$50.00 per person shipboard credit

[Orcrone]

I'm sure many people know about this, but I'm just mentioning it for those who don't. HAL is still offering their $50.00 per person shipboard. It's promo 7031. Even if you're already booked have your TA call HAL. They should still honor it. I also believe that it's a larger credit for suites.

Let me know if this helps anyone.:)

[clopaw]

I don't know about. What is the credit for? Who is eligible?

[Orcrone]

I got it for my 10 day eastern Caribbean in the fall. Calling about a 7 day eastern Caribbean in the spring they also said they can apply it. I haven't heard of anyone being turned down. So to the best of my knowledge it's for any cruise longer than 7 days. Give your TA a call and ask them to call HAL about it. Doesn't matter what it's for, they seem to be handing them out.:D

[Krazy Kruizers]

:) Promo 7031

Orcrone - suites get the same amount as the other cabins. It all depends on the length of the cruise. Usually HAL will give $75 for cruises of 8 - 13 days. And for cruises of 14 or more, it is $100 per person.

And from what I understand it is only for the Caribbean. A couple of people asked about the Panama Canal and were told "no".

:)

[Orcrone]

Thanks for clarifying that. I knew that someone would have some more details. From my point of view they said yes to a shipboard credit and I was happy.:D

[clopaw]

We are doing the Panama Canal, but I asked our TA to check anyway. I'll let you know. How do you find out about promo codes?

[Orcrone]

We are doing the Panama Canal, but I asked our TA to check anyway. I'll let you know. How do you find out about promo codes?Actually, I found out on Cruise Addicts, and many people continued to learn about it as the thread kept getting bumped to the top.

I figured CC members might as well learn about them also.

These boards are the best source of info.:)

[fb0075]

Actually---it is promo 7031 for non-Mariner and 7032 for Mariners---select sailings but not just Carribean--I got it on europe in july--($100pp for 13 days)
FRANK

[Grandma Bonnie]

Good Afternoon Orcrone,

For the first time, I booked our May 2005 Massdam cruise though an internet agency and not my travel agent. Do you know if I can call HAL directly and get the shipboard credit? Thank you.

Bonnie

P.S. This will be our first cruise on HAL. By reading these boards, it sounds like it will be wonderful!
:)

[steelcity5044]

What about a 4 day cruise on the Zuiderdam in January 2005? Would it be good for this cruise?

[jgooden1]

Can you get these credits if you booked directly with HAL? Or is it just a TA thing?

[Krazy Kruizers]

:)

steelcity - it never hurts to try - call and have your TA check it out.

Don't know if HAL will give you the shipboard credit since you are working through an internet agency. Do you have someone's name that you booked through? Are you able to get hold of that person? If so, e-mail them and have them check out the ship board credit.

:)

[a1moty]

How about Alakan cruises (Zaandam--7-24/31)?? Are they part of this promotion?? I booked through VTG---but the TA has not called me back yet.
If ours isn't on the promo I will quit bugging the TA.:p

[divinggirl]

I booked thru CVC and found out about 7031 on C@. Called CVC and was initially denied the credit after much runaround. I called HAL to try and get the credit through them, as I knew it was valid for my sailing. They told me promo 7032 had already been applied from CVC, and I got an email later from CVC telling me they applied the promo to my booking. I am not a Mariner so I don't know why they applied 7032. Maybe that will get me an upgrade, too! :D ;)

[Krazy Kruizers]

:)

a1moty -The last I heard it wasn't for Alaska. But it never hurts to have your TA bug HAL.

divinggirl - good for you. Never hurts to have a little extra money to spend on board.

:)

[Orcrone]

Good Afternoon Orcrone,

For the first time, I booked our May 2005 Massdam cruise though an internet agency and not my travel agent. Do you know if I can call HAL directly and get the shipboard credit? Thank you.

Bonnie

P.S. This will be our first cruise on HAL. By reading these boards, it sounds like it will be wonderful!
:)Welcome to the boards Grandma.

If you booked with a travel agent then HAL won't speak to you directly regarding your reservation. You'll have to go through your agent. But if you contact them with the promo numbers they should be able to get you the credit.

Enjoy your cruise,
Marc

[Orcrone]

Can you get these credits if you booked directly with HAL? Or is it just a TA thing?I called HAL to get some preliminary info for my spring cruise and they said they could apply that if I booked directly with them, so give them a call.

[jgooden1]

Thanks Orcrone. I'll give it a try!

[jst]

Thanks Orcrone, my travel agent just confirmed that he was able to get the credit for mdh and I on our upcoming Zuiderdam cruise in October.

[Nebraska Admiral]

Would someone please post the wording on this promo. I am having a little difficulty getting this promo. Thanks in advance
Dick

[steelcity5044]

THANK YOU THANK THANK YOU!!!!!
Called agency who handled my booking and got $100 credit($50pp) applied to my sailing. I am on the Zuiderdam january 29th for 4 day cruise in a category VA. They took care of it in about 5 minutes and said ..."congratulations the first $100 is on them!""
Would never have know about this promo if it wasnt for you guys. THANKS

[Nebraska Admiral]

ORCRONE
Thanks for the information. My TA just called me and I got the $50 pp shiipboard credit. If you are a have a mariner # use promo code 7032 or if you are new to hal, use prome 7031 Again thanks to you and all fellow cc for the great posts.
Dick

[momrox1]

Just an update...I booked yesterday (7/21) through best price cruises (internet) and gave the TA both codes, 7031 and 7035. Don't know which she used but I got the 50pp credit in my confirmation today. I know 7035 is for AAA so I doubt she used that one. It's definitely worth a try. My cruise is a 7 night Oosterdam in November. Good Luck
Judy

[Orcrone]

By the way, did I mention my commission?:D ;)

HAL may not like it, but I'm glad to hear that so many are getting the credits.:)

[Nebraska Admiral]

For your commission, I will be a chaiir hog and save you a chair on the veranda cabin 6003 for your upcoming cruise
Dick

[Lucyt1207]

Hi all,

Just asked my TA to get credits for my family, 2/19/05 on Zaandam. HAL told her that this is a "2004" promo and not good for "2005" sailings. Any advice??

[Krazy Kruizers]

:)

Steelcity, Orcrone and others - so glad that you all were able to get ship board credit.

:)

[cruisinjudy]

I just checked back on emails and I had BP cruises check in Feb for my Europe cruise, was told it didn't apply as we already got credit for booking on board. :(

[trustee55]

Hi!
Does anyone know if this would apply for the Rotterdam New England-Canada cruise on Oct. 20 to 30?
Cheers,
Carol Ann

[Golfgrl1911]

I too found out about the 7031 promo through the cruise addicts website and received the credit!! Thanks to them!! I do take a look at that website everyday but find it quite boring....there seems to be one person who is the "boss" and has a very curt way of responding to the questions of folks who have very little knowledge of cruising e.g. (SHIP NOT BOAT!!) etc. THIS site I have found is chock full of extremely friendly and helpful people who enjoy cruising and want others to have as much of an enjoyable experience as they have!! I want to take a moment and thank ALL of you for your help and knowledgable advice!! I am eagarly anticipating my upcoming cruise on the Zuiderdam (Sept. 25) and am sure that we will have a great time, once again thanks to the informative ladies and gentlemen on this website.

Chef Nancy:)

[anniecat]

This is why I love my TA...I just read the posting about the credit...called her and she has already gotten the credit for us....was saving it for a surprise! She just faxed the confirmation ..... YEH, I love the CruisingCo ! (Cruisingco.com)
anniecat
can't wait for :
Amsterdam AUgust 8th to Alaska
Ryndam Feb 14 2005 to Mexican Riviera

[cruisingangel]

THANK YOU ALL FOR SHARING THIS INFORMATION, called our TA and she got us the shipboard credit of $100.00 for our June 4, 2005 western caribbean cruise aboard the Zuiderdam. Thank you all for sharing all your information.:)

[Thumpr]

Thanks very much for the thread!!! Called Hal and asked about promo 7032
and got a shipboard credit of $100.00. That was easy!! I would advise everyone to take advantage of this offer!!

[aussie jb]

Can someone please tell me if the shipboard credits only apply if you are from the U.S? I received my HAL 2004 book from the U.S (not locally) and inside was a $50 voucher which we were told we couldn't use. Should I pursue it further?

[drdaddy]

This board is really the best.

Called my TA (HIGHLY recommended) and he was told it was only for new bookings. After reading all your recent posts, I decided to call HAL again and try a little charm. Spoke to someone who was very nice and she said that she is trying to research it a little and if it was available at the time of my booking, they would be able to do it. I have an inside so the credit is $25 pp. Hey, every little bit helps.

Does anyone know when this promo started?

Hi, Thumpr!! When did you book this cruise?

[Orcrone]

THANK YOU ALL FOR SHARING THIS INFORMATION, called our TA and she got us the shipboard credit of $100.00 for our June 4, 2005 western caribbean cruise aboard the Zuiderdam. Thank you all for sharing all your information.:)Cruisingangel,

I started this thread and I was just told by my TA today that it was not available for 2005 cruises. Do you know which credit was applied.

[superstein61]

Has anyone who has gotten this credit also gotten the Carnival Stockholders credit at the same time?

I don't want to ask about this one and have them axe my stockholders credit. But it would be great to combine them

[LizB1]

The Carnival Stockholders Shipboard Credit is not combinable with any other shipboard credit. If the Carnival credit is greater you can have the other one removed and use the Carnival credit instead.

