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Lynda90
September 6th, 2007, 08:14 PM
I will be on the Diamond to Hawaii in December. Anyone know whether Verizon has cell phone coverage in all the ports. I called Verizon, but they could not verify if there was coverage in all the ports. They said Kona and Kauai looked iffy?? Also, if you use your cell phone on the ship, but while in port, will there be additional charges or is the same as getting off the ship and using it. Thanks!

Molokai-Chuck
September 6th, 2007, 08:21 PM
Have used Verizon Wireless for over 4 years in Hawaii on our cruises....at all ports I am sure. Never had any trouble at all.....except at sea and on the North side of Kauai.

Lynda90
September 6th, 2007, 08:26 PM
Have used Verizon Wireless for over 4 years in Hawaii on our cruises....at all ports I am sure. Never had any trouble at all.....except at sea and on the North side of Kauai.
Thanks; did you have any extra charges?

shell03
September 6th, 2007, 09:42 PM
We've had the same experience as Molokai-Chuck but Verizon has many different plans. Call or visit them beforehand to make sure your plan qualifies for service in Hawaii without service charges.

GreatLakes
September 6th, 2007, 09:59 PM
Just returned from Hawaii on Tuesday and have Verizon national coverage. I stopped in the Verizon store before the trip and was told as long as my cell phone said "Verizon" or "extended coverage" I was covered with no roaming charges. I had service in Honolulu, Hilo, Kona, Mauai and Kauai; however, no service at all while cruising, so shut the phone off (that is roaming if you can get a signal). There were a few dead spots at some of the above locations, but for the most part, service was good.

melika091900
September 7th, 2007, 12:17 AM
our verizon phone never worked going to hawaii from california,
only in hawaii, and they charged massive roaming fees..

so be sure to check your plan... we talked to someone for about 20 minutes and it was like 50$+
crazy...


Melissa

donscomp
September 7th, 2007, 08:38 AM
our verizon phone never worked going to hawaii from california,
only in hawaii, and they charged massive roaming fees..

so be sure to check your plan... we talked to someone for about 20 minutes and it was like 50$+
crazy...


Melissa

NO phone will work from anywhere TO Hawaii. Unless you happen to enrolled in the ship cell service and as far as I know that is only on certain ships and expensive. OR if you have a SAT phone. :)

We have Verizon also. More concerned about getting my data card around the Islands so as getting to use my OWN computer.
The card is suppose to be. If it works it works. No roaming. Better check for sure though.

melika091900
September 8th, 2007, 12:38 AM
NO phone will work from anywhere TO Hawaii. Unless you happen to enrolled in the ship cell service and as far as I know that is only on certain ships and expensive. OR if you have a SAT phone. :)

We have Verizon also. More concerned about getting my data card around the Islands so as getting to use my OWN computer.
The card is suppose to be. If it works it works. No roaming. Better check for sure though.



My cingular phone worked,at sea and on land , it said cingular at sea.. my husband has verizon i have cingular ( or AT & T ) and it worked really good, it charged more , but nothing like verizon did,,
i called verizon before we left and they told me to press something on the phone to make it get a stronger signal. i cant remember what it was...
maybe call and ask
but it did work on the islands, just real expensive,
but when we are home in CA , we can call hawaii for FREE crazy..

Lynda90
September 8th, 2007, 02:11 AM
Just returned from Hawaii on Tuesday and have Verizon national coverage. I stopped in the Verizon store before the trip and was told as long as my cell phone said "Verizon" or "extended coverage" I was covered with no roaming charges. I had service in Honolulu, Hilo, Kona, Mauai and Kauai; however, no service at all while cruising, so shut the phone off (that is roaming if you can get a signal). There were a few dead spots at some of the above locations, but for the most part, service was good.
Thank you; this is the information I was looking for. I also have the America's Choice, national coverage plan and will be traveling to the exact ports you mention. Looks like I will be able to use my phone in port without any additional charges. Verizon told me if I could get a signal, I will be able to use it without additonal charges. I will take your advise and turn my phone off when at sea.

donscomp
September 8th, 2007, 08:57 AM
My cingular phone worked,at sea and on land , it said cingular at sea.. my husband has verizon i have cingular ( or AT & T ) and it worked really good, it charged more , but nothing like verizon did,,
i called verizon before we left and they told me to press something on the phone to make it get a stronger signal. i cant remember what it was...
maybe call and ask
but it did work on the islands, just real expensive,
but when we are home in CA , we can call hawaii for FREE crazy..

