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View Full Version : I think a mistake has been made on my booking


ladymanor1
July 22nd, 2004, 08:33 PM
Hi....I am just wondering if any of you who have booked a gar cabin, cat N were assigned your room numbers almost 2 months in advance?
Here's the story.....I called TA (someone who is working for a major online company, who I used last year) in June, to book a cat N gar for the Sept 26th sailing on the Dawn. I asked for the gar cat N (which was going for something like $499 at the time). I made the deposit with a credit card. The invoice from the company was mailed to the wrong address (actually to another party who I had booked for also, we are going with a few couples). I called the TA corrected the address. Then on the date the final payment was due I called and made the final payment. Today I get the invoice from the company saying that the final payment was made....and there was already an assigned room number (there are only 2 cabins in the N cat on the dawn). Isn't it a little early to be recieving your assinged room number??
I am wondering if the agent made a mistake and booked an assigned room # rather then a gar? After all there are only 2 cabins in Cat N so booking an assigned cabin would kinda defeat the purpose (and any hope of being upgraded by NCL)
When I called the agent today and asked why I was assigned a room number already, I was told that the cat N gar "must be sold out, thats why NCL has already assigned cabin numbers" but when I check online....the NCL web site is still offering them....the actual agency that I used was still offering them, as are several online agencys.
What should I do????? Actually when I took out the invoice sent to the wrong address, there is already an assigned cabin number on that also, that was back in June! (Shame on me for not double checking, thats what I get for trying to book 5 different cabins, all different cat levels, some assigned cabins)
Could the agent have made an error in the actual booking and booked an assigned cabin, cat N, rather then a gar cat N? What should, or can I do to rectify this problem? I don't mind getting an actual cabin in cat N if thats where the "chips fall" through NCL (with a gar you take your chances right) but i would hate to be given that cabin (with no chance of an upgrade through NCL) because of the agents error.
I will take any an all suggestions.....HELP

Debbie

I told the agent we would be open to any upgrades that may come available, and was told to wait until we boarded to see if any were available. somehow, that just doesn't seem "right" to me.

CruisinMatt
July 22nd, 2004, 08:37 PM
Did they give you the actual cabin numbers, so you can see what category they put you in?? :confused:

ladymanor1
July 22nd, 2004, 08:40 PM
YES......they gave me actual cabin numbers

dorothyl
July 22nd, 2004, 09:31 PM
Ladymanor1

The exact same thing happened to me.I booked an AG minisuite on the Sept 19-26th Dawn.When I entered my reservation #5 days later i had a room number.I called my TA and she said that it sometimes happened and there was still a possibility of an upgrade.
She said the same thing, that the AGs must have been sold out now.

I may call NCL and find out.I may attempt to look for bst upgrade price for an AB Penthouse.I don't loike my cabin location.

Tobintemp
July 22nd, 2004, 09:41 PM
I told the agent we would be open to any upgrades that may come available, and was told to wait until we boarded to see if any were available. somehow, that just doesn't seem "right" to me.I think that advising you to wait until you board to see if any upgrades are available was bad advice. I usually book a guarantee and have found out the cabin number a week or two ahead of time. I think NCL usually tries to sell off their higher category cabins by selling the upgrades reducing the chance of getting an upgrade at pier.

Were all of the couples booked in a guarantee as well?

ladymanor1
July 22nd, 2004, 09:45 PM
Can any one give me the phone number to NCL ...I just really need to verify this for myself so I plan to spend most of the day on the phone lol
Thanks

I want to stress that I am not really complaining, well maybe whinning a little lol I am just happy to be able to go....but of course a better cat would be lovely :)

alexMD
July 22nd, 2004, 10:12 PM
Why book a guar if what you really want is a better cabin? You DO know that when you buy a guar you are guar'd a guar or better, but may end up with just a guar.

dorothyl
July 22nd, 2004, 10:12 PM
Go the the ncl site you registered yourself on and the 1-800# is at the top.

seahorse
July 22nd, 2004, 10:22 PM
All I can say is whine and cry a lot. A mistake has been made by the booking agent and final payment has been made. There is no way for NCL to know if you wanted a Guar. or an assigned cabin. The agency would have to re-book with all of the penalties:eek: They would have to admit the mistake and then eat all of the expenses if they were honest. Costly, yes. If they want to keep your business they will do it. The agent could call NCL and beg and plead for your upgrade, admitting they made a mistake. I have done this and been successful. Everyone has bad days:(

It was your responsibility, as well as the agent`s, to go over ALL of the bookings before final payment.