[ajdegumbia]

Someone on the previous page asked about the 7031/32 credit good for Alaska. We were on the 6/23 Voldendam sailing. Got the credit even with a group rate prices. I would suggest contacting your TA and asking.

[Nasmas]

We booked thru an internet agency and they got the credit for us. I understood the 7031 was for AAA members and 7035 was for 10 day or longer cruises. I'm not sure that is correct but I read it on another board. But, I asked & received. So, you should ask regardless of who you booked thru. I went directly to HAL about our dinner assignment and they confirmed it. We were waitlisted when we booked. So, in certain cases they will talk to you even if you booked with a TA. They also told us if we wanted to request an upgrade we could do it thru the TA or do it ourselves.

[Orcrone]

CruisingAngel,

Just spoke with HAL directly and they told me that 7031 was only available for 2004 cruises. Don't know how you got it, but congratulations. Would you mind checking with your TA and seeing if it's 7031, or perhaps a new one for 2005 cruises. The representative at HAL said they didn't have anything like it for 2005, but they've been wrong before.

Thanks,
Marc

[Orcrone]

We booked thru an internet agency and they got the credit for us. I understood the 7031 was for AAA members and 7035 was for 10 day or longer cruises. I'm not sure that is correct but I read it on another board.Nasmas. I believe you're referring to cruise addicts. Actually 7035 was the AAA discount and 7031 is for select sailings, whatever that means.

[Joanandjoe]

We called our TA and got the credit: $100 per person for our 10 day Volendam cruise (11/6) in a mini-suite Category B. The TA should have told us, not vice versa: but thanks to you we have a credit that will cover our mandatory tips. (We always give more than $10 per person per day anyway.)

I wonder if we can combine this with our $50 per person credit for subscribing to Cruise News. Probably not, but it's worth trying.

[fb0075]

Does someone have the wording of this promo?
After first being told that I got it, I now am told that it doesnt apply---
STRANGE--another HAL twist
FRANK

[Orcrone]

We called our TA and got the credit: $100 per person for our 10 day Volendam cruise (11/6) in a mini-suite Category B. The TA should have told us, not vice versa: but thanks to you we have a credit that will cover our mandatory tips. (We always give more than $10 per person per day anyway.)

I wonder if we can combine this with our $50 per person credit for subscribing to Cruise News. Probably not, but it's worth trying.Joanandjoe,

Glad I can help.:)

[torpeedo]

Called HAL to see if applied to our Nov 05 Veendam cruise. The agent told me it only applies to 2004 sailings.:(

[General Max]

We received a $150 per person credit for booking a suite on our August 27th Southbound Seward to Vancouver Alaska cruise. We booked through Pavlus. The tour documents contain a voucher for this.

General Max

[sea-n-me]

We are currently booked on the Westerdam 1-9-05 sailing. After reading all of these posts, I contacted our online TA and asked if we could take advantage of Promo 7031/7032. I just received an e-mail back from them stating that they contacted HAL and added Promo 267 to our reservation. This is for a $50 pp onboard credit as well.

[Orcrone]

We received a $150 per person credit for booking a suite on our August 27th Southbound Seward to Vancouver Alaska cruise. We booked through Pavlus. The tour documents contain a voucher for this.

General MaxGeneral Max,

I also booked through Pavlus. They told me I have 7031 ($50 pp) for my October 30 cruise, but I have not received any vouchers. Did you get that when they applied the credit, or did it come with your documents?

Thanks,
Marc

[General Max]

The voucher for the $150 per person credit was included with the tour document package. Pavlus also told us about it when we booked. This credit, I believe was given by HAL for booking a suite or balcony cabin. We booked in December for an "A" cabin and upgraded to a "S" in April.

General Max

[Orcrone]

General Max,

It's funny. As I was reading your post I received a call from my TA (Roberta) at Pavlus regarding my cruise in March so I asked her about it. She said that it will arrive as a voucher with my cruise documents and that she'll send out a copy in the mail for my records.

Thanks for the info.

[joanagain]

i must have missed the boat...as soon as i read this thread i got on the email to cq to find out if the credit would apply to our november 3, 2004 meditteraen cruise...this is the reply i received today...

...We just checked with Holland American and it is not valid with your sailing prom 7032 is only for sailing 8/1 thru 10/24. Thank you


well, now i see they have set limits...i am still batting a thousand.

[idiebabe]

I'm booked on the Zui in April, 2005 and emailed my online T/A with promo 267 and 7031 and received a confirmation email that we will get the 50 pp shipboard credit. Thanks to all on the boards as well for sharing!!!

Eileen

[Orcrone]

i must have missed the boat...as soon as i read this thread i got on the email to cq to find out if the credit would apply to our november 3, 2004 meditteraen cruise...this is the reply i received today...

...We just checked with Holland American and it is not valid with your sailing prom 7032 is only for sailing 8/1 thru 10/24. Thank you


well, now i see they have set limits...i am still batting a thousand.I was able to apply it to my 10/30 Caribbean cruise. But perhaps it's only good until 10/24 for Med cruises.

I would call HAL directly (877)SAIL HAL and ask them. Don't tell them you're already booked. If they say it's valid ask them if it's valid whether you book through them directly or through a TA. If it's valid then you can go back to CQ and tell them what you found out.

[cruisinjudy]

Well, that is interesting because I just emailed CQ and they applied $100 per person to our Nov. 2005 Veendam cruise!

[Orcrone]

Well, that is interesting because I just emailed CQ and they applied $100 per person to our Nov. 2005 Veendam cruise!And my TA told me yesterday that it's only valid for 2004 cruises. So I called HAL today and they confirmed it.

Does anyone else get the idea that they make it up as they go along?

[Cookwise]

I just received my confirmation from CQ--$100 On Board Credit for my Nov 6th Z Eastern C. Sailing. Thanks so much for the info!

[swmichigan cruiser]

We just got our $100.00 shipboard credit for November 27th Zuiderdam cruise.Just emailed our TA at Cruises Only last night and had a return email today. Thanks again

[Ziggy7]

why is there such a difference on shipboard credits, some get 100.00pp others only get 50.00pp ????

[Lemk85]

We booked the 8/21 7 day Western Carribean directly thru HAL back in April, and based on the info from these boards I made a call yesterday to the Customer Service area at HAL. I just mentioned that I had heard about the credit and asked if it was still available. Without any hesitation, they looked up our booking and said we would get a $100.00 credit for the two adults, but nothing for the two teens below age 18. Fine with me! I even received an email within minutes of hanging up confirming the shipboard credit.

She wasn't sure, but indicated that since a change was made to the booking, we might receive a whole new set of documents for the adults. Seems like a lot of extra paperwork on their part, but hey, $100.00 will help with the new gratuity policy or a shore excursion!

Thanks to all for the info posted here!

Mike:)

[cruisinjudy]

The difference in amounts is related to the length of the cruise.

[gliles]

For any other airline employees out there, our TA said it doesn't apply to interline rates:( . If anyone knows any different, please let me know. We are on the Oosterdam 10/24 Eastern Caribbean sailing. Thanks!

[MISSYLOU]

glilies: We are interliners and we have booked on board before to get shipboard credits. Then when we got the interline rate we had to give up the shipboard credit. But that is understandable.

[shakespeare]

Thanks for sharing the info Orcrone...contacted TA and obtained credit for 11/26/05 Veendam...$100/pp!

Liz

[FlorenceItaly]

I couldn't get it from CQ either for my sailing next month. They said I booked under a SWAT last minute promo so it didn't qualify.........

On a separate note, I have learned internet only TA's are NOT for me.
My experience with CQ is they are selective in what ??'s they answer in your emails....

Marie

[MISSYLOU]

We also got the credit for our 2005 sailing. Aren't these boards great?:)

[BnCCruisers]

Booked on the Zuiderdam 8/28 thru PriceLine Cruises. Was able to get an "S" suite for $1,075/pp. Emailed the TA that I worked with at PriceLine and received the following result:

I just called Holland America and that promotion is available but not with our low rates. In order to use the Promotion code 7031 the rate on your cabin will increase from $1075 (base) to $2145 (base). I didn't think that you would want to pay that much more for a SBC. If you have any questions, feel free to contact me anytime.


Not sure if this is just a line or if they are serious. In any event, I'm not complaining as this was a pretty good price. But I AM interested to know if anyone else has booked a HAL cruise with PriceLine, and if so did you get this (or any) promotion?

[drdaddy]

And my thanks to this board. I called my TA and he said HAL would not give us the credit because it was for new bookings only. I called HAL and found a reasonable person to talk to. She tried the bit where you need to contact your TA and I said I already did that. She asked me to call back today (spoke to her late the night before) and when I did, the credit was there! Called my TA and she said I done real good. It was only a $50 credit and supposedly it was because of my cabin category. Hey, every little bit helps.

My take on this is that for some reason, different agents within HAL have different info and some are just willing to be a little more customer oriented than others. I do find this to be true on other lines as well. Maybe when you call you end up with different departments and it all depends on their ability to do something.

Anywho, THANKS.

[campbi]

Can someone please tell me if the shipboard credits only apply if you are from the U.S? I received my HAL 2004 book from the U.S (not locally) and inside was a $50 voucher which we were told we couldn't use. Should I pursue it further?


