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View Full Version : Our Princess Experience...from a HAL cruiser


cruznon
April 23rd, 2007, 09:51 PM
Bags unpacked. Laundry is a continuing and my first day back at school has been completed. Yep, reality has set in!
Here are some thoughts on our Princess experience as seen from a cruiser that loves HAL... It is a bit long, but then I've NEVER been one to be at a loss for words!



HAL/Princess: Variations/Comparisons
Golden Princess--April 12-22nd

This was our first Princess cruise after four HAL experiences. We chose this cruise for its itinerary/length and my excitement about sailing under the Golden Gate Bridge! I knew it would be different from HAL, but I planned to keep an open mind and “go with the flow.”
Wed, April 11th we had a morning flight to San Francisco. I love California and it was a true joy to fly along the coastline of this beautiful state. We landed in rain, but the sun came out as we drove into the city for a lovely day.

Embarkation:
We were supposed to be able to board at 11:00, but received a call a few days before departure, telling us that we shouldn’t arrive until at least 12 noon. There were two Princess ships and the traffic along the embarcadero was horrific, at best. We arrived at pier 27 at 1:15 to find a crush of cars, people and luggage. Lucky for us, we located a porter who took our luggage and we headed inside. We were handed a brief health survey and then TA DA--we found NO line inside the terminal. We went straight to a rep and within minutes were on board and then to our cabin. (We learned later from other passengers that by 2:00 the lines were incredibly long with wait times of more than an hour!)
Accommodations:
We had a cabin with a huge balcony(approx 10’ x 11’) that had partial cover/partial uncovered areas.. We had four metal/mesh chairs and table--very nice. We noticed that all the wooden railings were badly weathered and in dire need of varnish!
Cabin was cozy, but well appointed, done in soft shades of blue and cream. (No sofa, but a small upholstered chair.)
Comfy bed with wonderful cream-colored linens and the WORST pillows known to mankind! (There just aren’t words to adequately describe these rectangular clumps!)
There was a tiny bathroom (similar to the one we had on the Statendam.) We liked the open, walk-in style closet--lots of space/easy access. Bedside tables had lamps with dimmers--very nice.
Our cabin steward, Roselle, was the best we’ve ever had on any cruise. She was pleasant, efficient and quickly fulfilled any request we made.

“When are we sailing?“
We were told we would sail at 4:00. At 4PM, there were still dozens of pallets of provisions and hundreds of bags sitting on the pier. At 4:30 the captain told us that there was an electrical failure, which we holding up loading in the ship. After that was fixed (within a few minutes)the dockworkers were over their work day, so new crew/overtime. That’s when the scene on the pier became almost laughable! NONE of the forklift drivers seemed in the least interested in working efficiently. (I later heard that this was not uncommon on this pier.) Captain then told use he hoped to depart by 7PM. At 8PM--still luggage being brought out of the terminal building! DARK--so much for the much-desired beautiful sailing under the Golden Gate! AT 8:30 we went to dinner. At approx. 8:45 the engines started, which triggered cheering and applause in the dining room! ( Only 5+ hours late) I had my appetizer, soup and salad then excused myself to go up on deck and watch as we went under the Bridge. Then back to finish dinner.
Dining rooms/food:
The food and service in the dining rooms was excellent. I was especially impressed with the varied seafood: halibut, fillet de sole, talapia, lobster, king crab legs, sea scallops through out the week. The food doesn’t have HAL’s beautiful presentation or table settings.
There are several dining rooms--three traditional and others for anytime dining. There is nothing positive I can say about the physical dining rooms themselves. They are simply rooms--with four small windows on each side and wood paneling. My comment to my DH was that they looked like a department store. (Just take out the tables/chairs and put in counters and display cases and you have a Macy’s!) No elegance, no personality, no pizzazz! Not ugly, but not attractive.
Room service: excellent food and service BUT a very limited menu. Five sandwiches, three deserts and continental breakfast--that’s it!
The Horizon Buffet was an absolute zoo! There are several “stations” to get food. The theory is that you only go to the stations that have the food you wish. Yeah, right! Basically it was masses wandering around, checking out what was available, THEN there was the folks darting in and out, jumping from section to section. After an attempt at two breakfasts, we pretty much gave up on this experience. We had breakfast and lunch in the dining room most days--much more civilized. ( Also kept me from loosing my cool when, yet again, another person zoomed in on a wanted food item in front of m as I maneuvered through the buffet maze!) Also NO trays in the buffet--oblong platters, that you balance, along with napkin, flatware and then perhaps a salad plate. This was my LEAST favorite spot on the ship!
This is a BIG ship!!! Fantastic entertainment!
109,000 tons-2700+ pax. Really too big for my tastes--but, hey, NOW I know that! There were many terrific public areas throughout the ship. The three-story atrium was a focal point of this ship. There was almost continual music there, classical trio, a violinist, pianist, etc. I spent a couple of hours on the last sea day in the atrium with a book a mimosa in a comfy chair listening to lovely, soft, LIVE music.
Several nights, an entertainer by the name of Maritzio, play classic rock on the bottom level of the atrium. Hundreds of pax lined the multi-level rails and staircases, listening, singing along or dancing on the dance floor. I’ve never seen that before on a ship--truly joyous moments. The entertainment on this ship was the best I’ve ever seen/heard on any ship. The production shows were great. The singers could actually SING and the dancers were fantastic. The emphasis was on the performers talents--NOT lots of set changes and elaborate costumes. Several performers were brought in for show and, they too, were excellent. I never heard any negatives comments about the entertainment on this cruise.
There were four different dance floors/dance and music venues and they were filled! There were ballroom dance lessons each day. We went to the samba lesson and there were about two people there! Ballroom dancing was everywhere.
Movies were also a biggie! There were afternoon and late-night movies of the recent Oscar winners. We saw Dream Girls in the Princess Theater--the theater was filled. Films were played at different venues throughout the week.
HAL ships are beautiful and elegant. The Golden Princess was BIG and SHOWY. (Those are just the adjectives that come to mind.) When we were in Puerta Vallarta, The Oosterdam was docked. Now THAT”S a beautiful ship--classic lines and style! We both commented that wished we were on her. She’s my favorite ship and I feel comfortable there. I looked out at the tendered Golden and saw a big white ship, that lacks the classic lines of an ocean liner. (I will admit that there are some very pleasant areas on board that big, showy ship.)