I guess I should have said "No phone will work ON board OUTside of ports. Ie across the Pacific like Lynda is cruising, unless the ship is equiped. Wow, you said your ATT did? Thats great!. It wasnt a Princess ship was it? as they dont have that service but on one ship. And lyndabaker will be on the Diamond. And no cell towers at sea. :)
As far as Verizon on the Islands? It is local and cost us nothing. As long as you have the National plan. Or at least when DW went there. She was calling me here at home and all over the Islands and Nada.
What it does is as far as the signal increase? It re activates your roaming location. I think it is *226.

But for you to get a signal at sea? Thats GREAT. But it had to be offered by the ship I would think.

As long as my data card works onboard around the Islands? Thats all I care about.

Patt6
September 8th, 2007, 11:25 AM
We are traveling on December 3 - Diamond and I went to the Verizon store and was told that we could use our phones in Honolulu and Hilo only. The rest if we could get service would be $1-2.00 per minute. So guess we will see!!

Thank each service is different - might want to call and get it straight from carrier.

donscomp
September 8th, 2007, 11:57 AM
We are traveling on December 3 - Diamond and I went to the Verizon store and was told that we could use our phones in Honolulu and Hilo only. The rest if we could get service would be $1-2.00 per minute. So guess we will see!!

Thank each service is different - might want to call and get it straight from carrier.

If you look at Verizons maps. They have coverage on all the islands. I REALLY think you should be able to use them more than that. One problem may be if you are tendered. Or anchored offshore. In our case will be Kona and Maui I think.

And if you are on National you should not run into any roaming. At least it shows that there are no roaming spots there. I THINK with the national either you get it or you dont. I dont think we pay for any roaming on our plan.
I guess I could have a change of tune in a month or so. LOL
I am also taking an antenna that I have for my cellphone and data card. May help a bit off shore.

But accross the Pacific. There is NO Verizon cell service except for on The Grand Princess. And that is all international stuff and you will pay at least 2.50 per Min.

melika091900
September 8th, 2007, 02:44 PM
I guess I should have said "No phone will work ON board OUTside of ports. Ie across the Pacific like Lynda is cruising, unless the ship is equiped. Wow, you said your ATT did? Thats great!. It wasnt a Princess ship was it? as they dont have that service but on one ship. And lyndabaker will be on the Diamond. And no cell towers at sea. :)
As far as Verizon on the Islands? It is local and cost us nothing. As long as you have the National plan. Or at least when DW went there. She was calling me here at home and all over the Islands and Nada.
What it does is as far as the signal increase? It re activates your roaming location. I think it is *226.

But for you to get a signal at sea? Thats GREAT. But it had to be offered by the ship I would think.

As long as my data card works onboard around the Islands? Thats all I care about.

yeah we were on celebrity infinity... i was surprised,, i didnt use it much, cause each time i did, i thought it was 12n, and it was like 6am in CA... our friends werent too happy, hee heeeee

take care

Melissa

GreatLakes
September 8th, 2007, 05:30 PM
I just received my Verizon bill today dated thru' September 2, and there were no roaming charges on the bill. Hence, all the calls I made from Hawaii to the mainland were part of the national coverage plan. Someone else suggested this on the board, and they are absolutely correct; when you first arrive in Hawaii, you do have to update your cell phone, and I believe it is *228 send. You may have to re-program your lock code number thereafter. After you return back home, do the same thing. As I recall, I had no service in Volcano National Park, but for the most part, had a good signal most other places. Verizon does not have a contract with the NCL Pride of Hawaii ship for a cell tower on board, but they may have a contract with the other NCL ships. I'm just not sure. They do have contracts on some of the other cruise lines, but I think you will have roaming charges. You are really out at sea overnight, and can always turn your phone on once you are docked, which is what we did. I made all calls off the ship. All you folks who are looking forward to your Hawaii trip will have a wonderful, wonderful time. I have read several posts from our group of Cruise Critic folks who sailed POH on 8/27, and we all had a grand time. So enjoy!

