suites. We were in 051, no trouble with toilets or noises but our carpet needed replacing, it had stains which couldn't be removed and again like your suite the woodwork was badly scratched and the vinyl lounge was impossible to sit on, we kept falling off.

This didn't ruin our holiday by any means but I was disappointed when we first entered the cabin. HAL needs to do a makeover on the S.S. suites.

Other than that we loved our time on board, especially for the wonderful crew and staff. They do make you feel special.

Jennie

Burnsey
November 27th, 2004, 01:17 AM
Brandis...Would love to see the pic of the green cabana..E-mail jmburns@chartermi.net

trubey
November 27th, 2004, 09:56 AM
I, too, was on the Prinsendam recently and have a question.

Did any of you save any daily activity brochures? I am trying to find the last name of Randall who was the entertainer in the Crow's Nest. I think that they mentioned his name every day.

thanks, Susan.

ger_77
November 27th, 2004, 07:18 PM
I just checked our daily activity sheets and the pianist's name is Randall Powell - isn't he absolutely amazing? I looked forward to seeing him every day just to see what he was wearing. His outfit on formal nights was absolutely to die for - swarovski encrusted epaulets on his tuxedo! :) He is a wonderful musician and a great showman.


Smooth Sailing! :) :) :)

ger_77
November 27th, 2004, 07:19 PM
Oh, and I almost forgot about the cz button covers on his tuxedo shirt - wow to the max!


Smooth Sailing! :) :) :)

Mickb
November 29th, 2004, 04:22 AM
Brandis, we were in a cat ss suite - not really a suite at all, more a large cabin with a good balcony. Glad to hear that the ship is going into dry dock in late Dec/Jan, just hope that there is enough time to refurbish the ss cabins because they surely need it! Like Aussie Girl we we were disappointed when we saw the quality of the furnishings. I agree with everyone that the crew were very good and cabin problems apart it was a very restful pleasant voyage with those lovely long sea days.

Brandis
November 29th, 2004, 04:40 AM
According to Sheri, the Social Hostess, they are going to tear out all carpets and also the gym will be remodeled. It gets all new equipment, less treadmills as they never were that much used. Then the wait/relax area is expanded and changed into an aerobics room.

Marc

Brandis
November 29th, 2004, 04:57 AM
Forgot to mention the suite guest dinner and lunch.

The Suite Dinner was held on the third or fourth day of the cruise I think. It started with a "meet and mingle" in the Explorers Lounge, where the captain did a little speach. We then were led over to the Half Moon Room, which was decorated very elegant. It didn't at all like the card room it usually is. The Hudson room was used as preparation area by the staff. The tables seated 6 guests and 1 officer each. Seats were assigned. We were seated with 2 interesting couples and the Hotelmanager Mr. Kuipers. Dinner was a set 8-course meal with choice of 2 different entrees. The food was outstanding! The menu was printed on Pinnacle Grill paper and while they were collected again after chosing the entree, they were delivered to the cabin the next day signed by the captain and the hotel manager.

The Suite Lunch was held on the last sea day in the Pinnacle Grill. The menu was a set sampler style indonesian menu with a lot of different dishes to try from. This time, we were seated with one of the couples we already had at our table at the suite dinner and Sheri, the social hostess. This meal was also very good.

If anyone is interested, I can post the menus of this 2 meals here...

Marc

Cruiseoften
November 29th, 2004, 04:07 PM
Nice review.

It would be interesting to know if any daytime activities, for all passengers, were offered/planned on the many sea days.

How was the food and service in the main dining room?

Was a party held for Mariners?

Cruiseoften
November 29th, 2004, 04:19 PM
Forgot to mention the suite guest dinner and lunch.

The Suite Dinner was held on the third or fourth day of the cruise I think. It started with a "meet and mingle" in the Explorers Lounge, where the captain did a little speach. We then were led over to the Half Moon Room, which was decorated very elegant. It didn't at all like the card room it usually is. The Hudson room was used as preparation area by the staff. The tables seated 6 guests and 1 officer each. Seats were assigned. We were seated with 2 interesting couples and the Hotelmanager Mr. Kuipers. Dinner was a set 8-course meal with choice of 2 different entrees. The food was outstanding! The menu was printed on Pinnacle Grill paper and while they were collected again after chosing the entree, they were delivered to the cabin the next day signed by the captain and the hotel manager.

