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NCLfriend
March 20th, 2009, 06:31 PM
Carry whatever is possible when leaving Port of Miami. We just returned from the Jewel 5 day and received our luggage on the 4th day. We were not alone, 3 trams of luggage were left at the Port, some of which made it onto the Pearl and some were not found as of yet. We had 2 bags, clearly marked with Platinum Level Tags, as well as our Courtyard Villa cabin assignment (and yes, we tipped $5.00 per bag).
Monday afteernoon, each person was given a $200. credit in the gift shop, which for me purchased one pair of pants $95.00, one pair of sox, a "box of thong underwear" (which is all they had), a dress shirt and a casual shirt. I will never forget the lady standing next to me, holding a $95.00 bathing suit and realizing it was that or clothes to have dinner in, she couldn't get bolth, she began to cry. It was her 35 anniversary cruise, and it was our 10th. This was our "trip of a lifetime, in the Courtyard"
NCL did offer to and did our laundry in a 3.5 hour turnaround, which we appreciated, and did send up a couple of dive-in shirts, but they were medium, and most us havent seen medium in a long time. NO other compensation "will be given" was their line.
WE are Platinum members, we have never had a problem before, but the front desk person I spoke with (I did not give her name to upper Management) said "it happens quite a bit whenever we have two or more ships in dock the same day, just not usually to this extent". We werent looking for thousands of $ in compensation, just enough clothes to work with for a few days. We missed our dinner at Cagny's, the clothes we had presssed for the "formal" photos, and just felt unconfortable in ill fitting clothes. We cannot get those evenings back. The kicker is they had a storewide 20% off sale on everything the next day, I inquired If they could extended the discount from the previous day, and maybe get a bathing suit or belt or more sox, and got quite a flat no. a So please carry on whatever you can, we made the mistake of not carrying more on and thinking that they really cared.

Dragon Eye
March 20th, 2009, 06:39 PM
Just to be sure, you are saying that you turned your baggage over to NCL at the dock and it never made it onto the ship from there?

Personally I'd like to know how much they will let you carry on- I'd prefer to just take it all, but know that's probably not going to happen.

Addictedtwo
March 20th, 2009, 06:44 PM
Carry whatever is possible when leaving Port of Miami. We just returned from the Jewel 5 day and received our luggage on the 4th day. We were not alone, 3 trams of luggage were left at the Port, some of which made it onto the Pearl and some were not found as of yet. We had 2 bags, clearly marked with Platinum Level Tags, as well as our Courtyard Villa cabin assignment (and yes, we tipped $5.00 per bag).
Monday afteernoon, each person was given a $200. credit in the gift shop, which for me purchased one pair of pants $95.00, one pair of sox, a "box of thong underwear" (which is all they had), a dress shirt and a casual shirt. I will never forget the lady standing next to me, holding a $95.00 bathing suit and realizing it was that or clothes to have dinner in, she couldn't get bolth, she began to cry. It was her 35 anniversary cruise, and it was our 10th. This was our "trip of a lifetime, in the Courtyard"
NCL did offer to and did our laundry in a 3.5 hour turnaround, which we appreciated, and did send up a couple of dive-in shirts, but they were medium, and most us havent seen medium in a long time. NO other compensation "will be given" was their line.
WE are Platinum members, we have never had a problem before, but the front desk person I spoke with (I did not give her name to upper Management) said "it happens quite a bit whenever we have two or more ships in dock the same day, just not usually to this extent". We werent looking for thousands of $ in compensation, just enough clothes to work with for a few days. We missed our dinner at Cagny's, the clothes we had presssed for the "formal" photos, and just felt unconfortable in ill fitting clothes. We cannot get those evenings back. The kicker is they had a storewide 20% off sale on everything the next day, I inquired If they could extended the discount from the previous day, and maybe get a bathing suit or belt or more sox, and got quite a flat no. a So please carry on whatever you can, we made the mistake of not carrying more on and thinking that they really cared.


Sorry to here of your dilemma but at least its good to see that NCL is keeping up with the airlines. I think your the 2nd or 3rd to mention they lost their luggage and some went onto the Pearl as well.

I'm curious to know if you had tipped your porter as I don't trust those guys and there has been trouble in the past with a couple of them.

NCLfriend
March 20th, 2009, 06:45 PM
Yes, NCL at the dock! The tough thing is it was supposed to arrive on Tuesday, then it changed to Wednesday. They will let you carry on whatever fits through their x-ray macine, like the one at the airports. So a folded over garment bag, and most carry ons go right through. I checked and the do not have a limit of carry ons that you could bring.

johnql
March 20th, 2009, 06:47 PM
I'm not 100% clear either. Are you saying the bags were left behind at the dock or that they made it onto the ship but took four days to be delivered to your cabin?

If they were left behind, it wasn't NCL's fault. The bags are handled at the dock by non-NCL workers. If they failed to ensure that the bags made it onto the ship, NCL is not responsible, which means they really don't owe you anything. Offering $200 credit in the shop, in that case, was really nice. This happened to me on a Princess cruise. My checked bag didn't make it onto the ship but Princess then went out of their way to get the bag delivered to the next port stop. Is this what happened to your bags (i.e., the bags were left behind but somehow caught up to the ship)?

However, if you're saying the bags were on the ship the whole time and it took NCL's personnel four days to deliver the bags, I don't blame you at all for being upset. That would be unacceptable.

Looking for a clarification.

cantwait2cruize
March 20th, 2009, 06:51 PM
Sorry about your luggage what a bummer........but thong underwear are great:D

NCLfriend
March 20th, 2009, 07:09 PM
The Luggage carts actually went from the Jewel, to the Pearl, some Jewel bags were loaded onto the Pearl, then someone there realized it was the wrong ship, and brought it to another ship. They realized it wasnt their guests, so it was brought back to the Jewel, and then left on the dock. So most of the bags for the Jewel guests did make it to the ship on Wednesday night. Other bags for Jewel guests are on the Pearl, which they were told would be mailed to them and still others have not been located.

And yes, thongs were great when I was 20 years younger and 20 lbs. lighter!

tiggerfan616
March 20th, 2009, 07:10 PM
I'm not 100% clear either. Are you saying the bags were left behind at the dock or that they made it onto the ship but took four days to be delivered to your cabin?

If they were left behind, it wasn't NCL's fault. The bags are handled at the dock by non-NCL workers. If they failed to ensure that the bags made it onto the ship, NCL is not responsible, which means they really don't owe you anything. Offering $200 credit in the shop, in that case, was really nice. This happened to me on a Princess cruise. My checked bag didn't make it onto the ship but Princess then went out of their way to get the bag delivered to the next port stop. Is this what happened to your bags (i.e., the bags were left behind but somehow caught up to the ship)?

However, if you're saying the bags were on the ship the whole time and it took NCL's personnel four days to deliver the bags, I don't blame you at all for being upset. That would be unacceptable.
Looking for a clarification.
Sorry to hear about your luggage misfortune however John is correct. Until it gets on the ship it is not NCL. The porters at the dock are hired by the POM and NCL has no jurisdiction over them.

Arwenmark
March 20th, 2009, 07:28 PM
You know I don't care if NCL has any jurisdiction over the baggage handlers or not, is it asking too much that they DO have employees that take a look around and see there are not pallets of luggage that have the particular ship and date that is about to sail?

