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View Full Version : Using a Scooter in a Non HC Room on RCCL Oasis


berbet
January 11th, 2009, 09:55 PM
I am having knee problems which is causing a mobility issue. I can't walk around the grocery store right now so walking around Oasis is going to be an issue. I would like to rent a scooter for the cruise. We have a regular stateroom. No HC available on our voyage. Will RCCL let me bring a scooter if I can't have a non HC room? I'm sure it can't be kept in the hallway due to fire code. Are they happy to stow it away when I'm not using it? I need a heavy duty one so it won't be able to be taken apart and brought into my room at night. Any suggestions? No, we don't want to reschedule to another date. Thanks.

kitty9
January 11th, 2009, 10:14 PM
You're going to have some problems with the whole storage issue. What are you going to do every time you go back to your cabin? I don't think you can ask someone to keep putting the scooter in storage each time. There also could be liability issues on the storage of the scooter that the cruise line may not want. If you come back to your cabin late at night, who will you give the scooter to if all the cabin attendants are already off duty? Then there's the issue of where to store it. The doorways for every storage place on your deck are just as narrow as your cabin door, and those heavy duty scooters are quite wide, so there may be absolutely no place to put it because of the size. Some have said that they've left their scooters in the elevator lobby (I don't recommend that at all because it's just too tempting for kids to break it), or at the end of hallways, which defeats the purpose of needing to walk the long hallways.

You need to call Guest Services for RCCI, explain everything to them including the size of the scooter and see what they say. But, you really cannot keep a scooter in the hallway, especially those heavy duty ones, as they would take up more than half the hallway and impede the crew and their cleaning carts plus any other passengers who are in wheelchairs or scooters. We had a huge problem with a woman on our last Celebrity cruise as she insisted on keeping her wheelchair in the hallway, and it couldn't be collapsed because it was broken. I had to go out of my way in my scooter because I couldn't get around her wheelchair. It was a real pain in the behind.

berbet
January 11th, 2009, 10:17 PM
Thanks. That's what I was afraid of.

leoandhugh
January 12th, 2009, 12:56 AM
If you were even remotely aware that there would be problems with using a scooter and not having an HC cabin booked, I can't understand why you booked this cruise in the first place and will not make any changes. Anyone using a scooter or heavy duty wheelchair is aware that they will neither fit into the doorway nor have sufficient turn-around space inside the non-accessible cabin for a scooter. Don't want to be critical, but from ones who travel with both a scooter and a fold-up wheelchair, it seems you put the cart before the horse when you did not book a handicapped cabin:)

uppitycats
January 12th, 2009, 07:26 AM
It sounds like this mobility issue came up after you had already booked the cruise? I'm sorry! As the others have said, though -- sounds like you really need to either reschedule, or maybe your knee will heal up before your cruise. I hope you did take out trip insurance!

katisdale
January 12th, 2009, 01:18 PM
I purchased a travelscoot prior to our cruise to Alaska. Although the scooter weighs only 35 pounds it will carry up to 330 lbs. According to the data that came with the unit, the distance it will cover between charges is less if your weight is at the higher end. Unfortunately it is not available for rent and it sounds like you won't need it for a long time. I bought it as I want to continue to travel and will not be improving in the future. My only other suggestion would be to rent a heavy duty collapsible manual wheelchair. It would not give you as much freedom but would allow you to use a regular cabin. Do you think you could manage with a rollator? Perhaps one of the 4 wheel ones that have a seat?

berbet
January 12th, 2009, 11:04 PM
Yes, my mobility issue arose AFTER we'd booked. The date of our cruise is important to me so that's why I don't want to change it. Katisdale -- thank you for the info on the travelscoot. It sounds very interesting. I'll have to think about it.

mactrio
January 16th, 2009, 01:43 AM
I am having knee problems which is causing a mobility issue. I can't walk around the grocery store right now so walking around Oasis is going to be an issue. I would like to rent a scooter for the cruise. We have a regular stateroom. No HC available on our voyage. Will RCCL let me bring a scooter if I can't have a non HC room? I'm sure it can't be kept in the hallway due to fire code. Are they happy to stow it away when I'm not using it? I need a heavy duty one so it won't be able to be taken apart and brought into my room at night. Any suggestions? No, we don't want to reschedule to another date. Thanks.