The balconies on the HAL ships are private and usually quiet--though you can sometimes hear others on their balconies. ON this ship the balconies are tiered outward along the sides. Part of our balcony jutted out about 2-3 feet from the decks above, an the deck below(the mini suites) had all of their balconies extended beyond ours--totally uncovered. We couldn’t look down to the water-just onto their balconies. The uncovered balconies could be very noisy. We had four cabins below us with connecting balconies. Throughout the warm days everyone in our area heard their rather loud cocktail hours after their port golf games. But on the positive side, the staggered decks became conversation communities as we gathered before sailing on our balconies. I learned their were many Princess veterans who were very unhappy with Princess. One couple had sailed 8 times with Princess and said they planned to not return. Another couple were lamenting the cut backs and changes. I suggested they might like the Oosterdam. (They told me they planned to take a look a at the Oosterdam for a future cruise. )
The Golden Princess reeked of smoke when we got on board--I heard many pax talking about this.) The smell did disappear within a day. But I have never seen as many smokers as on this ship--everywhere it seemed (even just outside the entrance to the dining room.)

Some random observations:
No seating/benches/chairs on the promenade deck. The Promenade deck doesn’t go all the way around the ship. Near the front, you must climb up a set of stairs to complete a walk around the deck.
NEVER, ever had cold orange juice--in buffet OR the dining room. I finally asked the waiters and learned that apple juice was chilled. I don’t know why, just reporting facts.
There’s FREE ice cream only one hour a day.
Didn’t see the maintenance work on board as on HAL ships.
Library was minuscule and located in a rather busy, noisy area of the ship.
No DVD or VCR’s in balcony cabins--only in suites and minisuites.
At times the ships staff seemed somewhat disorganized--many vet Princess cruisers commented on this.
There was a wonderful enclosed pool--with a second floor called the Conservatory--that was glorious--but it did get a bit noisy. I could just imagine an Alaskan cruise and being in this warm, lovely area and looking out at glaciers….
Princess is great at self-promotion. On the last few days of the cruise. One of the channels was devoted to the 2007-08 itineraries--great travelogs of the ports and the ships. VERY smart! Also on the last day, we were given a packet welcoming us to the Captain’s Circle of Princess cruisers. Included in the packet gold cards with our names and Princess CC # and a gold Princess pin. It was a nice touch and great promotion.
The most horrific coffee EVER was delivered by room service and as the buffet--later learned that they used coffee syrup(according to postings on Princess boards) Coffee in the dining room was delicious, however.

Life boat drill was VERY different. We were instructed to carry jackets to our muster station. (Ours was the Wheelhouse Bar) There an announcement and live demo instructed us HOW to put them (which we then were instructed to do.) We were told how we would be taken to lifeboats in case of abandon ship situation. It was also demonstrated HOW to step off the ship into the water if necessary. We were told they felt this was a more convenient way to do this drill. No roll call taken. We were told that a cabin search was made to make sure everyone attended.
On formal nights, approximately 50+% 0f the men were in tuxedos! I saw only two or three men in pants and shirt(no tie and jacket) Ladies dressed well.

