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Jayme580
June 26th, 2005, 09:50 AM
Has anyone ever cashed in the Royal Caribbean Reward points? I have over $30,000 points and want to cash them all in on the $50 credit toward on board purchase. That would give me $300 on board credit. I just read that only one reward per point level can be used and it makes me think I can't cash in all of my point on the same level. Am I reading into that wrong? Has anyone ever done this?

Below is the site to the rewards page.
http://www.royalcaribbean.com/dealsandmore/offer/visa.do;jsessionid=0000y0t_guKNoVWSQ03DZNFVqmG:v2m ocb1m?cS=NAVBAR

Thank you
Jamie

Murphy
June 26th, 2005, 10:19 AM
I've redeemed multiple 5,000 point coupons for multiple $50 rewards for 3 different cruises. Call MBNA and tell them you want to order your 6 5,000 point coupons. Be specific! Last time I called (last week) I said I wanted to redeem my RCCL Rewards. The agent automatically transfered me to RCCL assuming I wanted to use the free cruise option. The RCCL agent apologized, but said MBNA needs to handle the redemption of onboard credit. She tried to transfer me back, but couldn't so I had to call back. I've found that when I call in the late morning, the MBNA agents know exactly what to do, but if I call after 5:00 I have more difficulties. MBNA will mail you 6 5,000 point coupons. On the back of each coupon, you choose the reward you want. In your case, check the $50 onboard credit box. You will need to fill in your cruise reservation #. Then you mail them to RCCL at the address on the coupon. I always make a copy of the coupon before I send it in, but haven't ever had a problem. I also call RCCL about 2 weeks after I mail them in to make sure the credit has been applied to my reservation. Once you board the ship, wait until about the 3rd day of your cruise and the credit will appear on your onboard credit statement. Don't panic if it is not showing a credit as soon as you board. They seem to download this information somewhere about day 3.

Enjoy your "free" credit!

cruisin from florida
June 26th, 2005, 10:19 AM
I used 15000 points for 3 $50 onboard credit coupons on our last cruise. No problem whatsoever. Just make it clear to the person that you are talking to that that's what you want. They are not that familiar with the program. Before you hang up the phone, reiterate that you are using 30000 points and that you are going to receive 6 5000 point coupons.

Right now I'm waiting for 2 5000 point coupons for our upcoming cruise.

One other thing - if you are cutting it close, time-wise, you can call Royal Caribbean and fax in your coupons, then follow up by mailing them in.

Jayme580
June 26th, 2005, 11:04 AM
Thank you both for the response.


Jamie

Arizona Cruz Chic
June 26th, 2005, 11:16 AM
I agree, be very specific when requesting your rewards coupons, I had no trouble at all, very easy. Just make sure to copy front and back of each coupon before faxing or mailing them to RC. :D


***

torpeedo
June 26th, 2005, 11:19 AM
We have used our icruise card in the past but with the changes, will not be using that anylonger. Considering the RCCL card. Question, what do you do with the coupons when you get them? Do you bring them on ship and give them to the service desk?:confused:

Aprille
June 26th, 2005, 11:39 AM
Jamie - I see your cruise is over a year away. Don't cash in your points too soon. The rewards coupons expire 6 months after cashing in the points.

Aprille
June 26th, 2005, 11:42 AM
Question, what do you do with the coupons when you get them? Do you bring them on ship and give them to the service desk?:confused:Murphy's post (second in this thread) gives a very good explanation of the process of redeeming the coupons.

Jayme580
June 26th, 2005, 12:05 PM
Aprille, Thank you! That was going to be my next question. I will wait until at least 6 months pior to the cruise. I will have the cruise paid off by then and will have more points to cash in!!! I love the double points.

alexkrn46
June 26th, 2005, 12:07 PM
Our last cruise we requested 5- $50 vouchers, instread they sent a $250 voucher with no check off for cash vouchers. We had our travel agent check with RCCL and it was all set.
When you call on the phone to redeem, they will tell you 6 weeks we always get them with 2 weeks.

cruisin from florida
June 26th, 2005, 12:40 PM
I'm cutting it closer than I ever have. Our June 12 cruise put us over on the points, so I had to wait 'til the statement dropped (6/24) to request the coupons. I'm sure I'll have to fax them in, but if they arrive within 2 weeks (as they always have in the past) everything will be fine for our July 8 cruise.