I am sailing on NCL so be sure to call RCCL; and I too am having to use a scooter this time (car accident, broken discs in back, can't walk long distances....) anyway we did not rent a HC cabin because I didn't need it, but I do need the chair. When I called NCL the lady told me that I should bring a long heavy duty electrical cord and that the room steward or another employee would gladly take it from my room each night and recharge it and return it in the morning. If I wanted to I could also park it out of the way by an elevator, cover it and charge it there. (I have this all in writing via email as well as verbal). I then called the company that NCL said I had to use to rent the scooter and the lady on the phone said basically the same thing. She said they have never had a problem where a cruise line employee would not take it and charge it every night.
I went ahead and reserved it for our cruise and I was told (by the lady on the phone) that all of the scooters & wheelchairs that they rent are cruiseline compliant and that they will fit thru the stateroom doors even if they are not handicap rooms. (I kind of think she is wrong; but we'll see)
she said the scooter will be waiting for me in the room when we board. NCL has offered to meet me with a wheelchair if necessary to get me checked in and to our room.
I plan on tipping a good bit to whoever takes and returns my scooter each day. He/she will have to stop whatever they normally do to help me.

My advice to you is too call RCCL and ask them all of the questions and hopefully you will get peace of mind.

mactrio
January 16th, 2009, 01:47 AM
Another thing they (NCL) did tell me was that I "might" not be able to bring the scooter on the tender. She said it is up to the men/women who are there. Sometimes they will take the scooter and place it on the tender; other times they will not. You will need to ask about that as well.

uppitycats
January 16th, 2009, 12:43 PM
I am sailing on NCL so be sure to call RCCL; and I too am having to use a scooter this time (car accident, broken discs in back, can't walk long distances....) anyway we did not rent a HC cabin because I didn't need it, but I do need the chair. When I called NCL the lady told me that I should bring a long heavy duty electrical cord and that the room steward or another employee would gladly take it from my room each night and recharge it and return it in the morning. If I wanted to I could also park it out of the way by an elevator, cover it and charge it there. (I have this all in writing via email as well as verbal). I then called the company that NCL said I had to use to rent the scooter and the lady on the phone said basically the same thing. She said they have never had a problem where a cruise line employee would not take it and charge it every night.
I went ahead and reserved it for our cruise and I was told (by the lady on the phone) that all of the scooters & wheelchairs that they rent are cruiseline compliant and that they will fit thru the stateroom doors even if they are not handicap rooms. (I kind of think she is wrong; but we'll see)
she said the scooter will be waiting for me in the room when we board. NCL has offered to meet me with a wheelchair if necessary to get me checked in and to our room.
I plan on tipping a good bit to whoever takes and returns my scooter each day. He/she will have to stop whatever they normally do to help me.

My advice to you is too call RCCL and ask them all of the questions and hopefully you will get peace of mind.

I think that the statement that the "scooters and wheelchairs...will fit through the stateroom doors even if they are not handicap rooms" is a stretch. I don't think that they will..and depending on where your room is, you may not even be able to turn around in the hall, much less turn around to enter your stateroom. I suspect that the cruise staff will be able to get your scooter to your door, then you'll have to step outside your cabin and proceed down the hall to the next opening, and continue from there.