In conclusion:
The first couple of days on board, I found myself wanting to repeatedly say/think, “HAL does it this way” or “HAL does it like that.” Then I realized, I needed to stop the comparison and just enjoy…. Different cruise lines have different approaches. We chose to venture out and try something new. We found definite differences. There were things we didn’t care for and some things we liked. We expanded our cruising experiences. We enjoyed our cruise. Was it better than HAL? No Would I sail Princess again? Probably--if it's a great itinerary, time, etc.
If given two similar cruises, I'd chose HAL over Princess, because I find HAL comfortable. It "fits" us.

I did learn some things on this cruise: I love the personal service and elegance of HAL and I missed that. I did, however, appreciate the great shows and music that Princess provided. I missed HAL's beautiful art. (The art on the Golden was pathetic in comparison.)
I missed the elegant, two-story dining rooms aboard HAL's ships and the atmosphere they create. But, the Golden's dining rooms were filled with warmth, laughter, good food and service.

This different cruise experience was still an enjoyable one. We laughed, lounged on the balcony (falling asleep with a book), gazed at the stars at night, enjoyed sharing dinner with new-found friends, danced, sipped champagne and thilled at the sound of the ship's horn as we slipped out of port! It was a good ten days.

kakalina
April 23rd, 2007, 10:11 PM
I very much enjoyed your review. We have thought about trying out another line but your review has me thinking that we should stay just where we are.

Thanks for taking the time and effort to let us know your views and opinions . I appreciate it.

kikiwik
April 23rd, 2007, 10:13 PM
I'm glad to hear you had a good time and that you too have sailed HAL before. Were going on princess in september and I've only sailed HAL and was wondering what the differences were and what they were like. I'm thinking I might have to bring my own pillow though now if there not very comfortable. I just love HAL so much I feel like im cheating.

Atomica
April 23rd, 2007, 10:20 PM
Peggy, thanks for the great review. We're trying out Princess for the first time in September and while I'm sure we'll miss some things about HAL, it sounds like we might find some things we like about Princess as well :)

I see my girlfriend (kikiwik) beat me to posting this....I was just thinking she'd better bring her pillow!!

arzz
April 23rd, 2007, 10:23 PM
Thank you so much cruznon for taking the time to share with us and write this detailed review. So many of your comments I do hear and understand. A few years ago I did a 7 day Caribbean on the Grand Princess -- though the ship was beautiful she was too large for me -- I missed HAL.

In June, however, I will be cruising on the Tahitian Princess from Honolulu to Papeete -- sailing was chosen for its itinerary and timing (we are sailing with friends). My last cruise on the Prinsendam will be a tough act to follow but I, too, hope to be able to post a report on this board.

mjs125
April 23rd, 2007, 10:37 PM
Thanks cruznon for that well thought out and very well written review. It seems to me that there are some things I might really enjoy about Princess but that I would really miss about HAL. Reading your review has helped in comparison between these two lines. Sad to hear that there seemed to be many loyal Princess cruisers that are unhappy....makes me wonder how it used to be for them. Oh well...all the lines are changing I guess! I'm so glad you had such a great time on the Golden!

Thanks again and welcome home.
Meg

cruznon
April 23rd, 2007, 11:02 PM
Oh, I did forget to mention US Customs. Up at early to go through customs ON BOARD! Princess vets told me this is the way it's done on Princess! Everyone is given a time to report to customs at two locations. Since we had an early flight, OUR time was 6:35AM! Ugh! Then everyone out of their cabins by 8AM! It was not a memory you want to take with you!

Yaya&Papu
April 23rd, 2007, 11:23 PM
Cruznon, what you have written is almost exactly what I thought about my one and only Princess cruise. I went on the Sapphire in Spring '05 because of the itinerary. We were shocked that fresh squeezed o.j. and ice cream were not complimentary, especially when they promote the ice cream bar in their brochures. We had "anytime" dining and found it hard to meet people since we never ate in the same place/table every night. The atrium was beautiful and the crew singers and dancers were extremely talented! Our cabin steward (female) was great and I did like the clock and lamp dimmers! I also enjoyed the "morning show" with the CD and asst CD. I thought the food was good - really liked the sushi in the Asian restaurant. But if you thought the Horizon buffet was a zoo, it was even worse under the code red that we had. Long lines for coffee and no one to come around to refill the cup ala HAL's Lido. And their afternoon tea was in no way comparable to HAL's. You are also right about the library (or lack thereof) and there was only one speaker to talk about the ports of call - history, politics, shopping. With HAL you have the port lecturer and one or two other speakers whose topics relate to the ports (on the longer, more unusual itineraries - have not done Carribbean or Alaska) I would be quite reluctant to sail Princess again, it would have to be a really great itinerary!!

West Coast
April 23rd, 2007, 11:43 PM
In conclusion:
The first couple of days on board, I found myself wanting to repeatedly say/think, “HAL does it this way” or “HAL does it like that.” Then I realized, I needed to stop the comparison and just enjoy…. Different cruise lines have different approaches.