Hi,
We're fellow Aussies cruising next month and when I read about this credit on Cruise Addicts I contacted our local travel agent. It took her a couple of days but she has also confirmed that the four of us (2 couples) will receive $100 per cabin - $50 pp. So, yes pursue further!
Good luck
Cam

[aussie jb]

thanks Cam, I emailed HAL last night and I'm waiting to hear back...and I'm thinking that our T/A isn't really working for his commission :)

[ekerr19]

I was able to apply it to my 10/30 Caribbean cruise. But perhaps it's only good until 10/24 for Med cruises.

I would call HAL directly (877)SAIL HAL and ask them. Don't tell them you're already booked. If they say it's valid ask them if it's valid whether you book through them directly or through a TA. If it's valid then you can go back to CQ and tell them what you found out.

Marc - (and joanagain)

We are on the same sailing with joanagain (11/3/04), I was told the promo is not valid for our sailing. Since I asked previously, I may try again in a week or two, just to see... we are sailing in the Med.

joanagain - if I do hear of any specials for our sailing, I will let you know.

We did get shipboard credit from our TA for this sailing, so that helps :)

[CrabbyHarper]

Gosh, this board is awesome! I just called my TA about the shipboard credit, she called HAL! We got $100 each for an eleven day cruise aboard the Maasdam in November. TA said she told HAL she wants that in writing.

Thanks, Orcrone and all.

[Kay D]

We are considering booking 10/23 on Zuiderdam -- does the promo apply on that one too? (New to HAL)

[Lois R]

thanks for the wonderful thread...I should have peeked in here earlier!:) ...actually one of my cruisemates told us about it on my roll call...thanks Pete:D

well, I had emailed my TA....and just got a reply...she said it is 25.00 per person....and that is what I received:) :confused: . They are doing by person, rather than cabin? Anyway...at least I got something!

[Charlie2na]

Contacted my online ta and they said 7031 or 7032 doesn't apply to 05 cruises! does anyone know which promo might apply to Maasdam 11 nt 01/16/05. Seems worthwhile to pursue.

[Tinknock50]

I e-mailed my TA today and he said that was supposed to be my suprise because he already got a $50 credit for me!....and that is for a single cruiser.
I guess he was doing his job...:)

[Lois R]

Tina..thanks for the heads up on the other thread....lets see what my TA can do for me now....I told her there was another solo cruiser who got 50.00....

[Little Feet]

We were just granted Promo 267 from HAL via our TA.......am I to understand that I can also request Promo 7032? It is for the Westerdam in December '04.

[helenp2]

You saved us quite a bit. TA was able to get us $150 each in onboard credits for our 16 nt Prinsendame cruise. Also got it for my 2 Sisters. A total of $600 - not too shabby. Thanks again for the heads up.

[ChattTenn]

Actually, I found out on Cruise Addicts, and many people continued to learn about it as the thread kept getting bumped to the top.

I figured CC members might as well learn about them also.

These boards are the best source of info.:)

Hi Orcrone,

Could you tell me under what category did you find HAL $50 shipboard account at Cruise Addicts? I called HAL on Friday after reading this thread and was told it does not apply for our booking (we will be Zuiderdam 8/28). One person from this sailing already got this shipboard account I know off. I will try to call HAL again on Monday to find more or call my TA (after the final payment sometime it is hard to get TA to do extra stuff) to check it out.

Thanks

[Sue's Mom]

After reading this thread earlier today, I emailed CVC and received a very prompt reply to the effect that HAL said "no". We HAVE got what we consider to be a remarkably low price for our ten day Caribbean cruise on the Volendam on November 26. We have a K cabin for $1528. We definitely could not find a comparable UK holiday for that price. Is that price inexpensive or should I still be looking for the shipboard credit?

[Orcrone]

ChattTenn,

You'll have to do a search on the HAL board over there. It's probably from about Feb. or March. There's a new one that also started up recently. Actually, now that I think about it, I think it was on the roll call thread for my Oct. 30 cruise.

With that said, I don't think you'll find anymore info over there than is over here. Usually, it just says call your TA and ask about the credit.

I think your best bet is to go through your TA.

[Orcrone]

After reading this thread earlier today, I emailed CVC and received a very prompt reply to the effect that HAL said "no". We HAVE got what we consider to be a remarkably low price for our ten day Caribbean cruise on the Volendam on November 26. We have a K cabin for $1528. We definitely could not find a comparable UK holiday for that price. Is that price inexpensive or should I still be looking for the shipboard credit?Is $1528 for one or two people. If two I'd say the price is phenomenal. For one, it seems a little high, but it could be because it's Thanksgiving.

But regardless of the price, you may want to see about trying to get it. Other people posted (I think on a different thread) about getting a credit from CVC. You may want to search on CVC.

[Orcrone]

You saved us quite a bit. TA was able to get us $150 each in onboard credits for our 16 nt Prinsendame cruise. Also got it for my 2 Sisters. A total of $600 - not too shabby. Thanks again for the heads up.You're very welcome. With a $600 credit I guess you can look at it as having a drink on me.:D

Have a great cruise.

[FlorenceItaly]

I have seen 267, 7031 and 7035 mentioned. From what I have read to use 7035 you need to have booked through AAA, I believe. It appears most people are getting credit from promo 7035 and 267. I did not get credit for my cruise next month, but I got an awesome rate, so I am okay with it.

Marie

[Sue's Mom]

Orcrone - the price of $1528 is for two people.


PS. Can someone please advise me as to how I do a quote - can't find anything on the page even though this is a regular reply and not a "quick reply"?

[jazzsea]

I was able to get the onboard credit for my cruise October 20, Rotterdam, Canada New England. I also got the credit for clients on November 20, Zaandam and December 26, Veendam.

Today I will check with Windstar to see if they have a similar promotion.

[divinggirl]

After reading this thread earlier today, I emailed CVC and received a very prompt reply to the effect that HAL said "no". We HAVE got what we consider to be a remarkably low price for our ten day Caribbean cruise on the Volendam on November 26. We have a K cabin for $1528. We definitely could not find a comparable UK holiday for that price. Is that price inexpensive or should I still be looking for the shipboard credit?

Sue's Mom,

DId you book with CVC online? I did the same thing, for my 8/21 cruise, and KNEW that the credit applied to my cruise, and was told no, it was for new bookings only. I told them I knew that wasn't the case...after CVC's refusal to give me the credit, I called HAL to find out which sailings 7031 applied to, and when she checked my booking it turns out CVC did apply the credit after telling me no, and then I got an email from CVC telling me I got the credit. I would maybe go to your Roll Call and ask around, maybe you can prompt pax on your sailing to try and see what happens with other TA's.

CVC has unbelievable prices , but I think if I used them again I would call. Pax on this board have glowing recommendations about specific reps they've used, one even posted on the CVC thread. But once you book thru the Internet, you are a slave to their "Internet Dept", which is the dept most people on this board seem to have issues with.

JMHO...

[BnCCruisers]

Well, I just got off the phone with HAL, and was told that "the rate I am under is not combinable with any other offers."

We paid $1,075/pp for an "S" on the Zuiderdam thru Priceline Cruises. I guess this is a pretty good price.

Maybe this is the same 'rate category' that CVC is able to get. I sure wish I understood this industry better!

[MandyGirl]

After emailing BestPriceCruises three times last week, I finally phoned today (they were telling me again to submit questions in email, but after I explained that my emails from last week had not been answered, she reluctantly said she would phone HAL). We booked with them in June and had positive results with them from our HAL cruise last year.

Anyway, we are booked in an I-category inside cabin for Zuiderdam 7-nt eastern Caribbean in November. She told me that HAL would only give $25 pp shipboard credit since it is an inside cabin.

When we booked in June, we could have booked an outside cabin for cheaper on a lower deck, but we booked the inside so we could be on an uppder deck for a reasonable cost. It is surprising that if we would have booked a cheaper outside cabin we would have been eligible for double the credit. Regardless, any shipboard credit is better than nothing at all!

[FlorenceItaly]

BnCC - That is an excellent rate for an S, IMO. I did not qualify either, because of a special rate I got on the Veendam next month, and it is an excellent rate, so I am okay with it. Enjoy your S....I am hoping someday to experience the S. :).

Marie

[Lois R]

and I was told the reason I also only got 25.00 was because I had booked an inside....but it is better than no credit at all:)

[jgooden1]

Boy am I hoppin' mad! I called HAL Friday and asked for the shipboard credit. The guy had me on hold a bunch of times but in the end he said it did apply and that he would send me a conformation e-mail. The weekend went by without an e-mail so I called this morning. The person I spoke to this time told me that she spoke with her supervisor and that it was too late to have the credit applied.

I have called for other things before and everytime I call HAL Guest Services I get a different response. They don't seem to have any consistency in how they do things at all and some of the operators are just plain rude.

Ugh!! I sure hope HAL lives up to it's reputation because I do NOT have a good feeling about this.

[FlorenceItaly]

jgooden1 - I am sorry that your experience with the HAL csr's has been poor. Please, please don't let it put a damper on your cruise. I sailed HAL for the first time last month, and enjoyed it so much, I came home and booked another one for next month. The csr is not a good respresentation of HAL, once on board. And, if it makes you feel better, I am not getting any credit either, BUT, I am thrilled with the price I paid...felt I got a really good deal, so oh well....I am not dismissing your disappointment, because I DO understand, but don't let it ruin the wonderful anticipation you've had for your upcoming cruise. When do you sail, and on what ship...did you share this, and I missed it???