Have a good time on your cruise! I hope you heal uneventfully!

mactrio
January 16th, 2009, 08:16 PM
Thanks, I hope I heal quickly as well. I don't think they will fit thru the door either; as long as I can get into the elevator I will be fine. Our room is very close we're on the ncl spirit room 10160 and according to the deck pan it's almost at the end of the hall next to the kids crew area. Hopefully we can charge it there.

berbet
January 16th, 2009, 09:40 PM
Thanks, Mactrio. I think NCL's statement about the scooters fitting in a non hc room is stretching it. I did have my TA call RCCL and ask for the dimensions of the Oasis' non hc stateroom doors. They said 28 ". My guess is that this is the door frame and doesn't take the door being on the frame into consideration (this would cut the size down). Which scooter company does NCL insist you use?

mactrio
January 16th, 2009, 10:54 PM
I 'hope' I'm not breaking a rule here if I post it. NCL said I can only rent from Cruise Ship Assist Care Vacations.
http://www.cruiseshipassist.com/html/mobility.html

from the NCL website


As of 9/1/07, NCL has signed an exclusivity contract with Care Vacations to be the sole supplier for oxygen and mobility services. They will be the only company allowed to deliver and supply all mobility aid equipment including standard (non-motorized) wheelchairs and electric equipment (scooters), oxygen equipment for use during the cruise or tour to those guests who pre-arrange the service with Care Vacations. Please note, liquid oxygen is not permitted on any NCL or NCLA vessel nor will be supplied by the vendor under any circumstance. Please have our guests contact Care Vacations at 1-877-478-7827 to make arrangements.
The only exception to the above is guests who require dialysis equipment and supplies. These guests can contact Baxter Health Care at 1-800-422-9837 to make arrangements.


and it was the lady from Care Vacations who said the scooters were compliant with the NCL ships. She said they would fit in the door. I really doubt it though.

Thanks, Mactrio. I think NCL's statement about the scooters fitting in a non hc room is stretching it. I did have my TA call RCCL and ask for the dimensions of the Oasis' non hc stateroom doors. They said 28 ". My guess is that this is the door frame and doesn't take the door being on the frame into consideration (this would cut the size down). Which scooter company does NCL insist you use?

berbet
January 16th, 2009, 11:09 PM
Thanks. My TA had recommended them, too. It would be great if they fit through a standard door.

kitty9
January 17th, 2009, 12:07 AM
I rent scooters from them all the time. They're very good and reliable. Believe me, their standard scooter will not fit through a regular cabin door. Mine barely fit through a large suite door. You might want to see if they rent those small, three wheeled scooters. Those might fit through the doorway.

mactrio
January 17th, 2009, 03:00 AM
Thanks, I weigh too much for those little 3 wheeled ones, they have a
150 lb weight limit. I'll hope for the best with the 4 wheeled one and pray it fits thru the elevator doors without too many problems.

mactrio
January 17th, 2009, 03:02 AM
I rent scooters from them all the time. They're very good and reliable. Believe me, their standard scooter will not fit through a regular cabin door. Mine barely fit through a large suite door. You might want to see if they rent those small, three wheeled scooters. Those might fit through the doorway.

Did you have any problems in ports with the scooter? We're going to Costa Maya, Santo Tomas, Cozumel and then tendering in Belize. NCL told me that i might or might not be able to tender w/ the scooter, she said it would be up to the workers on the tender.

uppitycats
January 17th, 2009, 08:20 AM
Thanks, I weigh too much for those little 3 wheeled ones, they have a
150 lb weight limit. I'll hope for the best with the 4 wheeled one and pray it fits thru the elevator doors without too many problems.

You won't have any problem getting into elevators. They are way wider than "normal" doors. It'll be tricky for you to get out of the elevator, though, if you're not used to scooters. You might want to practice backing up in an open area, first, before your first elevator "adventure"! :)

FastFreddie
January 17th, 2009, 10:58 AM
Berbet,

Call the cruise lines and get the size of the door opening. Then call your favorite scooter vendor/rental agency and see if they have a scooter that will fit in. Things may be tight, but at least you won't be in pain. And NO they don't allow scooters in the tenders. A folding wheelchair maybe.