Good Luck

seahorse
July 22nd, 2004, 10:30 PM
Why book a guar if what you really want is a better cabin? You DO know that when you buy a guar you are guar'd a guar or better, but may end up with just a guar.
The point was she booked a guar. hoping to get a better cat. She took a gamble. If she got that cat. she would have been satisfied. She feels a little cheated because she didn`t get to spin that wheel:D.

I can understand that, I have done it myself when I didn`t care, say on a short cruise. When you book a guar. you may end up in the cat. you guaranteed, which is OK you lost the gamble:(

The point being, she didn`t get what she booked.

Casshew
July 22nd, 2004, 10:43 PM
Is the cost for a guar lower than the cost of a confirmed cabin No. at time of reservation? or are they the same price?

ladymanor1
July 22nd, 2004, 10:49 PM
the price was the same for the gar and an assigned cabin number.


thank you Seahorse for understanding, I loved it when you said "feels a little cheated cause she didn't get to spin that wheel" I think that sums it up completley.
I knew what I was doing when I booked the gar, having done it before (done it both ways assigned cabin and gar) so I didn't go into this blindly.
Regardless of where we stay....it was still a great deal...and having done this cruise before....I KNOW I WILL ENJOY IT :)
Debbie

Casshew
July 22nd, 2004, 10:58 PM
the price was the same for the gar and an assigned cabin number.


Ahhh... I always assumed you got a deal when you took the "guar" because you lose the option of picking the cabin you would like and might get stuck in an undesirable location.

Well I am sorry that did not work out so well for you. :(

Closer to the time you can check for cheap upgrades, we just upgraded two balcony cabins to suites for 250.00 pp

Good Luck!

ladymanor1
July 23rd, 2004, 09:45 AM
Ok....finally got it all straightened out.....moved from a cat N to a cat K....not the greatests upgrade we have gotten, but at least we were able to take the chance and see where we fall :) Now I am happy!

Thanks all for "workin with me" LOL

Debbie

newmexicoNita
July 23rd, 2004, 10:43 AM
Glad you got it straightened out and yes, often they assign cabins very early if the ship is filling up. They realize upgrades will not be available. I would be happy to have any upgrade. We quite often book guarentee. Our Nov. cruise we were about to book guar when we offered a 4 cat upgrade (actually not a great as it sounds) for $40 a person more. We took it. Both were outside, but the guar was 2nd deck if we didn't get an upgrade. I think anytime you book a guarentee you have to be prepared for no upgrades. We have had both, but always know ahead of time what are chances are.

NMNita

DEL67
July 24th, 2004, 08:12 AM
It appears that NCL assigns guarantee cabins well in advance of the sailing. My daughter and a friend are going on the Sea at the end of next month. I booked them a K guarantee on-line. When my daughter pre-registered a few weeks ago, there was a cabin number associated with her reservation. They were upgraded from the K to an outside, obstructed view. Of course, it could change prior to sailing.

romy
July 24th, 2004, 12:08 PM
Glad you got it all straightened out!

I have found (unfortunately the hard way) that due to getting seasick on only 1 cruise, I have to know my cabin number when booking.

Our first cruise we were inside, mid ship, no problems. Second time around we got an outside, unobstructed very forward, I think the second cabin from the front. Not a good thing:eek: !

This time around this was explained to the TA and we knew our cabin number right off the bat. #1 I know it's midship, #2 I know it's an outside with an unobstructed view! If I found a lifeboat blocking my oceanview, I would not be a happy sailor!

P.S. I just saw the doc and got the patch, just in case...;)

Happy Sailing!!!!!!
Romy