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alibabacruisers
March 12th, 2010, 05:13 PM
Voyage Personalizer has been unavailable for this past week...anyone else experiencing this?

capnpugwash
March 12th, 2010, 05:19 PM
Voyage Personalizer has been unavailable for this past week...anyone else experiencing this?

It is fine on the UK site

Cornus
March 12th, 2010, 05:20 PM
I see you're in Oz...might that be the problem? I updated the info in my personalizer for a TA on April 29 just this afternoon with no problems.

Bigmike911
March 12th, 2010, 08:12 PM
Its working in the US, except for the Travel Summary tab, which is malfunctioning still. It gives an error message saying access is not allowed, contact the data Administrator.

Also when I tried to email Cunard, they have a procedure where they email you a link back and you have to click on that in order for your first email to go through. That doesn't work with a click, nor can you paste it into a browser and have it work. I would say their IT department should put in some effort to fix these problems.

Mike

alibabacruisers
March 12th, 2010, 08:28 PM
I had no problems until a few days ago. I have emailed Cunard about the problem. Thanks everyone. Capn...hope you had a wonderful Panama Cruise..your blog was great..thanks!

boeckli
March 12th, 2010, 09:45 PM
Voyage Personalizer has been unavailable for this past week...anyone else experiencing this?

Which one are you using? According to the person I spoke to at local Cunard office last week, we Aussies are only due to get one next month and that whatever was entered into the pocruises.com one may not stick to local bookings :rolleyes:

lannp
March 12th, 2010, 10:02 PM
I was able to log in today to Cunard.com but I noticed it is completely different. Perhaps that was the problem earlier in the week, they may have been loading the new program.
The first time it was rejected and I know I entered the correct confirmation number. I tried a second time and it worked perfectly.

rrunner
March 13th, 2010, 08:33 AM
[quote=alibabacruisers;23542927]Voyage Personalizer has been unavailable for this past week...anyone else experiencing this?[/quote




I logged on okay yesterday but the site has changed. (We are in the US.) Some of my personal information had been erased - glad I checked. It also said we would be getting E tickets soon - so I guess we will not be receiving the wallet with our documents via the mail anymore. We are on a crossing in May. Not sure I like the new site - not so informative maybe it is not finished yet.

garigoun
March 13th, 2010, 11:00 AM
I've just got the email to tell me my eticket is ready but the site won't let me in just keeps apologizing that it's not available.
Gari

rrunner
March 13th, 2010, 12:36 PM
I've just got the email to tell me my eticket is ready but the site won't let me in just keeps apologizing that it's not available.
Gari


I am having the same problem myself???

TheOldBear
March 13th, 2010, 12:58 PM
Well, I won't be needing the information until next fall, but I decided to take a look at the site.

They have some configuration problems - probably a development / test configuration is still in place, so that it works fine for them - it just is broken when a Customer want to use it.


A more fundamental problem is that the site is implemented using Micro$oft tools and technology - that would not be my choice of toolset to use for a commerce site containing sensitive information.

DocLawDog
March 13th, 2010, 01:27 PM
I had to call Cunard the other day and was told that they were working on the personalizer...I couldn't get it to take alot of my information so the woman entered it over the phone.

Westaussie
March 13th, 2010, 06:51 PM
Voyage Personalizer has been unavailable for this past week...anyone else experiencing this?
Were you ever able to log into your personalizer? I wasn't at any time before our recent Queen Victoria cruise as it would not accept the booking number given to me. So maybe not available to us yet.

Vera

alibabacruisers
March 13th, 2010, 07:56 PM
I just tried it today and still not working....also still have not received answer from Cunard....will give it a few more days. It makes sense if they are trying to update the Personalizer.

boeckli
March 13th, 2010, 08:44 PM
Try this link https://secure.pocruises.com/cp/index.asp?pageID=4&ABTA=V8764&brandCode=CU (was posted on another thread here recently) - works fine for me (but the guy at the Oz Cunard office said info entered may not stick to our bookings and we should get an Oz version soon and be advised when available)

alibabacruisers
March 13th, 2010, 10:27 PM
Boeckli...thanks for that site...I've saved it. I also like your QM2 ticker...how did you do it or where? Thanks.

boeckli
March 14th, 2010, 03:21 AM
Boeckli...thanks for that site...I've saved it. I also like your QM2 ticker...how did you do it or where? Thanks.

Here is the link to make the actual ticker http://*************************/

The rest is done by adding text to an image, then upload to a hosting site (like Webshots, Photobucket or similar) and the URL is then added to the signature just like your ticker.