After all checking your bags with the porters is what the CRUISELINE tells you to do. That gives them some responsibility to try to ensure things go smoothly.

You know I am beginning to think that the cruiseline should keep a supply of adaptable clothing on board and accessories just for these occasions, that guests could check out items from in addition to the $200 credit in shops for incidentals.

terrymtex01
March 20th, 2009, 07:46 PM
You know I don't care if NCL has any jurisdiction over the baggage handlers or not, is it asking too much that they DO have employees that take a look around and see there are not pallets of luggage that have the particular ship and date that is about to sail?

After all checking your bags with the porters is what the CRUISELINE tells you to do. That gives them some responsibility to try to ensure things go smoothly.

You know I am beginning to think that the cruiseline should keep a supply of adaptable clothing on board and accessories just for these occasions, that guests could check out items from in addition to the $200 credit in shops for incidentals.

I'm kind of with you on this one for sure. I could give a rats behind who the porters actually work for, if they are union, i don't care what. I turn my bags over to them when I get out of the cab and to me, that is turning them over to NCL. I could careless from there. I hold NCL fully and completely responsible for getting my luggabe from the curb to the stateroom. It is up to NCL to make sure of that and to compensate me for any issues that arrives by me not getting my luggage. NCL can go after the union or whoever those porters work for to get my compensation taken care of. If they can not do the job, damn the union, fire that company or do something to make it better.

OP... I am so sorry that your cruise was less than what you hoped for because of this. Hopefully your next one, with whom ever it is with, will make up for it.

NCLfriend
March 20th, 2009, 07:51 PM
I fell in love with NCL on the S/S Noway, have been loyal fan, brought 5 cabins of family on our last cruise and have stayed in every accomation from "broom closet" to Penthouse and Villa, and even handed out our PCC's cards on the ship. I have always had to get additional STYLE Cards, because the 2 they give was not enough to recogonize all the outstanding staff on the line.
The tough part was hearing how common this luggage issue was from the staff on the ship. To me, this means it is a regular occurance. Had I any indication, I would have carried on the luggage. I am writing this to inform others, that it is a regular occurance of late, and to do what they can to avoid this happening to them.
I appreciate what NCL did for us, but also findining out how often it has happend, does lead to some frustration. They (NCL) know it is an issue, how they are choosing to deal with it, I do not know. What I do know is carry what you can and enjoy you cruise.
;) Brian

chrisbd1
March 20th, 2009, 08:32 PM
I'm not certain but I think the POM or port for that matter mandates that ONLY their workers can handle luggage in the port. I've never seen a NCL employee anywhere near the luggage carts. I've seen them off load and load luggage and at all times it's the port workers who handle those carts.

If union rule prohibit ANYONE but port workers from placing a hand on the luggage, then those are the rules. The only way NCL could get around those rules would be to sail out of a non-union port. Good luck on that.

Disclaimer:I am in no way slamming any union workers :)

johnql
March 20th, 2009, 08:36 PM
I'm not certain but I think the POM or port for that matter mandates that ONLY their workers can handle luggage in the port. I've never seen a NCL employee anywhere near the luggage carts. I've seen them off load and load luggage and at all times it's the port workers who handle those carts.

If union rule prohibit ANYONE but port workers from placing a hand on the luggage, then those are the rules. The only way NCL could get around those rules would be to sail out of a non-union port. Good luck on that.

Disclaimer:I am in no way slamming any union workers :)
That's exactly the problem. It's all well and good to say the moment you drop the bags off, NCL should take responsibility. But I think it's a lot more complicated than that. Unfortunately, NCL (along with all other cruise lines) have to work within the system that's in place right now, which means their workers (NCL, that is) don't get to handle the bags until they're onboard the ship. I really think it's unfair to blame them if the mistakes were made by the dock workers.

Arwenmark
March 20th, 2009, 08:44 PM
That's exactly the problem. It's all well and good to say the moment you drop the bags off, NCL should take responsibility. But I think it's a lot more complicated than that. Unfortunately, NCL (along with all other cruise lines) have to work within the system that's in place right now, which means their workers (NCL, that is) don't get to handle the bags until they're onboard the ship. I really think it's unfair to blame them if the mistakes were made by the dock workers.

I don't BLAME NCL I hold them responsible for making an extra effort to observe what is going on at the dock. I realize they do not control anything there. But as I said they can certainly be observing the luggage loading onto their own ships. and what is still sitting there when they are about to pull away.

I also hold them responsible to help the passengers put at a disadvantage by any such dock screw ups. After all the people who lose luggage etc. did not just decide to drive down to the dock and set down their bags, they are there to take a cruise, they are NCL customers. It behooves NCL to do everything in their power to help them. A $200 credit is not everything in their power.

I know that legally they are not liable for much of anything, but that is not the point.

chrisbd1
March 20th, 2009, 08:51 PM
Same thing happened to this guy on Celebrity, same $200 but they couln't eat in any of the main dining rooms as the girlfriend wasn't properly dressed :rolleyes:
http://boards.cruisecritic.com/showthread.php?t=944669

jbiz
March 20th, 2009, 09:05 PM
This is not only a POM issue.. I remember when was on the Dawn 2 years ago out of NYC, one family of 3 (with their 11 month old) had all their luggage put on the Carnival ship instead. It was a 7 day canada/NE cruise and all their stuff, the babies stuff (including diapers, formula, PJ's, etc) were all missing. All they had was the diaper bag they walked on the ship with.. (I believe their were others affected, but I only met the one family)

NCL did give them money to spend in the gift shop for clothes, also washed their clothes with quick turn around..

the crew also called around to everyone who had small kids with them, to try to get anything they could for the baby (formula, diapers, food, clothes, etc).. we had our 20 month old with us, and were able to supply them with almost everything we could except formula and diapers.. (we always bring WAY too much cr*p for the kids with us).

also, the kitchen made fresh baby food for them all day.. so it seems that the treatment for the baby, was better than the OP (or the parents for that matter).

so as far as how the adults were treated, they had to really push to get anything other than the gift shop credit and were always embarrased walking into restuarants with flip flops on..

the problem for them was, we didnt get to port for 4 days (it was too windy to tender into martha's vinyard on day 2, when they were supposed to get their luggage.. so they had to wait until day 4)..

flashdog_1
March 20th, 2009, 09:11 PM
Did anyone have travel insurance? I've read that they give you a stipend for late arriving luggage (or lost luggage). That with what NCL gave you could have gotten you thru, perhaps? Plus, you'd be covered if you had a medical emergency etc. If you cruise frequently you can buy a years worth of insurance instead of buying it for every trip individually. Just a thought. Sorry your very special trip in the best cabin was so frustrating!

*Wink*
March 20th, 2009, 09:19 PM
NCLFriend ~ So sorry for your misfortune. What a disappointing way to cruise, especially for a woman. You probably packed everything after alot of planning, and it was all for naught.

I feel for you and wish you much better cruises in the future.

Thanks for the heed.

johnql
March 20th, 2009, 09:24 PM
I don't BLAME NCL I hold them responsible for making an extra effort to observe what is going on at the dock. I realize they do not control anything there. But as I said they can certainly be observing the luggage loading onto their own ships. and what is still sitting there when they are about to pull away.

