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h2so4
December 23rd, 2004, 11:16 AM
Just back - despite rough seas and mechanical problems, had a terrific time on our first HAL cruise. Maasdam is definitely showing her age - she needs to go into dry dock sooner than 2006 (which is when she is scheduled according to several crew members; January 2005 she has 4 days or so in wet dock). Having said that, none of the wear and tear we saw disturbed us too much. We had no A/C problems (cabin 169), but did periodically get a whiff of bad odors as we wandered the ship - nothing that lasted long.

Lost an engine on the way out which delayed arrival in St Thomas, where tendering compounded the problem. Quite a few unhappy pax - didn't bother us as we had been there before. Delay continued on to Dominica (skipped Cabritz) since spare parts were flown to Barbados (next port). Supposed fix did not hold, but we did not hear about it until after we sailed from San Juan. Sailed on 75% power for the rest of the cruise back. High seas (25 foot swells one night according to the Captain's announcement) meant we would not have been able to sail at full power anyway. At one point disembarkation was not expected until 7:00p or so, but we did make up some time when the seas calmed down on the 21st, and docked by 4:00p or so (scheduled for 8:00a) on the 22nd. (Had terrific sailing weather for our "unexpected day at sea".) The delay did not bother us as we had driven down from the DC area, but I sure felt bad for those with flight and train arrangements.

The service was good - not outstanding; the crew did their jobs and usually with a smile. Cabin steward introduced himself on Day 1; seemed to have his head in the clouds and overlooked things (i.e. we had to ask for shampoo, etc.), but he kept the room clean.

The food in the Rotterdam and Lido was good - especially considering the number of meals produced. Food that should have been hot was hot; cold was cold; most everything was quite tasty. (Except - I never understand why they serve ice cream in warm bowls!!) Single lobster tail, by the way, on the last formal night - but it was more than sufficient for us. We loved the more European-sized portions for dinner, and never felt stuffed. (P.S. Tried the much-raved-about bread pudding - sorry - didn't care for it at all; but that's a matter of preference.) Dined at the Pinnacle one night - enjoyed our meal - if you eat there, your best bet is to order one of the red meat selections. We did miss the ambiance of the specialty restaurants on Celebrity.

There were few kids on board - I would be surprised if there were more than 20. All were well behaved - even the 10-week old baby at the 8:00p seating.

Entertainment was fine – of the three cast shows, the last one was the best. I’m writing this while on break at work, so I don’t have the names of the entertainers. I’m sure others will provide the names and more detail. We went to almost every show and enjoyed most of them for what they were – entertainment at sea. Went to several of the movies – all recent-ish. Air-popped pop-corn was pretty bland, but despite complaints people were putting them away with relish it seemed.

While the ship might not be the right one for this itinerary, we enjoyed the combination of ports and sea days. Having half-day in most ports made for more relaxing days. Arrived at HMC earlier than expected (despite slightly rough seas the first day out of Norfolk). I was really glad I had pre-ordered the clamshell - it was very hot and the shade came in very handy. We were in port with Oosterdam (I think), and by the time we tendered in (we were on the first tender), the only clamshells available were at the far end (we were right by the pink cabana). No problem, I liked that there were fewer people around.

St Thomas - as mentioned before, late arrival and tendering made for a stressful afternoon for some. I think it was the Zaandam who assisted with two additional tenders, but since they boarded one tender at a time, it still took a while to disembark the pax. We waited until the end and went onshore just long enough to stretch our legs. We were about an hour or so late sailing away.

Dominica - a little late arriving due to engine problem and delay in departure from St Thomas - but not by much. Brief rain showers in the early hours of our time in port. We did the whale watch/snorkel and had a really good time. Saw one sperm whale in very, very close proximity. DH enjoyed the snorkeling in a cove - champagne bubbles (from the hot underwater springs) and good coral/fish. Excellent crew; excursion was through the ship (Anchorage Hotel and Dive Shop operated the catamaran).

