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Brown Eyed Gurl
April 6th, 2006, 04:55 PM
I just returned home 2 days ago from the 10 day Panama Canal Sunfarer Cruise on the Ms Zaandam, and wanted to share a perspective from perhaps a different point of view (DH & I are 32 -and were by far the youngest couple on the ship), we are Vegetarians, and do not drink alcohol, smoke, or care for a loud, obnoxious party vacation. This was our very first (honeymoon) cruise, so I have nothing to compare it to, but I have read these boards thoroughly and my in-laws took a HAL cruise not to long ago and we viewed their film from it, so I knew what to expect.
Overall, we both loved the cruise, the ship, the staff, the food, the music, and will sail on HAL again! :)

We did an air/cruise package with a pre-night at the Marriott Hollywood Beach (which was luxurious). The flights we had to FL were simply the best I had ever been on-they were smooth, all were early, all staff was friendly and in a great mood. Only the last flight coming home was late by 20 mins.
We were on the Main Deck, midship, outside stateroom. The room seemed very small compared to the Hotel we were just at (and the decor rather dated), but once we got used to it, it was fine. The bathroom & medicine chest was rather spacious. I can say I will never do an outside room again, once the sun beats down on the window, it heats up the room, therefore we never opened our curtains. There is only one outlet in the room by the desk/vanity, none in the bathroom, and no alarm clock, so bring an extension cord and an alarm clock if you need them! Wake up calls are available, but I wouldn't expect them to be exact, we tried it once and it was off but 10 mins or so. Room Service also was never exact, some days we would mark 6-6:30am and they would come at 5:45am! Some days they were much later than the time marked.

I noticed maybe 1 or 2 other couples in their late 30's, a few in their 40's & 50's, most appeared to be in their 60's-90's. I did notice some lesbian couples (maybe 3?) and (at least 4 other) lesbian women, and two homosexual male couples. None of which were treated any differently, at least that I could tell. I bring this up only because I recall a post asking about gay couples on cruises, and how they are treated.

First off, some things that have changed...
1. Smoking is not allowed in any stateroom. Smoking is allowed only on any open air deck or verandah that has an ashtray or a designated smoking area sign! I was afraid I would get a room that had a previous smoker, since I have a very sensitive nose and sinuses, but we were told smoking is no longer allowed in any rooms and the only line now allowing this is Princess!
2. Soda cards are available for $18.75 for 20 sodas, no cans. Unlimited soda stickers are no longer sold, but any that were purchased over the phone or internet will still be honored.
3. Any ship that has went through the SOE upgrade has discountinued Dutch night. :( I was disappointed, as I heard many good things about Dutch night and wanted to experience it.

And now for the negatives...
-Upon embarkation I noticed a strong sewage smell that lingered on all floors. Luckily, it went away some time during the next day.
-We were not escorted or shown to our room, and once we found our general area/direction, a room steward only opened the door for us, he did not say a word, or offer to help carry in any of our 5 carry ons.
-The air conditioning was barely working in our stateroom. We called the front desk first thing and they said they already had 4 complaints on this from others. They did come in and fix it within the hour and our room steward brought us a stand up fan to use the entire cruise. They did call to check how it was the next day.
-The carpeting in our room was sticky the first day. There were no stains or anything visible, but our feet were sticking to the floor. It was cleaned the next day.
-There was mildew on the shower tiles and curtain. It was never removed, although the shower was visibly cleaned each day (handles polished, water wiped away, etc).
-I did notice alot of wear around the ship. In the Explorer's Lounge the chair arm rests were chipped, worn away, scratched. Carpeting around the ship was worn, some chair cushions were ripped, etc. It wasn't horrible, but it was noticeable.
-The Dolphin Bar/Lido Pool was extremely hot and smelled like vomit throughout the entire cruise. It was very strong and just horrible. We stayed away from that pool/bar and only walked through when we had to.
-The Lido (lunch) buffet had few options for Vegetarians. There was salad/lettuce and veggies, but more often than not, they were wilted looking and just not very fresh or tasty. As for entrees, they had few and none were marked Vegetarian. There was always one pasta dish, rice & veggies from the Asian station, and the sandwich station (which was wonderful!). The desserts were very bland and stale more often than not. I'd heard from my in-laws, and even read here, how great the bread pudding was, but we both found it bland, overly wet, and tasteless-we tried it two different days.
-Some of the shows in the Mondriaan Lounge. I wouldn't say they were bad, but they were kind of cheesy. I did enjoy the Captain's Champagne Reception, the Filipino Crew Show, the Quick Change Artist, the Passenger Show (don't recall what they called it) and the Crew Farewell. We missed the comedian. But the singers/dancers were just ok.
-One day partial power went out so none of the elevators were working. Luckily we didn't have a problem climbing 8 flights of stairs, but some that didn't have good mobility or those in wheelchairs were stuck wherever they were for over 1/2 a day and the air went off in part of the ship so it got really warm. We also heard a few people were stuck in an elevator for awhile.
The was also a problem with some of the elevators not working on another day. For 1/2 of the day only one elevator worked.