I also hold them responsible to help the passengers put at a disadvantage by any such dock screw ups. After all the people who lose luggage etc. did not just decide to drive down to the dock and set down their bags, they are there to take a cruise, they are NCL customers. It behooves NCL to do everything in their power to help them. A $200 credit is not everything in their power.

I know that legally they are not liable for much of anything, but that is not the point.
Sorry but once they take on that responsibility, even informally, then they take the blame when something goes wrong and, along with that, the liability. In a perfect world, I would imagine that they should do what you're saying they should but we all know that we don't live in a perfect world.

As far as compensation, I feel $200 credit is more than enough for something that wasn't their fault. Beyond that, they should help track down the bags and expedite getting them to the next port if it's possible.

NCLCRUISER1
March 20th, 2009, 09:32 PM
We were on the NCL Jewel sail date of 3/15. We were allowed to eat in Cagney's and Tsar dining rooms dressed more casually than we would normally because of the luggage situation. They didnt have any pants that fit me or clothes appropriate for my wife. After the seond knight of "looks" and rolled eyes of the Matre D, we were so uncomfortable that we ate in the buffet and the great outdoors the rest of the time. We too spoke to the desk and some workers and found out they were glad it was only 30 something bags this time, other times it has been more, but usually less. Maybe NCL could do a better job letting people know. They just told us to go to the Port and check the baggage with the Porter, how were we supposed to know it wasn't their people? As others have said, carry everything you can.

jbiz
March 20th, 2009, 09:32 PM
why wouldnt they use more of an "airline" model where they barcode and scan the bag when you give it to them, and scan it when it gets loaded onto the ship? they can then get a quick report of a missing luggage and although the would not eliminate the issue.. i would think it would minimize it somewhat..

*Wink*
March 20th, 2009, 09:34 PM
why wouldnt they use more of an "airline" model where they barcode and scan the bag when you give it to them, and scan it when it gets loaded onto the ship? they can then get a quick report of a missing luggage and although the would not eliminate the issue.. i would think it would minimize it somewhat..
Memo from NCL: You're hired. :p

coffeecat
March 20th, 2009, 10:12 PM
NCLFriend-I am so very sorry about your luggage! While my husband would be fine wearing the same thing over and over I wouldn't be a happy camper. Very disappointing!

So, does anyone know if we can carry on ALL of our luggage or do we have to check bags - 3 trams of lost bags seems like a lot! Someone mentioned that it was what could fit through the scanner but wondering if anyone carried more...

Thanks.

BIG_Steve
March 20th, 2009, 10:14 PM
why wouldnt they use more of an "airline" model where they barcode and scan the bag when you give it to them, and scan it when it gets loaded onto the ship? they can then get a quick report of a missing luggage and although the would not eliminate the issue.. i would think it would minimize it somewhat..

It shouldn't be nessasary since there are only a few ships compared to hundreds of airplanes. Perhaps (guessing here) if they are unionized, the contract with the port forbids certain automation, to protect jobs. It's frustrating, because it must be a simple job.

smeyer418
March 20th, 2009, 10:24 PM
It shouldn't be nessasary since there are only a few ships compared to hundreds of airplanes. Perhaps (guessing here) if they are unionized, the contract with the port forbids certain automation, to protect jobs. It's frustrating, because it must be a simple job.
yes just like at the Denver airport.... airplane luggage losses are in the millions every year and increasing....I'll find a link to a recent article

interesting about printer accuracy
http://www.nytimes.com/2007/11/21/business/21baggage.html?scp=1&sq=ailine%20luggage&st=cse


about cruise line luggage
http://www.usatoday.com/travel/columnist/burbank/2009-03-18-cruise-lost-luggage_N.htm

one luggage lost for every 2000 passengers on planes this is from today
http://www.news.com.au/travel/story/0,28318,25204180-5014090,00.html

CruisnGram
March 20th, 2009, 10:27 PM
I'm so sorry that this happened to you. And you are taking it better then most of us would. I agree with others that no matter if the porters work for NCL or not, NCL should at least FEEL responsible for your luggage. $200 OBC is okay, but doesn't go very far in the gift shop and I certainly wish they would have done more for you.

Okay, now I have to ask:

a "box of thong underwear" (which is all they had),

What I do know is carry what you can and enjoy you cruise.
;) Brian

When I first read this I "assumed" you were female. So the "Brian" threw me for a loop. It was thong underwear for GUYS??????? I feel really bad for you now. And I hope that at least you and your DW got at least one little chuckle out of your new "wardrobe". :)

CG

Addictedtwo
March 20th, 2009, 10:30 PM
You know I don't care if NCL has any jurisdiction over the baggage handlers or not, is it asking too much that they DO have employees that take a look around and see there are not pallets of luggage that have the particular ship and date that is about to sail?

After all checking your bags with the porters is what the CRUISELINE tells you to do. That gives them some responsibility to try to ensure things go smoothly.

You know I am beginning to think that the cruiseline should keep a supply of adaptable clothing on board and accessories just for these occasions, that guests could check out items from in addition to the $200 credit in shops for incidentals.


It's called "UNION" thats why. NCL cruise shipemployees are not unionized

Chuck2810
March 20th, 2009, 10:31 PM
I'm kind of with you on this one for sure. I could give a rats behind who the porters actually work for, if they are union, i don't care what. I turn my bags over to them when I get out of the cab and to me, that is turning them over to NCL. I could careless from there. I hold NCL fully and completely responsible for getting my luggabe from the curb to the stateroom. It is up to NCL to make sure of that and to compensate me for any issues that arrives by me not getting my luggage. NCL can go after the union or whoever those porters work for to get my compensation taken care of. If they can not do the job, damn the union, fire that company or do something to make it better.

OP... I am so sorry that your cruise was less than what you hoped for because of this. Hopefully your next one, with whom ever it is with, will make up for it.

I have to agree, it another example of why the US has lost it's edge in the world. To many of these unions promote 'do just enough to get by' and I see a lot more of it in my industry. To the point where you have to hire an electrician for an entire 8 hours to work one hour at the beginning and end of the shift. The rest of the time they read papers and play cards. People complain about immigrants taking jobs from Americans. Immigrants are willing to work for a wage. Bust their hump, actually. Just like my ancestors that came to the US 200 years ago did. So many (not all) worker today just want to get by, not to excel. Yes - off topic, sorry. But it hit a raw nerve...

CruisnGram
March 20th, 2009, 10:31 PM
NCLFriend ~ So sorry for your misfortune. What a disappointing way to cruise, especially for a woman.


Okay, now I'm really confused. Are maybe a husband and wife both posting on this thread under the same user name? I need a drink. :p

CG

smeyer418
March 20th, 2009, 10:34 PM
I have to agree, it another example of why the US has lost it's edge in the world. To many of these unions promote 'do just enough to get by' and I see a lot more of it in my industry. To the point where you have to hire an electrician for an entire 8 hours to work one hour at the beginning and end of the shift. The rest of the time they read papers and play cards. People complain about immigrants taking jobs from Americans. Immigrants are willing to work for a wage. Bust their hump, actually. Just like my ancestors that came to the US 200 years ago did. So many (not all) worker today just want to get by, not to excel. Yes - off topic, sorry. But it hit a raw nerve...