HTH

Arlened236
January 17th, 2009, 12:41 PM
I have rented a 3 wheel scooter from Care Vacations (Cruiseship Assist) on the last 8 cruises I have been on...Princess, NCL, RCCL...none of them have allowed a scooter on the tender...they are very concerned about their crew getting hurt if there are wavy conditions. Also I strongly advise not leaving your scooter in a hallway near the elevator...we often saw children playing on them (that was on RCCL) Princess does not allow this at all. One passenger that did this had parts broken on her scooter and she was responsible for the repairs..plus it did not work the rest of the cruise.
Even if you could get the scooter thru the door of your non-accessible cabin, there will be very little room for you to store it in and probably no electric outlet close by. Even with my 3 wheel scooter I could not visit any cabin that was not accessible...doors were not wide enough....this was for a Cruise Critic get together.
The elevators will be fine, but as another person said practice backing into them...much easier than backing out into traffic. I also suggest you go early any where you are going on the ship...people are not always polite and let the scooter people on first, also..even if you are not going in the direction the elevator is...get on if it is empty...what goes up must come down!.
You may also have problems getting into what the ship calls an accessible bathroom...the angles are strange sometimes and you cannot turn the scooter around to get out, and if there is no button to push to open the door you will need someone to open the door for you. Plus getting to the sinks to wash your hands is not easy either...I take my cane and walk into bathrooms when possible.

Most tenders will take a folding w/c if the passenger can walk onto the tender with assistance (as I do) I am an above the knee amputee with a very good prosthesis).
Most non US ports are not made for scooters or wheelchairs and many of the sidewalks are so narrow without any cutouts at the end of the block that we have had to stay in the street. This is getting better, but not everyone understands what accessible means.

I hope you heal fast and enjoy your cruise.

kitty9
January 17th, 2009, 06:53 PM
NCL will NOT take a scooter on the tenders. They used to but that's no longer the case as the liability is too high.

Your main problem with a scooter in all those places will be finding anyone to transport it for you. These are not areas where they have much in the way for the disabled and seeing that most of the local vehicles are old, finding a van that can handle a large scooter will be difficult. You will probably have to do research and hire a private accessible van for you and the scooter. In Cozumel, I just motor off the ship and stick to the dock area, where there are shops and restaurants. We just like sitting at Senor Frogs, imbibing in margaritas and eating chips and salsa.

runnerandme
January 17th, 2009, 08:48 PM
In Cozumel( Dec 08) we took a wheelchair taxi to the national park. It was 30 dollars one way. No tie downs. A scooter WILL NOT fit. In Belize there are many different tenders used. They did not use the ships' tenders. You would have to be able to walk onto the tender, down steps, and take a manual standard wheelchair. I would suggest you also rent a wheelchair so you can use that where a scooter can't go. These tenders are operated by locals in Belize, not NCL staff. They do not have to help anyone on or off if they chose not to do so. I was told on board that it would be entirely up to the tender crew to decide if they would take my daughter in her wheelchair. They said no scooters would be permitted. I guess you could offer a large tip and see, but you would not be sure of getting the same tender going back to the ship. I know a manual chair is more difficult, but may be your only option ( that is if you can walk onto the tender. )

mactrio
January 17th, 2009, 10:25 PM
I can walk, I can climb stairs, steps as long as I have a railing or a hand/arm to hold onto. Some days I feel great and have little to no back pain and no numbness in my legs. Other days I can barely move and I'm bent at the waist and can't straighten up.
I was going to rent a wheelchair and was told that it would be very difficult to push in the ports and that a scooter would be better. :confused: Anyway, in Belize we are going from the ship to the tender to the boat for our excursion. We're doing the Olde Belize River and Altun Ha Ruins. I'll be fine for the river trip and if the ruins are too far from the bus; I'll either stay on the bus or walk just in the bus area and I can skip the ruins.