DON M.
June 26th, 2005, 02:26 PM
For our July 14 cruise, I called MBNA on May 17 to redeem the points. Five weeks later I called for the status of the coupons and was told they had no record of my request. I will still get the onboard credit by giving RCL the coupon numbers but it was a hassle. Bottom line, when you order the coupons keep following up with MBNA for delivery status.

debandbill
June 26th, 2005, 02:52 PM
We all need to form a group to plead with RCI and MBNA to make this process a little less cumbersome. In this day and age of online everything....how hard would it be to enable us to order these things thru the website for Godsake! I am able to process way more complicated orders and reservations online...why not this????? OK, I feel better now..thanks for listening! :confused: Deb

Ali-in-Texas
June 26th, 2005, 03:00 PM
I've noticed that anything that includes credits, point earned or rebates the companies make it hard to redeem. I think their hoping that not all customers will go thru all the hoops to redeem them.

Even though, we are still using an MBNA credit card to get some on board credit for our cruise in Jan.

hardingk
June 26th, 2005, 04:40 PM
Jamie - I see your cruise is over a year away. Don't cash in your points too soon. The rewards coupons expire 6 months after cashing in the points.

You can still submit them for your cruise even if it is over 6 months away. I have submitted vouchers for cruises that are over 6 months away and had no problem.

Aprille
June 26th, 2005, 05:11 PM
We all need to form a group to plead with RCI and MBNA to make this process a little less cumbersome. In this day and age of online everything....how hard would it be to enable us to order these things thru the website for Godsake! I am able to process way more complicated orders and reservations online...why not this????? OK, I feel better now..thanks for listening! :confused: DebAmen, Sister!!! :D You can still submit them for your cruise even if it is over 6 months away. I have submitted vouchers for cruises that are over 6 months away and had no problem.Good to know. Thanks. :)

Murphy
June 26th, 2005, 05:22 PM
The funny thing is that I also have the Celebrity Visa by MBNA and their redemption process is online... You'd think they would use the same process!

Jayme580
June 27th, 2005, 07:21 PM
I wonder why they don't have the same online process since they are the same company. I am going to check into. I am sure I won't get very far but if Celebrity has it why can't we?


Jamie

Jayme580
June 27th, 2005, 07:49 PM
I have another question for those of you with the credit card. Did MBNA change you to a variable rate? I had fixed rate of 5.9 and it was changed to a variable rate. I called MBNA when this happened and they said they were doing it to everyone.

Jamie

breal6
June 28th, 2005, 01:05 AM
they changed me to a variable rate. i called and complained and they returned me to a fixed rate of 6.9 not that it really matters as i never carry a balance anyway, lol.

Jayme580
June 28th, 2005, 05:36 PM
I never carry a balance either but it is just the fact that they changed it. I liked have 5.9 fixed rate my variable rate is now up to 10.74!!!!

AMARINEMOM
June 28th, 2005, 08:33 PM
Well I just redeemed 80,000 points. I'm a bit disappointed as they give you a value of $1500 for 75,000 points. This is good for 1 free companion fare. However that being said you cannot use any of your points for air or taxes. Taxes aren't really an issue. Heck it took a lot to get to 75,000 and if they give you a value it sure would be nice if they gave you at least some onboard credit for the difference. ie: value $1500 - $1399 stateroom = difference in onboard credit. I'm going to use my NCL card. My TA just cashed in 3,000 points and NCL let them use it as cash and you had no restrictions where you want to cruise and you could use it for air, port and taxes!

Florida Scorpion
June 28th, 2005, 09:58 PM
Does anyone know what a "Qualifying Transaction" is? We're suppose to get 2,500 bonus points on our first qualifying transaction. Mine hasn't shown up yet. I guess my transactions don't qualify. LOL

Pumbaamd
June 28th, 2005, 10:18 PM
Keep chargin' on your card. Our 2500 points didn't show up until the first statement was posted. We've earned many, many credits on board since then. Get out there!