Barbados - We did our own excursion here. Silver Moon was booked, so we had reservations with Small Cats. Dale, our contact, met us and explained that no one else had booked and asked if we would mind going on a sister catamaran - El Tigre. As there were only 10 other people booked, we agreed. We did the 5-hour snorkel with lunch. Considering the food was not the greatest, and there were no additional snorkeling stops, the 3-hour excursion would have been sufficient. There were a couple of brief showers throughout the day, but nothing to spoil the fun. We stopped to snorkel/swim with turtles and also at a wreck before stopping at a beach to put most of the pax ashore (they were on the 3-hour excursion and were taxied back to Bridgetown from there). We then continued to sail and had lunch en route. It was a nice, quiet afternoon with only two other couples for the rest of our time on the catamaran. (P.S. no permanent shade on the catamaran - sails were up, putting half the boat in shade, and a tarp went up when we were anchored for snorkeling to provide shade during those times.)

St Kitts – we did a private tour with Ilva Wallace and had a terrific time. We met her as soon as we docked (which was earlier than scheduled) and managed to beat the crowds everywhere. Caribelle Batik was as good as I had read – grounds spectacular. Brimstone Hill Fortress is not to be missed – breathtaking views. Black Rocks – pretty spectacular views as well. Ilva’s commentary as we looped the entire island added to our enjoyment.

San Juan – we were there from about 7:00a to 1:00p. Despite the heat and humidity, we enjoyed our walk to Castillo el Morro. Didn’t go inside this time, just wandered along the walls, down to the cemetery with its elaborate vaults and headstones, and through Old Town San Juan.

I’m sure there will be others posting with varied reports. For us, this was a fun and relaxing cruise, and we would sail with HAL again.

dakrewser
December 23rd, 2004, 11:47 AM
Thanks for letting us know what happened! All we'd heard here was that you be back late, with no explanation. It does seem you had a great time!

Krazy Kruizers
December 23rd, 2004, 11:57 AM
Thanks for posting your review and letting us know about the problems on the Maasdam.

Orcrone
December 23rd, 2004, 12:00 PM
We were on the 10/30 Maasdam sailing that also had mechanical problems that slowed us down. I'm wondering how common this is.:confused:

Hape
December 23rd, 2004, 02:03 PM
I guess we were the lucky ones on the 11/30 cruise. We had no mechanical problems at all - were on time at each port and had two lobster tails at the last formal night. Sorry you had problems but glad you had a good time. That is the most important part.

LizB1
December 23rd, 2004, 02:25 PM
Really sorry to hear about all the mechanical problems and sure hope they can be fixed before our 35-day cruise on her next July in the No.Atlantic where the seas can be pretty high. I think it's about time that HAL spent more on having their ships repaired and a little less on their Signature of Excellence (so to speak).

Aussie Gal
December 23rd, 2004, 05:04 PM
Cool Cruiser,

Thanks for giving us the info about the Maasdam and the reasons why it was so late into port on the last day.

I agree with Liz. We are also on that Transatlantic cruise and are hoping that all the mechanical problems will be ironed out by then. We certainly don't want to be sailing somewhere up near the top of Scotland with an engine not working!

Jennie

colada
December 23rd, 2004, 09:37 PM
I was also on the 12/11/04 sailing of the Maasdam and also had a terrific time. A bad day cruising is better than most days working.

That being said, I would strongly urge future cruisers to look closely at the arrival and departure times of the itinerary before booking. The Southern Caribbean route is really nice, but, as we discovered, the Maasdam must sail at full speed to make many of the planned arrival times. The Maasdam does not have the ability to “make up lost time”. Rough seas and generator trouble were both factors lead to late arrivals in port. This impacted our group the most at St. Thomas. We had intended on taking the ferry to St. Johns to spend the day on the beach. Since we arrived late and had an extra time penalty of having to tender in, we really didn’t have time to much more than a couple hours of shopping. Not the end of the world, but we definitely lost the best beach day of the itinerary.

slineberry528
December 27th, 2004, 11:28 PM
Sorry your sailing had the problems. Our sailing was 11/20 and we had no problems.

iluvcruzin
December 27th, 2004, 11:51 PM
What a shame about the engine problems. Wow.. and I thought our arrival time was late on the 10/30 sailing. Was it chaotic at the pier like ours? We had people trying to get off and on and the same time. I couldn't imagine what it would be like at 4pm. I bet the captain was pretty good on announcing the ship's status. He was on our sailing so I gave him a A++ for keeping everyone informed.