Thanks for all of the tips and suggestions. I appreciate all of them.

berbet
January 18th, 2009, 06:55 PM
Does anyone travel with their scooter? We looked into buying a scooter, taking it on the plane and then having it. We looked at ones that break down -- the seat comes off, the battery section comes off, then the tiller folds down to the base and you can turn it on it's side and carry it into the room. Store clerk told us most people ride them to the gangway on the plane and then the crew takes it and returns it when you get to your destination. He did say that the damage rate is high. Also, if you have your own, how hard is it to get transportation from airport to hotel and hotel to the pier? Are there vans with lifts? I know Disney is very scooter friendly. But what about Miami/Ft. Lauderdale with cruises?

katisdale
January 18th, 2009, 08:24 PM
Because I was worried about damage I purchased a travelscoot which collapses into a duffel like bag and only weighs 35 pounds. The duffel was damaged on our first plane trip so we then went to the local sports store and bought a golf hard case. It fits easily into this and I think will be much harder to damage and there will be no lost parts.

berbet
January 18th, 2009, 08:32 PM
I'm afraid it won't be durable enough for me. I went to their website and read about them as I was intrigued after I'd read your post. I love the theory of it but afraid it won't work for me. Is it really that durable for the larger person? And there is no reverse. I'm also concerned if we were to take it to Disney that it doesn't have enough umph to make it up longer hills like at Animal Kingdom or at the huge incline from the coffee shop to the lobby at the Wilderness Lodge. If I'm going to spend that much $ I want to make sure it will be good in all situatons.

Arlened236
January 18th, 2009, 08:55 PM
We have had good luck taking my folding wheelchair, I take the foot rests off with me on the plane and they bring it back at the end of the flight. On the last 10 + flights it has worked well...make sure you have your name on the chair. At disney I used my chair to get to the places that they rent the scooters in each park, and left my chair there until I came back at the end of the day...we found it is a very long walk to the stroller/scooter area in each park. We stayed in the park in a wheelchair accessible room, and used their accessible bus transportation to each park. This worked real well for me.
While we were in Animal Kingdom their scooter stopped, they brought me a new one. I think it cost about $30 day, make sure you go early to get one, even thought they have many they go quickly.
I would never think to take my scooter on the plane, I have heard about too many horor stories.
Enjoy your trip

Arlened236
January 18th, 2009, 09:02 PM
Berbet...I realized I did not answer all your questions...getting reasonable accessible travel is something I have not had good luck with. We are taking a cruise from FLL in 1 month, I will take my own wheelchair and rent a scooter for the ship from Carevacations.com (also called cruiseship assist) they may rent equipement in Fla, but I have never used them for that because unless you have a way to trandport the scooter and that could be a problem.
Unless you are a very small person (150# or less) the small scooters are not comfortable. I am tall with long legs and I cannot sit on them, plus my prosthesis will not bend that way.
I have seen them on the ships, and they are good for getting around the ship, but not much else in my opinion.
If I can help you with anything else just ask.

berbet
January 18th, 2009, 09:14 PM
Thanks, Arlene. That was helpful. I wish I were 150 lbs again!:eek:

mactrio
January 19th, 2009, 02:35 AM
Thanks, Arlene. That was helpful. I wish I were 150 lbs again!:eek:

Don't we all. :D

JNCRUISEBUMS
January 19th, 2009, 05:43 PM
I have a pride gogo elite and I have taken 2 huge trips with it. 2 weeks to Hawaii on the Summit, and 21 days on the Constellation. I drive my scooter to the plane door, they take it and return it upon landing. NO DAMAGE!!!! This is Soutwest airlines and they are VERY good! I drive my scooter on and off the ship at the ports. I have even had it on the tenders! Go drive one at the store and then you can make a judgement.
Nancie

berbet
January 19th, 2009, 08:50 PM
Thanks, Nanci. That's good to know that SWA is so careful. We always fly them. I called Cruise Ship Assist today and they said that all their scooters except the super heavy duty one will fit through a standard cabin door. The scooters are only 23" wide. They rent so many to the ships that they must know. If they are sure, I'd rather just rent one there and avoid the hassle of traveling with it.

mactrio
January 19th, 2009, 11:41 PM
Thanks, Nanci. That's good to know that SWA is so careful. We always fly them. I called Cruise Ship Assist today and they said that all their scooters except the super heavy duty one will fit through a standard cabin door. The scooters are only 23" wide. They rent so many to the ships that they must know. If they are sure, I'd rather just rent one there and avoid the hassle of traveling with it.