Aprille
June 29th, 2005, 08:12 AM
Does anyone know what a "Qualifying Transaction" is? We're suppose to get 2,500 bonus points on our first qualifying transaction. Mine hasn't shown up yet. I guess my transactions don't qualify. LOLHave you received your first statement yet? You can't check mid-cycle to see how many rewards points you have. You will be able to view them online after the closing date. And, of course, they will be printed on your paper statement too.

kenandlaura06
June 29th, 2005, 08:21 AM
Mine showed up on my first statement.

PappaSiera
June 29th, 2005, 08:41 AM
Here's a question I've been pondering lately, now that we are getting close to the majic 125,000 points. Can you book a cruise on-board, getting the on-board credit, then transfer the booking to the RCI free cruise redemption center? I might just have to drop a line to a friend of ours who's a Loyalty Ambassador to get his answer.



Are we Out There YET?

sealover68
June 29th, 2005, 10:04 AM
I dit not know that you can request multiple coupons and use them on the same cruise. By the time I have to pay for my next cruise, Freedom sep 17,2006, I will have more than 50,000 points. I'm planning to use them for the $500 off discount on the price of the cabin. So, you guys are telling me that if I have 60,000 ,I can request 2 of the $50 for in-board credit??? That's new for me !!!!Last time I had 25,000 points and I only requested $150 off the price of the cabin. But, anyways, the points keep accumulating for my next cruise,,,,,They are good for 5 years, not?

Florida Scorpion
June 29th, 2005, 10:22 AM
Nothing showed up on my first statement. I'll see what happens on my next statement. Maybe they just don't like me. What's not to like? I'm such a lovable guy.....LOL

sealover68
June 30th, 2005, 11:11 AM
Has someone heard about this??? Bank of America is buying MBNA. Do you think that we will have any changes on our RCCL reward points?:cool:

mandm33
June 30th, 2005, 12:35 PM
Has someone heard about this??? Bank of America is buying MBNA. Do you think that we will have any changes on our RCCL reward points?:cool:

I was wondering about the same thing! I hope they don't change their programs....although I read that Bank of America was retaining the MBNA head as their new head of Card Services, or something like that, so I'm hopeful things won't change.

Jayme580
June 30th, 2005, 05:45 PM
I heard it today too. I hope that our Royal points don't change.

Rondo
June 30th, 2005, 07:10 PM
I just read Bank of America/MBNA info today, also. We have 75,000 points for a free cruise and don't want to lose them! From reading previous posts maybe we would have gotten a better deal cashing them in for onboard credits. :rolleyes:

berd0625
July 1st, 2005, 07:33 AM
I had 15000 points to redeem, and I did not specify 3 $50 vouchers, so I got one voucher that did not have the shipboard credit option. I called C&A prior to sending it in and all I had to do was write in on the back that I wanted shipboard credit for $150. I also noted the reps name I spoke to and kept copies. No problems.

AMARINEMOM
July 2nd, 2005, 07:01 AM
I got my certificates yesterday - that was real quick - 1 week. The RCI rep I spoke with yesterday is going to have Gary call me on Tuesday - he thought they would credit us back more $ since our cruise fare was under the $1500 - we'll see what happens.

Hal from Ohio
July 2nd, 2005, 07:43 AM
Here's my nickel's worth. I've been in banking for 25 years, and my guess is that if there are changes to the Royal Points program, it will not be the result of the buyout of MBNA card services by Bank of America. MBNA simply issues the affinity card and facilitates the points measurement process. That will likely contine because the process is already in place and will not create an additional cost to operate. Make no mistake, Royal Caribbean is the "hub" in the wheel here, and has the ability to "pull the plug" or modify the program. Simply said, "follow the money". This is not a criticism of RCCL, but simply a "bottom line" business decision on their part. Makes shareholders happy.

When points are "cashed in", the cost directly affects Royal Caribbean's bottom line, not the bottom line for MBNA. You can be certain that RCCL is monitoring the points program on a regular basis. When the "value" of RCCL points becomes too costly for the organization, you can count on changes, and you'll find that more points will translate into less value. My heart goes out to the nearly 6,000 associates of MBNA that are slated to lose their jobs as the result of this merger. Again, "follow the money" because you'll find that it usually answers all the questions.