The Real PM
March 16th, 2010, 02:14 PM
I am having great difficulty putting information into my Voyage Personalizer. Good lord, it is so very frustrating for someone like me who is computer challenged to begin with. It keeps on saying I need Adobe, so I have uploaded or downloaded or whatever you do to the damn thing numerous times, but it continues to say I need more. I already have one Adobe that came on my computer, I believe--why would I need twenty? But I think I have at least that many now.

You know, I would have hoped if Cunard were going to set up E-tickets that they would have hired help that knows a little more than I do about it, and I really, really know I could do a better job than that!:eek:

Norfolk Brit
March 16th, 2010, 02:37 PM
I already have one Adobe that came on my computer, I believe--why would I need twenty? But I think I have at least that many now.
:eek:

Sorry Gail, but this made me fall off my chair - you sound like me:eek:.

I think Gari is having problems with his voyage personaliser as well; making the not unreasonable assumption that he is more computer-literate than we are, perhaps waiting a few days may help?

Mary:)

omakim
March 16th, 2010, 02:48 PM
Me http://*************************/cgi-bin/countdown.cgi?trgb=000000&srgb=00ff00&prgb=000080&cdt=2010;5;21;18;0;00&timezone=GMT-0500too.

Bigmike911
March 16th, 2010, 03:08 PM
I am having great difficulty putting information into my Voyage Personalizer. Good lord, it is so very frustrating for someone like me who is computer challenged to begin with. It keeps on saying I need Adobe, so I have uploaded or downloaded or whatever you do to the damn thing numerous times, but it continues to say I need more. I already have one Adobe that came on my computer, I believe--why would I need twenty? But I think I have at least that many now.

You know, I would have hoped if Cunard were going to set up E-tickets that they would have hired help that knows a little more than I do about it, and I really, really know I could do a better job than that!:eek:
PM. Perhaps the version of Adobe that came with the computer is out of date. If you need to open a PDF file, you need an up to date version. There should be a link for you on the error message. If you down load the most recent version, it will eliminate the older ones for you so you will have only the most recent.

Mike

The Real PM
March 16th, 2010, 03:23 PM
PM. Perhaps the version of Adobe that came with the computer is out of date. If you need to open a PDF file, you need an up to date version. There should be a link for you on the error message. If you down load the most recent version, it will eliminate the older ones for you so you will have only the most recent.

Mike
You know Mike, I would agree, but I have just bought a brand new computer. I guess they could have seen me coming and loaded old programs (is that what you call Adobe?) on it. Yes, there is a message that says click here and I do and the whole thing seems to start over again. Perhaps if I understood better what the heck I am doing. But, Cunard should realize that we are not all computer geniuses and they should compensate for those of us who aren't.

Bigmike911
March 16th, 2010, 05:00 PM
PM The current Adobe Reader is version 9. If you don't have that, I suggest you search for Adobe Reader in your search engine. When you find it. Select it. It will give you an option to download. Make sure you have the correct version for your operating system and language, then download and install it. If for some reason the install on your computer when you bought it was installed incorrectly or is corrupted, the download and install will correct this problem.

Mike

BettyBoop3850
March 16th, 2010, 05:54 PM
Hi Got an E-mail from Cunard about my E-ticket with a link. I clicked the link and it took me to my personaliser. I clicked E-ticket but all I got was we will notify you. Plus can't access travel summary or extra luggage tags not authorized to view page.

The Real PM
March 16th, 2010, 09:14 PM
PM The current Adobe Reader is version 9. If you don't have that, I suggest you search for Adobe Reader in your search engine. When you find it. Select it. It will give you an option to download. Make sure you have the correct version for your operating system and language, then download and install it. If for some reason the install on your computer when you bought it was installed incorrectly or is corrupted, the download and install will correct this problem.

Mike
Thank you MIke. I got one of those little messages that you sometimes get on your computer down on the right hand lower part of the screen and it said something about an Adobe update. So I clicked on it and I think I have a new one. Hopefully, it will work when I get my courage up enough to check back in on the Personalizer. Thank you for your help.

Gail

Oahucruiser
March 17th, 2010, 12:21 AM
[QUOTE=The Real PM;23600089]I am having great difficulty putting information into my Voyage Personalizer. Good lord, it is so very frustrating for someone like me who is computer challenged to begin with. It keeps on saying I need Adobe, so I have uploaded or downloaded or whatever you do to the damn thing numerous times, but it continues to say I need more. I already have one Adobe that came on my computer, I believe--why would I need twenty? But I think I have at least that many now. QUOTE

That had me laughing so hard for about 10 minutes. Then I tried my Personalizer, even though I don't need anything for several months, and, when I clicked on Travel Summary" it said "The web site that you are trying to reach has a list of IP addresses that are not allowed to access the web site and the IP of your browser is on this list." Huh? I use Time Warner's Road Runner which is all over the U.S.