????Union membership as a percentage is the lowest its been since 1930's. If you take out the government Unions its the lowest its been since before 1900.....That's right its all the unions fault management has nothing to do with it. they -the management-deserve those bonuses!

terrymtex01
March 20th, 2009, 10:47 PM
I feel I need to make something clear from my posting. I have absolutely no issue with unions at all. I feel they have helped build America and I feel they still fill a vital role in protection of workers. My point was I do not care if the dock is union or not. If something is broken, fix it. We pay for the POM with every cruise we take from there and we pay for the use of those porters. My point was that the cruiselines need to get together if this is a POM issue and see that some resolution gets done.

smeyer418
March 20th, 2009, 10:49 PM
BTW Florida has a percentage of Unionized employees that is half the national average

http://www.statehealthfacts.org/profileind.jsp?ind=20&cat=1&rgn=11

I would bet more than 75% of these are governmental employees in Florida...

truck1
March 20th, 2009, 11:19 PM
First of all, I would like to say to NCLfriend, I am sorry to hear about your loss of luggage.

Second, after working in a major airport for a major airlines cargo division I can see how easy it is to "lose luggage".
There is a really easy way to keep it from happening and it doesnt take anything except a little paint. From what I have gathered from this thread, there were 2 NCL ships in port at the same time. Luggage was being loaded into the bldg for both ships, to be run through security, and for some reason at least 3 luggage trams got confused on which ship was supposed to be loaded in.

Heres the really simple fix. Take the carts assigned to the terminal, and paint them distinct colors. (say Red for one, Blue, green etc, for however many ships that the terminal can handle on 1 day)
When one ship is in port, it does not matter which color is used or all colors.
When there is 2 ships in, use the red for one ship and blue for the other. Simple.

You can even go as far as to paint 2 walls in the terminal baggage area the same colors as the carts, so that when staged, they dont get mixed up.
Or even simpler, it could be just a matter of retraining the guys on the dock.
Or how about this, If the ships are supposed to sail at say 5pm, at 400 do a walk through of the wharehouse, and if there are bags left, something is wrong. ID the bags, and put them on the ship.(Most lines I know of put the name of the ship on the luggage tags.)I do know that nothing will happen if no one talks to anyone to say How do we fix this?

With that said, imho, it doesnt matter if the people who load luggage are union, non union, or aliens. In the end, the company that handles the luggage, is under a contract to provide a specific service to the cl. The lines themselves should do a better job at saying this is unacceptable, and changes need to be made. If it were me in charge of that particular contract, or the rep to the contractor,(Been there at Kennedy Airport on the cargo side for multiple 747 arrivals daily,dealing with 3 different handling companies) I would work with the contractor, identify the problem, and correct it. What happens otherwise, is a lot of hard feelings and a lot more lost luggage occurs due to spite.If that does not work, then you place a monetary punishment on them.
For example, In the ops case, the luggage went to at least 2 different ships, then left in the terminal, and never made the trip to an airport to meet the ship. Go in, Id how it happened, and if it happens again, then the contractor is now responsible for
A re imbursing the guest for the missing luggage, and the items needed to be purchased on the ship,up to a point (I know but unfortuantley there are some people that will take advantage of the situation and go overbaord on purchasing top end clothes, if all that was lost was say tennis shoes and tshirts.)
B now pays a daily penalty for everyday, and every bag that is left in the terminal, until the luggage is reunited with its owners.

Put it in the contract and believe me, youll see a major change in the way that the luggage is handled.

The problem with most ports, is that no matter what you do, there is usually only 1 company that is certified (for lack of a better term) for that port,to handle the luggage, security etc.

*Wink*
March 20th, 2009, 11:23 PM
Okay, now I'm really confused. Are maybe a husband and wife both posting on this thread under the same user name? I need a drink. :p

CG
No... My mistake.. When I saw "a box of thong underwear" in the OP, I assumed he was a she.

And yes.. you need a drink. ;)

johnql
March 20th, 2009, 11:32 PM
Put it in the contract and believe me, youll see a major change in the way that the luggage is handled.
I agree, but my cynical nature tells me that's a lot easier said than done.

terrymtex01
March 20th, 2009, 11:39 PM
I agree, but my cynical nature tells me that's a lot easier said than done.

LOL..and I agree with you. I think it would make a change, but there is no telling how long the current contract they have is for.

truck1
March 20th, 2009, 11:46 PM
I agree, but my cynical nature tells me that's a lot easier said than done.

Yeah, but its better than doing nothing.

LOL..and I agree with you. I think it would make a change, but there is no telling how long the current contract they have is for.

True, but you can always make an addendum to an existing.

chrisbd1
March 20th, 2009, 11:55 PM
I feel I need to make something clear from my posting. I have absolutely no issue with unions at all. I feel they have helped build America and I feel they still fill a vital role in protection of workers. My point was I do not care if the dock is union or not. If something is broken, fix it. We pay for the POM with every cruise we take from there and we pay for the use of those porters. My point was that the cruiselines need to get together if this is a POM issue and see that some resolution gets done.

I'm not sure what percentage of dock space is used by cruise lines, but I'm sure there are others shipping that comes in and out of ports. The only alternative would be for ALL cruise lines to pull out of POM if they aren't satisfied. I shutter to think what port would be a good alternative and can handle the traffic and the size of the new ships. Since I refuse to believe that ANY company wouldn't scream bloody murder when this happens and I'm sure the union has heard about it. Luggage still gets lost.

Where I work, there are many customers tell us how we can do better. Unfortunately, they only see a small percentage of what is involved in our job. There are some things I simply can't tell customers because there are some things that can literally change within 20 minutes. If there were a "simple solution", we really would have done it already. We work within certain parameters and don't want things to be any harder than they have to be. I'm sure the cruise lines are in the same situation. There is just so much they could do but they are prevented from doing more.

This isn't defending NCL since most every cruise line has had customers luggage get lost, left behind, or fallen in the water (true story). I would be kinda cranky if my luggage was misplaced, believe me. I wouldn't however place blame where it isn't warrented, i.e. the people who have no control over the situation.

BIG_Steve
March 21st, 2009, 01:03 AM
BTW Florida has a percentage of Unionized employees that is half the national average

http://www.statehealthfacts.org/profileind.jsp?ind=20&cat=1&rgn=11

I would bet more than 75% of these are governmental employees in Florida...

Fl is a right to work state. I'm surprised that there are any Unions here.

Arwenmark
March 21st, 2009, 01:45 AM
It's called "UNION" thats why. NCL cruise shipemployees are not unionized

Hey I am not unionized either but I can see from my balcony when they leave a pallet of luggage sitting on the dock. Don't tell me that no one in NCL could be keeping an eye out on things, they don't walk around pier blindfolded you know so they don't see the "secret" union only activities. Geesh!

dtracker
March 21st, 2009, 02:06 AM
First of all, I sympathize with the OP. That said, just like the current economy, there's a lot of blame to go around.

1. Someone else mentioned, "Did OP buy travel insurance?" That would have mitigated much of the unpleasant situation. Insurance companies do reimburse for late or lost luggage. If someone cannot afford travel insurance (and it's not all that expensive), then maybe they should wait to travel until they can.

2. We can blame the union workers, and disparage their work ethic, but how many people are all too quick to claim a union discount for cruises? Yes, the dock workers are rumored to be notorious. I'm sure they do their jobs to the best of their ability, but they do share some of the blame.