Interesting comment. We are long-time Princess cruisers [Elite] and recently did a short cruise on the Zaandam. We would often make comments such as, "Ooooh, I love this ship. Look how big the library is - and there's an espresso bar! I love these bath products. This food is amazing - and so well presented. I can't believe they 'dressed up' the dining room for formal night. This bed is to die for." And my favourite one of all, "We'll be spending a lot more time on HAL ships!"

So, yes, it is good to get out and try new things :D

ps - we were so pleased we even did a future booking while we were onboard.

LAFFNVEGAS
April 24th, 2007, 12:06 AM
Peggy, I just found you review and read it. What a wonderfully written review and comparison. Tom wanted me to read it to him but I told him he could read it tomorrow when he was off work:D Sounds like there are some definite good things on Princess, the Conservatory sounds wonderful. But Free Ice Cream for only one hour a day:eek: That is crazy!!!

I would love to be able to walk on board a large ship like this just to see what it is like, maybe have lunch but then I would probably want to go back to my Oosterdam;)

Thanks for writing this great review.

gratefulguy
April 24th, 2007, 12:44 AM
As a fairly new cruiser, and a single, I've tried several lines based on itinerary and cost (I always seem to wait until the last minute to book). I returned from a Panama Canal cruise on Princess' small, old, Regal April 9th after a TA on Grand Princess last fall. Some of the things you noted may have to do with the size of the ship and the itinerary--I noticed a big difference in my two cruises. I'm counting down the days to my first two HAL cruises, and expect to find differences there too. Zuiderdam is in a SS "suite" (whoohoo) and Ryndam in an L inside!
Thanks for your review, it gives all of us a great perspective on some of the things to adjust to before we get on board. As you did, I'm sure I will find + and - in comparison, and hope I handle it with the same positive attitude and good grace you expressed in your review.
Hope you enjoy the Eurodam!

dakrewser
April 24th, 2007, 01:35 AM
Oh, I did forget to mention US Customs. Up at early to go through customs ON BOARD! Princess vets told me this is the way it's done on Princess! Everyone is given a time to report to customs at two locations. Since we had an early flight, OUR time was 6:35AM! Ugh! Then everyone out of their cabins by 8AM! It was not a memory you want to take with you!

Actually, this is the way it's always done in San Francisco (we had the same experience on Celebrity in SF).

Really pleased to see that your impressions of Princess - even on a much bigger and newer ship - were very much like my impressions of the dawn Princess. I found myself nodding like bobble-head while reading the review! ;)

Thanks Peggy!

Krazy Kruizers
April 24th, 2007, 08:08 AM
Thanks for taking the time to compare the 2 cruise lines and your experience.

INSIDERS CABIN
April 24th, 2007, 08:28 AM
Hi Cruznon and your dear husband,

Good review, I really agree with your observations based on our experiences on the Grand. The entertainment venues and offerings on Princess are just great, but you are so right about the comparisons. I remember dealing with the buffet plates for the family! We feel right at home on HAL. Glad it was a good trip--there is never a bad cruise! Time to look forward to the next cruise! Regards!

mkazmer
April 24th, 2007, 08:38 AM
Loved your review and the comparisons - we will be coming back to HAL this winter after a long absence - we have been sailing Celebrity and Princess a lot in the meantime. Had to get talked into going on the Grand Princess and loved a number of things about Princess - subsequently sailed on the Golden, the Grand again and the Caribbean - the last ship we chose to sail was the MSC Lirica - wanted something approaching the older, smaller ships. It was a great experience.

We will sail this December on the Westerdam - looking forward to coming back to HAL and the more classic experience. The itinerary is great and will be a good respite for us.

Thanks again for a great comparison - we share many of your experiences and opinions about Princess.

sab490
April 24th, 2007, 09:23 AM
It's always interesting to read these comparisons. On our Grand Princess cruise (quite a while ago) we ran into a couple whom we had met on Celebrity Galaxy the previous year. We were discussing the two experiences and we agreed that, while we were having a nice cruise, there was just something lacking. We could not figure exactly out what it was....it was just an overall feeling. I guess sometimes it's just the intangibles that make a difference. On the other hand, there is no mystery about why we loved our first HAL cruise (Noordam) and quickly booked another. Exceptional service, beautiful ship, excellent food. If I can get through a 10 day cruise without once feeling frustrated, angry, impatient, or disappointed, they must be doing something right!

- Steve

calbob
April 24th, 2007, 10:03 AM
Gratefulguy....We are trying Princess for the first time to Panama April 08...It would be interesting to hear your review when you get back in MAY....

CALBOB

sail7seas
April 24th, 2007, 10:03 AM
Cruznon....