conniedoug
March 17th, 2010, 01:26 AM
Hi
Curiosity got the better of me, so I had a go. As mentioned, UK site is working perfectly well. Sorry this is not helpful to other CC folk.

garigoun
March 17th, 2010, 05:50 AM
I tried to access my eticket again yesterday using the new improved system put in place for this very purpose. No luck, apologies, your details could not be retrieved. Rang Cunard. Very nice chap listened politely then told me that the system was working. I begged to differ. Voice-, 'Just one moment sir' in the kind of polite voice that tells you that the speaker is rolling his eyes, pulling a 'can you believe this' face at his nearest colleague and thinking 'why do I always get the dozy old sods who couldn't find their rearends with a map and a flashlight'. Five minutes of bloody Greensleeves ensue. Voice- 'Er excuse me sir but you've printed these tickets twice before'. I deny this and ask for a lawyer. Voice-, Bear with me a moment sir'. Greensleeves... Voice,- 'But sir you printed them off again at 11.08'. Me-, 'but it's only 11.10 now and I've been on the phone listening to bloody Greensleeves since 6.45. Voice, 'Err, bear with me a moment sir', Greensleeves...the 'sirs' are now being hissed through firmly gritted teeth, the eyes have rolled to such an extent he now has a strabismus. Voice,' There was definitely an attempt to print them at 11.08 sir. OH I see, wait, wait a minute sir, I think that might have been me trying to print them off'. Now I'm rolling my eyes and etc etc... Voice, 'what I 'll do for you sir (the tone tells me that this is an enormous favour above and beyond the call of Cunard) 'What I'm going to do for you sir is (fanfare of trumpets, angel choirs, dramatic roll of drums) I'm going to print them off and POST THEM TO YOU.'
Exits stage left whistling bloody Greensleeves.

I sit in my rocker alternately sobbing and singing ,
' Alas my lo-ove you do me wro-ong .......'
Senior Management hisses through gritted teeth ' will you STOP singing that bloody song'
This is not actually a question.
A Bewildered Gari.

Ray66
March 17th, 2010, 06:16 AM
:D:D:D

I can't access my e-tickets either. I get the message that Adobe couldn't open the file because it's either not supported or it's damaged.

They never actually ask to see your tickets at Southampton anyway. Just your passport and credit card.

warringtonian
March 17th, 2010, 06:48 AM
I've just tried the personalizer and it works fine, as it did yesterday. I can access all my details but not print off my e-ticket (as I have only just paid the TA so it won't have reached Cunard yet)

The Real PM
March 17th, 2010, 07:30 AM
:D:D:D

I can't access my e-tickets either. I get the message that Adobe couldn't open the file because it's either not supported or it's damaged.

They never actually ask to see your tickets at Southampton anyway. Just your passport and credit card.
Well, I have figured out the problem, I think. This morning , big as Billy B Damn, there in the middle of my screen, it said that Adobe 3D is trying to open. That must be what I am missing and without it everything is being held up. I wonder if they provide the little green and red glasses.:D

garigoun
March 17th, 2010, 07:34 AM
:D:D:D

I can't access my e-tickets either. I get the message that Adobe couldn't open the file because it's either not supported or it's damaged.

They never actually ask to see your tickets at Southampton anyway. Just your passport and credit card.

True they don't, or didn't, ask for your tickets at Soton. But the pre-cruise docs which have all the info about this all new, all singing, all dancing system state quite firmly that you need to have the eticket to present at the check-in desk along with your passport, driving licence, inside leg measurement and the names of 5 members of parliament and 6 blood relatives.
Gari

david,Mississauga
March 17th, 2010, 08:47 AM
That had me laughing so hard for about 10 minutes. Then I tried my Personalizer, even though I don't need anything for several months, and, when I clicked on Travel Summary" it said "The web site that you are trying to reach has a list of IP addresses that are not allowed to access the web site and the IP of your browser is on this list." Huh? I use Time Warner's Road Runner which is all over the U.S.

I was getting the same message - and I do have the latest Adobe on my computer. But today I got an even more amusing message: "As the voyage has already departed, we are unable to ..." Oh well, I have two months to go and a travel agent in Toronto who is a Cunard expert.

The Real PM
March 17th, 2010, 08:49 AM
I was getting the same message - and I do have the latest Adobe on my computer. But today I got an even more amusing message: "As the voyage has already departed, we are unable to ..." Oh well, I have two months to go and a travel agent in Toronto who is a Cunard expert.
I think Cunard needs my expertise--no, I know they do!!!:D

TheOldBear
March 17th, 2010, 09:41 AM
I gave them my estimate [not cheap, but reasonable] for a complete rewrite of the system [eliminating all Micro$oft dependancies] when I sent my complaint in.

