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View Full Version : Oosterdam 1/5-12 Follow-up Note


duck tune
January 14th, 2008, 11:58 PM
I apologize for dropping the "Live" report from the Oosterdam thread but the darned internet connection on board got slower than normal and I could not keep up with the report without spending extra money!

The weather on the cruise was beautiful, only cooling off and getting windy on the last sea day. It was a treat to enjoy warm weather and wear shorts. The room temperatures were unpredictable on the Oosterdam - The Queens Lounge and the Vista Lounge were at times "cold enough to hang meat" in while in the aft section of the lower dining room could be quite warm.

DH and I went to one Bingo game in the above mentioned ice box Vista Lounge. The O is testing a new format where no cash will be exchanged either for purchase or for payment. If you buy a triple card (3 bingo cards) you play the same cards for four games - folding the paper numbers back then repositioning them after a game. The winners have the jackpot credited to the cabin key card and can have it redeemed at the front desk or the casino cashier. DH and I are not huge bingo players but didn't like this version.

The As You Wish Dining, called "Open Seating" by the crew of the Oosterdam in all respects, worked OK for DH and I. We asked for a table for two for each evening and on the second night we got a nice table aft by the big windows with only a table for four between us and the view of the aft wave. The dining steward, assistant steward and wine steward were excellent and told us to ask for the table by number when we called and made the reservation for the next day. Well, DH did that and as long as we agreed to eat at 5:15 p.m. we would be "considered" for that table but no guarantee. That was the response to DH every morning at 8 a.m. when he called. We did get the table but could not have a different dining time. What it looked like to us was that they would fill the aft section of the dining room with the early times then fill the tables closer to the entrance as the time progressed and then begin again at the aft. Most of the people around us were the same ones every night. On the final night I asked the wine steward if he liked the new dining plan and his response was "this is how it is going to be from now on so we have to get used to it". He did say that the dining room staff would rotate each week, those who had the "open seating" on our cruise would be moved to the fixed seating the next cruise (this week). We were thrilled with the attention we received from our dining room staff and tipped them extra on the last day.

DH and I did make the best of the cruise but it does rank as probably our least favorite. DH had to go to the front desk to ask for our bath robes the third day out and the staff was surprised that we hadn't received them. For the first time on a HAL cruise our cabin steward never introduced himself to us and the cleaning times were inconsistent. Sometimes we got the daily program the night before and sometimes it was handed out in the morning. The service was adequate, but something was missing besides the inconsistency. The "sofa" in our cabin was the most uncomfortable one we've ever had and made even more so by the lack of the usual sofa pillows.

We were on Code Red the entire cruise. Hunky Dory and John Wayne were very cheerful (I did give them greetings from John and Maria and they were so excited!). A couple of the other Lido staff tried to learn people's names and were very cheerful while others were obviously tired from the extra work required by them to get the coffee, drinks, everything! People were cleaning the ship constantly but not all passengers used the Purell dispensers regularly. I did not hear of any incidents of illness on this cruise.

On the day after we left Puerto Vallarta the captain made an announcement around 12 noon that we would have to divert to Cabo San Lucas to transport a passenger with a heart condition that needed to be hospitalized. We arrived a little before 1 p.m. and it took about 45 minutes for the entire process. A small boat with paramedics came out to meet the "O" and we could see two older women, one older man and the ill man on a stretcher off-loaded from the main deck starboard aft. I sure hope he is doing OK and felt terrible for the group of four that left. This is one time that travel insurance would be good to have!

We were a little late getting into San Diego due to heavy fog. I woke up about 4:30 a.m. to the sound of fog horns and realized it was the "O". The captain had announced on Friday afternoon that he expected us to dock by 5:15 a.m. but it was 6:05 a.m. before we docked. The first passengers did not start to leave the ship until 8:30 a.m. (two non-residents were repeatedly paged to the customs room and finally showed up). DH and I got off the ship about 9 a.m. and took a taxi to the Hilton Harbor Island to spend one last night before going home. We were fortunate to get a balcony room view of the bay so watched the "O" depart San Diego in a light fog. The fog really came in at 8:30 p.m. Saturday night and flights were cancelled at the airport so one thing to consider about flying into and out of San Diego -- sometimes there is fog. Fortunately for us the fog cleared early Sunday morning and we were able to leave San Diego at 10 a.m.

