HAL comes through on the little things, even with all the weather-related incidents

[divinggirl]

I don't know if anyone remembers, but I posted that my mom had a bunch of stuff stolen out of her bag at FLL, including makeup and a HAL robe on 8/28 coming back from the Zuiderdam. She sent HAL an email informing them of the situation, as required by insurance, even though we knew unequivocally that HAL was not responsible.

Today I came home and there was a DHL package on my steps, from HAL, with my mom's name on it. I had bought the robe with my CC, so they had my billing address as hers...anyway, inside was the nicest letter from Gloria Payne, Manager, personal property claims, and a brand new HAL robe!! It states that an apology will not erase the frustration, etc, but they truly appreciate the time taken to inform them of the incident, etc.

This, to me, is true customer service, and speedy, at that. With all they must be dealing with after all the hurricanes and now the latest incident with the Rotterdam (??), it speaks volumes for their caring of their patrons. I repeat, the articles were removed at the airport, we know this for sure, but insurance requested we also notify HAL, so we did.

Now, where's that letter from FLL and/or Airtran...hmmm, guess I shouldn't hold my breath!! :)

[ekerr19]

Very nice! Thanks for sharing, it's great to hear the good things that still make HAL continue to shine. :)

[DFD1]

Hear, Hear !!! Thanks for sharing this with us. After all the bashing the HAL customer service staff and the corporate office gets from frustrated cruisers, it's nice to hear that they have shown their concern in such a good way.

[sail7seas]

That is good to hear. I'm happy they were responsive and tried to make it up to you the best they could.


And you are terrific to post this. So many of us come to the BB's and moan about everything we think HAL (and others) do wrong; It's good to read what they do well. We all know they do plenty well or we wouldn't be sailing with them and spending so much of our time here talking about sailing with them.....

But you took the time to inform us. Thank you.

[Slinkiecat]

What a nice thing they did, and what a nice way for you to thank them, DivingGirl! One unhappy customer can do a business a lot of harm, but sometimes it is countered by the word of the satisfied customers.

I'm looking forward to my first cruise with HAL in January.

Slinkie

[Orcrone]

HAL went above and beyond what was necessary. Bravo to them.:)

[Cruiseoften]

divinggirl - thank you for posting.

Great PR on HAL's part!

[CruisinNana]

That warms my heart. Thanks for letting us know. Dee

[LAFFNVEGAS]

divinggirl, Thanks so much for telling us about this. It is good to know that HAL does care. It is unfortuate that things do happen in all airports but good to know that the cruise line we all love does care about their passengers even after they have left the ship.

[Krazy Kruizers]

What a wonderful thing for HAL to do considering that it wasn't their fault for the robbery.

Doubt if you ever hear from FLL airport or Transair. One will just try to blame the other.