The Real PM
March 17th, 2010, 09:57 AM
I gave them my estimate [not cheap, but reasonable] for a complete rewrite of the system [eliminating all Micro$oft dependancies] when I sent my complaint in.
WEll, did they hire you?

hcrane
March 17th, 2010, 11:44 AM
True they don't, or didn't, ask for your tickets at Soton. But the pre-cruise docs which have all the info about this all new, all singing, all dancing system state quite firmly that you need to have the eticket to present at the check-in desk along with your passport, driving licence, inside leg measurement and the names of 5 members of parliament and 6 blood relatives.
Gari

Gari - you forgot first born son...

hcrane
March 17th, 2010, 01:15 PM
I gave them my estimate [not cheap, but reasonable] for a complete rewrite of the system [eliminating all Micro$oft dependancies] when I sent my complaint in.

I agree - why should we have to QA their software on our dime - Cunard should be thankful we are bringing up these problems and be generous in granting us On-board credit for our time and effort in debugging their software.

Discovered another "feature" of the Princess/Cunard booking system - when records are "linked" the last record's information overwrites the info in the previous record's second passenger data.

Marketing calls it a "Feature" - programers call it a "Bug":D

This November I am doing 3 B2Bs - EBTA, two day to Cherbourg, then WBTA. Have one friend on the EB, solo to Cherbourg, another friend on the WB. Went to Voyage personaliser and had all the problems mentioned earlier. Strangest thing was the address info of the WB friend was on the EB friends address.

Same sort of thing happened last November - booked a roundtrip NYC-Caribbean voyage as a double. I later booked the TA before the Caribbean voyage as a single. My traveling companion got to NYC to check in for the voyage and there was no record of his booking even though it was the first one made. Managed to get it straightened out but it was not a pleasant experience. Been after Cunard for months trying to figure out how this happened - the problem is with the linking.

Anyone notice that the World Club numbers have the leading 01 missing from them on the Voyage Personaliser - the full number is in the World Club record.

Also, on one of my bookings, the age of my traveling companion decreased by 12 years - his WC data was correct - strange things happening in the "Wonderful World of Windows"

The Real PM
March 17th, 2010, 10:03 PM
Yet another day and nothing has been resolved as far as I know. Today was totally frustrating, trying to get in to my Voyage Personalizer and see just what I have put on it so far. I have finished some of it and saved some for later--the stuff that is stored away someplace is the later stuff. They seem to continue to feel as though I need a different Adobe. There doesn't even seem to be a place where I can write a nasty e-mail. Soon, I will have to call like Gari did, but I will need to call the US Cunard where the music won't be as pleasant as Greensleeves, I am sure. And I will bet that the voice that I talk to knows less than Gari's voice too!

Did anyone else have any luck today?

MerrylandCruiser
March 17th, 2010, 10:13 PM
I can't find an email address for Cunard anywhere. Very poor customer support--guess they just don't want to bother hearing from their customers. The only way to get to them without calling is their online "contact form" which seems to only go to marketing. I submitted a complaint using this method days ago, but have received no response. I keep getting the "not authorized to access" screen when trying to view my travel summary.

Oahucruiser
March 18th, 2010, 01:14 AM
I keep getting the "not authorized to access" screen when trying to view my travel summary.

Me too and the little bit I can access in my personal info is a mess. My street address is now where my name should be and my husband's brother is now my husband instead of our emergency contact. :eek: I'm not sure I am who I think I am.

Aubreysshipmate
March 18th, 2010, 03:35 AM
I feel that pain... It seems I am now my sister :eek: Pumps always give me blisters too ;)

dc-farer
March 18th, 2010, 03:53 AM
It appears that Cunard switched over to P&O's personalizer in order to allow for electronic ticketing (when you click "Personalizer" on the Cunard web site, it takes you to a P&O web address). I would imagine that the techs are working feverishly to iron out the bugs...at least, let's hope they are!

TheOldBear
March 18th, 2010, 07:04 AM
I can't find an email address for Cunard anywhere. Very poor customer support--guess they just don't want to bother hearing from their customers. The only way to get to them without calling is their online "contact form" which seems to only go to marketing. I submitted a complaint using this method days ago, but have received no response. I keep getting the "not authorized to access" screen when trying to view my travel summary.

According to the 'whois' record, the technical contact for cunard.com is domains@lexsynergy.com

I'm not bothering to hide their address from the spam harvesters.