3. And NCL...I can't blame them entirely because it really isn't entirely their fault for the system in place. Just like everyone else, they are forced to use the system available. But maybe they could begin to put pressure on the unions to bring some new measures to bear that could help solve the problem.

Now, what can we learn from this story? It's been mentioned in numerous posts on CC to distribute our clothes into two suitcases; one to carry on with at least a couple full days of clothing and the rest in a large suitcase to be transported on by dock workers. I personally put at least 1/3 of my clothers into my carry on, and all of the items I could not do without for the entire length of the cruise. :)

Things I put into my carry on: 1/2 of my underware and socks, 2 pocket t-shirts, 1 nice sport shirt, 1 pair of slacks, 1 pair of short pants, 1 light windbreaker, 1 pr. casual shoes (not tennis shoes), flip-flops, swimsuit, nightlight, camera, and 100% of all meds, hygene items, important docs and papers, credit cards, and cash. :rolleyes:

Again, my heart goes out to the OP and family. Maybe someone else can learn or be helped from the experience. :)

DT

tiggerfan616
March 21st, 2009, 07:01 AM
Yeah, but its better than doing nothing.
True, but you can always make an addendum to an existing.
Did you ever try to make an addendum mid contract, not as easy as you think.
I beleive NCL is fully aware of the issues at the POM as are the other companies. The luggage loss is just one of many issues they are having, I wouldnt be suprised if you see ships start pulling out after contracts are up because of this.

watchdiva
March 21st, 2009, 09:26 AM
DH and I pack his dive bag (when he's not taking his scuba stuff) and carry that on. It's quite large, holds tons of clothes (we can get 3 days each in there) and best of all fits through the scanner. I also bring on a small roll-on with toiletries, meds, docs, swim suits/cover-ups, etc.

God forbid something like the OP were to happen to us, we'd have 3 days worth of clothes and we'd become the laundry's best friends:D.

What happened to the OP stinks and is just one more reason we always buy trip insurance that includes loss/delay of luggage whenever we cruise.

sjbdtz
March 21st, 2009, 09:40 AM
I don't BLAME NCL I hold them responsible for making an extra effort to observe what is going on at the dock. I realize they do not control anything there. But as I said they can certainly be observing the luggage loading onto their own ships. and what is still sitting there when they are about to pull away.

I also hold them responsible to help the passengers put at a disadvantage by any such dock screw ups. After all the people who lose luggage etc. did not just decide to drive down to the dock and set down their bags, they are there to take a cruise, they are NCL customers. It behooves NCL to do everything in their power to help them. A $200 credit is not everything in their power.

I know that legally they are not liable for much of anything, but that is not the point.


And the scammers? How does NCL protect themselves against those who would abuse the system?

By capping their response at a nominal amount of $200 they undermine the impetus to defraud.

A passenger could, for example use only carry-on; then claim no bags showed up...that they had given them to the dockworkers.....their own room steward would confirm that they hadn't delivered any bags to that room, and nothing could be done to prove that the bags existed in the first place.


I do like the idea someone put forward of having a "closet" of cleaned clothes in various styles / sizes, etc. where the unfortunate passenger can "check-out" what they need if their luggage has been lost, much like a library.

Then NCL's only out-of-pocket would be maybe $50 for incidentals (toothbrush, toothpaste, etc.), and the cleaning of the clothes.


The downside to THIS is how many will just choose not to pack :rolleyes: in the first place, and figure.....no luggage, no laundry.....just borrow what you need onboard and then drop them off at the end of the cruise... :eek:





Ourselves, we only use carry-on. It's quicker on / off flights, and it's quicker on/off the ship. It forces you to pack smart, which is good practice anyway.

grandmkmk
March 21st, 2009, 09:48 AM
This was very enlightening to read! My DH and I 'cross packed' for our last cruise in case the airline lost a bag (I packed 1/2 my stuff in his suitcase, and vice versa). But we never considered the possibility of the bags not making it from the pier to the ship! Since there is no other option for cruisers than to trust the porters with the luggage, we will certainly be trying to use all carry-ons in the future. It seems that the cruiselines need to put more pressure on the pier authorities to straighten out this problem, and perhaps demand compensation from them (to make up for the $200/pp that they give to passengers). I agree that $200 does not go very far in the ship's gift shop on any line! And I have never seen any clothing I am remotely interested in wearing in any of their onboard shops anyway! We ALWAYS pack our swimsuits, one change of clothes (ie shorts) as well as medicine and toiletries in our carryon luggage, but plan to try to get it all into carryons after reading this. We are sailing NCL out of Miami next February...

truck1
March 21st, 2009, 10:38 AM
Did you ever try to make an addendum mid contract, not as easy as you think.
I beleive NCL is fully aware of the issues at the POM as are the other companies. The luggage loss is just one of many issues they are having, I wouldnt be suprised if you see ships start pulling out after contracts are up because of this.


You are correct. It can be very difficult, to change something midstream. This is my personal opinion, in that it all hinges on how things are approached. If one side, goes into a meeting with the my way or no way mentality, nothing will get done. If it is approached, as Ok, heres the situation, what can WE do, then, its far more likely to be corrected.

I think you are also correct in that, someone at NCL may know there is an issue, but is it the correct person that can do soemthing about it?

As an example only, since I am not sure where NCL office is, Ill use DCL.

DCLs office, is over in Celebration, about 45 minutes from PC. They on occasion, prob have the same issue, with luggage for what ever the reason getting lost. Bldg manager/customer service sup or whomever is responsible, rights it up, and 2 or 3 days later makes its way to the coporate office. At that point, they may know luggage is lost, and something may or may not have been done to remedy that particular case. He may not know that, the people that are on the dock loading the luggage, may have had a large turnover, and theres lot of new hires that are not fully aware of whats going on. Or that due to security issues, the luggage is getting delayed thru the bldg, and the ship is sailing with out it.

Now lets say that there is someone from an individual cruise line, that is always at the bldg, not behind a desk, watching the operations. He can now say , heres the issue, get with the people running the luggage and work out a solution. Its kind of hard to do that over a phone, fax, email etc, if you do not know the root cause from a hands on perspective.

I can see from both sides of the issue, that in reality, someone from NCL, Disney, Princess,etc, would need to get together with a supervisor or what ever their title is, from whomever, and communicate. If no one is talking to no one, the problem is never going to get resolved.

BIG_Steve
March 21st, 2009, 11:46 AM
Really, none of us have any way of knowing if the union (if there is one?) even plays into this. Even if they have a Union, here in Florida unions have no teeth.

It's obvious the crew at the port of Miami is asleep at the wheel. The question is, what can NCL do about it? They pay fees for the services of the port. They should have some influence. But how much?

Technically, I suppose NCL really didn't have to do anything. So a $200.00 on board credit was better than nothing. It still seems to fall pretty short though. Fares and profits are down, so I suppose perks/comps are too.

jla418
March 21st, 2009, 12:39 PM
Hey I am not unionized either but I can see from my balcony when they leave a pallet of luggage sitting on the dock. Don't tell me that no one in NCL could be keeping an eye out on things, they don't walk around pier blindfolded you know so they don't see the "secret" union only activities. Geesh!

Ok, 2 ships in at the same time. Ship "A" departs before Ship "B". Say the pallet of luggage that should be on Ship "A" is on the dock by Ship "B". Even if Ship "A's" staff checks their dock for luggage that is not loaded, they will never see the missing pallet, because it is over by Ship "B". That's one way this can happen. Not to mention if the pallet for ship "A" is actually loaded onto ship "B."