And for the positives....
-We both enjoyed how wonderful it was to have so few children and teens around! There were maybe a total of 5 children under age 10 that we saw and maybe 10-12 teens that we only saw a day or two.
-We loved the atmosphere. I loved the music/bands, the flowers, the art. The ship seemed like a floating museum! While there was some wear, the ship was still wonderful and I would have no problem sailing on the Zaandam again!
-I loved that there were so many areas and times of day when I could go to an area or room and feel like I had the entire place to myself. We found that every day around sunset, everyone would leave the lower promenade to get ready for dinner, so we'd have almost the entire deck to ourselves. We watched many sunsets, completed crosswords, read, or just relaxed! There were also a few times when we went into the Explorer's Lounge & Piano Bar and were the only ones there listening to music! It was great to feel you can disappear on a cruise ship!
-The Exploration Cafe-what great drinks they have! And for so much less than Starbucks! Most drinks were $1.75 for a Tall and $2 for a Grande, and with complimentary pastries! I really enjoyed their Iced Chai Latte.
-Dinner in the Rotterdam Dining Room. What a great Experience! We ate there every night except one. The food was remarkable! On a scale of 1-10, 10 being highest, for presentation I would rate it a 7 or 8, I have had better, but as for taste, I would rate it a 9 or 10! We are both Vegetarians and ate either the Vegetarian option or off the separate Vegetarian menu that is available (I will make a separate post about this under food/Vegetarian, listing all the items I recall, for those who would like to know what is available). There was only one soup (the Mango Gazpaucho) and one entree (Picatta of Vegetable) that I didn't care for (not that it wasn't good, just that I didn't care for it), all others were extremely good, including all the desserts! The Lido simply does not compare to the dining room! The dining room was so much better with everything! We ate at 8pm, upper, table for 2. The dining room staff went above and beyond anything I could imagine. Not only were they friendly, polite, well mannered, and kind, they seemed very interested in us (I assume because we were closer to their age? They spent alot of time talking with us, more so than any other table) and they asked us just as many questions about us, as we did them. They seemed to become friends rather than staff waiting on us. Our Head Waiter was Suki, our Waiter was Prima, our Drink Steward was JoJo, and our Assitant Waiter was Ali. They were all remarkable! We learned alot from them about their customs, their jobs, their homes and family. They really made our dining room experience pleasant! And Suki somehow would appear out of nowhere & find us every day in the Lido for lunch to ask if we needed anything or to make sure we got our drinks in a timely manner.
-The activities. I have read others complain about how there isn't enough to do on HAL, I totally disagree. It seemed to us there wasn't enough time to do all we wanted to while also participating in shore excursions. There always seemed to be board games, card games, bingo, casino tournaments, shows, trivia, raffles, contests, scavenger hunts, movies, demonstrations, classes, tours, etc going on. One thing I will say, I don't know how some of the people on the ship do it all. I would be dead tired come 10pm, and yet there were 20 or so passengers over 60 dancing during the 50s & 60s sock hop in the Crow's Nest @ 11pm!