The Real PM
March 18th, 2010, 07:38 AM
Does anyone have any experience in downloading Adobe 9.3 on a
Windows 7 computer? I am beginning to wonder if it is impossible to do this. Perhaps it isn't Cunard's fault, but the fault of my computer?:)

capnpugwash
March 18th, 2010, 08:01 AM
Does anyone have any experience in downloading Adobe 9.3 on a
Windows 7 computer? I am beginning to wonder if it is impossible to do this. Perhaps it isn't Cunard's fault, but the fault of my computer?:)

I assume that you have an earlier version of Acrobat installed, Open it and click on Help on the top line, then look in the drop down menu for Check for Updates and it should then check and advise you whether you need to upgrade and you just click your way through it. You actually onlyneed the Reader to access the pdf file that I believe you are trying to access and if the above doesn't work or you don't have the program installed then Google "Acrobat Reader" and down load it free, it will almost self install. Any problems I will try to assist

KarenR_UK
March 18th, 2010, 09:07 AM
It appears that Cunard switched over to P&O's personalizer in order to allow for electronic ticketing (when you click "Personalizer" on the Cunard web site, it takes you to a P&O web address). I would imagine that the techs are working feverishly to iron out the bugs...at least, let's hope they are!

I think they have been using the P&O web address for the personaliser for a while in the UK

I hesitate to try the P&O personaliser - they've just released a whole new website that seems very much slower than the old & the less said about their forums the better. But I do have a cruise booked, so...

Trying it now .....................
........ (still logging on) ....... Bad link:confused: ok, so let's try the actual cruise personaliser - wow, compared to the main site, that was fast :)

P&Os seems fine:D (at the moment!)

smoothsailors
March 18th, 2010, 09:38 AM
:):):)Success! Voyage Personalizer worked beautifully this morning...travel summary opened in a pdf box with full booking information plus detailed itinerary. (Don't know about the e-ticket problem as our cruise is way off still) The technicians obviously worked hard to get the bugs out of the new system. Hope you all have easy access now, too!

Ray66
March 18th, 2010, 09:41 AM
According to the 'whois' record, the technical contact for cunard.com is domains@lexsynergy.com

I'm not bothering to hide their address from the spam harvesters.

Lexsynergy is a specialist domain name management company.

http://www.lexsynergy.com/

Oahucruiser
March 18th, 2010, 12:30 PM
:):):)Success! Voyage Personalizer worked beautifully this morning...travel summary opened in a pdf box with full booking information plus detailed itinerary. (Don't know about the e-ticket problem as our cruise is way off still) The technicians obviously worked hard to get the bugs out of the new system. Hope you all have easy access now, too!

Yes! It worked for me this morning, too! I'm thrilled to be me again instead of being my street address!

Ray66
March 18th, 2010, 12:59 PM
I can't access my e-tickets either. I get the message that Adobe couldn't open the file because it's either not supported or it's damaged.


The reply I got from Cunard after filling in the Contact Us form is to contact my travel agent "who will be happy to action this on your behalf".

dc-farer
March 18th, 2010, 04:32 PM
Does anyone have any experience in downloading Adobe 9.3 on a
Windows 7 computer? I am beginning to wonder if it is impossible to do this. Perhaps it isn't Cunard's fault, but the fault of my computer?:)

It's not your computer. Today I was able to open up my travel documents with Adobe 7.0. I think they have just been having trouble transitioning the Cunard.com Personalizer to the P&O system. It still appears that there's a technical glitch in accepting U.S. addresses in their format, but I'm sure they'll work that out. At least I can now access the travel summary info.

JustinCornell
March 18th, 2010, 04:43 PM
Yay ! It works again ! :D

alibabacruisers
March 18th, 2010, 09:32 PM
Cunard's Voyage Personalizer still not working (site not available) but I am able to see my travel summary on the P&O Cruise Personalizer. Yea! Thanks guys!

garigoun
March 19th, 2010, 05:53 AM
The reply I got from Cunard after filling in the Contact Us form is to contact my travel agent "who will be happy to action this on your behalf".

I.E. Post them out to you. This will save us [Cunard] from having anything to do with you apart from taking your money. Thankyou for using "The Greatest Ocean Liners In The World" tm with their "Fabulous White Star Service " tm
Gari

Cruachan
March 19th, 2010, 06:19 AM
Cunard's Voyage Personalizer still not working (site not available)

Seemed to be working ok this morning, but they are clearly having problems.

J

Ray66
March 19th, 2010, 09:40 AM
I.E. Post them out to you. This will save us [Cunard] from having anything to do with you apart from taking your money. Thankyou for using "The Greatest Ocean Liners In The World" tm with their "Fabulous White Star Service " tm
Gari


That’s what I feel too. You’d think they would have offered to post them to me themselves as in your case.

I think they might be getting a letter from me shortly. I don’t appreciate being fobbed off.

Cruachan
March 19th, 2010, 09:42 AM
That’s what I feel too. You’d think they would have offered to post them to me themselves as in your case.