SeaUs
July 2nd, 2005, 09:55 AM
Here's my nickel's worth. I've been in banking for 25 years, and my guess is that if there are changes to the Royal Points program, it will not be the result of the buyout of MBNA card services by Bank of America. MBNA simply issues the affinity card and facilitates the points measurement process. That will likely contine because the process is already in place and will not create an additional cost to operate. Make no mistake, Royal Caribbean is the "hub" in the wheel here, and has the ability to "pull the plug" or modify the program. Simply said, "follow the money". This is not a criticism of RCCL, but simply a "bottom line" business decision on their part. Makes shareholders happy.

When points are "cashed in", the cost directly affects Royal Caribbean's bottom line, not the bottom line for MBNA. You can be certain that RCCL is monitoring the points program on a regular basis. When the "value" of RCCL points becomes too costly for the organization, you can count on changes, and you'll find that more points will translate into less value. My heart goes out to the nearly 6,000 associates of MBNA that are slated to lose their jobs as the result of this merger. Again, "follow the money" because you'll find that it usually answers all the questions.
I'm certainly no expert, but I don't think Royal Caribbean puts out a dime to have their name on MBNA's card. Mbna pays the rewards money, not RCCL and why would it affect their bottom line. It's MBNA's incentive, not Royal Caribbean's.

Florida Scorpion
July 16th, 2005, 12:16 PM
I've received 2 statements and still haven't received my 2500 bonus points

Jayme580
July 16th, 2005, 12:32 PM
I would call MBNA.

SeaUs
July 16th, 2005, 12:33 PM
I've received 2 statements and still haven't received my 2500 bonus points

I missed out on my bonus because I didn't charge anything within the first 60 days the card was active. MBNA wouldn't budge even though I was only a few days late. I do know that it takes at least 2 months to get the points after your first charge provided you charged within the first 2 months. Call and see.

jwlane
July 16th, 2005, 12:33 PM
still haven't received my 2500 bonus points

Ours was on the first statement.

Jayme580
July 16th, 2005, 12:35 PM
ours was on the 1st statement as well

AMARINEMOM
July 16th, 2005, 07:12 PM
I just cashed in 80,000 points and everything went very smooth. Had my certificates in a week and RCI had them credited a week after sending in.

w770496
August 10th, 2005, 10:19 AM
OK I finally got to 55,000 points. Has anyone had a problem in getting 11 $50 credit vouchers?

kenandlaura06
August 10th, 2005, 10:33 AM
My points have appeared right away on my next statement every time.

ReadyToGetOutThere
August 10th, 2005, 10:52 AM
Hi there.....I've just been reading some of this thread.....We've just booked our first cruise for January.....the points sound like a great idea but when I checked it out the offer is not available for Canadian citizens.....so sad!!

Shirley

AFT_LOVER
August 10th, 2005, 10:53 AM
Celebrity Worldpoints & RCCL Platinum Plus, two different company promos, two different offerings, one cannot be used for the other, so if you cruise both like me, you need 2 cards. Right now "X" card is put away & RCCL card is being used. DH wants the 2 polo shirts with baseball hat promo for 5000 sooner than $50 onboard credit since the polos cost more than that on the ship & it is sent to the home mmonths before the cruise. So next month I will call MBNA for this promo for him.

I have no gotten my welcome package from MBNA tho I've had the cards a week, and I noticed on my Celebrity Worldpoints Visa that if I use it to rent a car, and am in a ccident, VISA pays everything. But I am not seeing it via the web site for RCCL Platinum Plus Visa.



The funny thing is that I also have the Celebrity Visa by MBNA and their redemption process is online... You'd think they would use the same process!

szorl
August 10th, 2005, 11:47 AM
I cannot find the breakdown on the number of points needed for free cruises and such. Where is this located? I am thinking I am at least close enough for a short weekend cruise.

muladybug
August 10th, 2005, 12:15 PM
<http://www.royalcaribbean.com/dealsandmore/offer/visa.do;jsessionid=0000GnpOf_Dag2CzZK-66nOuEV5:v29bc620>

muladybug
August 10th, 2005, 01:32 PM
http://www.royalcaribbean.com/dealsandmore/offer/visa.do;jsessionid=0000GnpOf_Dag2CzZK-66nOuEV5:v29bc620

Cheryl H
August 10th, 2005, 09:26 PM
I understand your explanation of sending coupons in for the onboard credits.