That is what they told me too. I guess we'll see if it fits, I really don't think it will; but I will let you all know.

BERBET:

Last year when we were at Disney World my mom had injured her foot (torn achilles tendon) and needed a scooter, she rented from an off site company, (scootarama http://www.scootarama.com/ and care medical http://www.caremedicalequipment.com/scooters.htm are 2 she contacted) they delivered it to our resort, she was able to drive it onto the disney buses, monorail and the ferry's. She couldn't have walked from the bus depot to the area where the parks rent the scooters and you can't take them out of the parks. At the end of our trip, she drove it to the bell stand, they stored it and Scootarama came and picked it up.
No problems what so ever!!!

skipp_r1
February 4th, 2009, 01:00 PM
I am having knee problems which is causing a mobility issue. I can't walk around the grocery store right now so walking around Oasis is going to be an issue. I would like to rent a scooter for the cruise. We have a regular stateroom. No HC available on our voyage. Will RCCL let me bring a scooter if I can't have a non HC room? I'm sure it can't be kept in the hallway due to fire code. Are they happy to stow it away when I'm not using it? I need a heavy duty one so it won't be able to be taken apart and brought into my room at night. Any suggestions? No, we don't want to reschedule to another date. Thanks.
I have sailed RCCL in a nonHC caabin before witn a scooter. I always get a cbin near the elevators and park the scooter there. You can charge it there but you need a 220 adapter. Another time we parked it outside the cbin to charge it with an extension cord. RCCL says you have to take it in your room but they never said anything about leaving the scooter overnight outside the cabin. I have been in non-HC cabins where the scooter could be taken into the cabin as long as I was off the scotter and backed it in. we did have to lift the front to straighten the scooter out but it was light enough. Note I have serious back problem and weigh over300lbs. I rent a 3 wheel pride and it had a really small turning radius, especially backing up. Good luck.

DesrtDrmr
February 4th, 2009, 02:25 PM
Hello, I have a GoGo EliteTravellerPlus and it is a small travel scooter that has a bottom footrest that is 4 inches longer (40in) than the regular GoGo. I needed that length because my knees don't bend well. It is rated for up to 300 lbs. They also have a GoGo Elite Traveller Plus HD rated for up to 325 lbs. My scooter is 21" wide, and I just had it in a non HC cabin on Princess. They told me that the door width was 24", but that included the door itself, which was about 1 3/4". My scooter just cleared the doorway. We did have a minisuite and there was room to park it and my folding wheelchair. The chair against the non opening side of the window and the scooter against the wall in the seating area. I don't know where you'd park it in a regular cabin, BUT, those Pride GoGo's come apart very easily and could be stashed in several spots.
If something like that would work for you, you might try renting one at home and bringing it with you. By the way, I have taken mine on many airplanes and it works very well. I ride to the door of the plane, they take it down below and bring me my key.......or they free wheel it and leave me my key. They bring it back up to the airplane door when we arrive at our destination and I ride it on to where ever we are going next. I put stickers all over it with my name and address, and I scan and copy the directions for assembly/disassembly and wire them onto the basket with a twist tie. I also tape an "instruction" sheet onto the back saying things like, "Please don't lift by the seat, it is not attached" and "Scooter weighs 98 lbs", "Scooter has sealed batteries", etc. I have not had any damage with this scooter and there are no wires to assemble/disassemble as there were on my old scooter. This scooter uses 17ah batteries and I can go for several days without recharging if I want to. Oh, and when we travel, the scooter is light enough to disassemble and put into a large car trunk or mini van. Dh can just pick it up and put it in assembled, I can't do that......
Anyway, whatever you decide, I hope you have a wonderful cruise.....

berbet
February 4th, 2009, 09:55 PM
Thanks skipp_r1 and dsrtdrmr!