View Full Version : Complimentary upgrades question
gte937k
November 11th, 2011, 01:01 PM
When do complimentary upgrades happen? Does your reservation get updated one day with/without notice?
jtl513
November 11th, 2011, 01:11 PM
When do complimentary upgrades happen? Does your reservation get updated one day with/without notice?If you're talking about a guarantee reservation, they're done at assignment time around 10 or 11 days out. (Usually) On one cruise we were given an upgrade on our initial assignment (at 11 days out) and then at 3 days out we were given another upgrade - with no notification. If I didn't happen to check we wouldn't have known until we got to the pier.
We've never gotten an upgrade from a chosen cabin, and can't tell you about those.
catl331
November 11th, 2011, 02:20 PM
Your TA might call and tell you.
gte937k
November 11th, 2011, 02:46 PM
I booked directly with HAL. I'm curious about non-guarantee bookings. I have a specific room selected, with "upgrade ok" noted on my booking. If HAL decides to upgrade me, when does that happen?
CruiserBruce
November 11th, 2011, 03:40 PM
Anytime after final payment, although, IMHO, it seems to be most likely about 3-5 weeks prior to sailing.
Taxguy77
November 11th, 2011, 04:26 PM
We have sailed about 10 times and never heard about upgrades until we started reading CC. We always choze a stateroom we wanted and could afford, and never wanted a change, anyway.
1cruiselvr
November 11th, 2011, 04:45 PM
It's my opinion (not based upon fact because I'm not related to the upgrade fairy) that gty bookings have a greater chance of upgrade. I think HAL assumes you chose that cabin for a reason. Even if you have marked yes to complimentary upgrade, I think the gtys get assigned first and if there is anything needed after that, HAL will start looking at chosen cabin bookings.
Take my opinion for what it's worth. Dump it and move on if it has no value to you. Happy Sailing!
catl331
November 11th, 2011, 04:51 PM
Anytime after final payment, although, IMHO, it seems to be most likely about 3-5 weeks prior to sailing.IME at 3 to 5 weeks they're still trying to do paid upsells, and free upgrades come closer in.
I think the gtys get assigned first and if there is anything needed after that, HAL will start looking at chosen cabin bookings.That's what I believe too.