We did miss the little extra touches that we enjoy about HAL - the flowers and fresh fruit that is usually in the cabin, the pillows on the sofa, the information guide to tell you what is on the TV channels. Code Red does remove some of these things we love to have. We had a VE balcony and don't think we will go that route again on the Vista Class - it is a little too crowded when you get used to the S and R class balcony space!

We had cruised on the O before and we did have a great time - just felt like something was missing. Next time we want to save up to splurge on an aft suite and see what that's like! We were thrilled to meet some of our fellow CC'rs and ran into a few during the cruise.

Again, sorry for dropping the other thread mid cruise. I wish happy, healthy cruising to all.

hybrn8
January 15th, 2008, 12:40 AM
and what was missing what the heart and soul of the HAL 'experience' - the crew's enthusiam. It was not a good cruise because of the Code Red and we would have never boarded if we had known what a downer it would be. The anytime/anywhere dining was partially successful - just show up and you will be fine. Make a reservation and you will be less fine. But the food wasn't good so what difference did when or where you ate matter? And, since we didn't have room service menus we couldn't go that route. The entire ship was freezing cold - and I never get cold. The week was grim and we wished we had taken our money and run to a nearby resort (like the Del). My review will post soon, I hope.

Copper10-8
January 15th, 2008, 01:17 AM
Duck Tune, thanks for taking the time and effort to write a review! Take care and be safe!

Sundagger
January 15th, 2008, 01:52 AM
My cruise experience on Jan. 5-12 was quite similar to Ducktune's - moreso than to Hybrn8's.

I was in boarding group 24, so didn't get to my cabin until about 5:15pm. And I DID go to the deck 5 wave - 900 feet from my cabin. But it was very dark and rainy and I only did it to say that I was there when I could be.

I met my cabin steward (Soli) the first afternoon - became well established together right away and things went very smoothly for the whole week. He did say that they had been working very, very hard, particularly on Saturday, when they had to scrub down the whole ship according to the CDC protocol. Every day he brought something back from being cleansed - one day it would be the Compass book, one day the info book (with the room service menu), one day the bible (which was "empty" when it got back to me, but now has a wine card with 3 punches remaining - in Revelations 16), one day my bathrobe, but never did get a fruit bowl.

I had a traumatic experience being forced into AYW dining, but through the intercession of the Guest Relations Manager (Maybelle Lim), was transferred to traditional, where I had fine stewards (Heri and Dani). My one experience with AYW dining wasn't the traditional HAL service. The stewards were very, very rushed and I only briefly met them. The Asst. DRM for that section said that things weren't going smoothly, but it was just the 2nd night for it, so hopefully things will go better with experience. I can't thank Ms. Lim enough for the time she spent with me in a couple of meetings and I'll make sure that Seattle knows they have a great rep there.

After the first night of rolling, the seas really became quite pleasant after that and the weather was pretty nice.

I had the largest of the stern VA cabins - huge deck (150 sf) with two loungers, an armchair/ottoman, and two other chairs and a table which was wonderful. However, I have a preference for the S & R class ships, so I probably won't be indulging in that again (maybe).

It wasn't my favorite cruise, but wasn't bad by any means.

(John - I said Hi to Marijn from you and Maria - she was happy you remembered her. She certainly is ... um ... effusive. Very nice person).

hammybee
January 15th, 2008, 12:50 PM
I had a traumatic experience being forced into AYW dining, but through the intercession of the Guest Relations Manager (Maybelle Lim), was transferred to traditional, where I had fine stewards (Heri and Dani). My one experience with AYW dining wasn't the traditional HAL service. The stewards were very, very rushed and I only briefly met them. The Asst. DRM for that section said that things weren't going smoothly, but it was just the 2nd night for it, so hopefully things will go better with experience.


Wow. I think this is the first time I have read of open seating being a traumatic experience for someone. I tend to think of trauma in more traditional terms where it is usually associated with life and death matters.

Sundagger
January 16th, 2008, 01:30 AM
Wow. I think this is the first time I have read of open seating being a traumatic experience for someone. I tend to think of trauma in more traditional terms where it is usually associated with life and death matters.