Marie

[jgooden1]

Thanks for the kind words and positive reinforcement! I am very glad to hear that you had such a terrific time. I just have to stop worrying and go with the flow at this point!

The credit was just a nice plus. Afterall, even if I paid too much a $100 was not gonna cover it! It is just one more thing that has disappointed me along the way to our departure.

I am particularly concerned because this is my husband's first cruise (my first with HAL) and I want it to be wonderful!

We are sailing to Alaska on the Amsterdam this Sunday.

[FlorenceItaly]

Yes, go with the flow, and enjoy the BEAUTY OF ALASKA!! They are having unseasonably warm weather, so your trip should be beautiful. I will be looking forward to your review upon your return, as I sail Aug 22 on the Veendam. Don't forget to pack some binoculars, an umbrella, and maybe some cheap plastic ponchos...I picked up a pack of 2 at the Dollar Tree store for $1.
I am confident you are going to really enjoy HAL.

Marie

[myspacethridbase]

Well, still have a NO on every request. Our cruise was $400 more than HAL offered and I can't get any shipboard credit! Cruises Only is greedy and my agent left the company right when we booked. She knew she was leaving when I booked, Now I can't get anyone to give me that personal attention. Will never to Internet booking again. Never go with Cruises Only.

[FlorenceItaly]

There is a discussion on one of the cruise boards NOW(today) saying that there are currently alot of problems with Cruises Only. Evidently they were recently purchased, and now there is a mess. The owner posted on the thread expressing his desire to clean up the messes but administrators have now deleted the information he posted. I will try to find out what board it was posted on for you. I know some people say they have the info. Maybe if you can get ahold of his email, he can help.

Marie

[merryecho]

Anybody received a credit on Rotterdam Panama in November?

[karensj]

Thanks you very much.... I just got off the phone with my ta, she called Holland and we just got credit. We sail in February on the Zaandam. TA got $50.00 for my parents and daughter for a suite. We received $25.00 each for an inside. Holland said it was just for 2004 sailings but she mentioned cruisecritic and they gave it to us. So thank you, thank you, thank you. She received a faxed confirmation too... So many, many thanks.

Karen

[DonMaryCar]

Ocrone and all the rest:)

Thanks so much for posting about the shipboard credits. We are doing back to backs to Mexico in November and had inside cabin. Just got email from my cruise specialist from Holland American and they gave us the credit of $25 per person per segment for a total of $100. That is awesome now I can have more green apple martini's in the Crows Nest and not feel guilty. You guys are awesome with the information you share. He said they were not allowed to offer this promotion it must be requested.

:D :cool: :D

[Lewis Clark]

Great news! Thanks to this thread, my TA was able to get promo 7032 (for Mariners) at $100pp for our D category cabin! We're thrilled.


Did I read correctly that the credit can be applied to our gratuity? That'll cover it for our 10-day cruise.....if we don't spend money on anything else, which we all know is pretty unlikely!

Happy cruising.......

[morriganfae]

why is there such a difference on shipboard credits, some get 100.00pp others only get 50.00pp ????
My TA said it was the cabin size that determined the amount. We have an inside cabin so we only got 25.00 per adult rather then 50.00..none for my 10 yr old. My TA said it was only good for the first two persons in the cabin. But like my partner and I said...it is better then nothing!!

Morriganfae~

[jocelysue]

Thanks to you I called Cruise Web from whom we booked our cruise. Don't know whether or not they are on the ball but they said HAL didn't know the numbers I ws referring to. On the other hand, "to show good will" they are giving us $25.00 each shipboard credit. Guess it's better than nothing which is what we would have got had it not been for this boeard.

Should we try and barter some more or take the credit and be happy? After all, it's a bottle of wine per person.

[morriganfae]

Should we try and barter some more or take the credit and be happy? After all, it's a bottle of wine per person.Well I realized that I gave the number for new cruisers not knowing that my partner's mariner number would yield better results! So I now have a call into my TA to see if we can get an upgraded credit.

I figure that it does not hurt to ask and since I'm not one for being shy about such things....I say go for it! They certainly will not penalize you for it. :)

Morriganfae~

[pamcdon]

My hubby and I will be on this cruise also in category VA on the Rotterdam deck.

This will be our first cruise with Holland America and we are looking forward to it.

I'll have to call my travel agent and ask them about the shipboard credits. I work at AAA, so I booked my cruise through them, of course!

Happy sailing!!!!

[divinggirl]

The only consistency I've found inthis whole procedure with these particular credits is that they're only good for the first two people in the cabin. Everything else is so variable, not only do they make it up as they go along, but I truly think SOME TA's say no because it's extra work. Some of the reasons I've read for being denied the credit are ludicrous, they must think we're idiots. They don't know about these boards, I guess...:cool:

[the2ofus]

Thanks so much for the information about 7031/7032! I e-mailed HAL Saturday evening, giving them our booking # and Mariner # and requesting info as to how to claim the credit if the promo was available on our particular cruise (Westerdam 12/12).

Today I received a reply from HAL Reservations stating that it was available and that they had credited it to my account. Hooray!! I guess I should mention that we are in a B cabin this time.

Any other promos out there that I should check on? I'm on a roll now!!

[BillandKateC]

We booked our Oct Zuiderdam cruise thru AAA and we called out TA and she called HAL today and was able to get the $50 pp credit, so they are still offering the promo
Bill and Kate

[CRUISING ROMANTICS!]

:)
Thanks to the wonderful people who posted on this board, we were able to get the ship board credit too. I just called our on line travel agent today, he called Holland America and they gave us $100 for the two of us! I never knew there was such a thing and my TA didn't either but a simple phone call got us this promo.

So thanks again for the wonderful tip!

:)

[mattR]

I was able to get a $50 cabin credit for our inside cabin. Thanks to this board for informing me:) My question is how did the first person figure it out over at cruise addicts???

[mjforfunca]

The promo #7031 shipboard credit was first appeared on this board back in Dec/03.

[dewhit6959]

Ocrone;

Many thanks to you and a tip of the hat !!

[Orcrone]

Just happy that we can help so many people save a few dollars, or do a few more things, on their vacations.

[RCT]

We are booked for the Zaandam on 9/4 for the Alaska Inside Passage. We booked this on 6/23. I called my TA a few days ago to check on this Promo 7031. She called Holland and was told it was for new bookings only. I asked her to call again because others had been getting this credit after being told the same thing. Again, it was denied (she says). Before I call HAL directly, I'd like some more feedback. Anybody get this deal after they booked an Alaska cruise for this year? This is our first cruise for our 30th anniversary. So it would be nice to have a few little more $$ for play. Thanks for any help.

Rick

[ncruiser]

Did anyone get this promo working with VTG? I am thinking of booking with them but want to know if they have ok'd the promo shipboard credit. Is it $50 per person no matter what type of cabin? Thanks.

[BCEagle78]

Just got off phone with Costco Travel. They applied promotion 7032 to my Nov 26th Volendam cruise.

Made my day!

[MandyGirl]

I've never had onboard credits before and have a question... When you are told over the phone that they were able to secure the onboard credits for you, do you normally receive a written confirmation of that as well? (I'm accustomed to having all of my travel documentation in writing, so I did not know if it is normal to NOT have this in writing).

I booked through an online agency, and they tell online customers to use email... but after two weeks and no replies to my emails (that include booking numbers, Mariner numbers, ship, date, etc at the top for identification)... I finally gave in and just called. Of course they immediately told me to use email since I booked online, but I explained that emails were not getting an answer after waiting a week. On the phone I forgot to ask for written confirmation, and have emailed to ask for that, but still no response.

Thanks for any insight...

[MISSYLOU]

SIL emailed our TA twice to request a credit and never got a response. She then called HAL and they told her it had been added to her account. I got an email confirmation on my shipboard credit and just called HAL today to verify. :)

[MandyGirl]

Thanks for your input! I'm guessing the cruise industry must be boomin' for TAs to not even email back. :rolleyes: I had no problems with this online agency last year for our cruise, but this time is totally different.

[MISSYLOU]

Mandygirl We have also had good luck with our online TA but find that for this booking they have let us down in responding to emails. I would suppose when we all started posting about the credits the online TA's got swamped with questions, but I still feel like we all deserve the courtesy an email reply. Seems like it depends on who is responding to the emails as to what type of answer (if any) that we all are getting.

[Orcrone]

Thanks for the above suggestions. My TA says we have the credits, but I don't have anything in writing. I'll feel better when I call HAL tomorrow and they verify the credit.

[Ziggy7]

yahoooooooooo we just got 50.00 pp shipboard credit for our b2b too!

[MandyGirl]

MISSYLOU - Thanks!! What is the best number to call at HAL to verify the onboard credits?

[Orcrone]

MISSYLOU - Thanks!! What is the best number to call at HAL to verify the onboard credits?Mandy,

I just called 877 SAIL HAL and they gave me the info. My credit's there.

[MandyGirl]

Thank you! :) Considering my pay raise for last school year was $50 total (for the ENTIRE year) these onboard credits really help out!