-Room Service. Every morning but one we had room service for breakfast. They honored anything we requested that wasn't on the menu (except for one flavor of tea). How lovely it was to wake up to breakfast in bed every morning at the time of your choosing! I had read about complaints of runny eggs, well the first 3 days of ordering scrambled egg beaters, they were made to perfection, but after that they turned into a runny mess, so I stopped ordering them. I also noticed the one day spent in the Lido for breakfast they looked runny, but they did have a pan of well done eggs available. I must mention the Room Service Vegetarian Pizza is most delicious! They make it fresh when you call and it contains a sauce that is extremely sweet and a homemade crust!
-Our Room Steward, Kris was extremely friendly and helpful. Overall he did a great job. We loved the nightly towel animals!! How great it is to have your room made up twice a day, your bed turned down, and nightly chocolates! We sure felt spoiled!
-Even though we are not big gamblers and spent little time there, the casino was never crowded (well 2 nights it was, one a Saturday and the other an at sea day) and it was only smokey the one night.
-I rarely smelled smoke. There wasn't a lot of smokers on this cruise, that I could tell. There were always a few on the Lido by the Dolphin pool, but we stayed away, so it never was a problem. I only saw maybe 6 or so people smoking elsewhere (on the Lower Promenade & the Seaview Pool).
-The sandwich station in the Lido! I enjoyed freshly made veggie sandwiches almost everyday for lunch! I also liked that the Terrace Grill offered veggie burgers!
-I enjoyed every port for different reasons. HMC was simply beautiful! Even though the Zuiderdam was also visiting that day, it never felt overcrowded! Aruba was so diverse- the beaches amazing, the dessert striking, the north shore looked like another world. Curacao was charming, I enjoyed our tour, the colors, the shopping, but we were followed by at least 3 different people when we walked beyond the floating market and there were no other tourists around. The Panama Canal/Gatun Locks were interesting and we saw a crocodile in the Canal. Colon, Panama was eye opening and made us appreciate all that we have, we saw hundreds of butterflies. We both fell in love with Costa Rica. We had the best tour guide, Filander, and just loved the lush country side, the banana fields, the rain forrest, the friendly people. We saw a sloth, quati (sp?), lizards, butterflies, a chirping humingbird, huge spiders, hallucinogenic mushrooms, horned beetles the size of my fist, and a poison dart frog.
-I enjoyed our 3 formal nights (our itineraries said we only had 2, but there were 3! Luckily I packed for 3!). It was fun to dress up and see what others were wearing! I did not see any tieras on our cruise, and only saw one woman wearing a ball gown, all others were wearing cocktail dresses or fancy pantsuits. There were more suits than tuxes.
-I enjoyed the dinner chimes, the after dinner mints, the fresh flowers, the smiles given by all passing staff & passengers, the music, the piano bar sing alongs, the musicians playing during dinner, the amusing photographers (who did a great job!), the fabulous shore excursions & tour guides, ...I could go on and on!
I'm sure there are more positives I am forgetting about.