I really enjoyed reading your review. The last time we cruised Princess (which is probably the last time we will ever cruise Princess), we encountered much of what you commented about with the exception of your having a great cabin steward. Ours was about the worst we ever had. He always did the barest miniumum he could get away with. He would say Yes to a simple request we made but never accomplish it.

I agree its wonderful at some point in people's cruising experience to try something different.

For us, it was rush back to HAL and stay where we know we will have the wonderful cruise experience we hope for.

Welcome Back and thanks so much for your comparison.

DFD1
April 24th, 2007, 10:30 AM
Hi, Cruznon....Thanks for your great rerview.

It's uncanny (sp). We came away from the Star Princess last year with generally the same feelings as your review of the Grand reflect. Ordinary dining rooms and food. Congested and disorganized Horizon/Lido food area.

Exceptional entertainment. Exposed balconies. Uncomfortable beds. Big, high- tech ship with little charm.

We'd go back if the deal were right, but are not looking at Princess as a first choice.

We have two HAL cruises booked for this year.

jhannah
April 24th, 2007, 11:12 AM
Thanks so much, Peggy, for your thoughtful comments. I found myself "bobble-heading" like Dave. We were on the Diamond Princess in January and our experiences were similar. Princess has a very nice product, and a few plusses. But HAL is just where we prefer to be for lots of reasons.

lkmamom
April 24th, 2007, 01:20 PM
Peggy, thank you for your review, I really enjoyed it and agree with quite a few of your points. It is funny now, before our first HAL cruise last summer, we were skeptical that HAL would be okay and that we would "miss something special from Princess". We started cruising with Princess about six years ago and had truly enjoyed our experiances with the cruiseline until the last two cruises. Things were starting to change and we just could not put a finger on exactly what but it just was not the same. The staff seemed overstressed and did not seem like they were enjoying their lives onboard at all. I am generalizing but it seemed on our last two cruises that fellow cruisers seemed more loud, pushy and just in general, "it's all about me". The little personal touches that we had experianced previously were just not there anymore.

I will admit, I was the doubting Thomas last summer when we took our first Zuiderdam cruise. I soon found out that I would change my mind. I will admit, I do love the decor of the Princess ships. Personally, I love the dining rooms on Princess ships, but that is all about personal decor preferances. I thought that the dining room on the Zuiderdam was dark.
I will also say that we like the food during the evening meal better on Princess. We felt that there were more choices and the presentation better. I will agree though that hands down, the breakfast and lunch on the Lido on HAL is much much better than on Princess. The Horizon Court concept is a zoo. I also love HAL coffee and I admit, I am a coffee snob. Princess coffee is the worst that I have ever had.

But food and eating and decor aside, it was the people on HAL that we loved the most. From the minute that we embarked to the very end of our cruise, we were pampered happily by everyone we encountered. One little thing about me, I cannot relax. Our room stewards have never had a lot to do because I make our beds and tidy our staterooms because "it's what I do everyday at home and I am just used to it and it's not a big deal". I remember our room steward on HAL after our first day onboard said, please, just relax, that is my job and I want to do it. I want you to enjoy your cruise and relax. Noone has ever said that to me, and I did just that......I relaxed;) The balconies on HAL are heavenly and we cruised the inside passage of Alaska so therein describes the importance of the balcony! Because of the design of Princess ships the balconies are sometimes loud and intrusive. I guess it depends on if that would bother one. It usually does not bother us unless we have a smoking neighbor. Our last cruise on Princess, our neighbors from above dumped their bar drinks and glasses and cigarette ashs on our balcony and the balcony next to us every evening (which is one huge reason why we were ready for a switch). So every morning we had to clean off our balcony before we could sit down. Princess did know about the problem but would not do anything unless we could catch the individuals doing it, we were not willing to stay up all night just to catch them.

We have booked a cruise this summer onboard the Maasdam. I am so excited:) I thank all of you that have shared comments about the Maasdam because they help so much. I know that we are going to love our cruise.

We will most likely some day give Princess another try. They have a great product, we just needed a break. I am open minded enough to realize that situations as we encountered can happen on any cruiseline. I just felt that "difference" that many people are talking about on this thread about HAL and we loved it. We are very happy with HAL so far and plan to stay with this cruiseline for a while!

Thanks again for your review Peggy!
Linda

bobpatj
April 24th, 2007, 03:20 PM
I was planning on writing a similar review, after our 14 day Caribbean cruise on the Sea Princess in January, but never got around to it. You mentioned many of the comparisons that I would have made. Our ship was smaller and older, very well kept and lovely to look at. It is marketed to the British Isles, so those of us from the US and Canada were in the minority. We had a balcony cabin, which on this ship is cut out from the hull. This makes the cabin smaller and the bathroom was tiny. We had traditional dining and thought the food and dining room were very nice. The service was fine throughout the ship. As you said, though, the Horizon Court was so bad, that we were happy that the dining room was open for breakfast and lunch, each day. We had a great cruise, but we missed HAL so much. If the right itinerary appeals to us, though, we will sail Princess again as most of our experiences were positive. Thank you for your review.:)

mamaofami
April 24th, 2007, 04:21 PM
After reading your review, Peggy, and speaking to some of my friends who have sailed both lines, I don't think I'll bother to try Princess. I'll just take everyone's word and stick with HAL.