[Lynzchat]

Hi- This is only my second post, but I wanted to see if these promos were still available?:D

[doone]

How about the caribbean for March 2005, would these promo's be for any of these??? My cruise price has gone down, alot, so I may not be eligible, but I am curious. My friends booked the Westerdam for March 20th yesterday with AAA, I want to be sure I tell them of this promotion if their cruise is eligible.

[tommy]

thanks for the wonderful thread...I should have peeked in here earlier!:) ...actually one of my cruisemates told us about it on my roll call...thanks Pete:D

well, I had emailed my TA....and just got a reply...she said it is 25.00 per person....and that is what I received:) :confused: . They are doing by person, rather than cabin? Anyway...at least I got something!
Hi Lois,We booked direct with Holland and were told right off of the credit and it is 50 dollars PP,We are doing a B2B and are geting it for bothy sailings. TOM

[Lois R]

Tommy...you probably booked an Outside cabin? That is why it was 50.00...I have an Inside...25.00

[Suezieq]

Thank You for the info regarding the shipboard credit. It came in handy. I read about it today , called my TA and got it applied to my current booking. I then called my parents , they used the promo code for their booking they just made yesterday.
Nice to save a little.
I love these message boards!

[iluvcruzin]

Lois.. I booked an inside and the shipboard credit promised is $50pp.

[Lois R]

Maureen..did you book a high category? I have gone over everything with my TA...and I trust her.....I am on a low category guarantee....25.00 was what I was told.....I don't even have a cabin yet.

[iluvcruzin]

I booked an "I" on the Maasdam (highest inside). However Marc originally booked a lower category "K"? and it was 50pp. My guess it could be the number of sailing days. Ours is 10. One way to double check is call HAL direct and ask them what it is for your sailing.

[Orcrone]

I booked an "I" on the Maasdam (highest inside). However Marc originally booked a lower category "K"? and it was 50pp. My guess it could be the number of sailing days. Ours is 10. One way to double check is call HAL direct and ask them what it is for your sailing.Actually, before that it was an M category and I still got the shipboard credit. I then upgraded to a K and then an E outside cabin and it stayed at $50 pp.

Maybe I should go for an S and save more money. One just opened up yesterday.:D

[jollycruiser]

Another thanks to this board and CC posters. We too got the $50pp credit with a simple phone call. Let's see now, that is about 15 cosmos for my wife, could be an exciting cruise!

[Lynzchat]

Hi there- Is the credit good for 7 day Caribbean cruises? I just booked the Oster on Nov. 21.:confused:

[CELEBREW]

Just received two $75 shipboard credits for August 30 sailing of ms Rotterdam from Piraeus (Athens) to Harwich (London).

Contacted TA ***********.com and was told 7032 Promo was good only for new bookings. Following the advise from this thread, I called HAL and received the credits with no problem.

Thanks again!

Rick

[FlorenceItaly]

About a week ago, *********** said it was not applicable to my booking, but since another CQ poster had luck, I called HAL, and they said it was applicable to my sailing but no way, new bookings only, and I have made final payment...boo-hoo! Since I booked this only a month ago, final payment was made a booking. I tried to talk her into it, telling her i knew others, who got it after final payment, but no go!!!!!!!!!! Oh well. I am still happy with my cruise rate, and I am happy for others who have gotten it.

Marie

[DFD1]

HAL must be going nuts over this 7031 promotion! Thanks for the information. I called the cruise consultant at HAL who is handling my 11/26 on the Volendam. Sure enough, I got the $50.00pp credit just for asking. Thanks again. DFD1

[CELEBREW]

Marie,

Try again!

My HAL agent had to check with a supervisor because there appeared to be conflicting items in the rules open to interpretation.

Use 1-877-932-4259 number and ask the agent to check with their supervisor.

Good Luck!
Rick

[FlorenceItaly]

Rick - I did it(just for you ;)...still a NO GO. I even talked to a supervisor, and he said it was not applicable under the rate I got. That IS what CQ told me in the first place...that is NOT what the first customer rep said...!!
Honestly, I did get a great rate for Alaska, ESPECIALLY SOLO...so I am not surprised...but it was worth a try, as others have also gotten great rates, and got the credit....I am okay with it, just happy to cruise :). Thanks for your encouragement.

Marie

[melinstar]

Thank you, thank you, thank you!! So glad I found this message board during research for my first cruise. Going on Maasdam C/NE 8/7, which I booked through an online vacation site a few months ago. Just called the TA, who called HAL, and instantly received $50 pp credit. [and, this is even sweeter b/c we had to change our airline tickets, and were stuck with a $50 pp fee--so now I don't feel like I've lost any $$].

[MandyGirl]

I booked an "I" on the Maasdam (highest inside). However Marc originally booked a lower category "K"? and it was 50pp. My guess it could be the number of sailing days. Ours is 10. One way to double check is call HAL direct and ask them what it is for your sailing.
We booked "I" on Zuiderdam 7-night cruise (highest inside category) that was actually higher-priced than some outside categories when we booked. I was told that all inside cabins get $25 pp onboard credit.

Either way, I'm still tickled to get the onboard credit. Many, many thanks for the post!!

[Lynzchat]

I called my agent she told me she called HAL and got us the $50 pp credit. She also told them it was our honeymoon, and they made a note of it.

[hoptoit]

I called my TA the day before our cruise and he called and got our 50.00 pp credit. It was on our sign and sail account as a credit! The TA didn't even know about it! Thank you Cruise Critic boards!

[CDRMark]

E-mailed HAL, they said "Ask your T/A". e-mailed our Internet T/A...just got the reply giving us a $100pp credit.
You all are super.
Orcrone: thank you specifically. IOU a bottle of bubbly.
MarkB

[Orcrone]

E-mailed HAL, they said "Ask your T/A". e-mailed our Internet T/A...just got the reply giving us a $100pp credit.
You all are super.
Orcrone: thank you specifically. IOU a bottle of bubbly.
MarkBThat's not necessary, but I appreciate the offer. I see you live local, in Norfolk. I live in the Great Bridge section of Chesapeake. I assume you're taking the Maasdam out of Norfolk. Which sailing are you on?

[alabamaman]

You should know this promotion doesn't apply to all sailings, and it can't be added if you have certain promotions, like five day flash. It also doesn't work for any 2005 sailings at this point.

[CDRMark]

Orcrone: Of course its not "necessary". Still, would be happy to do so. We are in Norfolk, East Ocean View, and are on the 11/20 Maasdam sailing, our first cruise. I see you are on the Halloween cruise. Please keep it ship-shape for us.

E-mail me at taxcourse at aol dot com if you want to talk.
Thanks again so much.
MarkB

[Nasmas]

We're booked on the 09/04 Zuiderdam and we got the $50pp shipboard credit. We are in a "S' and still only got $50. I think its higher only for the longer sailings, but I don't know that for sure. There are so many promotions going on, you never know for sure. But, I asked for it after we paid the final installment, and they gave it to us anyway. I think I'd check again if I were you. Of course, once before we booked thru AMEX and thought we were getting $100 and then they told us it didn't apply to that certain cruise. So, who knows how they determine who gets it and who doesn't.

[MandyGirl]

We received confirmation from our online agency, along with a rewritten invoice to depict the onboard credits. This came about two weeks after emailing to ask, so I am glad to receive a reply! I had also taken someone's advice and emailed HAL directly and received a reply from HAL two days later. :) Talk about good Customer service on HAL's part! Yea HAL! I'm still tickled about the onboard credits - thanks again for sharing!!

[big richard]

I wasn't as lucky as you. I e-mailed HA 8 days ago and still havn't received a reply. I sent again this morning. Am on the Veloedam Oct 2 -Panama Canal.

[ecoxwhite]

Sailing the Volendam 12/26 Outside room. Booked with Travelocity. Said I couldn't get it because the rate for my cruise was so low ($999 total). Dissappointed. Seems like everyone else got the credit.

[FlorenceItaly]

ecoxwhite - Not everyone...I didn't get it either :(. But, I am happy with the rate I got on the cruise.

Marie

[kelelmel]

Hey, thanks a lot. I booked through CVC and they just informed me that they have posted the credit to my account, hopefully this will prove true when I get on the ship. That ought to buy me my first night of drinks ;o) Cheers!

[Rstaud]

For any who may be interested -- we received $50pp shipboard credit on the Zuiderdam 10-9-04 sailing. Then decided to check on our 3-14-05 South American cruise on the Amsterdam. Got $75pp on that. Thanks to all who posted about this.

[Suezieq]

I called my online TA after I had paid in full regarding my cruise , after reading about the promo code 7031,7032. I got a credit of 50.00 p.p for a 7 day cruise , and my parents recieved a 175.00 p.p credit for thier 21 day cruise.

[big richard]

I wasn't as lucky as you. I e-mailed HA 8 days ago and still havn't received a reply. I sent again this morning. Am on the Veloedam Oct 2 -Panama Canal.
GUESS WHAT-- I sent the second e-mail to HA and they indicated they had replied to my first e-mail.Since I hadn't received it they sent another indicating I was receiving a $75 per person shipboard credit. This is after a month ago when I asked my TA to check and she indicated one wasn't available for my cruise. Keep on trying -- forget your TA go direct to HA via their web site.