One thing I noticed, if you want to catch a movie at the theater but can't, they do play on your tv in your room the next day or so. Check the listings in the white book that holds the room service menus and they will be listed! In case any one was wondering what movies were played, they were:
Walk The Line
North Country
Yours Mine & Ours
Cheaper By The Dozen 2
The Legend of Zorro
Dreamer
The Greatest Game Ever Played
Harry Potter & The Goblet Of Fire
Aeon Flux
The Prize Winner of Defiance, Ohio
When I put the tv on late at night before going to bed Pretty Woman, The Constant Gardner, and The Island played several times during the cruise. The tv also had Animal Planet, TNT, CNN, Boomerang, and a few other channels in the early morning.

Also...we purchased the travel space bags, which included 2 big and 2 small bags that you pack your stuff in, then roll the air out, no vaccuum required. These worked extremely well! In one large bag I squeezed in 7 skirts, 6 tops, a shawl and some other items (fold, then roll, then shove in!). I would roll the bag a few times then kneel on it to get all the air out. I was able to pack all of my outfits for 10 days into 1 1/2 pilot cases!! I also put underwear and socks in a large ziplock bag and did the same thing. I did this with my husband's clothes too, including his suit, only one item, one of my formal dresses wrinkled. NOTHING else did! I will always pack this way! This was my first time using the travel space bags & ziplock bags, I highly recommend them. I was able to pack soo much in 2 pilot cases and one one regular suitcase for the both of us, that we never had to do laundry (I actually packed 2 full outfits to many for myself, that I never wore!)! We also packed 2 fanny packs, 2 money belts, a beach bag, alarm clock, extension cord, 2 rolls duct tape, night light, 2 books, 4 waterproof cameras, 4 disposable cameras, 1 APS camera, 1 digital camera, 1 camcorder, extra APS film, and a first aid kit with every kind of imaginable OTC med we might need. :D

gizmo
April 6th, 2006, 05:20 PM
First off, some things that have changed...
1. Smoking is not allowed in any stateroom. Smoking is allowed only on any open air deck or verandah that has an ashtray or a designated smoking area sign! I was afraid I would get a room that had a previous smoker, since I have a very sensitive nose and sinuses, but we were told smoking is no longer allowed in any rooms and the only line now allowing this is Princess!


Thanks for your review. I enjoyed reading it. Glad you had a nice time.

Before all H*** breaks loose when were you told about this ? Was there something in your cabin or just what ?

Thanks
Giz

csg99
April 6th, 2006, 05:21 PM
Excellent review! Glad you had a good time!

We were on the Zaandam in 12/03 and that's the only HAL ship we've been on that we couldn't get the room to cool down enough. I'm also a vegetarian and I never cease to be amazed at the variety and quality of HAL's vegetarian offerings--it makes the cruise even more perfect. My only disappointment is that when we were on the Westerdam in 11/05 I found that they weren't offering my favorite dish anymore--sweet and sour tofu--it was amazing....maybe someday they'll bring it back;)

venicecruiser
April 6th, 2006, 05:21 PM
I just got off Volendam last Sunday and there was a Dutch night-complete with hats for women- on my sailling. Also, unless things have changed since last Sunday, smoking IS permitted in staterooms.....

Glad you enjoyed your cruise!

Claudia

BLStokes23
April 6th, 2006, 05:22 PM
Welcome back - Really enjoyed reading your review - sounds like you had a fantastic time. The Zaandam is one of our favorite ships. Thanks for taking the time to share your observations. Guess you'll be booking more cruises in the future!

kakalina
April 6th, 2006, 05:40 PM
Since When!!!!

Who Sez ?????

RuthC
April 6th, 2006, 06:48 PM
I'm interested in the "no smoking in cabins" issue, too.
I disembarked the Noordam 3/25 (the Princess fire happened during my cruise). For the first time in years I found an ashtray in my cabin (they're great for jewelry overnight).

Please tell us how this information was presented.

topsail
April 6th, 2006, 07:40 PM
We were on the Zaandam last December for the same cruise. Had a great time on a wonderful ship. If anything our room was too cool. I had to request an additional blanket for the bed. In my experience it is very possible for the air conditioning to be too cool in one area and not cool enough in another. Also, there was an outlet in the bathroom. It is built into the hair dryer housing. But perhaps that is not true in all rooms. I did enjoy the review, it was great reading about the Zaandam.

Robin7
April 7th, 2006, 09:20 AM
Overall, we both loved the cruise, the ship, the staff, the food, the music, and will sail on HAL again! :)

Wow! Very detailed review. Thanks for sharing!

Could you stay in your room until your disembarkation color/number was called or did you have to go to a public room to wait? Just wondering.

Robin

doone
April 7th, 2006, 09:30 AM
I too am interested in the no smoking in cabins. I haven't heard about this before and as far as I know, there has never been no smoking cabins on HAL. So, chances are, you did have a cabin someone smoked in before you occupied it. Was there an announcement about no more smoking in cabins?????

venicecruiser
April 7th, 2006, 09:51 AM
We were on Volendam when the Princess fire happened. We smoked in our cabin and there was NEVER an announcement prohibiting smoking in the cabins...

