Address for Thomson Cruises

[mosstraveltv]

I want to write to Thomson Cruises in an 'official' (work-related capacity) but can only find an electronic submission form online, I'd like to send them a 'proper' letter on letter-head that hopefully wont get lost in a sea of emails. Does anyone know their actual head office address?

[GerScot]

I want to write to Thomson Cruises in an 'official' (work-related capacity) but can only find an electronic submission form online, I'd like to send them a 'proper' letter on letter-head that hopefully wont get lost in a sea of emails. Does anyone know their actual head office address?


I believe they have 3 diferrent locations but think this is the main one.


TUI UK
Wigmore House,
Wigmore Lane,
Luton,
LU2 9TN

[mosstraveltv]

Thanks very much.

[shipshape.com]

Does anyone know an e-mail address for them please?

[vwgolf]

Try this one - I got a very quick response.

contactus@thomson-************

[shipshape.com]

Thanks vwgolf, will give it a try. Going to seek for some kind of reassurance about our forthcoming cruise, alot of good it's done the previous passengers, but at least I'll have a wee bit of back up for the letter of complaint which I hope I won't be writing on my return!

[Aronggep]

I thank you too, vwgolf, I have just asked for reassurance re our cruise 21/09/10, If I get a response from them I'll post it.

[Hulmesy]

I thank you too, vwgolf, I have just asked for reassurance re our cruise 21/09/10, If I get a response from them I'll post it.

Hi Aronggep,

I got a response from Thomsons very quickly, below is what I got back.

#Thank you for your email regarding the Thomson Dream

We’re always really concerned to hear any reports from customers who are disappointed after travelling on one of our ships. We know Thomson Dream is getting some negative publicity at the moment and appreciate that this might cause concern if you're due to travel on the ship.
The ship entered service for us in April this year, and since then we’ve had some challenges to overcome with the plumbing and air conditioning systems onboard.

The vast majority of these issues have now been completely resolved. There are a handful of individual cabins which are not operating as normal, but these won’t be occupied by passengers until they are completely ready.

The latest Customer Satisfaction scores indicate that most people are having a great time on Thomson Dream.

Last month, 90% of customers said they had a good or excellent holiday on Thomson Dream. And the scores in the individual categories are even higher - 97% for food, 97% for service, 94% for entertainment and 90% for cabins.

Each week Thomson Dream carries around 1500 passengers, but only a small number of these will put a report on one of the different cruise review sites when they get home.

Whilst we always value the opinions and feedback of our customers, you also have to bear in mind such reports don’t always provide an accurate reflection of the holiday experiences of most customers.

Thank you for contacting Thomson Cruises

Thomson & Island Cruise Team

[Jim The Scot]

A bog standard previously prepared response which apart from a few altered words here and there is the same response they have been giving out since april/may

[sobral]

Exactly- always bog standard response. I hope you are lucky enough to have a problem free cabin and enjoy your cruise as many have and not experience the air con problems we did! Fingers crossed for you!

[shipshape.com]

Yip, bog standard reply received as predicted, but at least I've got a bit of paper to wave at the reception staff now! Hope it won't be needed though.