I agree, the cruise lines should be working with the Port of Miami to develop a plan to minimize this problem. If its happening to NCL in Miami, it is probably happening to Carnival, RCL, and any other line using the port. If ALL the lines get together they would have an even stronger voice with the port to implement change.

chrisbd1
March 21st, 2009, 02:18 PM
My luggage was delayed getting to our cabin, though MsBelp's suitcase made there quickly. We were in Miami, after leaving Dallas, so I still had on jeans and long sleeved shirt. Never again will that happen. If we're using suitcases, we cross pack and I have a change of clothes in my carry-ons.

Actually, we've started packing lighter, so I can get all of my clothes in my carry-ons. My laptop bag has a space on the other side that can hold a few clothes, so I can have both with me on the plane. We take one big suitcase that is full of smaller bags for bringing back souvenirs.

dtracker
March 21st, 2009, 02:28 PM
Really, none of us have any way of knowing if the union (if there is one?) even plays into this. Even if they have a Union, here in Florida unions have no teeth.

It's obvious the crew at the port of Miami is asleep at the wheel. The question is, what can NCL do about it? They pay fees for the services of the port. They should have some influence. But how much?

Technically, I suppose NCL really didn't have to do anything. So a $200.00 on board credit was better than nothing. It still seems to fall pretty short though. Fares and profits are down, so I suppose perks/comps are too.

The dock workers have one of the strongest unions in America. If they shut down, millions and maybe billions are lost each day. You have rotting containers on the docks, hundreds of ships anchoring off shore...it's not a pretty sight.

I agree it's a big problem and someone needs to solve it...but I think Congress has bigger fish to fry right now, than lost baggage by vacationers. :eek:

DT

fin
March 21st, 2009, 02:52 PM
More finger pointing and dysfunctionality. Sad.

SueSea
March 21st, 2009, 03:42 PM
In my opinion, since NCL does not give you the option of carrying on your large bags, they should be responsible if your bags do not make it to the ship.

And NCL...I can't blame them entirely because it really isn't entirely their fault for the system in place. Just like everyone else, they are forced to use the system available.

Are they really forced to use the system available? Let's see. NCL had absolutely no problem implementing their policy of letting people carry their own bags off the ship. So they are not forced to use the dock workers for handling luggage being offloaded. This makes me question whether NCL truly has no options available to them for getting luggage on the ship.

Others have mentioned that passengers should have travel insurance that would pay out something for delayed or lost luggage. I'm all for traveler's insurance, but I'm wondering if NCL doesn't have insurance that reimburses them for the $200 they pay to their passengers. If not, they certainly can write off the expense.

And the scammers? How does NCL protect themselves against those who would abuse the system? By capping their response at a nominal amount of $200 they undermine the impetus to defraud.

How much fraud do you think increasing the cap to $500 would generate? The onboard shops have extremely limited selection at relatively high prices. While I don't doubt that there are those who would, how many do you think are going to cram what they can into a carryon with the hope of scoring big with a couple of new outfits?

And anyway, there are ways to mitigate the risk of fraud. They undoubtedly have security cameras at the luggage drop off points. Let passengers know luggage drop off is filmed, and any claims for lost luggage must include the time you dropped your luggage off so the tapes can be reviewed. It doesn't really matter if the cruise line ever checks the tapes as long as passengers believe they might. This wouldn't eliminate fraud, but would certainly make some think twice.

And unions, good or bad? Unions helped create the middle class. Many of the people who can afford to cruise can do so because the unions pushed for decent wages, paid vacation, etc. Unions do have their faults, but many people who have never paid union dues are reaping benefits from what unions fought for.

dtracker
March 21st, 2009, 04:40 PM
In my opinion, since NCL does not give you the option of carrying on your large bags, they should be responsible if your bags do not make it to the ship.



Are they really forced to use the system available? Let's see. NCL had absolutely no problem implementing their policy of letting people carry their own bags off the ship. So they are not forced to use the dock workers for handling luggage being offloaded. This makes me question whether NCL truly has no options available to them for getting luggage on the ship.

9-11 makes this a non-argument. There's no danger in a pax carrying off their own luggage...no need to put their baggage through the scanners when they disembark.

Others have mentioned that passengers should have travel insurance that would pay out something for delayed or lost luggage. I'm all for traveler's insurance, but I'm wondering if NCL doesn't have insurance that reimburses them for the $200 they pay to their passengers. If not, they certainly can write off the expense.

Maybe, but doubtful. Since you're all for T/I, then let the pax get it. It's good for a lot more than lost or late luggage!

How much fraud do you think increasing the cap to $500 would generate? The onboard shops have extremely limited selection at relatively high prices. While I don't doubt that there are those who would, how many do you think are going to cram what they can into a carryon with the hope of scoring big with a couple of new outfits?

I agree with you there. Not many are that desparate!

And anyway, there are ways to mitigate the risk of fraud. They undoubtedly have security cameras at the luggage drop off points. Let passengers know luggage drop off is filmed, and any claims for lost luggage must include the time you dropped your luggage off so the tapes can be reviewed. It doesn't really matter if the cruise line ever checks the tapes as long as passengers believe they might. This wouldn't eliminate fraud, but would certainly make some think twice.

Can you imagine how much footage they'd have to look through to maybe see something or maybe not??? It's probably just quicker to give the pax $200 credit (costing them maybe $75-$100) than to spend time for security to review the tapes.

And unions, good or bad? Unions helped create the middle class. Many of the people who can afford to cruise can do so because the unions pushed for decent wages, paid vacation, etc. Unions do have their faults, but many people who have never paid union dues are reaping benefits from what unions fought for.

Totally agree with this.....ABOUT 50 YEARS AGO. If unions are so helpful now, why are they in such decline! I belonged to a union for 13 years (a long time ago), and all the help I saw from the leaders, was into their own pockets! I witnesses the expensive lunches, trips flying first class to lobby Congress, and the wage negotiations held at big fancy resorts costing $500- $1000 a night. They might as well be the Bernie Madoff's of the middle class! (I'll probably have to watch over my shoulder for a while, now. LOL!) :D :D :D
DT

DebbieCruises
March 21st, 2009, 06:57 PM
NCL Friend, I am so sorry to hear of you lost luggage. I was wondering, did you board early or late in the day? I wonder if it makes a difference??? I have always been so afraid that the airline would lose our luggage, but I never considered that NCL would lose it! We try to board as early as we can.

sjbdtz
March 21st, 2009, 07:44 PM
Totally agree with this.....ABOUT 50 YEARS AGO. If unions are so helpful now, why are they in such decline! I belonged to a union for 13 years (a long time ago), and all the help I saw from the leaders, was into their own pockets! I witnesses the expensive lunches, trips flying first class to lobby Congress, and the wage negotiations held at big fancy resorts costing $500- $1000 a night. They might as well be the Bernie Madoff's of the middle class! (I'll probably have to watch over my shoulder for a while, now. LOL!) :D :D :D
DT

Hmm....no one is that desperate? How's this.... drop off an empty $10 suitcase, mis-labelled for another ship. Even if they DO review the tapes.....

and you're up $490. If only the casino was that good. :rolleyes:

smeyer418
March 21st, 2009, 08:52 PM
Totally agree with this.....ABOUT 50 YEARS AGO. If unions are so helpful now, why are they in such decline! I belonged to a union for 13 years (a long time ago), and all the help I saw from the leaders, was into their own pockets! I witnesses the expensive lunches, trips flying first class to lobby Congress, and the wage negotiations held at big fancy resorts costing $500- $1000 a night. They might as well be the Bernie Madoff's of the middle class! (I'll probably have to watch over my shoulder for a while, now. LOL!) :D :D :D
DT
yes there are Union excesses nothing like that of employers. The employers do things to keep unions out. No one today gets a Union unless they deserve it- is the expression that Unions use. Health insurance time off etc were first done at Union shops or to keep unions out. You retired at what age from you job? Like Lawyers everyone hates Unions until they need one.