I tend to believe the OP's info is incorrect...........

Claudia

Brown Eyed Gurl
April 7th, 2006, 10:08 AM
Thanks for your review. I enjoyed reading it. Glad you had a nice time.

Before all H*** breaks loose when were you told about this ? Was there something in your cabin or just what ?

Thanks
Giz

The main office was telling this to everyone, there were no ashtrays in our room. Paperwork in rooms directed smokers to lounges and decks that had ashtrays or signs. Before our trip we were told by our TA and read in the HAL documents that smoking was allowed in staterooms, but I can only assume it recently changed??

Brown Eyed Gurl
April 7th, 2006, 10:11 AM
Wow! Very detailed review. Thanks for sharing!

Could you stay in your room until your disembarkation color/number was called or did you have to go to a public room to wait? Just wondering.

Robin

Yes, we stayed in our room until our number/color was called (we had a very smooth/quick disembarkation! Flashed passport, handed in customs form and was off in minutes!). They ask that you do not wait in the hallways, stairs, or elevator areas, but you may wait in public lounges, if you so choose.

Brown Eyed Gurl
April 7th, 2006, 10:19 AM
I just got off Volendam last Sunday and there was a Dutch night-complete with hats for women- on my sailling. Also, unless things have changed since last Sunday, smoking IS permitted in staterooms.....

Glad you enjoyed your cruise!

Claudia

I really wanted to experience the Dutch night, but our ship never had one and when we asked the head waiter, he said after the SOE they are discontinuing it, so you must have lucked out or his info was incorrect and our cruise just didn't have one.
The main office was directing smokers to lounges & open air decks, as did paperwork in room, and they specifically said no smoking in staterooms, and that the only line now allowing this is Princess (just repeating what they were telling everyone). There was no ashtray in room.

elmorejj
April 7th, 2006, 10:20 AM
I also believe it is incorrect. Also, Princess is NOT the only line that permits smoking in cabins. Friends have returned from two other lines last week, and smoking WAS permitted. We really need the true facts on this:cool:

arabrab
April 7th, 2006, 11:19 AM
I also believe it is incorrect. Also, Princess is NOT the only line that permits smoking in cabins. Friends have returned from two other lines last week, and smoking WAS permitted. We really need the true facts on this:cool:

The OP is quite possibly reporting exactly what she was told on the ship, and what happens on other ships might be different. The captain has the authority to ban smoking on the ship, and perhaps the Zaandam captain decided that was the prudent thing to do in the immediate wake of the fire. Other posters on the trip will probably post in the next few days; if they also say that they were told no smoking are we going to insist that they are all delusional because we "know" that can't be true? There are enough cases of mis-information being given by shipboard staff that it also wouldn't surprise me if a ship staff member told the OP that Dutch night had been eliminated after SOE upgrades even if that wasn't the "real" reason it was gone on this ship. If the Dutch dinner was dropped after SOE was completed, it might be the crewmember's logical (if incorrect) conclusion that the two were associated.

I'll wait to hear what other cruisers on this trip have to say before impugning the credibility of the OP.

momoforthodoc
April 7th, 2006, 11:30 AM
thanks for your very detailed review of the zaandam. i sail in a few weeks and this will be my first hal cruise. i'm looking forward to seeing how hal compares to the other lines that i have been on.
i would love to think that they have changed their smoking policy, i will find out soon enough :rolleyes:


jeralyn ;)

RevNeal
April 7th, 2006, 11:31 AM
What distresses me the most is the report's indication of the amount of wear and tear visible around the ship, and this after a major dry-dock and upgrade! There shouldn't be ANY of this kind of wear and tear ... worn carpets, chipped arm rests, etc. It just doesn't sound like HAL's "spotless fleet" motto.