Excuse me - I should have put a ;) or :rolleyes: there to designate hyperbole.:o

Although as my posts in the AYW Dining fact thread indicated, it was definitely aggravating.:mad:

dam1050
January 16th, 2008, 01:56 AM
The week was grim and we wished we had taken our money and run to a nearby resort (like the Del). My review will post soon, I hope.

Thank you all for posting your experiences during your recent Oosterdam cruise.

Hybrn8 - your review has posted now, and is located at:
http://www.cruisecritic.com/memberreviews/memberreview.cfm?EntryID=36765
for others to view as well.

I really can't imagine how awful this must have been for all of you -- with both a Code Red situation overtaxing staff and vacationers alike, as well as the obvious chaos with going to the new dining situation at the same time. I'm sure many nerves and tempers flaired that particular week. :eek:

I hope your next vacations make up for this, whatever you decide to do.

Krazy Kruizers
January 16th, 2008, 06:58 AM
Thanks for coming back and finishing your trip report.

duck tune
January 17th, 2008, 12:33 AM
Back in the real world trying to catch up with a ton of work! Even though things weren't as smooth as they have been on other cruises DH and I still enjoyed the time to relax and regroup. We did what we wanted to do and fortunately with a few HAL cruises under our belts we knew what to expect.

Even though we were on Code Red the entire cruise, it certainly was nice in the Lido buffet not having to wonder if a fellow passenger was going to handle the food personally (such as looking for the perfect roll!)

We are looking forward to our next HAl cruise the end of May. New adventures await!

Sundagger
January 17th, 2008, 03:03 AM
Even though things weren't as smooth as they have been on other cruises DH and I still enjoyed the time to relax and regroup. We did what we wanted to do and fortunately with a few HAL cruises under our belts we knew what to expect.

Even though we were on Code Red the entire cruise, it certainly was nice in the Lido buffet not having to wonder if a fellow passenger was going to handle the food personally (such as looking for the perfect roll!)

We are looking forward to our next HAl cruise the end of May. New adventures await!

Hybrn8 apparently did not have a good cruise, but I agree with duck tune - it wasn't the best of cruises, but it was still enjoyable. Knowing what to expect from Code Red (thanks to CC members) helped a lot. I certainly received the usual HAL high standard of service by all the stewards (well, maybe except for the wine steward). The string quartet on board was excellent! I don't currently have another cruise booked, but my next will be with HAL IF I can get traditional dining.

hybrn8
January 17th, 2008, 06:30 PM
I know it's considered bucking tradition to dislike set seating at dinner, but the truth is this: one of the reasons we took this cruise was so we would not have to sit at the same table at the same time every night. We expect good service regardless of the venue and none was notable anywhere on the ship, the entire week.
We also do not like to actually eat in the Lido, preferring instead to get drinks and snacks and so forth throughout the day. We usually have cabins very near the Lido so we can pop up and get coffee/tea in the early AM prior to a main dining room breakfast when we're ready.
I will admit that I forgot to mention that the quartet was good and talented. Sadly, their concerts were underattended and often there were folks in the audience who yakked all through them. Irritating.
So, our trip wasn't ruined because of the dining situation. It was ruined because of the atmosphere and inflexibility we found at every turn. (A quick example: the trolley in the Lido which usually gets pushed about to offer passengers refills of their tea or coffee could not be used in the mornings. But, it could be used at lunch and dinner when it was being used to sell beer and wine and sodas. Go figure!)

LolaWiz
January 17th, 2008, 09:34 PM
I was on that same cruise with my husband. This was our second cruise on the O and 5 with HAL over the past two years.

I am a firm believer that you get out of life what you put in to it. If you start off the holiday on the wrong foot, it will be that way for the rest of the cruise.

I know others may make their own comments, and I am so glad they posted them, but i cannot even begin to THINK i was on the same cruise that HYBN8 or whatever was.

Sure, there were some things missing because of Code Red that we missed too like chocolates in the Explorers Lounge, but EVERY single staff and crew we met were TOP NOTCH HAL typical. Everyone from of course Hunkey Dorey, to the entire bar staff in the Crow's Nest, Ocean Bar, Seaview Bar, Piano Bar and the Olive Pit. Our dining room waiters were just precious and I saw each DR steward working their fingers off.