SueSea
March 21st, 2009, 09:22 PM
Totally agree with this.....ABOUT 50 YEARS AGO. If unions are so helpful now, why are they in such decline! I belonged to a union for 13 years (a long time ago), and all the help I saw from the leaders, was into their own pockets! I witnesses the expensive lunches, trips flying first class to lobby Congress, and the wage negotiations held at big fancy resorts costing $500- $1000 a night. They might as well be the Bernie Madoff's of the middle class! (I'll probably have to watch over my shoulder for a while, now. LOL!) :D :D :D
DT

That's right, unions have been in a decline for a while now. That's worked out real well for workers, hasn't it? I'm sorry your experience with your union was so poor. Just think how much better off you would be if you had only had your employer looking out for your best interests. I'm sure they weren't interested in lining their own pockets, having expensive lunches and lobbying Congress. ;)

SueSea
March 21st, 2009, 09:39 PM
9-11 makes this a non-argument. There's no danger in a pax carrying off their own luggage...no need to put their baggage through the scanners when they disembark.

Ah, but you making an assumption here. Do we know for a fact that the dock workers put the baggage through the scanners and not the TSA? The cruise line has a small machine for carry on bags, so it's unlikely that the dock workers are responsible for security. I seriously doubt that the Department of Homeland Security is putting the luggage handlers in charge of security. And if the TSA scans the bags, then why not allow you to retrieve your bag after it's been scanned and carry it on yourself?

Can you imagine how much footage they'd have to look through to maybe see something or maybe not??? It's probably just quicker to give the pax $200 credit (costing them maybe $75-$100) than to spend time for security to review the tapes.

I did mention that the cruise lines wouldn't necessarily have to go through the tapes. Knowing that the cruise line has the tapes and says the may review them would be a detterant.

Hey, I'm not saying that any of these ideas WOULD work. But you can't assume there are NO options that would work. For every idea I've mentioned, I'm sure smarter folks than me could come up with dozens more, and some of those would be viable. Too often people are too quick here to pick one side or the other without considering that perhaps the middle is where we should be.

njhorseman
March 21st, 2009, 09:51 PM
Ah, but you making an assumption here. Do we know for a fact that the dock workers put the baggage through the scanners and not the TSA? The cruise line has a small machine for carry on bags, so it's unlikely that the dock workers are responsible for security. I seriously doubt that the Department of Homeland Security is putting the luggage handlers in charge of security. And if the TSA scans the bags, then why not allow you to retrieve your bag after it's been scanned and carry it on yourself?



I did mention that the cruise lines wouldn't necessarily have to go through the tapes. Knowing that the cruise line has the tapes and says the may review them would be a detterant.

Hey, I'm not saying that any of these ideas WOULD work. But you can't assume there are NO options that would work. For every idea I've mentioned, I'm sure smarter folks than me could come up with dozens more, and some of those would be viable. Too often people are too quick here to pick one side or the other without considering that perhaps the middle is where we should be.

I believe the TSA has absolutely nothing to do with the screening of baggage going on cruise ships. They are responsible for the security of air travel, railroads and trucking, but not cruise ships.

dtracker
March 21st, 2009, 10:35 PM
yes there are Union excesses nothing like that of employers. The employers do things to keep unions out. No one today gets a Union unless they deserve it- is the expression that Unions use. Health insurance time off etc were first done at Union shops or to keep unions out. You retired at what age from you job? Like Lawyers everyone hates Unions until they need one.

I left the union in 1983, went back to school, and retired at age 57. Yes, you're right... unions did a lot of good decades ago, but the one thing they did was keep many workers in jobs that have now been outsourced or become obsolete. The only way to compete in today's job market is to learn new skills. Sad, but true! JMHO!

DT :(

dtracker
March 21st, 2009, 10:48 PM
That's right, unions have been in a decline for a while now. That's worked out real well for workers, hasn't it? I'm sorry your experience with your union was so poor. Just think how much better off you would be if you had only had your employer looking out for your best interests. I'm sure they weren't interested in lining their own pockets, having expensive lunches and lobbying Congress. ;)

Not so...I sat on negotiating committees. I heard how labor leaders would talk behind closed doors. They only looked out for the union man's interest when it served their own.

Like I said, many years ago it was much different. I don't know when things changed, but it was before I joined the work force. I would not have retired until much later had I remained unionized. My brother stayed in the union and he was able to retire at 65. He was one of the lucky ones. I have nothing against union workers, only my union experience. Each person must decide what's best for them.

DT

NCLfriend
March 21st, 2009, 10:54 PM
Debbie, We stayed the previous night in Miami Beach so we could arrive at the Port by 10:45 a.m. We had completed our check in by 11:15 a.m. My intent in relaying the issues was not to begin a discussion about Union/Non-Union (I am from a union family), nor to point out "who/what" is at fault, but to save someone else from repeating the experience. We did "cross-pack" in case one piece of luggage was delayed, but never expected both to be left on the dock. In speaking with the Lattitudes rep as well as the front office manager and Hotel Director, I know they did what they could. It felt as though their hands were tied, I could sence their frustration. As of the 30 people I know of, most of whom we met in the gift shop, I believe I saw a post from one other person about this particular Sailing. From the conversations I had with some of the crew on the Jewel, This was not an isolated case but more common than I could believe. If only 2 out of 30-35 passengers made mention of it, how many other sailings have gone by where it was not listed on Cruise Critic. I was urged to contact the NCL Corporate offices in Miami, and given a name to relay the experience. So, again, I am led to believe this has something to do with "corporate", and the staff on the ship are limited in what they can do.

I have picked up incredibly valuable info: from CC, and thought it appropriate to pass on my personal experience. We are Platinum with NCL, and stayed in a Courtyard Villa, so this was by no means our first cruise. We just never expected it to happen to us and in turn hope our experience may promote a better experience for someone else.

Brian
p.s. about the "thong thing", I didn't know what else to call them, I never bought underwear in a plastic tube that was smaller then a package dress sox.

dtracker
March 21st, 2009, 10:54 PM
Ah, but you making an assumption here. Do we know for a fact that the dock workers put the baggage through the scanners and not the TSA? The cruise line has a small machine for carry on bags, so it's unlikely that the dock workers are responsible for security. I seriously doubt that the Department of Homeland Security is putting the luggage handlers in charge of security. And if the TSA scans the bags, then why not allow you to retrieve your bag after it's been scanned and carry it on yourself?



I did mention that the cruise lines wouldn't necessarily have to go through the tapes. Knowing that the cruise line has the tapes and says the may review them would be a detterant.

