Web Site Question

[Bases5]

I have done my immigration papers by entering my booking number and last name. There is a area under booked guest that says View your booking. I click on there and it ask for a user name and password. I don't have one and don't recall making one, it says.

Booking Login

To continue with your online booking, please log in with the User ID and Password that you created when you last booked a cruise on hollandamerica.com .

Is this something I do after my first cruise? If not where do you create one? I have looked all over there site and can't find a place.

[AlohaPride]

I have done my immigration papers by entering my booking number and last name. There is a area under booked guest that says View your booking. I click on there and it ask for a user name and password. I don't have one and don't recall making one, it says.

Booking Login

To continue with your online booking, please log in with the User ID and Password that you created when you last booked a cruise on hollandamerica.com .

Is this something I do after my first cruise? If not where do you create one? I have looked all over there site and can't find a place.

That section is only for the people who booked online. The only thing you can do if you booked through a TA on the website is book shore excursions (by hitting the "book shore excursions" link) and fill out your immigration form. Kinda lame.

[dakrewser]

That section is only for the people who booked online. The only thing you can do if you booked through a TA on the website is book shore excursions (by hitting the "book shore excursions" link) and fill out your immigration form. Kinda lame.

What else would you like to do? Your TA should handle all of those things for you. Really they should. Honest. That's what they get paid to do. :rolleyes:

[serendipity1499]

Quote I have done my immigration papers by entering my booking number and last name. There is a area under booked guest that says View your booking. I click on there and it ask for a user name and password. I don't have one and don't recall making one, it says.
Booking Login

To continue with your on line booking, please log in with the User ID and Password that you created when you last booked a cruise on hollandamerica.com . Unquote

Aloha Pride is correct..Only when you book on-line through hollandamerica.com will you be able to look at your reservation..

If you booked through an Agent or by phone with HAL you can't
look at your reservation on-line..

Quote:

What else would you like to do? Your TA should handle all of those things for you. Really they should. Honest. That's what they get paid to do. :rolleyes:
Unquote

Understand that's the TA's responsibility, but quite often HAL's PNR (Passenger Name Record) doesn't Jive with the TA's PNR..Take for example Mariner No.'s, Dining requests, cross referencing with other PNR's if I'm traveling with another couple....I would like to be able to see my PNR & get back to my TA if HAL did not have all the correct info.

I book through an on-line agent so can access my PNR...Also one of the wholesalers we use, permits us to look at our individual PNR's (not alter or cancel etc.) even when we book by phone..

However, assume (yes know what the word means) that it would be very cumbersome for HAL's Systems to interface in order to do this, since they take hundreds of bookings daily through TA's, the Internet & Phone...

Enjoy your cruise...:) Betty

[MercedMike]

To continue with your online booking, please log in with the User ID and Password that you created when you last booked a cruise on hollandamerica.com .

I am pretty sure that area is for people who actually booked on the website. If you are smarter than that and have booked with a Travel Agent, then you use your booking number in the Cruise Personalizer part.

Have a GREAT Cruise!

[Joanelle]

[COLOR=black]

Understand that's the TA's responsibility, but quite often HAL's PNR (Passenger Name Record) doesn't Jive with the TA's PNR..Take for example Mariner No.'s, Dining requests, cross referencing with other PNR's if I'm traveling with another couple....I would like to be able to see my PNR & get back to my TA if HAL did not have all the correct info.

I book through an on-line agent so can access my PNR... Betty


I too booked through an on-line agent. How do you access your PNR, Betty? I have not been able to do so.