We did not get our robes til the third day as well, but was it a big deal to us... NO. We missed our flowers in our stateroom but did it ruin our cruise? NO.

I would say the biggest let down of the entire cruise was the numerous rude, selfish pax we encountered. I think the cherry on the cupcake of this was during the muster drill. As people were slcheping their way to their life boat station, the captains were writing down their cabin numbers. It took a bit longer than usual as some folks were still boarding but it was no big deal. All of a sudden, in the middle of the drill, this very rude and loud mad started walking away with his wife from their life boat station. Another assistant on deck asked them to go back to their station and he said NO, they took down my cabin number and continued to walk away. He asked again saying it was for their safty to which the man flipped out, started YELLING, making a huge comotion and continued to walk away until a senior officer finally told them to go back.

Throughout the cruise there were incidents like this i saw with my own eyes. Rude guests to other guests, staff and crew. You are on VACATION, stop B!tching already.

Finally, in regards to the food.... The Pinnacle was better this time food wise, than we can remember. The dining room dinners were very well done and the meat was always cooked to perfection, fish flaky and tender. I had the best dessert of the poached pear I have ever tasted anywhere.

All in all, it was a fine cruise we enjoyed... it started off with much against us, but we found great service from the time we entered the termial.
We waited happily from noon until four when we boarded, and understood why.

Any life expereince is what we each make of it. Plain and simple.

long_shot45
January 17th, 2008, 10:20 PM
Well Said.......

Copper10-8
January 17th, 2008, 10:24 PM
Great post Lola - Agree 100%

dam1050
January 17th, 2008, 10:45 PM
The Pinnacle was better this time food wise, than we can remember.

LolaWiz --
Did you encounter any problems getting the days/times you wanted for the Pinnacle Grill? Did you find it more crowded there now that the new dining arrangements are in place?

duck tune
January 17th, 2008, 10:54 PM
I agree Lola - well written post. So sad to see rudeness and anger! At the cruise ship terminal prior to boarding I was in line to make a reservation for the AYW dining while DH was over in another line making an appointment with a fitness trainer for the first day at sea. He finished before I got up to the front of the line so came to stand with me and a "gentleman" 4 or 5 couples behind us started yelling at my husband for cutting in line!

LolaWiz
January 18th, 2008, 05:10 PM
LolaWiz --
Did you encounter any problems getting the days/times you wanted for the Pinnacle Grill? Did you find it more crowded there now that the new dining arrangements are in place?


First off, Thank you to those that said something. I was worried I was going to get flamed for what I said, but it is truly how we try to live our lives. We are lucky enough to enjoy cruising and I know all things will not always go perfectly, but life is too short to nit-pick...


Anyways, Funny you should ask. Originally, we asked for the Pinnacle on Wednesday at 8pm but on Tuesday morning when we got our menu, nothing "popped" at us so we changed it. It was very simple and had no problem at all. I would not worry about getting the day you want. Just perhaps try to be flexible with the time!

dam1050
January 18th, 2008, 08:48 PM
Anyways, Funny you should ask. Originally, we asked for the Pinnacle on Wednesday at 8pm but on Tuesday morning when we got our menu, nothing "popped" at us so we changed it. It was very simple and had no problem at all. I would not worry about getting the day you want. Just perhaps try to be flexible with the time!

Thanks for that info ... we always like to go a couple of times to the Pinnacle, and I was a bit worried it might be overcrowded next month with people who weren't excited over having been assigned the new AYWD, rather than perhaps getting the times they'd originally hoped for / chosen. We're pretty flexible so that's great to hear.

I'll be sure to report back next month as well on how dining situation is going on the Oosterdam. :)

hybrn8
January 20th, 2008, 07:51 PM
is actually several adults who are affluent and cordial and well-travelled and expect what we pay for and when we don't get it, we want cogent explanations which are not contradictory. We are never, ever rude (we are from the South) and we found ourselves apologizing to the poor crew on this trip for the behavior of several guests whose behavior was boorish, at best. But, as we obviously didn't get our enrollment forms for your glee club, I guess we aren't going to be able to see eye to eye on this trip! Life is certainly what you make of it and we try to do that at every turn. I will say nothing more on the subject.