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Janet524

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  • Posts

    4,574
  • Joined

About Me

  • Location
    Williamsburg, VA
  • Interests
    Cruising...of course
  • Favorite Cruise Line(s)
    Royal Caribbean / Celebrity
  • Favorite Cruise Destination Or Port of Call
    Canada / New England

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Janet524's Achievements

3,000+ Club

3,000+ Club (3/15)

  1. Fantastic! That will improve customer service....NOT!
  2. What's going on with Celebrity and their vacation planners? I have worked with the same person at Celebrity for 15 years. I sent her an e-mail yesterday and received a robo-reply saying they are "in the process of reassigning our vacation planner coverage. You will soon hear from your newly assigned dedicated Celebrity representative." I didn't want to wait for Celebrity to get back to me, so I phoned my representative only to be put into a queue in the customer service pool where I've been waiting on hold for 55 minutes now. My dedicated rep was working on resolving an issue with OBC for an upcoming cruise, and I have no confidence that if she is reassigned that any information she may have found will be passed along. This is ridiculous.
  3. No, I did not, and am quite annoyed. After all, I did spend $25 on the slot machines last cruise! 🤣
  4. Thanks, GeorgiaPeaches and CapeCod Cruiser for the info.
  5. Looking at the deck plan, Room 6019 appears to be larger than its adjoining rooms. If anyone has stayed in this room, I would appreciate getting some feedback. Thanks.
  6. It might be a good idea to ask your doctor for a letter indicating that you require this apparatus for medical purposes. Probably not necessary, but it could help avoid issues. Just a thought.
  7. Couldn't find anywhere to update the app, so I thought I'd uninstall it on my tablet and download the newer version app. Now I can't even find the official RC app in the Google Play Store. The only "official" RC app I found was in Korean. Fortunately, I didn't uninstall the one on my phone, but that one has not updated and I can't find anywhere to install the update. We sail tomorrow on Enchantment and I got an e-mail telling me to complete the health survey on the app. Well, I can't find the survey, and the app just keeps spinning and won't let me in to the check in section. Please, please RC, hire some IT people who know what they're doing! Every time you "improve" something it turns into a can of worms!
  8. I'm having problems with the app as well. I have an android phone but did not have an update notice. Checked in settings and there was nothing there either. I'm trying to find and complete the health survey for a cruise that leaves tomorrow. RC is abysmal when it comes to technology. Seems like every time the "improve" the website or app it turns into a can of worms.
  9. The Maritime Museum has much more to offer than just Titanic exhibits and memorabilia. It is an excellent museum and I learned alot about Halifax and the Canadian Maritimes on my several visits.
  10. So sorry about your misfortune. Even when you know it was result of weather that you just can't control, it's still a disappointment. I'm not trying to be offensive, but when you rebook, perhaps consider doing it outside hurricane season. There's usually a good chance that you'll be okay booking then, but there's always the chance that something like Ian happens and throws a monkey wrench into well made plans. Good luck with whatever you plan to do.
  11. Are masks still required inside the terminal at the port of Baltimore?
  12. I hope that you will stay safe from the storm. Good luck.
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