I think they might be getting a letter from me shortly. I don’t appreciate being fobbed off.

I agree - if this continues they'll be like Ryanair and charging you to use the toilet!

J

alibabacruisers
March 19th, 2010, 03:23 PM
I am having great difficulty putting information into my Voyage Personalizer. Good lord, it is so very frustrating for someone like me who is computer challenged to begin with. It keeps on saying I need Adobe, so I have uploaded or downloaded or whatever you do to the damn thing numerous times, but it continues to say I need more. I already have one Adobe that came on my computer, I believe--why would I need twenty? But I think I have at least that many now.

You know, I would have hoped if Cunard were going to set up E-tickets that they would have hired help that knows a little more than I do about it, and I really, really know I could do a better job than that!:eek:

That message(Adobe) comes up regardless if you have it or not....it is just part of the message. Don't worry.

alibabacruisers
March 19th, 2010, 03:56 PM
I remember when we first chose Cunard...we liked all the things that made Cunard different to all the others. You would think that in the first place...Cunard could have sent out a message to all Cunard Members saying something like "Over the next 30-60 days there will be changes instituted throughout the Voyage Personalizer System. There will be some minor problems initially, for which we apologize for the inconvenience; however, the problems will be rectified by the completion of the changes. In the event that your cruise is due to depart within the next 30-60 days, please contact (email address) to verify all of your information. We appreciate your patronage and your patience throughout this process." It seems that Cunard takes a passive line of thinking when it comes to CUSTOMER SATISFACTION.

Another suggestion...anyone who provides feedback on this process (Voyage Personalizer) via a specific link, should an OBC.

Where are my rose colored glasses?

garigoun
March 20th, 2010, 05:44 AM
Well the much vaunted etickets have arrived in the post this morning.
Two pieces of A4 with the details as per the voyage personaliser, size of table, embarcation berth.
How have the mighty fallen, where the glamour of yesteryear, gone, all gone, Alas Alack and Lackaday.

Incidentally there is another stern reminder that you NEED the eticket at check-in.
Gari

vtbobby
March 21st, 2010, 04:02 PM
Seemed to be working ok this morning, but they are clearly having problems.

J

After a week, I was actually able to sign on today...at the Cunard US site...But, the 'emergency info' page will only accept British addresses and phone numbers. No place for a US State...and I completed the entire form four times trying different ways to enter a US phone number, only to have the entire page wiped clean and be told to enter a "numerically correct" phone number. :(

The IT staff must be off on a cruise with the CC IT boyz.

MerrylandCruiser
March 21st, 2010, 04:51 PM
I entered the state code (MD) in the "County" block and it correctly registered as Maryland. Has no problem entering a phone number. Did you select the correct county from the drop down menu?

flag fan
March 22nd, 2010, 12:28 PM
After a week, I was actually able to sign on today...at the Cunard US site...But, the 'emergency info' page will only accept British addresses and phone numbers. No place for a US State...and I completed the entire form four times trying different ways to enter a US phone number, only to have the entire page wiped clean and be told to enter a "numerically correct" phone number. :(

The IT staff must be off on a cruise with the CC IT boyz.

I had the same problem. I tried entering the state in the "county" block and was careful not to put hyphens or parentheses in the phone number block, but it still kept wiping out my entire form whenever I clicked enter. I've got a couple of months to keep trying, so hopefully at some point it will staighten out. I wonder if it has something to do with Windows 7.

jozi
March 24th, 2010, 10:02 PM
I had the same problem. I tried entering the state in the "county" block and was careful not to put hyphens or parentheses in the phone number block, but it still kept wiping out my entire form whenever I clicked enter. I've got a couple of months to keep trying, so hopefully at some point it will staighten out. I wonder if it has something to do with Windows 7.

leave the "county" blank and it works fine. i figured this out based on your observation--after several frustrating tries. i guess as long as they have the zip code the state doesn't matter. and hopefully cunard will never never need the emergency info, anyway!

flag fan
March 25th, 2010, 07:20 PM
leave the "county" blank and it works fine. i figured this out based on your observation--after several frustrating tries. i guess as long as they have the zip code the state doesn't matter. and hopefully cunard will never never need the emergency info, anyway!

It worked! Thank you.

voyagerdreamer224
March 25th, 2010, 10:20 PM
I have had no luck trying to view my travel documents. Has anyone been able to do this? Any tips? I find this new Voyager Personaliser incredibly frustrating and not the least user friendly. Is this expected to improve?:confused:

Oahucruiser
March 26th, 2010, 12:04 AM
Voyagerdreamer, Have you received an e-mail from Cunard saying that your documents are ready to print? I read on here that you will get the notification from Cunard via e-mail and you follow the instructions that they give you in order to view and print your documents.

voyagerdreamer224
March 26th, 2010, 12:22 AM
Voyagerdreamer, Have you received an e-mail from Cunard saying that your documents are ready to print? I read on here that you will get the notification from Cunard via e-mail and you follow the instructions that they give you in order to view and print your documents.

