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mariecat
April 11th, 2004, 09:30 AM
Hey guys, what do you guys think of ncl new system, every time I call over there I spend about a good 30mins on the phone with agent on anything just because of their new system.

gdries
April 11th, 2004, 11:06 AM
The new NCL system is ugly. It is interesting, I understand that it is actually an outsourced system that had to be changed to meet new TSA and US Immigration requirements, including passport readers, terrorist interfaces and the rest, all having to be integrated in a new central reservations system. When we were on the SKY 2 weeks ago they were hating it, and they were struggling to get the supplier to make the needed changes. They are very aware of the issues and are working diligently to solve them. But, yes it is bad, very bad. I am a software junkie day to day, and this is as ugly of a cutover as I have seen.

Aloha Hawaii from LA via San Francisco
http://escati.linkopp.net/cgi-bin/countdown.cgi?trgb=000000&srgb=00ff00&prgb=dc143c&cdt=2004;6;13;17;00;00&timezone=GMT-0800

gardencat
April 11th, 2004, 11:18 AM
I think your right about NCL's computer nightmares when I was trying to book my last cruise it took me about 2 days because NCL's system kept going down. Even if I'm not thrilled with NCL's service I doubt that they would purposely make it difficult to make reservations!

gdries,
Could you check out the "cancelled bus" thread and maybe clarify something for us.

thuang01
April 11th, 2004, 01:05 PM
The new Norwegian reservation system(Seaware) is a improved version of reservation system is in use on Disney Cruise Line. It should be good system http://messages.cruisecritic.com/infopop/emoticons/icon_confused.gif, is based on Oracle and Delphine technology, they do have problems, they need time to fix it. http://messages.cruisecritic.com/infopop/emoticons/icon_rolleyes.gif
Norwegian IT is outsourced to the EDS and reservation system is maintain by the EDS. http://messages.cruisecritic.com/infopop/emoticons/icon_razz.gif

gdries
April 11th, 2004, 01:47 PM
Considering that my checks come from another GDS, I may have a different point of view on things.......EDS......UGH http://messages.cruisecritic.com/infopop/emoticons/icon_biggrin.gif

Aloha Hawaii from LA via San Francisco
http://escati.linkopp.net/cgi-bin/countdown.cgi?trgb=000000&srgb=00ff00&prgb=dc143c&cdt=2004;6;13;17;00;00&timezone=GMT-0800