RuthC
April 24th, 2007, 04:49 PM
Thanks for your review, Peggy. As I don't expect to be sailing any line but HAL I enjoy reading about what I'm missing. Or not missing, as the case may be.
Glad that you had a good time overall. Now, get out in that kitchen and rattle those pots and pans (there's no chef or steward anymore! :rolleyes: )

waiting2retire
April 24th, 2007, 06:16 PM
Thanks very much for your review Peggy. I really don't remember having horrible pillows on the Coral Princess, but boy do I remember the undrinkable coffee in the Lido. Worst coffee ever! If I ever do another Princess cruise (which I would, no problem) I will be taking my own instant coffee, which is still better than the syrup :mad: .

It was fun to be reminded of the thing I did like on Princess; entertainment, pool area, and great service/food in the diningroom at dinner!

Bonnie

AirGorilla
April 24th, 2007, 06:19 PM
Thanks for a well-written review. We are going on the Caribbean Princess this summer for a seven day E.Car. cruise. HAL and Celebrity are absent from the Caribbean this summer, so Princess was the best remaining choice.

We've been on two Princess cruises, and loved them both. They were in 1990 and 1997, so it will be interesting to see how things have changed. We very much liked the crew members on Princess -- much more diversity than HAL. Lots of Brits, Aussies, Kiwis and Jamaicans in the customer contact positions -- mostly fun people.

One dining question for you: Do they still have a pasta course with dinner?

Thanks again,

AG

Chivalrygirl
April 24th, 2007, 07:36 PM
Thanks Peggy for your informative comments, I think from reading the boards I had already come to those conclusions. We sailed the little Pacific Princess a couple of years back, but out of Sydney, and we did enjoy the cruise. However, once we boarded the Statendam last September we knew immediately that HAL was really in a different class. The only trouble with this cruise was it was probably too long and just a too many sea days for the old boy!
We are booked to sail the Grand in September and looking forward to the itinerary of New England/Canada very much, sadly we could not afford the prices on HAL, and Princess were offereing a similar cruise, and a mini suite thrown in. As this is a port intensive cruise I keep just wishing we could have HAL and be able to order a dinner direct from room service. We are picking that after a days intensive sightseeing this would be all we needed at the end of each day.
Oh well can't have everything in life eh! and a ship, any jolly ship is better than no ship at all :D

cruznon
April 24th, 2007, 08:54 PM
Thanks, everyone, for your positive comments. It's interesting to find that so many of you had similar experiences.
We had traditional dining--thank goodness. When we boarded, there were many trying to get traditional, to no avail. Some on "anything dining" weren't happy. I heard someone say they had to wait an hour for a table. Ugh!

We did miss all the personal touches of HAL and look forward to the sailing HAL again.

I would like ot pass along a comment from our balcony neighbor. She said they has sailed Princess 22 times and was complaining just about everything. She said she had sailed HAL once and couldn't believe hearing when others complained how HAL had changed. She said, " I thought, wow, if they think things have slipped here, they should try Princess! The service was so great on HAL." She then said they'd had enough--never again Princess. My thought was, why did it take them that long to figure it out???
However, I met some who are happy with Princess. To each his own...Each line has its approach and passengers that fit it. I
I love HAL--they've spoiled me. We've grown as cruisers and now expect more:) "I'll be back..."



Air Gorilla, Yes, I saw pasta offered at every dinner.

Ruth, you're so right! First evening home I opened the frig and muttered, "Bummer...":( Pans have been rattled--not happily--but rattled...

Bramcruiser
April 24th, 2007, 09:54 PM
Thanks for your review. It just goes to show that casual attitudes and informal free-wheeling dining is not expected by everyone. Okay, I'd probably never say No to a Princess cruise but I must admit that I enjoyed the formality of HAL and Cunard and strangely enough - Carnival. I started to realize that Princess might not be right for me when I tried to convince a poster on another thread to choose HAL over three lines they were considering. So many people pushed Princess because of its informalities that I just started thinking more and more that it would be the last of the three choices I'd consider. I'm sure Princess offers a good product but the people I know who tried "anything goes" dining complain about never getting a seat on time and the use of pagers. Yikes!

Still, I think you gave a rather balanced review and it was an interesting read. Thanks.

Oh and HAL got a lot of good remarks on my last cruise on the QM2!