I'm disturbed by this ... and I'm supposed to be boarding the Zaandam in just half a year!

doone
April 7th, 2006, 11:45 AM
When I was going to sail on the Zuiderdam last year, that's all I heard about her, was she was tired, in dis-repair, etc. I was disturbed by this as well until I boarded her. All my worries were unfounded and can't imagine why anyone would say she was a tired ship, I thought she was clean and looked great. Was there a few little things here and there that I thought could be fixed, absolutely, but she was far from a tired, run down ship. Take what you read here with a grain of salt, go and have a wonderful time.

elmorejj
April 7th, 2006, 11:48 AM
If and when it comes "straight from the horses mouth (HAL)" then we`ll all know. Until then all we can do is surmise.........jean:cool:

RevNeal
April 7th, 2006, 11:59 AM
When I was going to sail on the Zuiderdam last year, that's all I heard about her, was she was tired, in dis-repair, etc. I was disturbed by this as well until I boarded her. All my worries were unfounded and can't imagine why anyone would say she was a tired ship, I thought she was clean and looked great. Was there a few little things here and there that I thought could be fixed, absolutely, but she was far from a tired, run down ship. Take what you read here with a grain of salt, go and have a wonderful time.

Of course ... given the number of cruises I've made, and having heard this repeated cry about nearly every ship I've been on (all, except the Noordam IV), one would think I've learned my lesson to keep my "truck load of salt" with me when reading such reviews. Still..... Oh, I'm sure the OP saw signs of some wear and tear somewhere. However, such will almost certainly be taken care of in-transit over the next few weeks ... HAL is always cleaning, always repairing, always doing stuff to keep their ships clean and in good repair.

venicecruiser
April 7th, 2006, 12:00 PM
Let me make it perfectly clear that I am NOT questioning anyone's credibility..............I just know what I experienced on Volendam less than a week ago. I also have a friend on Noordam right now. She's a smoker and if HAL had banned smoking in staterooms, she would have told me in one of the numerous emails I have received from her both yesterday and today.

As to the "paperwork" in the cabin and the lack of ashtrays in the cabin, I'm guessing that the paperwork is like what was in ours which discussed where smoking is and is not permitted in PUBLIC areas. There were no ashtrays in our cabin when we boarded. We asked the cabin steward for two and received them promptly.

Claudia

raadsel
April 7th, 2006, 12:07 PM
Of course ... given the number of cruises I've made, and having heard this repeated cry about nearly every ship I've been on (all, except the Noordam IV), one would think I've learned my lesson to keep my "truck load of salt" with me when reading such reviews. Still..... Oh, I'm sure the OP saw signs of some wear and tear somewhere. However, such will almost certainly be taken care of in-transit over the next few weeks ... HAL is always cleaning, always repairing, always doing stuff to keep their ships clean and in good repair.

I'm surprised someone didn't claim to be on board the Noordam, on board as part of some "unofficial" pre-cruise when she was sailed into New York and how terrible she looked for a brand new ship, that she was already showing signs of wear. :)

MikeT718
April 7th, 2006, 01:06 PM
What distresses me the most is the report's indication of the amount of wear and tear visible around the ship, and this after a major dry-dock and upgrade! There shouldn't be ANY of this kind of wear and tear ... worn carpets, chipped arm rests, etc. It just doesn't sound like HAL's "spotless fleet" motto.

I'm disturbed by this ... and I'm supposed to be boarding the Zaandam in just half a year!

I have to agree with Revneal about the condition of the Zaandam unless she has taken a large beating she should be still in GREEAT SHAPE.:) As we sailed her less then a year ago and she was beautiful at that time

gizmo
April 7th, 2006, 01:21 PM
The main office was telling this to everyone, there were no ashtrays in our room. Paperwork in rooms directed smokers to lounges and decks that had ashtrays or signs. Before our trip we were told by our TA and read in the HAL documents that smoking was allowed in staterooms, but I can only assume it recently changed??

Thanks for your response. I got another question.

Did the main office tell you personally, that smoking was not allowed in cabins or did you just hear this from someone?

It is very common not to have an ash tray in the cabin. If you need one, you ask for it.