Lynda90
September 8th, 2007, 05:47 PM
If you look at Verizons maps. They have coverage on all the islands. I REALLY think you should be able to use them more than that. One problem may be if you are tendered. Or anchored offshore. In our case will be Kona and Maui I think.

And if you are on National you should not run into any roaming. At least it shows that there are no roaming spots there. I THINK with the national either you get it or you dont. I dont think we pay for any roaming on our plan.
I guess I could have a change of tune in a month or so. LOL
I am also taking an antenna that I have for my cellphone and data card. May help a bit off shore.

But accross the Pacific. There is NO Verizon cell service except for on The Grand Princess. And that is all international stuff and you will pay at least 2.50 per Min.
Do you have a link to the Verizon coverage map for Hawaii? I can't seem to find it on their website. Also, did you have to re-program your phone as others have mentioned? When I called Verizon they said nothing about this. They just said that with my plan I could use it wherever I got a signal with no additional charges.

GreatLakes
September 9th, 2007, 05:01 PM
I also had difficulty finding the coverage map on the Verizon website so just went into their store for a brochure. As far as updating your phone, if you stop in the store and ask, I am certain they will tell you that you should probably update your phone every 3-4 months anyway (*228). We do it routinely here in the Chicago burbs, but every time we travel out of state - east coast or Florida, we update our phones, and then do it again on the return trip.

rbslos18
September 9th, 2007, 06:10 PM
*228 then when given options choose 2. This updates the tower list so your phone has the latest software. If your phone doesn't know it is near a tower, you will roam!

Verizon updates the software about every 4-6 weeks. It is well worth doing Verizonites.

rbslos18
September 9th, 2007, 06:12 PM
*228 then when given options choose 2. This updates the tower list so your phone has the latest software. If your phone doesn't know it is near a tower, you will roam!

Verizon updates the software about every 4-6 weeks. It is well worth doing Verizonites.

suzyluvs2cruise
September 9th, 2007, 06:38 PM
Thanks - I just updated my phone. :)

Lynda90
September 9th, 2007, 07:43 PM
Thanks - I just updated my phone. :)
Me, too!

GreatLakes
September 10th, 2007, 11:16 PM
Thanks Rbslos18. I knew there was a logical reason for updating my Verizon service, and not just because they told me to do so.

donscomp
September 11th, 2007, 08:48 AM
Do you have a link to the Verizon coverage map for Hawaii? I can't seem to find it on their website. Also, did you have to re-program your phone as others have mentioned? When I called Verizon they said nothing about this. They just said that with my plan I could use it wherever I got a signal with no additional charges.

Try https://www.verizonwireless.com/b2c/CoverageLocatorController?requesttype=newsearch this. Put in HI ONLY. Then you can zoom in and around. If that doesnt work? Log into your account and click on coverage locator. Make sure you do the *228 like mentioned above.

donscomp
September 11th, 2007, 08:51 AM
Double post sorry

silleycats
September 11th, 2007, 10:27 AM
HI. We will be traveling on the Diamond as well in October and here's what a verizon rep told me: There will be coverage at the ports of Hawaii as we have National roaming. The The Diamond is equipped for the cell phone coverage while at sea and the charge is $2.49/min (allot cheaper cheaper that the ship phone which is $8-9/min. When you are in Ensendada it will be .64/min. or, If you sign up temporary for the month for "international roam" for $3.99 (Just for the month you travel, then cancel it when you get home) your calls in Ensenada will be .19/min. We have kids we're leaving home and need to be in contact. Hope this helps. Thanks, guys as well for the idea of *228 to update my phone. I've never heard that before;)

Lynda90
September 11th, 2007, 02:09 PM
I don't think this question has been answered and if it has, I apologize for repeating it. On the Diamond, when the ship stops in port or for tendering, can you use your phone on the ship with no charges?