Hey, I'm not saying that any of these ideas WOULD work. But you can't assume there are NO options that would work. For every idea I've mentioned, I'm sure smarter folks than me could come up with dozens more, and some of those would be viable. Too often people are too quick here to pick one side or the other without considering that perhaps the middle is where we should be.

I never made the assumption that nothing would work, but I do believe NCL must come up with new ideas and new approaches with the union. Like you said, there are smarter folks than us to figure these things out. My only assertion was that there were many people at fault with the OPs experience. :)

DT

terrymtex01
March 21st, 2009, 11:40 PM
Debbie, We stayed the previous night in Miami Beach so we could arrive at the Port by 10:45 a.m. We had completed our check in by 11:15 a.m. My intent in relaying the issues was not to begin a discussion about Union/Non-Union (I am from a union family), nor to point out "who/what" is at fault, but to save someone else from repeating the experience. We did "cross-pack" in case one piece of luggage was delayed, but never expected both to be left on the dock. In speaking with the Lattitudes rep as well as the front office manager and Hotel Director, I know they did what they could. It felt as though their hands were tied, I could sence their frustration. As of the 30 people I know of, most of whom we met in the gift shop, I believe I saw a post from one other person about this particular Sailing. From the conversations I had with some of the crew on the Jewel, This was not an isolated case but more common than I could believe. If only 2 out of 30-35 passengers made mention of it, how many other sailings have gone by where it was not listed on Cruise Critic. I was urged to contact the NCL Corporate offices in Miami, and given a name to relay the experience. So, again, I am led to believe this has something to do with "corporate", and the staff on the ship are limited in what they can do.

I have picked up incredibly valuable info: from CC, and thought it appropriate to pass on my personal experience. We are Platinum with NCL, and stayed in a Courtyard Villa, so this was by no means our first cruise. We just never expected it to happen to us and in turn hope our experience may promote a better experience for someone else.

Brian
p.s. about the "thong thing", I didn't know what else to call them, I never bought underwear in a plastic tube that was smaller then a package dress sox.

NCLFriend.. believe me..most of us, if not all of us, know you posted this to help us all out. You are good. 8-) This has always been a scary issue for me as being a big guy I can't just walk into any store and buy replacement clothes. Nor can I buy a pair of jeans for $20.00 or whatever because of my size. So having lost luggage is a huge concern for me. (huge concern.. hmmm. lol.. no pun intended with that one)

*Wink*
March 21st, 2009, 11:47 PM
...I have always been so afraid that the airline would lose our luggage, but I never considered that NCL would lose it! We try to board as early as we can.

Ditto!! We drive to our ports and I've always felt "so assured" that we'd not encounter these issues.. Naive!!

njhorseman
March 21st, 2009, 11:50 PM
NCLFriend.. believe me..most of us, if not all of us, know you posted this to help us all out. You are good. 8-) This has always been a scary issue for me as being a big guy I can't just walk into any store and buy replacement clothes. Nor can I buy a pair of jeans for $20.00 or whatever because of my size. So having lost luggage is a huge concern for me. (huge concern.. hmmm. lol.. no pun intended with that one)

I know what you mean...this has always been my biggest travel fear.

terrymtex01
March 21st, 2009, 11:56 PM
yes there are Union excesses nothing like that of employers. The employers do things to keep unions out. No one today gets a Union unless they deserve it- is the expression that Unions use. Health insurance time off etc were first done at Union shops or to keep unions out. You retired at what age from you job? Like Lawyers everyone hates Unions until they need one.

I actually find most lawyers interesting to talk to. There is something about their thinking pattern that I find very interesting.

Ladder55
March 22nd, 2009, 08:25 AM
Debbie, We stayed the previous night in Miami Beach so we could arrive at the Port by 10:45 a.m. We had completed our check in by 11:15 a.m. My intent in relaying the issues was not to begin a discussion about Union/Non-Union (I am from a union family), nor to point out "who/what" is at fault, but to save someone else from repeating the experience. We did "cross-pack" in case one piece of luggage was delayed, but never expected both to be left on the dock. In speaking with the Lattitudes rep as well as the front office manager and Hotel Director, I know they did what they could. It felt as though their hands were tied, I could sence their frustration. As of the 30 people I know of, most of whom we met in the gift shop, I believe I saw a post from one other person about this particular Sailing. From the conversations I had with some of the crew on the Jewel, This was not an isolated case but more common than I could believe. If only 2 out of 30-35 passengers made mention of it, how many other sailings have gone by where it was not listed on Cruise Critic. I was urged to contact the NCL Corporate offices in Miami, and given a name to relay the experience. So, again, I am led to believe this has something to do with "corporate", and the staff on the ship are limited in what they can do.

I have picked up incredibly valuable info: from CC, and thought it appropriate to pass on my personal experience. We are Platinum with NCL, and stayed in a Courtyard Villa, so this was by no means our first cruise. We just never expected it to happen to us and in turn hope our experience may promote a better experience for someone else.

Brian
p.s. about the "thong thing", I didn't know what else to call them, I never bought underwear in a plastic tube that was smaller then a package dress sox.


thanks for sharing this with us, this has taught me to rethink luggage in general and get bigger carry ons and use those now,
most airlines are charging too much for luggage, carry ons will alleviate alot of problems,
I hope you were able to have had some good times on your cruise despite this issue.i hope since this as a clear issue with a whole tram of luggage being left behind that ncl will help you out with some type of reward for a future cruise, i agree it wasnt ncl's fault, but it wasnt your fault either, and this made your cruise lousy,
im interested to who exactly is responsible for this , is it ncl? is the longshoreman? if ncl wants to give a rebate for a future cruise, can they then get reimbursed ?
i agree with another poster, use a scanning device for luggage, stick a barcode on it.

SirDomino
March 27th, 2009, 01:46 PM
Wow, this thread just spooked me. It did remind me to get Premium Baggage Protection through American Express to cover us during our trip.

newmexicoNita
March 27th, 2009, 02:46 PM
Not so...I sat on negotiating committees. I heard how labor leaders would talk behind closed doors. They only looked out for the union man's interest when it served their own.

Like I said, many years ago it was much different. I don't know when things changed, but it was before I joined the work force. I would not have retired until much later had I remained unionized. My brother stayed in the union and he was able to retire at 65. He was one of the lucky ones. I have nothing against union workers, only my union experience. Each person must decide what's best for them.

DT

I happen to agree with you, but think we are a bit off the subject.

Nita

dtracker
March 27th, 2009, 03:06 PM
I happen to agree with you, but think we are a bit off the subject.

Nita

Sorry about that Nita. I did get a bit out of bounds, didn't I? Lost or late luggage is one of my greatest fears, as well. It can really spoil one's vacation...that's why we always cross-pack and get travel insurance, as well.

DT

sunshine nana
March 27th, 2009, 03:53 PM
We took only carryons on our last Med cruise (7days).We used the washers and dryers and had no problem. The biggest item we cut out was shoes. I took a pair of dressy black sandles for evening, comfortable sandles for the day and I wore sneakers on the plane and for some escurions. Every day there was an xray picture on the tv and paper copies delivered of a large suitcase with 6 pairs of some poor woman's shoes which was never delivered to her cabin. I hope they found it when everyone left the ship. I would hate to lose my six nicest pairs of shoes!