-------------------

On the old version you could go online and view your booking/reservation and confirm your cabin, dining, etc. And this is often how you would learn if you had been upgraded. I cannot find anywhere where you can see the basic information regarding your booking. I know you can't print your eticket until later, but thought that the travel documents might be the place to find this info. Is the info still online somewhere and accessible?:confused:

alibabacruisers
March 26th, 2010, 12:29 AM
Earlier in this thread someone gave this bit of information..I tired it and it works for me.

Try this link https://secure.pocruises.com/cp/inde...4&brandCode=CU (https://secure.pocruises.com/cp/index.asp?pageID=4&ABTA=V8764&brandCode=CU) (was posted on another thread here recently) - works fine for me (but the guy at the Oz Cunard office said info entered may not stick to our bookings and we should get an Oz version soon and be advised when available)
__________________

Whitemarsh
March 26th, 2010, 07:09 AM
-------------------

On the old version you could go online and view your booking/reservation and confirm your cabin, dining, etc. And this is often how you would learn if you had been upgraded. I cannot find anywhere where you can see the basic information regarding your booking. I know you can't print your eticket until later, but thought that the travel documents might be the place to find this info. Is the info still online somewhere and accessible?:confused:

You need to click on travel summary. Then you should click on the space that reads 'to access your travel summary click here'. It's a similar set up on both the UK & U.S versions.

The Real PM
March 26th, 2010, 08:20 AM
You need to click on travel summary. Then you should click on the space that reads 'to access your travel summary click here'. It's a similar set up on both the UK & U.S versions.
Well, I go on the Cunard site about every day and when I click on Travel Summary and click the "ckick here", all I get is them saying I need another new Adobe. I still have time, so I will wait and see if they can ever figure out that I already have Adobe. If they can't, they will have to send me something in the mail, I guess. It is quite annoying, though.:eek:

voyagerdreamer224
March 26th, 2010, 10:14 AM
You need to click on travel summary. Then you should click on the space that reads 'to access your travel summary click here'. It's a similar set up on both the UK & U.S versions.
________________

That is where I would expect to find it, but the system says
"Apologies, there was a problem retrieving your document."

Very frustrating.:confused:

WNcruiser
April 11th, 2010, 06:16 PM
You need to click on travel summary. Then you should click on the space that reads 'to access your travel summary click here'. It's a similar set up on both the UK & U.S versions.

This is a .pdf file so is it still updated daily? It looks as if it is just the original booking details.

KarenR_UK
April 12th, 2010, 08:14 AM
This is a .pdf file so is it still updated daily? It looks as if it is just the original booking details.

Our was updated with the cabin details after booking (we booked guarantee) - I think there is a message saying it will be updated within 24 hours of a change occurring.

Indeed on the very similar P&O one (I wouldn't be surprised if they use the same engine) - we got email notification from P&O of an upgrade (:cool:), which wasn't added immediately, but was within the aforementioned 24 hours.

Whitemarsh
April 12th, 2010, 08:25 AM
This is a .pdf file so is it still updated daily? It looks as if it is just the original booking details.

It will be updated if there are any changes to your booking. Mostly people check it to see if they have been upgraded. And if you are lucky enough then usually this will be the first place you see it. Other than being told the happy news at the check-in desk.

WNcruiser
April 12th, 2010, 08:16 PM
Thank you both. Checking for a cabin assignment was my main reason for asking.

alibabacruisers
April 12th, 2010, 10:44 PM
When I first wrote on this thread I had been able to look up my voyage summary on cunard.com . Last year I booked on the Cunard site and used that site VP with no problems. This year I used an online travel agent and was able to view my summary at the cunard.com site until a few weeks ago when I began this thread. Since then the cunard site finally came up with the VP but clicking on it never brought up anything. So someone in this thread suggested P&O VP and there I am able to see my summary. Thank goodness! I did email Cunard and ask what the problem was and of course they went round and round with excuses that seemed useless to me. Anyway....I'll just have to keep checking on the P&O site. Thanks for all your input.

garigoun
April 13th, 2010, 08:24 AM
Well, I go on the Cunard site about every day and when I click on Travel Summary and click the "ckick here", all I get is them saying I need another new Adobe. I still have time, so I will wait and see if they can ever figure out that I already have Adobe. If they can't, they will have to send me something in the mail, I guess. It is quite annoying, though.:eek:


I've just tried to access my travel documents again and once more got the message 'Apologies, there ws a problem retrieving your documents'