The Suite Lunch was held on the last sea day in the Pinnacle Grill. The menu was a set sampler style indonesian menu with a lot of different dishes to try from. This time, we were seated with one of the couples we already had at our table at the suite dinner and Sheri, the social hostess. This meal was also very good.

If anyone is interested, I can post the menus of this 2 meals here...

Marc

Looking at the deck plans I can't find the Hudson Room - where is it, please?

Mickb
December 1st, 2004, 01:10 PM
Cruiseoften - There was a series of enrichment lectures which were political about Bush's foreign policy, the role of the UN in Iraq etc. The lecturer was interesting but some of the US passengers seemed to disagree with some of his comments!!! Other than that there was an ongoing ship building competition that lasted a week, wine tasting, bingo and a number of talks by the ships officers on their various roles.There were the usual trivia/films etc. We were concerned that we would be bored on the 8 sea days but some how the time just slipped away - one of the joys of cruising!?
As far as the food was concerned, I thought it was ok but not as good as other HAL ships that we have travelled on. Some one published the menus from Noordams last cruise and they seemed better, but food is very subjective and it is difficult to comment. The fish did not seem to be as good as usual..
The service in the Dining room and the Pinnacle was first class, and there was no waiting, theer was plenty of room round the tables. We ordered the Explorer wine pack at $325 for 10 bottles and it was excellent and well served, although you have to preorder the night before if you want it delievered to your table in the Pinnacle. The choice in the Lido was ok and the salads were fine if a bit repetitive. On the last night they had curry and American Meatloaf, a bit of a surprise on a luxury cruise, but they were obviously using up the leftovers!!!
Don't know here the Hudson room is as we never went there, I'm afraid.
Enjoy your cruise.
Mick

dakrewser
December 1st, 2004, 02:30 PM
We ordered the Explorer wine pack at $325 for 10 bottles and it was excellent and well served
Could you give me an idea of what was offered in your Explorer's pack?

-dave

Brandis
December 1st, 2004, 03:50 PM
The Hudson Room is integrated into the Half Moon Room, right next to the door when you enter from the Java Cafe and the smoking room.

About the entertainment during the sea days: Shery, the social hostess hosted a coffee chat every morning, where she did informal Q&A sessions with the captain, the CD and also some of the guest entertainers. This was held in the Explorer's Lounge and was always very well attended. In the afternoon of the boarding day, Sheri also did a guided tour of the public lounges, making orientation very easy. Twice during the cruise, she also did a art tour.

Marc

Aussie Gal
December 1st, 2004, 05:11 PM
Sheri is a great asset to HAL and the Prinsendam. She seemed to remember everyone and had a friendly chat and smile when one passed her on the ship.

I got to know her in the Hairdressing Saloon when we were both having our hair done. The girls who work there love her.

Jennie

Mickb
December 3rd, 2004, 11:23 AM
Dakrewser
We are English and therefore tended to choose the European wines. there were six reds and six whites on the Explorer list that were on the wine list at $38 -40 per bottle.
We had a Chateauneuf Du Pape, a Kendall Jackson Merlot, an excellent Pouilly Fuisse ( 3 times) an ok Chablis and an Australian Chardonnay - I'm afraid I forget what it was other than it was very good.
I found it a great way to sort out the wine. I signed the chit by the pool on the first afternnon and we ordered as we went along. On 2 of the 3 nights we went to the Pinnacle I preordered the night before and on the 3rd time we ordered a more expensive French wine off the Pinnacle wine list asit was my birthday.
The wine waiter always brought us the following nights menu so we could match our wine to our food choice.
There was also an Explorer option for 5 bottles but I regret that I don't remember how much that was - we didn't even consider it - far too dry for an 11day cruise!!!!!!!!!

dakrewser
December 3rd, 2004, 12:14 PM
We are English and therefore tended to choose the European wines. there were six reds and six whites on the Explorer list that were on the wine list at $38 -40 per bottle.
We had a Chateauneuf Du Pape, a Kendall Jackson Merlot, an excellent Pouilly Fuisse ( 3 times) an ok Chablis and an Australian Chardonnay - I'm afraid I forget what it was other than it was very good.

Thanks! I've always ordered bottle-by-bottle but this might be "a better way"....

-dave