View Full Version : Help With Defrantur!!!!!!
September 24th, 2005, 12:30 PM
This company was so well recommended I sent for information about touring Iguazzu Falls. After receiving an immediate response to my first e-mail on Aug. 12, I sent general information on Aug. 21 and got a response on the 23rd.
On Spet. 12th I sent specific information...dates etc, followed up with posts on Sept. 14th and 22nd. NO RESPONSE! Does anyone have a clue about anything going on with this company? I have read nothing but excellent reviews of their service.
Any suggestions or comments.greatly appreciated.
September 24th, 2005, 05:56 PM
He may be on vacation. Send email again in a few days. He has been very responsive.
September 24th, 2005, 09:24 PM
Thanks, I hadn't thought of that.
September 25th, 2005, 11:28 AM
You can always call him if you are worried. We have already paid for our Iguazu Falls flights and hotels. Don't expect to hear from until it gets close to departure time in January.
September 27th, 2005, 08:02 PM
Actually no note or such, but a quote. I discovered that my return mail something may have been faulty. That was corrected and then I did get the quote. Now the real work....deciding how to fit everything in on budget. Ha
September 27th, 2005, 09:59 PM
Although budgets are a real consideration, I figured that I wouldn't be in that area of the world again so I made the trip to Iguassu. It was a very special choice and I am so glad that I made it. My highlight was taking the boatride which actually rode into the falls. I was totally soaked and so thrilled. For me it was money well spent
September 28th, 2005, 12:23 PM
I e mailed him today and got an immediate response - not an answer to the question, but a response
I have contacted Defrantur for a BA - Iguazu - BA 3 day 2 night tour - it is coming out about $500 pp including airfare - are your flights with LanAir? Also which choice of hotels did you go with? If you want you can contact me directly email@example.com We are on the Feb 11 Regal Princess cruise.
September 28th, 2005, 01:07 PM
We paid $850 for 2 people incl airfare and 1 night at the Sheraton falls view room, local transfers and sighteseeing, and drop off at the ship. Extra night would cost $230.
Airline is Aerolinas Argentina.
September 30th, 2005, 12:52 PM
Interesting. Ricardo came with such kudos. I had the same experience with them, however. A flurry of emails in the beginning, followed by several from us with information and requests to firm up all details, nothing from them for THREE MONTHS. Had long since given up and booked everyting with Carlos. We are a party of only two--is that the difference? Carlos is a teensy bit higher, but always gets back to me with even my smallest inquirires.
September 30th, 2005, 01:20 PM
We are a party of 2 too. We booked Iquazu Falls trip and one night in BA with him. Still need to book local tours in BA. He was very responsive when we needed quick response. He probably gets tons of email and some just get "lost".
For local tours his prices seemed close to Carlos.
October 4th, 2005, 10:31 AM
I used Defrantur Tours when in BA in Jan-Feb 2005 and was VERY happy with his service. Usually he was very responsive to my e-mails. Only lagged when he was out with tour groups on the road as Ricardo takes a "Hands on" approach to his business and spent 2 days with us personally. I know a couple of times when his answers were late coming back to me he said he had been away.
We loved our SA cruise and the time we spent in Iguazu Falls and BA was very special.
October 4th, 2005, 09:43 PM
My turn to be out of town with short notice. Will get our trip together by tomorrow, I hope.
FRANU....I take your advice to heart...we are going to do it.
DILEEP...really appreciated all your responses.
CRUZIN FOREVER AND SUZY Q. I breathed a sigh of relief when I read your experiences an all is working out well.
BC HAPPY GAL. This is all your fault, such a fantastic review!
I thank you all and dearly wish you the best! :)
October 4th, 2005, 09:43 PM
I pushed too many buttons while CC was slowing down. G.