I agree that maybe this isn't the ship for the carribean bound out of Norfolk. I can see the Maasdam being ok for something slow like the Panama Canal or Western Carribean out of Florida. A newer ship would allow longer port time and travel time would be less.

h2so4
December 28th, 2004, 07:26 AM
Surprisingly there was no chaos - at least not when we docked or when we got off the ship.

Since there is no real 'passenger terminal' in Norfolk, I am guessing HAL rented space at a nearby hotel (probably the Marriott) and took all the outbound passengers there. There were very few people around - some on the balcony of Nauticus, some on the deck of the battleship next door - but it was difficult to tell if they were waiting to get on the ship - there certainly seemed to be no inordinate amount of excitement on the part of those people as they watched Maasdam dock.

No outbound passengers seemed to be anywhere around when we got off the ship at 5:00p. It will be interesting to hear from the 11/22 cruisers about their experience when they return to port.

pingsplace
January 5th, 2005, 12:38 AM
I was on the Dec.11-22 cruise. We had a great time and everything went smoothly except for the late arrival part of the ship. We missed our flight but was re-booked for Dec. 23. We arrived at the arrived at the airport at 4 a.m. in the morning and was told the flight was cancelled due to the snowstorm.
The airline told that it looks like someone is working on a new flight for me and he printed out what I thought was my tickets. Arrived at the airport on Dec. 24 and was told that the tickets are not actually tickets but just an itinerary. The airline told me that Holland America failed to send them the e-ticket! I was told that all I had to do was call Holland America and Holland America would just simply e-ticket the airline. They said the procedure would only take a few seconds b/c I already had seats assigned. Unfortunately, I tried calling HAL and was on hold for the "next operator" for 4 + hours. I tried calling the other HAL tel. numbers and left messages. From Dec. 24 to today's date, Jan. 4, they have not returned my phone calls.

The airline told me there was no flight until Dec. 27 and the cost of tickets would be $1500 per person x 3 = $4500!!!! They told me my other choice was to drive from Virginia to Boston for cheaper tickets. I rented a car and drove 10 hours to Boston.On Dec. 26 I was successfull in booking airline tickets on Expedia for the 3 of us to go home for Dec. 31. I kept calling HAL in Boston, but no returned calls.

My 12 day cruise became a 21 day adventure!
I had a great time but I think I should have been reimbursed for my extra expenses due to the fact that my calls were not returned and the fact that I felt abandoned by HAL. I bought the cruise/plane tickets through HAL. I spent $3000 to buy winter clothes, car rental, lodging, food, plane tickets, etc....

What do you think I should do?

Thanks.:mad::mad:

ekerr19
January 5th, 2005, 01:24 AM
It doubled up on me - sorry!

ekerr19
January 5th, 2005, 01:25 AM
I
My 12 day cruise became a 21 day adventure!
I had a great time but I think I should have been reimbursed for my extra expenses due to the fact that my calls were not returned and the fact that I felt abandoned by HAL. I bought the cruise/plane tickets through HAL. I spent $3000 to buy winter clothes, car rental, lodging, food, plane tickets, etc....

What do you think I should do?

Thanks.:mad::mad:
pingsplace- I see you stated you bought the tix thru HAL reservations. I would be on the phone with HAL and not let up! You paid a premium when you booked your air through them and it is their responsibility to get you home WITHOUT having to pay extra or drive 10 hours to Boston!

Get back on that phone with HAL reservations and speak to a supervisor - this is unacceptable!

Please keep us updated, if you are not getting results - there are many posters on these boards who might be able to help direct you to someone who can.

dakrewser
January 5th, 2005, 01:31 AM
The airline told that it looks like someone is working on a new flight for me and he printed out what I thought was my tickets. Arrived at the airport on Dec. 24 and was told that the tickets are not actually tickets but just an itinerary. The airline told me that Holland America failed to send them the e-ticket! I was told that all I had to do was call Holland America and Holland America would just simply e-ticket the airline. They said the procedure would only take a few seconds b/c I already had seats assigned.
You had a ticket for the missed flight, right? And a seat assignment? But the airline wouldn't honor it? Something fishy there, I'd think. Which airline?

