View Full Version : After you Book -
fsdj1097
June 25th, 2004, 10:37 AM
After you book airfare, if the price goes down, you can ask the airline and they will send you a voucher.
Does this ever happen with Cruise Lines? Does this depend on your TA?
Krazy Kruizers
June 25th, 2004, 10:41 AM
:) Cruise fare drops.
We have had cruise fares drop on numerous cruises. If it is before final payment, the adjustment is made right then. If the fare drops after final payment, we have gotten a credit on the charge card.
:D
fsdj1097
June 25th, 2004, 10:50 AM
Thanks for you reply.
Are you talking about the cruise fare that is posted by the Cruise Line, or by a special discount offer from different Travel Agencies?
sail7seas
June 25th, 2004, 11:14 AM
No TA has any obligation to match the price of another TA. Sometimes they will for "good will" but often they refuse. So many vairables. Are you a great customer of theirs; how much commission will they still make if they drop the price ?
If the cruise line price drops prior to final payment, you will definitely get the credit upon request.
After final payment, it is a "sometimes" situation. We have had it go both ways.
jhannah
June 25th, 2004, 11:23 AM
Not all airlines will do this. Hawaiian Airlines repeatedly refused to give me any credit for seven tickets I purchased for our family vacation to Oahu. When I booked (fairly early,) the Super Saver fare selector was dimmed. I assumed those fares were already sold out. Since we had to go at a certain time due to work vacation coordination among 3 family groups, I booked. About 2 weeks later, the Super Saver was not dimmed, and the prices were a good bit less. I was told verbally and in writing that I was out of luck. Yes, I agreed to the price at the time of booking, and we had a wonderful time. It just would have been nice to get a bit of a break ... especially since I purchased that many seats. (Two additional seats were purchased with frequent flyer miles.) Bottom line, don't count on getting a break from the airline once you've booked and paid.
777steve
June 25th, 2004, 11:32 AM
Jim....
As a former airline guy who had to deal with this ... the standard for airfare reductions on penalty based fares is this:
It presumes a cancel/rebook action (and note that the cancelled seats do not necessarily slide back into the originally booked class of service on a on-to-one basis)
It requires that seats be available in the required booking class
It requires application of the fare penalty (this is wildly variable)
If there is a reduction after all of this, the airline SHOULD have allowed the differential as either a Travel Credit or Refund.
Because of the notes above, passengers frequently would not be due anything...
Short version: if it weren't a differential of greater than the cancellation penalty, it wasn't generally acted on.
I don't know that all of that was true with your Hawaiian experience, but I suspect it may have been.
So for you and others who have run into this, I hope it helps...
Cheers!
Orcrone
June 25th, 2004, 12:48 PM
One reason I like Southwest is that they don't have cancellation penalties. So if the fare goes down they'll issue you a credit for the difference. Actually, they cancel out the first one and issue a credit for the full amount. They then rebook it, using your credit and issue a new credit for the difference. I had two price reductions on one flight last year. The credit was good for a year and I used it in April.