View Full Version : Holland America enhances on line checking
FIRELT5
July 31st, 2007, 12:22 PM
Holland America Line enabled its Signature Preferred Online Check-in process to collect credit information, eliminating what the company said is the most time-consuming part of check-in at the pier.
Customers completing and submitting required information online can print out a boarding pass and proceed to a special line at the pier where their information is verified, identification is checked and a photograph is taken for ship security.
Credit cards are authorized when information is transferred to the ship just before departure.
jhannah
July 31st, 2007, 12:54 PM
That's nice ... but I don't see where it saves time. Our check-in has been fast with the boarding pass. They swipe the passports to verify numbers and check the credit card and I.D.
jtl513
July 31st, 2007, 02:02 PM
But since you often don't go straight from the check-in desk to the gangway without an additional wait, what difference does it make overall?
On our last HAL cruise the paper-form check-in line was about 1/2 the length of the on-line one, so we just took the short line. Then we waited another 1/2 hour before they started boarding. :)
localady
July 31st, 2007, 03:10 PM
My guess is that the move to accept and get authorization helps HAL the most, by ensuring that any credit card problems are dealt with before embarkation.
I never found the amount of time it took to swipe our credit card to be a delay in boarding.:rolleyes:
advocado
July 31st, 2007, 03:34 PM
My guess is that the move to accept and get authorization helps HAL the most, by ensuring that any credit card problems are dealt with before embarkation.
I never found the amount of time it took to swipe our credit card to be a delay in boarding.:rolleyes:
I agree. It takes more time to take your photograph for the boarding pass/room key than it does to swipe the credit card. For me, the less I post my credit card information over the internet, the better.
Krazy Kruizers
July 31st, 2007, 07:10 PM
Technically it won't save us any time as we always book suites and have a different check-in line.
As far as the credit card goes - doesn't take long to swipe that.