Cruz'n Couple
September 11th, 2007, 02:34 PM
In answer to your last question about Verizon in all the ports, it will be a working phone in all Hawaiian ports (Oahu, Maui, Hawaii and Kuaui). It worked for us in all places whether on the island or on the ship while in port and this was two years ago! The only place I had trouble was in Ensanada, and since we were going to be in San Diego the next day I didn't worry about it.

rbslos18
October 16th, 2007, 07:27 PM
I don't think this question has been answered and if it has, I apologize for repeating it. On the Diamond, when the ship stops in port or for tendering, can you use your phone on the ship with no charges?

The charge on ship in port is $2.49 because you are using Princess' cell tower. Once off the ship and inland, calls are free.

as19111
October 16th, 2007, 08:29 PM
This is an excerpt from an email I received from Verizon about service in Hawaii. As everyone has mentioned, some details may vary based on your plan, but the info may be helpful to you.



[Good Afternoon. Thank you for contacting Verizon Wireless through our website. I apologize for the delay in responding to your inquiry regarding your ability to utilize your handset while visiting Hawaii.

We thank you for your valued support and continued interest in Verizon Wireless Products and Services.

Your phone will work while you are visiting Hawaii, and your In Network Calling will be available. However; If you plan to use your phone while on the Cruise Ship please note your calls will be billed at $2.49 a minute.

Please update your phone prior to leaving for your trip to Hawaii.

To update your phone, please follow the simple instructions below while on the Verizon Wireless network and receiving a digital signal:

1. Power on your Verizon Wireless phone.
2. Dial *228 followed by the "Send" key.
3. When prompted, press option "2" to update your roaming capabilities.

Within two minutes, a voice recording will advise you that programming is complete. Remain on the line, as the call will disconnect automatically. I recommend you perform this update monthly or before leaving for a trip, as this will give you the ability to pick up newly acquired service areas while roaming.

If you experience any difficulty with the free software upgrade, please call us at 800-922-0204 from a landline phone, and have your wireless phone charged and available when calling.]

Huebie
October 16th, 2007, 09:51 PM
How would I know if my phone is picking up a tower on the island or the one on the ship? Is there a way to tell?

The last time we were on a land trip to Maui my Verizon worked everywhere, even on the back side of the road to Hana and other areas the Verizon map indicated no service. Our friends had a new AT&T phone, and they kept borrowing ours to call their son back home because they couldn't get service in many areas of Maui.

Meema1098
October 16th, 2007, 10:07 PM
We were on the POH in September and I have Verizon coverage. I received my phone bill and there was absolutely no roaming charges for anywhere that I used it. And I used it often. The only place I could not get service was at the Seven Pools on the Road to Hana. In fact, my daughter called me from Germany when I was at the Crater in Volcano National Park, and our reception was great. We were amazed - it was midnight for her and noon in HI and we were talking half way around the world just as clear as if she was across the street!!!

SC LTC
October 17th, 2007, 08:29 PM
Thanks for all the good advice,...went to Verizon store today, to see if i could use my cell they asked what plan i had i told them, they said yes then i saked them about updating my cell they told me to do it when i arrive in Hawaii. by *228 send. i sure have learned alot on cruise critic :D

Leosmom
October 17th, 2007, 09:00 PM
Thanks for all the good advice,...went to Verizon store today, to see if i could use my cell they asked what plan i had i told them, they said yes then i saked them about updating my cell they told me to do it when i arrive in Hawaii. by *228 send. i sure have learned alot on cruise critic :D



Froggie, what plan do you have???
is it America's choice?

SC LTC
October 17th, 2007, 10:08 PM
Froggie, what plan do you have???
is it America's choice? America's Choice II Fam SH Pri 700 Any Uni N&W/ In in call