If I recall correctly there is some paper work that mentions there are designated smoking areas on the ship.

the2ofus
April 7th, 2006, 01:25 PM
It always surprises me when people say there is no electrical outlet in the bathrooms. If you look at the hairdryer housing you will see a symbol indicating that an electric razor can be plugged in. Lift the little door and voila! there is an electric outlet! I usually use it to plug in a small night-light.

kimmeesook
April 7th, 2006, 01:53 PM
Brown Eyed Gurl... thanks so much for the review. I love your different perspective, as you are my age. I plan to sail on HAL for the first time this summer/fall (even tho, it's a different ship). It was nice to see things through your lens.

RuthC
April 7th, 2006, 03:42 PM
I'm surprised someone didn't claim to be on board the Noordam, on board as part of some "unofficial" pre-cruise when she was sailed into New York and how terrible she looked for a brand new ship, that she was already showing signs of wear. :)
Well, since you brought it up....
I boarded the Noordam for her third cruise on 3/15, headed to the Lido to get lunch, and went to the indoor pool to eat it. The lovely new table was all scratched up.
There was a chair (wooden armrests) in the Internet area with a huge gouge in the arm.
Many beautiful wood tables on an observation deck outside the Oak Room were in need of refinishing.
All of this was exactly three weeks after he first passengers boarded.

Does this mean HAL isn't taking care of her brand-new ship? Of course it doesn't. It means that in day-to-day use things get beat-up.
Then they get fixed.

raadsel
April 7th, 2006, 04:03 PM
Well, since you brought it up....
I boarded the Noordam for her third cruise on 3/15, headed to the Lido to get lunch, and went to the indoor pool to eat it. The lovely new table was all scratched up.
There was a chair (wooden armrests) in the Internet area with a huge gouge in the arm.
Many beautiful wood tables on an observation deck outside the Oak Room were in need of refinishing.
All of this was exactly three weeks after he first passengers boarded.

Does this mean HAL isn't taking care of her brand-new ship? Of course it doesn't. It means that in day-to-day use things get beat-up.
Then they get fixed.

I fully agree, I probably should have made my sarcasm more apparent in that last post. It just seems that some reviewers expect all furniture to be perfect, as if it just came off the showroom floor, on all ships at all times and that just isn't possible. It also seems like some merely like to complain, I think we've all met those types in real life -- and having done some customer service I've definitely seen them.

grannynurse
April 7th, 2006, 05:14 PM
Normal wear and tear is expected. Have you noticed however, that some are not as careful with property that is not their own?

And then, as you say, there are the nit-pickers and those that are not happy unless they're miserable.
So sad....
GN

kryos
April 7th, 2006, 05:32 PM
As to the "paperwork" in the cabin and the lack of ashtrays in the cabin, I'm guessing that the paperwork is like what was in ours which discussed where smoking is and is not permitted in PUBLIC areas. There were no ashtrays in our cabin when we boarded. We asked the cabin steward for two and received them promptly.

I've never found ashtrays in my cabin on any cruise I've taken ... even when my TA noted in my paperwork that I was a smoker. You always have to track down one of the cabin stewards to get them for you.

I know I'm gonna be upset if there's no smoking allowed in the cabins. I'm taking a cruise on the Amsterdam in October, in a suite with a fellow smoking friend ... and I know she's gonna go ballistic if she finds out she can't smoke in a suite she paid good money for. She's a heavier smoker than I am. I'm hoping this information is wrong.

Blue skies ...

--rita

kryos
April 7th, 2006, 05:36 PM
Does this mean HAL isn't taking care of her brand-new ship? Of course it doesn't. It means that in day-to-day use things get beat-up. Then they get fixed.
I agree with you 100% When you have thousands of passengers using the facilities every week, things are bound to get scruffed, broken, chipped, etc. I would imagine it is a never-ending effort just to stay on top of this sort of thing, and most of the cruise lines just do their best.