[divinggirl]

Hey, thanks a lot. I booked through CVC and they just informed me that they have posted the credit to my account, hopefully this will prove true when I get on the ship. That ought to buy me my first night of drinks ;o) Cheers!
Kelelmel,

FIrst, it's tough to type your name correctly the first time :D
Second, I booked with them as well, and was also told it would appear on my account, but am a little worried, I admit. KK and S7S are both correct when they say it's your word against HAL's if it's not there, and not having ANYTHING to back you up is, shall we say, bad. I sail next Sat so I will let you know what happens when I get back.

[RCT]

Congratulations to all those who got shipboard credits one way or the other. I tried, both thru CVC and HAL and had no luck, getting different reasons each time. Below is my last correspondence with HAL after their denial and their reply.

My email to HAL:
>Thanks for the reply.

Frankly, the inconsistencies in the information we have received is very poor public relations on HAL's part. First we were told through our TA (per HAL) that shipboard credits were only for new bookings, although others were receiving them after they were booked long before us. Then, in your email, you state shipboard credits are not combinable with the "fantastic rate" that we got. However, I found at least one travel agent that is offering a rate about $100 per person less, PLUS a shipboard credit for the same type of stateroom. So that does not seem to be true. Application of your policies in this regard seem to be arbitrary and just depend on who you happen to talk to. Please forward this communication on to the proper management so they can know that they have a problem with customer satisfaction, even before we take the cruise. Getting or not getting a shipboard credit is not going to break us or ruin our vacation. It's just the principle. We do look forward to our cruise and hope for an exceptional experience on board. Thank you.<

HAL's Reply:
>Thank you for your most recent correspondence with Holland America regarding the ms Zaandam departing September 4, 2004.

Most of our promotions, including 7031, have terms and conditions that apply to the combinability of the rate you are paying for your cruise. Travel agency's sometimes have their own promotions that offer a ship board credit or different discount for the same sailing. For instance, some Agency's have blocked group space and negotiated a rate with us and are able to pass the savings along to their clients. They might include a ship board credit that comes from their funding, not Holland America's. Not all Passengers sailing will be able to secure a ship board credit. Holland America sincerely apologizes for any inconvenience or misunderstanding this may have caused.

If you have any additional questions or concerns, please feel free to contact us. We look forward to welcoming you on board!<

Anyone else get this kind of response?

Rick

[kelelmel]

Kelelmel,

FIrst, it's tough to type your name correctly the first time :D
Second, I booked with them as well, and was also told it would appear on my account, but am a little worried, I admit. KK and S7S are both correct when they say it's your word against HAL's if it's not there, and not having ANYTHING to back you up is, shall we say, bad. I sail next Sat so I will let you know what happens when I get back.
Divinggirl,
I am interested to see what transpires. I have booked through CVC previously because their rates are excellent. Let's hope they do the right thing. I got my confirm from them via email, if you got yours the same way, you might want to bring a copy with you. It might help you, the cruiseline may honor it. It's a long shot, but better safe than sorry.

Where are you headed? I am curising to the E. Carib. on 11/6/04, first with HAL. Any advice? Hope you have a great trip. Thanks for the info.

[Keith B.]

This brings up a good point. Why do I have to contact my TA?

OK the reason is that HAL is paying the commission to the TA not me. So who do they have a responsibility to protect? The one who is paying them or the one who is buying? You got it... the one paying the commission.

Now why do I need a travel agent? I walk into their office, tell them where I want to go, when I want to go, how I want to get there, etc then they tell me how much I am to pay and they collect their commission. The next time I hear from them is if there is a problem or to tell me my documents are available.

Except, before I went into the TA I did some research (love the internet) and find a price 20% below the price they quote me for the cruise, 42% lower price for a train for which they want to charge an additional $20 each ticketing fee. Total savings so far $796.

Then some kind person tells me about a promo which will provide a $100 shipboard credit. TA informs me this is for new bookings. I tell them, I will contact HAL personally, thank you very much. (We have a S category Suite on the Zaandam 11/6 which allows us a $50 per person credit)

So I ask, how do I save myself another 15% (TA comm.) seeing as I do all the work anyway? Or do I just have a inept TA and search for a new one?

[Southall]

After learning about the $50 shipboard credit last Saturday on this board, I emailed my online TA about it. I had booked (and fully paid) Oct 23, Zui. only a week ago. $1252 for two of us. I know it is a faux pas to discuss actual prices, but I ain't got much cooth anyway. Besides, someone mentioned that the credit wasn't available for discounted cabins.

He responded today with a $25 pp ($50 pc) credit from HAL and a revised invoice. I'll take it. It will probably be contributed back to HAL in the Casino. Thanks to those who posted the info. So it seems the credit can vary considerably from booking to booking.

[divinggirl]

Divinggirl,
I am interested to see what transpires. I have booked through CVC previously because their rates are excellent. Let's hope they do the right thing. I got my confirm from them via email, if you got yours the same way, you might want to bring a copy with you. It might help you, the cruiseline may honor it. It's a long shot, but better safe than sorry.

Where are you headed? I am curising to the E. Carib. on 11/6/04, first with HAL. Any advice? Hope you have a great trip. Thanks for the info.
I'm headed to the Western Caribbean this Saturday, my first with HAL as well. I did get my credit confirmed by Christine, and thanks for the idea, I will print out that email and bring it along, can't hurt!!

Thank you for your kind wishes, now everyone just say a little mantra in their heads: Stay away Earl...stay away Earl...:o :rolleyes:

[kelmac]

ecoxwhite,

My wife and I are also on the Volendam 12/26. I tried to get the promo code 7032, ship board credit, directly from HAL with no luck. I tried once again through the CVC (my online agency) and received an email from an agent stating that they had added, not $25 pp, but $50 pp. I booked the lowest rate of an inside guarantee @ $888.03 pp. I would try one more time and see if a different person may come through for you. It seems, in this game, it's "who" you talk to, and at what time you talk to them.
Good Luck! Kel

[Lise]

Hi, We're on the Westerdam on 30th August - after reading this board I contacted my TA - and gave them 3 codes - 7031/7032/267 (as I didn't know which code was the right one for our cruise), and got $100 credit per cabin! So thanks alot for the info!
Lise

[stanjj111]

I saw a thread on this board and my agent got me (in theory) a $100 per person on a 10 day cruise over New Years (Dec 26-Jan5)

[auradain]

I'm sure many people know about this, but I'm just mentioning it for those who don't. HAL is still offering their $50.00 per person shipboard. It's promo 7031. Even if you're already booked have your TA call HAL. They should still honor it. I also believe that it's a larger credit for suites.
Let me know if this helps anyone.:)

I am booked on the Seattle R/T (HAL Amsterdam), departing on 8/29/04 for a 7 day Alaskan cruise. Because of what I read here, I called my internet TA inquiring about promo codes 7031 and 7035(AAA members) - I was on hold for just a few minutes while she apparently spoke with HAL. I am so pleased to report that though I was not eligible for 7031 (was told that this was for new bookings only), I was, in fact, given the $50 per person shipboard credit for promo 7035. Wow. How simple was that! You guys are the best, and I am so glad to have found this message board (YAY for Orcrone!!), especially since I am new to the cruise world (this one being my first). I'll also mention that the credit is being granted to just the first two in the cabin (we are three, total, in a Deluxe Verandah) - but heck, it's still great!
If anyone cares to respond with suggestions for a first-timer (I am travelling with my 82 year old mom and 11 year old daughter, whoah) I would be more than appreciative....it's coming right up!
Anything in Seattle as a "must see"? We are flying into SeaTac the evening before the cruise and staying one day after the ship returns.
Again - thank you so much.

[ecoxwhite]

Rick,

I rec'd the exact same email response from HAL. Must be a form letter. I have yet to receive the on-board credit from either HAL or Travelocity. I will take the advice of others and keep on trying. It may be who you speak to and I am persistent!

I wish someone had the exact details of the promo. Haven't seen the T's & C's of it posted anywhere. It would just give us more ammunition.

Elaine

[Nasmas]

When I first read about the 7031/7032 promotions, someone said they got the discount because they were AAA members. I e-mailed our online TA and she told me that she had gotten us the $50pp credit. I then read that 7031 was for mariners and 7032 was only good if you booked thru AAA. Someone else said one was for 10 day and one for 7 day. I still dont' know how we got it, but when the documents arrived, there wasn't a voucher. I didn't know if there should have been or not. But, I e-mailed HAL thru their web site and got a reply the next day that said yes we did have the credit and I could use the e-mail for confirmation. There are so many promos going on that one never knows what is correct. We are mariners and get e-mails and brochures all the time but I have not seen anything about credits. Thankfully, someone tipped us off. I'd contact HAL about it if you can't get it thru your TA. Someone said HAL wouldn't talk to them directly if they used a TA but I've found that to be incorrect. They confirmed our dining time and also answered questions we had about paid upgrades. Maybe it depends on who answers the phone or gets your mail. I've had more luck going thru the mariner desk than anything else.

[ecoxwhite]

Sailing on the Volendam 12/26. I've talked with Travelocity 2x and HAL 2x. Keep saying that this promo cannot be applied because of the negotiated rate that Travelocity has with HAL. Though it is a good rate, others have a good rate with other agencies and have still rec'd the credit. Travelocity says that the only way to get this promo is to cancel with them and book with someone else! Of course, they give me this option now that all the rates have gone up.

I have 2 cruises booked with them right now- 9/11 (3 cabins) & 12/26. You would think they would do more. Guess they want my business......