It's not a problem as I've got the etickets via the travel agent after some prompting. But it's not a good reccomendation of the system to be unable to acces your stuff just a week before you go. So one can't check the cabin No. or dining arrangements etc. and I've got every version of Adobe known to man.
Gari

The Real PM
April 13th, 2010, 11:38 AM
I've just tried to access my travel documents again and once more got the message 'Apologies, there ws a problem retrieving your documents'

It's not a problem as I've got the etickets via the travel agent after some prompting. But it's not a good reccomendation of the system to be unable to acces your stuff just a week before you go. So one can't check the cabin No. or dining arrangements etc. and I've got every version of Adobe known to man.
Gari
I am continuing to try as well, but to no avail. Now, when I go into the Cunard site my information is covered up by this message.

Thank you
All the information needed to join your voyage has been supplied. You can still use this system to review and update your details. We look forward to welcoming you on board The Most Famous Ocean Liners In The World™ soon.

But this message is placed over the information. I can't seem to move it to see what is under it and if it is correct or not. How on earth will I update anything if I can't move the message? On top of that, when I try to access the Travel Documents I continue to get the message that I need to update my Adobe. I have done that multiple times. I have every version of Adobe known to man-- and woman and beast as well!:)

rob6852
April 13th, 2010, 01:01 PM
[list=1]
[right]
I am continuing to try as well, but to no avail. Now, when I go into the Cunard site my information is covered up by this message.

Thank you
All the information needed to join your voyage has been supplied. You can still use this system to review and update your details. We look forward to welcoming you on board The Most Famous Ocean Liners In The World™ soon.

But this message is placed over the information. I can't seem to move it to see what is under it and if it is correct or not. How on earth will I update anything if I can't move the message? On top of that, when I try to access the Travel Documents I continue to get the message that I need to update my Adobe. I have done that multiple times. I have every version of Adobe known to man-- and woman and beast as well!:)


Its all quite simple, when you see the message that is covering your summary details, look above at the big red oblong box, access to your travel documents, click on it and it will open with all your details

if you need to update anything on it, just look to the left of your message and click on what you wish to update and it will open

The Real PM
April 13th, 2010, 02:22 PM
Its all quite simple, when you see the message that is covering your summary details, look above at the big red oblong box, access to your travel documents, click on it and it will open with all your details

if you need to update anything on it, just look to the left of your message and click on what you wish to update and it will open

Thanks - that worked fine.

rob6852
April 13th, 2010, 02:50 PM
Thanks - that worked fine.

Its a pleasure, I know Ihad a similar problem, you used to be able to clcik on it, now you have too many things to clcik, your fine once you work it out. at least now you can gain access to it all:)

voyagerdreamer224
April 17th, 2010, 06:13 PM
I've just tried to access my travel documents again and once more got the message 'Apologies, there ws a problem retrieving your documents'

It's not a problem as I've got the etickets via the travel agent after some prompting. But it's not a good reccomendation of the system to be unable to acces your stuff just a week before you go. So one can't check the cabin No. or dining arrangements etc. and I've got every version of Adobe known to man.
Gari
------------------------------

I am still having the same problem you are -- getting the "Apologies...." response. Also tried what one person on line suggested re going to P & O site and their VP but it doesn't recognize my information. Is there any "trick" to getting Cunard reservations recognized on this site? Still looking for help. Is there anyone at Cunard that I should contact? So far they have not been at all helpful on this.:confused:

voyagerdreamer224
April 25th, 2010, 11:39 PM
Update: Although I still cannot open the Travel Document on line, I can now save to my hard drive and then open there. So solved, over, and no further postings on this topic from me! Thanks all!:)

ColumbiaSC
May 3rd, 2010, 02:50 PM
I have just successfully accessed the Voyage Personaliser on www.cunard.com (http://www.cunard.com) for an upcoming voyage I am making. But when I enter the site after agreeing to the terms, I get the following message and CANNOT do anything else, including just looking at my information, etc.

Thank you
All the information needed to join your voyage has been supplied. You can still use this system to review and update your details. We look forward to welcoming you on board The Most Famous Ocean Liners In The World™ soon.

Is this problem widespread?

MerrylandCruiser
May 3rd, 2010, 03:00 PM
Either click on the red box that says ""Click here to access your travel documents" or on one of the items in the menu on the left side. This should work.

izarradar
May 3rd, 2010, 05:53 PM
I was only able to fill out part of the form that asked for personal information. Every time I entered our emergency contact person I received an "Error!" notice. This went on for a week, and I finally contacted a Cunard agent who was more than happy to help me. The following day I was able to print out our itinerary and e-tickets. But now I am having problems printing out the luggage labels! Looks like I'll have to email that very nice Cunard agent again...