What if you have 50,000 points for $650 off booking & an additional 15,000 points for $150 off booking, plus some 5000 points for the onboard credits?

Do you give the $650 & $150 coupons to your travel agent at the time of booking? Then do I forward the onboard credit coupons to RCCL myself?

SA Traveler
August 10th, 2005, 10:12 PM
I have the same question as Cheryl. We have 50,000 points we want to use for the $500 discount on a cruise we have booked for October. The way I understand the program, we need to request the voucher within 6 months of the final payment date and give it to our TA at the time of final payment. Has anyone ever used it for a cruise already booked? Does anyone know if my understanding is correct? Lou

CruisinDawn
August 10th, 2005, 11:53 PM
I would also like to know if anyone has unsed the 50,000 point $500 credit on an already booked cruise. Guess it's basicly a wash since we know we can get $500 SeaPass credit and our bill has never been under that. However I was still curious.

BonVoyage
Dawna

sj25
June 15th, 2014, 09:53 PM
Has anyone used the points to get the free cruise for 2 125,000 points...didn't know how you have to do it...and any inside information from anyone that has done it

I am almost there and wanted to know how I do it...took a few years...LOL

thank you!

sr4mjc
June 15th, 2014, 10:05 PM
wow, this thread started in 2005.. no wonder I was confused.

clarea
June 15th, 2014, 10:11 PM
Has anyone used the points to get the free cruise for 2 125,000 points...didn't know how you have to do it...and any inside information from anyone that has done it

I am almost there and wanted to know how I do it...took a few years...LOL

thank you!
We've redeemed 50K points for a free 3/4 day cruise several times. Just book the cruise you want (must be a 7 day Caribbean), in any stateroom OV or better. Redeem the points using the points redemption website and you will get a credit in the amount of the least expensive available OV stateroom at the time you redeem the points.

sj25
June 16th, 2014, 10:30 AM
wow, this thread started in 2005.. no wonder I was confused.
Didn't mean to do that but just didn't want to start new thread and searched for info of this and this thread was the closest...:)

We've redeemed 50K points for a free 3/4 day cruise several times. Just book the cruise you want (must be a 7 day Caribbean), in any stateroom OV or better. Redeem the points using the points redemption website and you will get a credit in the amount of the least expensive available OV stateroom at the time you redeem the points.
Thanks, if you book a balcony will you still able to get the diamond crown and anchor discount plus the credit?

kcteach12
June 16th, 2014, 11:19 AM
When we took out the card we were given 10,000 points free. I went online to redeem them for 2 $50 on board credits. Am I supposed to receive something to take with me on our cruise? I just assumed they would be added as credit on our cruise and that I would not need to do anything else. Our cruise leaves July 27th.

molly361
June 16th, 2014, 11:26 AM
Didn't mean to do that but just didn't want to start new thread and searched for info of this and this thread was the closest...:)


Thanks, if you book a balcony will you still able to get the diamond crown and anchor discount plus the credit?


No you will not- but call 888-305-4626 because sometimes their can be conflicting stories unfortunately on what is and is not combinable these days. Does not hurt to ask

molly361
June 16th, 2014, 11:27 AM
When we took out the card we were given 10,000 points free. I went online to redeem them for 2 $50 on board credits. Am I supposed to receive something to take with me on our cruise? I just assumed they would be added as credit on our cruise and that I would not need to do anything else. Our cruise leaves July 27th.


They should have emailed you a confirmation. I would take that. Too late now but for future reference I always print out the confirmation from the redemption website.

clarea
June 16th, 2014, 11:28 AM
...Thanks, if you book a balcony will you still able to get the diamond crown and anchor discount plus the credit?
Nope, no balcony discount anymore with a free cruise redemption.

molly361
June 16th, 2014, 11:57 AM
No balcony discount with upgrade awards either. And also remember the points start to expire on a first in first out basis after 5 years

sj25
June 16th, 2014, 11:59 AM
No balcony discount with upgrade awards either. And also remember the points start to expire on a first in first out basis after 5 years

I know I have to check on that to see when that happens thank you!