[dakrewser]

Sailing on the Volendam 12/26. I've talked with Travelocity 2x and HAL 2x. Keep saying that this promo cannot be applied because of the negotiated rate that Travelocity has with HAL. Though it is a good rate, others have a good rate with other agencies and have still rec'd the credit. Travelocity says that the only way to get this promo is to cancel with them and book with someone else! Of course, they give me this option now that all the rates have gone up.

I have 2 cruises booked with them right now- 9/11 (3 cabins) & 12/26. You would think they would do more. Guess they want my business......

It evidently has nothing to do with the price you paid, but with the TA you use - that's what (evidently) both HAL & Travelocity have told you. Have you confirmed that someone else got the same (or better) rate than you and still got the credit?

[RCT]

Well, this is probably my last posting on this subject. After getting nowhere with HAL and CVC, I noticed another TA had a better price AND $100 shipboard credit for our 9/4 cruise for the same grade cabin. So I wrote CVC one more time to see if they would match it. Their response:
"You are currently paid in full and sailing on a holiday sailing. Unfortunately, there is nothing we can for you about pricing at this late date."

I don't know what a holiday sailing has to do with it. Their competitor price is for the same sailing. This is our first cruise and I am getting an education. Next time (assuming we enjoy this cruising thing), I will be much more aggressive cutting my deal up front or finding a more cooperative TA. Thanks to all for the information and feedback.

Rick

[kelelmel]

Rick,

If you have one more try left in you, here is the person that I had contact with that agreed to give me the credit at CVC . His or her name is Bolaji and his/her direct email is bayiloge@****************. In my original email to the company I just told them that I had spoken with HAL and that they indicated that I qualified for the promo, however, I would need to contact my TA and that they would be able to take care of it for me. They agreed to it with no argument (we'll see). Worth a try! Good Luck!

Just curious which TA you discovered that had a better rate than CVC? I have been unable to beat their prices. Thanks!

Kelly

[sologrip]

I'm sure many people know about this, but I'm just mentioning it for those who don't. HAL is still offering their $50.00 per person shipboard. It's promo 7031. Even if you're already booked have your TA call HAL. They should still honor it. I also believe that it's a larger credit for suites.

Let me know if this helps anyone.:)

I sent the info off to my TA and she was able to get me a $25.00 credit (The $50 is for Category E and up.) and the same credit for several others sailing on this Service Dog training cruise....Thanks for the info!
:o

[MandyGirl]

several others sailing on this Service Dog training cruise....Thanks for the info!
:o
How neat! I've only seen one Service Dog on my few cruises - but a training cruise? I think that is awesome a cruiseline does that!

[ualtim]

We were able to secure the on board credit of $50/person with prom 7031 the other day by calling HAL direct for our 9/25 Zuiderdam. Granted, we stopped using T/A's a few years ago as most of the one's we dealt with in the past always seemed to miss some details that we caught and it was frustrating to have to go through a third party when it is so much easier to talk directly to the cruise line. With the Mariner discounts being hard to beat, we have not found any great savings going through a cruise broker.

[charliec1]

Booked on the Zuiderdam 8/28 thru PriceLine Cruises. Was able to get an "S" suite for $1,075/pp. Emailed the TA that I worked with at PriceLine and received the following result:

I just called Holland America and that promotion is available but not with our low rates. In order to use the Promotion code 7031 the rate on your cabin will increase from $1075 (base) to $2145 (base). I didn't think that you would want to pay that much more for a SBC. If you have any questions, feel free to contact me anytime.


Not sure if this is just a line or if they are serious. In any event, I'm not complaining as this was a pretty good price. But I AM interested to know if anyone else has booked a HAL cruise with PriceLine, and if so did you get this (or any) promotion?

I had pretty much the same experience with a different online agency. The price was the same ($1075 for an S suite) and they were told by HAL that the credit did not apply to our rate. Although the credit would have been nice, in the long run I'm happy with the overall price.

[susi_q]

We booked with an on-line agent for category I (inside) Oct 23 on Zui - got the best price I found anywhere. After booking, sent e-mail to agent with "7031" requesting the credit. We did get the $25/person. Yeah! Pays for drink card for DH, I guess I'll go shopping :-)

Never hurts to ask!!!!

[trecker]

Thanks for bringing this to my attention. Our TA was able to get us $75 each on the NOvember 5th to Hawaii.

Jim

[divinggirl]

Ealrier in this thread, I think, I expressed concern that I had not received any paper documents with my $50/pp shipboard credit I had through CVC. I'm happy to report it showed up on my account as promised.

[kelelmel]

Divinggirl, thanks for the info. I was wondering if they pulled through for you. I read your review, thanks for taking the time. I'm glad you had a good cruise. Welcome back!

[k2cruiser]

I was told by my travel agent, that this promo is for the 2004 cruising season only.My husband and I both received $50 p/p when we travelled in February. Does anyone know if there will be a promo for 2005?

[croftonbill]

we are part of the unwashed-email HAL re the credits and they denied me-said i can only claim credits at time of booking?think i will try and send link to this page to them?

[Rstaud]

For those who may be interested, we received $50pp shipboard credit for our 10/09/04 Zuiderdam cruise and also $75pp shipboard credit for our 3/14/05, 16 day cruise on the Amsterdam to South America. The Amsterdam booking is an inside guarantee. The Zuiderdam booking is inside, category J.

[croftonbill]

i emailed a copy of this thread to HAL-they responded that threads like this just confuse the issue.there are just too many variables,length of cruise,who you book with,price you pay etc.etc.frankly they said scewya!!!

[Orcrone]

i emailed a copy of this thread to HAL-they responded that threads like this just confuse the issue.there are just too many variables,length of cruise,who you book with,price you pay etc.etc.frankly they said scewya!!!HAL doesn't like threads discussing shipboard credits. How surprising. :rolleyes: I wonder how many people received credits who would not have otherwise, if it were not for bulleting board threads? I know I'm one of them.:)

[Smoky]

Just called HAL and requested the credit on our 13 day Prinsendam 9/20/04 cruise (Lisbon to Athens).

We had booked thru Hal and had already paid in full.

The nice lady said I could not have the credit for three reasons--

1. it is cruise specific and this cruise is not included.

2. The credit must be asked for at time of booking. They are not allowed to offer the promo (ie: the customer must already know about it).

3. The promo cannot be combined with any other promo.

It sounds like a recommendation to deal thru a travel agent instead of directly with HAL. It seems that most of the people getting the credit after the fact were represented by a TA with some pull. If you go directly, you are on your own.

She also mentioned that this promo was, until recently, only available thru TAs and only recently was offered to others.

[Jimbo and Katy]

I too booked a March cruise on the Zuiderdam today and was told that HAL told my TA that the 7031 code was only good on 2004 cruises. Does anyone know what the Promo 267 is?
I may try and call HAL directly and see what they say to me.

Katy

[Orcrone]

I too booked a March cruise on the Zuiderdam today and was told that HAL told my TA that the 7031 code was only good on 2004 cruises. Does anyone know what the Promo 267 is?
I may try and call HAL directly and see what they say to me.

KatyHi Katy,

Promo 267 is supposed to be a $50 pp shipboard credit for your S suite. However, the flyer I got from my TA said it was only good until Aug. 20. Let me know how you make out.

BTW, I saw your post in the roll call forum. I'm on the same cruise and replied to you there too.

Just came back from the roll call and I see you already saw my post. Never mind.

Marc

[susi_q]

We are considering booking 10/23 on Zuiderdam -- does the promo apply on that one too? (New to HAL)

Kay D - we are on the the 10/23 - rec'd $25 pp using 7031 for an inside cabin. Hope you are joining us.

[Tinknock50]

i emailed a copy of this thread to HAL-they responded that threads like this just confuse the issue.there are just too many variables,length of cruise,who you book with,price you pay etc.etc.frankly they said scewya!!!
Hey, I see you are on my cruise. Want meet on board?

Sorry for being off topic....:)

[truxell3]

just called my TA cruise value center,after three call to them i finally to talk to someone.they said i could not get any credits,new bookings only---called HAL and they same thing---i am pretty disapointed---other people must have better pull than me---maybe i will call back to try and get somebody in a better mood---thanks everyone-----tom---:mad:

[specialthing1]

our online agent was told we dont qualify in an HH because we had goten such a good price, oh well thanks for leting me know we should try.

[Nasmas]

just called my TA cruise value center,after three call to them i finally to talk to someone.they said i could not get any credits,new bookings only---called HAL and they same thing---i am pretty disapointed---other people must have better pull than me---maybe i will call back to try and get somebody in a better mood---thanks everyone-----tom---:mad:I sent CVC an e-mail. Someone named Christine got us the shipboard credit for the 09/04 sailing. We had to cancel and re-booked for 10/30. I've requested the credit but haven't received anything yet.

[andydee]

We are cruising with HAL for the first time on the 24th. and had our TA check out this promo for us, Today we were told by the TA that while no decision has been made by HAL, it did not apply to all cruises. Needless to say, we are not holding our breath !!!

[Debzee53]

Thank you for posting the information about this promotion. We have two cabins booked on Zuiderdam in December, so we had our TA call HAL and sure enough, we qualified for the $50.00 per person credit. I would never have known about it if I didn't read about it on this post. Thanks again!!