David

Chivalrygirl
April 25th, 2007, 12:44 AM
We actually asked for Anytime dining on our forthcoming New England/Canada cruise, we felt that the early traditional dining time is just a bit too early, therefore a big rush at the end of a tiring day, and missing sailaways. The late traditional dining is far too late, so we are hoping that Anytime might just fit in on this particular cruise. If I have to wait to long, by golly Princess will get a jolly good taste of Kiwi bad temper :D The Oscars have got nothing on this kid when she gets "pissed off" :eek:

Kolleen
June 5th, 2007, 12:19 AM
Thank you for your review Peggy. It woke me up from my post cruise depression. I thought I would weigh in on the Princess vs HAL comparisons. While HAL is still our first choice of cruises, we have not been unhappy with our two Princess experiences. We just came off a very last minute Sun Princess Cruise in Alaska (we couldn’t get on a HAL ship that week). I have a few things to share.

We always opt for traditional late seating. We had several happy things occur while on board the Sun. When we asked the Head Waiter to change to a two person table, he accommodated us. We were shocked. That is the first time that has happened for us. We usually book the low end categories, so it was not because we were in a suite. We always ask for a two table, but we really never expect to get one.

What hands down made the cruise for us was our waiter Rui and his assistant Ilsias, who were the best we have ever experienced. They were unbelievable. We have had wonderful service in dining rooms before, but this was very much a cut above. What is odd is that on our last cruise on the Volendam in October of 2006, we had the second worst dining room service we have ever experienced on a cruise. I am still not sure what happened, but it was incredibly slow. We are booked on the Oosterdam in December, and I am looking forward to a normal HAL dining room experience.

We felt the dinner food in the dining room was excellent in variety of choice and taste. Presentation wasn’t as good as on HAL. The buffet simply wasn’t up to HAL standards. We have also sailed on the Sapphire which we felt was better, but neither compared to the HAL Lido. We ended up eating breakfast and lunch in the dining room, which we enjoyed.

Staterooms on the low end are much smaller than similar categories on HAL. We did like having a refrigerator, but missed the DVD player. The beds were okay, but not as good as HAL.

The bathroom light made me crazy. The light switch was on the outside on the side of the door with the hinges. You had to turn on the light then open the door wide enough to get inside. Since the cabin was small that meant flashing bright light while one of us was sleeping. Luckily I am one of those who bring all those small things that could be useful kind of person. My flat lowlight nightlight saved the night. Yeah!

I thought the production shows were better than on HAL. I must watch too much American Idol; when a male singer had his own show I kept thinking, “pitchy.” He was not impressive to say the least.

There was an absolutely marvelous string quartet from the Ukraine. They were by far my favorite entertainment. Unfortunately they played in the Atrium which was noisy and had nowhere near the musicians to sit.

What is with the whole never change the Trivia questions thing?

Maybe it is because the Sun is an older and smaller Princess ship, but we liked the layout and feel of the ship. The crew was very friendly and welcoming. Our cabin steward Fernando was wonderful.

All in all HAL is still our first choice whenever possible, but we would sail on Princess again.

Tinknock50
June 6th, 2007, 02:43 PM
Peggy,
Great review. I also had the same impression of the design of the Grand class ships.....very "generic". So much of your review mirrors my impression of the Diamond......both the good and the bad.

If you get the opportunity, try out the Coral/Island Princess. I was on the Island last year and I loved it's design and decoration!.....fewer people too!

While I am not crazy about some of the tiny public rooms and bottlenecks on the Vista class (especially by the gift shop), when I boarded the Noordam immediately after the Diamond, I was blown away by the Noordam's elegance! It was like night and day between the 2 ships!
Made me want to do anything to stay on another week!

MercedMike
June 6th, 2007, 02:55 PM
I think this is a really thoughtful and highly accurate comparison of our two favorite cruise lines! When we are on HAL, we take advantage of the things HAL does best -- and when we are on Princess, we take advantage of the things Princess does best! We love them both.

And incidentally, you are right, that wonderful solarium is the perfect place to watch the glaciers on an Alaska cruise!

Thanks!

spongerob
June 7th, 2007, 02:40 PM
I have to say that the review is pretty accurate. I think it's a good idea to do comparisons. What I hope maybe the OP can provide is an idea of how prices and on-board costs between the two lines compare for similar cabins and itinerary. A rough idea of the percentage difference to go from Princess to HAL is all I'm curious about.

enymarsh
June 7th, 2007, 09:01 PM
After a number of years on Princess we'll be going on the Noordam in February. We were on the Volendam many years ago but that was before we tried Princess for the first time.

I liked your review because you really sounded like you had thought through your feelings about each line and tried to be fair and present a balanced report... well done!