That said, there's no excuse for HAL not taking your call. As ekerr said - keep on calling!

pingsplace
January 5th, 2005, 02:18 AM
Thank you for replying.:)

I was originally with Continental. Then the Dec. 23 re-booked flight was with United. Then the Dec 24. re-re-booked flight was still with United. United didn't honor the booking and told me to go to the Continental desk. Continental desk stated I got stale tickets (the original Dec. 22 tickets) and told me to go back to United or buy new tickets at a cost of $1500 per person. I live in North America, not the North Pole!

Thank goodness I kept most of my receipts and Holland America's plane tickets and HAL re-booking letter.

I will get on the phone tomorrow and also write them a letter.

dakrewser
January 5th, 2005, 01:05 PM
I was originally with Continental. Then the Dec. 23 re-booked flight was with United.
United didn't honor the booking and told me to go to the Continental desk.
Continental desk stated I got stale tickets (the original Dec. 22 tickets) and told me to go back to United

Ah, a classic case of "it's not my fault, it's THEIR fault!" the old finger-pointing shuffle. So sorry you got caught in the middle of it :(

-dave

OCruisers
January 5th, 2005, 09:28 PM
Enjoyed reading your WHOLE review! Was especially interested in your time in Dominica:
Dominica - a little late arriving due to engine problem and delay in departure from St Thomas - but not by much. Brief rain showers in the early hours of our time in port. We did the whale watch/snorkel and had a really good time. Saw one sperm whale in very, very close proximity. DH enjoyed the snorkeling in a cove - champagne bubbles (from the hot underwater springs) and good coral/fish. Excellent crew; excursion was through the ship (Anchorage Hotel and Dive Shop operated the catamaran).

Very encouraging that you actually saw a whale! We're hoping to do this the next time we have port stop in Dominica. Question: Would you have enjoyed the whale watch/snorkel excursion had you NOT seen a whale? The snorkeling cove sounds interesting and as if it could make this excursion worthwhile -- whales or not .... :confused:

Thanks again for your review! Happy Sailing! OCruisers :)

h2so4
January 6th, 2005, 09:30 AM
Yes, we would have enjoyed the experience even without the whale. While we know that whales will show up or not on their own schedule, and go knowing there is a good chance we won't see any, we at least increase our chances for sightings by booking only when whales are 'expected' to be in a specific region.

waltl
January 6th, 2005, 11:54 AM
:( HAL has a customer service meltdown when it comes to responding to its passengers. While not exactly on target as to the unanswered phone calls I have had the same lack of response as to e-mails sent to HAL. We booked a cabin (B-147) on the May 1, 2005 Maasdam cruise out of Norfolk. Later when prices fell somewhat we cancelled the B cabin and booked a suite. Since the transactions were handled by two different TA we were required to post a $1,000.oo for each reservation. The original booking was cancelled on or about Nov.30. I have e-mailed HAL twice, in mid and end of December asking when I could expect a refund of the original $1000.00 deposit and telephoned this past Monday. Todate NO refund has been made and no answer to either my e-mails.

I also made them aware that I have over 100 days cruising with HAL and was annoyed at being ignored.

dakrewser
January 6th, 2005, 12:05 PM
Since the transactions were handled by two different TA we were required to post a $1,000.oo for each reservation.
While it's appalling that no one has responded to you yet, shouldn't you be after the first TA for the refund?

waltl
January 6th, 2005, 11:07 PM
BEEN THERE-DID THAT!

Their position is once they cancel, which I verified they did, they can no longer influence HAL. Candidly, once I cancelled they no longer cared. They did state that HAL takes up to six weeks to refund deposits. However, it took no more than two days to charge my credit card account when I made the reservations.

pingsplace
January 12th, 2005, 01:45 AM
BEEN THERE-DID THAT!

Their position is once they cancel, which I verified they did, they can no longer influence HAL. Candidly, once I cancelled they no longer cared. They did state that HAL takes up to six weeks to refund deposits. However, it took no more than two days to charge my credit card account when I made the reservations.

How appalling! Call the credit card company and file a dispute. If HAL does not respond to the credit card's letter, the credit company may investigate.

mrjcharles
January 12th, 2005, 05:35 PM
We are sailing her on July2. Who is the current Cruise director and anybody know who it might be then?