I think the OP was just noting her observations on some of the conditions she observed ... not necessarily criticizing. The only reason I usually don't note these things when I review a sailing is because I'm too busy having fun to even notice. My feeling is that as long as I don't have to fix them or clean them, what do I care? :)

Blue skies ...

--rita

elmorejj
April 7th, 2006, 05:43 PM
Rita, I totally agree. I have sailed the Zaandam 6 times, and honestly have never noticed any of these things, but like you, I don`t go around looking for them.........jean:cool:

sailroscoe
April 7th, 2006, 08:31 PM
On re reading the OP..twice.....I see there is a mention of 5 gay couples and 4 single lesbian women. May I ask the OP how she knew this? Did she ask them, or did they come up to her and say..hey, I`m gay. just wondered. I am surprised she didn`t let us know how many African Americans, Latinos, and Asians were on board

eldercruser
April 8th, 2006, 03:22 PM
Interesting review. We were on the Zaandam in February and noticed none of the wear and tear noted by the OP. Perhaps the ship has had some rough use over the Spring Break period. We did have an official Dutch Night - complete with hats - .. We also thought the Lido food was outstanding - perhaps even better than the dining room fare. I think there has been a Master and CD change since we were on board - perhaps other personnel changes as well.

Just goes to show we don't all see things quite the same way - or nothing ever stays the same - maybe a little of both.

formercruisestaff
April 9th, 2006, 02:31 PM
On re reading the OP..twice.....I see there is a mention of 5 gay couples and 4 single lesbian women. May I ask the OP how she knew this? Did she ask them, or did they come up to her and say..hey, I`m gay. just wondered. I am surprised she didn`t let us know how many African Americans, Latinos, and Asians were on board

Just because the OP identified homosexual couples aboard does not make her prejudice, which is how you are making her sound. As a crew member on board I can inform you that there was no need to ask the two female couples earlier mentioned if they were gay, as they quite affectionate towards their partners.

I'm sorry to sound snotty, but if you read the OP's review...twice....then you should have noticed the following statement

I bring this up only because I recall a post asking about gay couples on cruises, and how they are treated.

With the way some have attacked Brown Eyed Gurl, it's a wonder people choose to write a review at all. :(

c-legs
April 9th, 2006, 03:59 PM
:) Formercruisestaff,

RIGHT ON !!!!!!! WELL SAID !!!

Sailroscoe went a bit far here; thanks for re-straightening the thread.
Browneyedgurl's post was indeed very sensible and well said, without a trace of anything else other than informative tidbits and her observations.
Anybody who sees otherwise has a bit of a problem with ''sweating the small stuff'' and going hunting for it if it's not there to start with....

Thanks
Cheers
CG
;)

bookworm0911
April 9th, 2006, 04:45 PM
I did notice some lesbian couples (maybe 3?) and (at least 4 other) lesbian women, and two homosexual male couples. - QUOTE Brown Eyed Gurl

Well, I'll will say as a little backup for sailroscoe (who I believe is a new poster), thatI understand recognizing gay couples, but I too wondered how BEG knew that "at least 4 other' women were lesbians. Since they were not identified with the others as couples, how would one know they were lesbians? Because they were alone or did not have a man with them? I just found it strange wording. Frankly I would pay no attention to how many lesbian or homosexual pax are on board.

missygirl
April 10th, 2006, 12:47 AM
We were onboard Zaandam last March and I noticed wear and tear on the furniture in the Crow's Nest and main showroom. In the showroom, down on the floor , the seating wasn't bolted down on some that we sat on. We found this on different ones as it would jiggle as the ship moved. It just means that some people take for granted "so what I'm on vacation who cares if I damage it" attitude. Then these same people wonder why prices go up.

As for my hubby and I-May 20.2006 bound for Alaska aboard Oosterdam.
Missygirl:)

Krazy Kruizers
April 10th, 2006, 09:01 AM
Thanks for your wonderful review - enjoyed reading it. Sorry to hear that the Zaandam had so many problems with the elevators. SWe sailed on her several times and enjoyed her.

The Amsterdam completed her SOE in Sept/Oct 2005 and Dutch night was put back on the menu.