[Orcrone]

Thank you for posting the information about this promotion. We have two cabins booked on Zuiderdam in December, so we had our TA call HAL and sure enough, we qualified for the $50.00 per person credit. I would never have known about it if I didn't read about it on this post. Thanks again!!Debzee,

I notice that this is your first post. Welcome to the board and I'm glad we could help you out.

Orcrone

[clopaw]

I thought people might be interested in HAL's response to a letter I sent to Seattle. We had been booked for the 7 day Maasdam Canada and New England cruise in July. About three days before the cruise, we got a call from our TA saying the cruise was overbooked, and HAL was offerring incentives to change. We did in fact change to a Rotterdam 10 day Panama Canal cruise in December in a better class of room with a refund of part of our price for Maasdam. It really is a great deal, pretty much two for the price of one.

Any way, the point of this is that when our TA called about the promo, she was told that we already had too good a deal to give us any credit. So I wrote a letter pointing out that we moved for their convenience, not ours. Yesterday, we got a letter agreeing that we should be allowed the credit, and we each got a $50 shipboard credit. I'll be taking the letter with me on the cruise, to be sure.

We're very pleased with their response. I wasn't upset about the original denial; I just thought it was worth the time to write.

[Orcrone]

Clopaw,

Sounds like you received the proverbial lemons and made lemonade. Your cruise was overbooked, so you got on another with a longer itinerary, with some nice incentives, a higher cabin category and a refund. And then a shipboard credit on top of it all.

Nice going.:)

[clopaw]

We have no complaints whatsoever. The change was voluntary on our part; we just bargained with them. The first offer was just to push our Maasdam booking back one or two weeks. That didn't fit with my work schedule, so we said no. They kept upping the ante till we couldn't refuse!

[since1982]

We will be going on a 7 day B2B in August 2005, will this offer still valid then?

Thanks,

[big richard]

Figure this one out! We leave this coming Sat. (10/2) for the Panama Canal. Checked in June with our TA and was told we were not eligible for credit. After continually reading on the Boards about everyone getting credit I contacted HA via e-mail and received $75 per person credit.(The voucher was included in my docs.). The strange part is the couple traveling with us (I made the reservations for both of us at the same time) was told they were not eligible after I received the credit. This couple didn't followup because of a serious illness had to cancel. How can one couple get the credit and the othetr not qualify when the reservations were made at the same time thru our TA? All I can say to those turned down "keep trying".

[Charliesmom]

It's nice that HAL will work directly with you. I just emailed to make sure that my American Express Platinum Card $300.00 shipboard credit is in place. MY TA said it was, but I have seen nothing in writing to confirm it.

Thanks for the heads-up.

Roberta

[JohnSax]

Thank you Orcrone! I had my TA call and we did indeed get 100.00 per person S/B Credit (since we are booked in a suite)!! I really appreciate you and all the others who so kindly notify us of these special offers. I know I had an unbelievable savings occur for us on our Statendam cruise last December thanks to people like you on cruisecritic. Cheers!

[Orcrone]

JohnSax,

Your very welcome. Just glad that I could help.:)

[since1982]

Spoke with TA yesterday and received $50.00 pp x 2 cruises (B2B) = $200.00 ship board credit.

Thank You all.

[stanjj111]

When I heard about the credit I call HAL. They indicated that I needed to contact my TA. He was able to get $100 pp (or so he says) for the 10 day Dec 26th sailing on the Volendam.

[Jackjenson]

:) I just got off the phone with my TA, who got that 7031 code applied toute suite! $50 per person for each of the 4 of us, yahoooo!

Btw, I also changed my table size to 8 from 4 because of all of the nice things you guys have to say about your tablemates...I don't want to miss out in meeting some of you in February on the Westerdam!

[since1982]

According to my TA credit only applies to first two people under code 7031. Do you have more than two people in a cabin or do you have two cabins?

Thanks.

[ozarkn]

Thanks to this thread and Orcrone, I now have a $100 shipboard credit which as of two weeks ago did'nt exist. I and my daughter are on the 12/12/04 Oosterdam cruise. One mention of promo 7031 did the trick. We used an online agency. Thanks again.

[Jackjenson]

According to my TA credit only applies to first two people under code 7031. Do you have more than two people in a cabin or do you have two cabins?
Oh, I should have said....we have one cabin, and our best friends have the cabin next door, so while we are travelling together, we are NOT bunking together. We were able to apply the credit to both cabins.

[bobbiergs]

We're book on Ryndam on 1-13-05 for the canal cruise. My TA checked with HAL twice and was told the promo (and we are Mariners) was only good in 2004. Interesting how the stories change. It seems that people on European cruises in 2005 are getting this too. Anyone on a canal cruise in 2005 that has gotten this promo? I'd love to have a $100 credit to use.

Bobbie

[CanSail]

I called HAL regarding my cruise on October 16th (coming up soon), after the NO from HAL, saying we did not qualify for the credit, I called my TA and yes we did finally receive this credit.
I think it was the 7032 for Mariners, $50. p.p.
Thank you for letting us know about this one.
CanSail

[merryecho]

Denied credit for the Rotterdam in November, both from HAL and AAA TA.

[Pudgesmom]

Just talked to Hal on this one The word I got is "Promotion has expired" I guess I'm in the "snooze, you lose" catagory!

Beth

[billroddy]

There is a good deal if you go to the Cruise Consultant on board. You can book a cruise with only a $100 deposit each, and there are no more payments until the final is due. Your will also get a shipboard credit.
You can also add family and friends at the same deposit.
If you want to add a cancellation plan you have to do so aboard ship at the same time.
A bonus for your travel agent. Even though you book onboard the agent can follow through on details by entering your Mariner number, and he or she will get the regular commission.

[Krazy Kruizers]

WOW - you really dug up an old thread.

But everyone should know what is going on via all threads - old and new.

Thanks

[DaveAndEllen]

It's nice that HAL will work directly with you. I just emailed to make sure that my American Express Platinum Card $300.00 shipboard credit is in place. MY TA said it was, but I have seen nothing in writing to confirm it.

Thanks for the heads-up.

Roberta

Charliesmom: Did you get the $300 shipboard credit without using Platinum Travel Services?

[blue whale]

Thanks for the 7032 promo #. Hope we are not too late!

[lizf]

Dorothy-
Check the date of the original post. All gone.

[rangeley]

Hmmmm I don't understand this post, it's orginally from 2004, does this promo still apply today???

[gizmo]

The promo does not still apply.

A fairly new poster dug it up and posted about about booking on board for only 100 deposit and receiving an OBC.

The subject of this thread was OBC and I think he was trying to be helpful and let others know how to get an OBC by booking on board. :)

[Travelbug 2]

Thanks for the 7032 promo #. Hope we are not too late!

The original post may be old BUT I called my TA and gave her the number 7032, she called HAL and guess what? We now have $100 credit on EACH of our 2 cruises booked for next year. :) If you do not try you will never know.
I am a happy camper and all it took was a phone call.;)

Maybe I just have a very friendly and very good TA!!

[gizmo]

Miracles do happen ! :) I retract my statement ! :o

[Fatfish]

I just emailed my TA for 12/12 Noordam...will let you know on Monday.

[lorekauf]

I just emailed my TA for 12/12 Noordam...will let you know on Monday.

Please do. I've got 2 cruises booked with HAL right now and if it works for you I'll be asking too. Thanks.

[blue whale]

Thanks, Travelbug. Hope it works for us, but realize that it was an old post. Hello, Lizf.

[buzz & woody]

I just asked my TA to ckeck this out too. Not sure if it will still apply since it's from so long ago. I'll let you know.

[ortrud]

We Have A Veendam Cruise In November, I Asked My Ta To Try For The Credit, She Was Told That They Don't Use Promo Numbers Anymore, Only Letters. So No Luck.

[ortrud]

We Have A Veendam Cruise In November, I Asked My Ta To Try For The Credit, She Was Told That They Don't Use Promo Numbers Anymore, Only Letters. So No Luck.

[angela256z]

So I have been told that 7031 and 7032 is not the promo number anymore that the obc promos start with letters. They told me if I can find the right promo code they can see if it is valid on my sailing.

[angela256z]

I was also told that 7031 and 7032 is from 2004. That is a promotion from their old system and they now use a new one.

[Moonhead15]

I too tried for my 12/1 Noordam cruise. My TA also said they use leters and not #'s. Why cant they find out what promo it is and apply it?

[angela256z]

Anyone just notice that this thread started in 2004? I doubt this promo exist anymore and the ones who are getting an obc now are asking for 7031, but HAL is giving them a different promo I think

[Jade13]

The original post may be old BUT I called my TA and gave her the number 7032, she called HAL and guess what? We now have $100 credit on EACH of our 2 cruises booked for next year. :) If you do not try you will never know.
I am a happy camper and all it took was a phone call.;)

Maybe I just have a very friendly and very good TA!!

Can you please ask your TA which promo code she used as others would like to know? Thanks.

[Travelbug 2]

Can you please ask your TA which promo code she used as others would like to know? Thanks.


I gave my TA 7032 ---- maybe I had a visit from the "promo fairy" :D

To be honest I did not think it would work but she called me back and said "no problem, you have got it" :confused: We will see what happens when I eventually get the doc's.

Maybe the agency gave me the credits to keep my business, whoever it came from I'm happy. :)

[lizf]

I use the Seattle Specialists and I asked for this promo before I realized it was from a 2004 source. She said, No such promo exists.