I think you were pretty much on target for many things. So much of what bothers people is subjective in nature and what is distasteful to one is what attracts another. You just can't tell till you see it for yourself. You zeroed in on one of my favorites though... One of my favorite places on any Princess ship is the "inside" pool area. It is especially beautiful on the Coral Princess!

When we were on the Volendam it was for a 10-day southern caribbean and it was in early January... this probably contributed to the advanced age of the majority of the passengers. We actually met the ONLY family with children onboard that trip. My husband works in the field of geriatrics and the sight of the wheelchairs and walkers lined up put a bit of a damper on the trip for him (sorry no pun intended). BUT... we are ready - and excited - to try HAL again and are going on a school break this time so we are sure the demographics will be different!!:D We still remember the superior Lido buffet (best at sea!!!) and the beautiful presentations at dinner and can't wait to experience them again. Will we miss the typical Princess entertainment that we enjoy (especially SARGE)? .. maybe... but we will be excited about the different ports (great itinerary!!) and the different decor and design of the ship will be wonderful! Can't wait!

gooselace
June 7th, 2007, 09:32 PM
I have to say that the review is pretty accurate. I think it's a good idea to do comparisons. What I hope maybe the OP can provide is an idea of how prices and on-board costs between the two lines compare for similar cabins and itinerary. A rough idea of the percentage difference to go from Princess to HAL is all I'm curious about.

Don't know about the similar cabins, but in going from HAL Westerdam in 04 to Star Princess in 06, found that to get a similar size to the veranda cabin we had on HAL we had to book a mini-suite on Princess. Therefore, when we compared Baltic itineraries the price was comparable. Our final decision was based on our ability to use FF miles to upgrade to business class and to arrive and depart from same port (CPH). If I were doing it again, I'd go with HAL. My cruising buddy, who has trouble sleeping on planes, would probably make the opposite decision.

In December we're taking the W'dam - no contest!

Nutrioso
June 7th, 2007, 10:24 PM
Over the years we have sailed with six different lines, but always come back to HAL where we feel most comfortable and at home. Always nice to try different lines - especially for an unusual itinerary - but you can't beat HAL for quiet elegance, unobtrusive but always prompt service, and most of all for the friendly, warm Indonesian and Phillipino crew. We might try the others briefly, but it seems as though HAL couldn't get rid of us if they tried!

lobstertail
June 8th, 2007, 01:36 AM
Enjoyed reading your revue. Thank you for posting it. We have sailed Holland many times and will be trying Princess (Caribbean Princess) for the first time in June of 08. We opted for anytime dining - that sounds like a mistake. Also, don't like bopping around the buffet with just a big plate - that's what they had on Royal Caribbean and it drove us nuts trying to balance more than one dish, glass, fruit bowl, etc. And ice cream one hour a day after enjoying a variety of flavors on HAL a large part of the day - ouch! But, like others have said, wanted to try something different. We booked a room on the back of the boat and really am looking forward to it. I also think that different boats within the same line will have different strong points and weak points. We loved the Noordam and weren't quite so impressed with the Maasdam. Food didn't seem to be up to their usual standards on the Maasdam. Loved the Zeiderdam and Rotterdam. We are booked on the Westerdam in Oct./08 transcanal from San Diego. Really looking forward to that one. We have sailed HAL, Royal Caribbean, Carnival, Celebrity and Cunard and HAL remains where we feel the most comfortable. Looking forward to the entertainment on Princess. Thanks again for the revue - well done and very helpful!

Jade13
June 8th, 2007, 05:51 AM
The bathroom light made me crazy. The light switch was on the outside on the side of the door with the hinges. You had to turn on the light then open the door wide enough to get inside. Since the cabin was small that meant flashing bright light while one of us was sleeping. Luckily I am one of those who bring all those small things that could be useful kind of person. My flat lowlight nightlight saved the night. Yeah!



There is a thread somewhere on recommendations on one item not to leave home without, and someone had what I thought was a brilliant idea to bring a cheap night light. I think they mentioned Walmart. So, you could just leave it plugged in in the bathroom (assuming a socket?)

enymarsh
June 8th, 2007, 08:11 AM
There is a thread somewhere on recommendations on one item not to leave home without, and someone had what I thought was a brilliant idea to bring a cheap night light. I think they mentioned Walmart. So, you could just leave it plugged in in the bathroom (assuming a socket?)
That's what we always do!especially when in an inside cabin. We have the kind that have a light sensor and only go on when it is dark. There are two outlets in the bathroom and the blow dryer is not in the bathroom so it doesn't use up one of those outlets... it's in the main part of the cabin, on the wall next to the mirror at the desk.

Kolleen
June 9th, 2007, 11:55 AM
The one I used in the bathroom is flat with a greenish oval that lights up. There is no bulb and it is easy to pack. I've brought it with me every trip, but this was the first time I really needed it, and especially since we were in an inside cabin.