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RBKL

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  • Posts

    1,397
  • Joined

About Me

  • Location
    Arnold, MD
  • Interests
    Travel
  • Favorite Cruise Line(s)
    Royal Caribbean, Celebrity
  • Favorite Cruise Destination Or Port of Call
    Caribbean

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RBKL's Achievements

Cool Cruiser

Cool Cruiser (2/15)

  1. We were just on the Flora for the 16 night 2-3 weeks ago. Most of your questions were answered by others. The day from the Flora to Lima is long. You are it or your room by 8 and leave the ship between 9:30-10 and have a long wait in Baltra - about 2+ hours. The flight to Lima is at about 8 and you get to the Westin at about midnight. You get lounge access in both Baltra and Quito but recommend getting dinner in the Baltra airport. The lounge was okay but not a dinner. You can have dinner the Westin either in the restaurant or room service provided. Monday doesn’t start until 12 so you can sleep in.
  2. Agree. I appreciate all the great recommendations. I believe we’ve found better alternative options.
  3. Thanks for your response. I’m not sure I expected a dedicated adjuster. Actually, my request was for recommendations for other travel insurance providers that others had better claims experiences with for my future travel. How patient should we be. 4 weeks? 8 weeks?A year? Our cruise when we had the medical event was in April 2022. It’s now February 2023. We’ve paid AON for about 20 cruises. We paid for all of them in full and on time. It’s reasonable to expect the same. I’m glad you’ve had a positive experience with them. We have not and it’s thousands of dollars in medical and trip costs we had to pay at the time.
  4. I believe up until final payment you can however defer to those with actual experience doing so. That is my plan.
  5. Understand, I did mention I purchased this through Royal Caribbean for our Wonder of the Seas cruise in April 2022. Regret if that wasn't clear.
  6. Thanks for your reply. What is your experience with their claims process? The less expensive is only a great deal and a factor to consider until you file a claim.
  7. Had a medical emergency on an April sailing of the Wonder of the Seas. Ships medical staff was amazing and exceptionally quick. We were disembarked in Cozumel for follow up. Doing great now but the insurance process is unreal. Still waiting for AON to cover our expenses. Can’t get the status. Every few weeks we get a request for the same info we have submitted multiple times. Seems like a delaying tactic. I asked to speak to management but nobody returns calls. I reach out on line for updates but nobody responds even though the sight says they will within 1 business day. We need to find a better travel insurance provider for future travel. Looking for feedback from people who have made a travel insurance claim and received prompt service. Not looking for the cheapest policy, just one that when we need to make a claim will be responsive, provide the current status and pay on claims. We have several cruises planned across several lines and they all seem to use AON. We need to find a new provider with better service.
  8. I have to defer to others that have experience on those ships. A couple recently on the Flora posted pictures of the lab area and wrote about the experience with the microscopes, books, etc. that are there.
  9. The Flora has an entire research lab with microscopes and other activities.
  10. You get current Celebrity sale, reduced deposit on most staterooms and additional OBC based on the stateroom and length of your sailing. There are posts on the Celebrity site that detail the OBC.
  11. If we book a Celebrity cruise while we are on board a Royal Caribbean ship will we receive the Celebrity perk for booking on board ie. extra OBC and reduced deposits? Would appreciate feedback and insight from people that have actually done this. Thanks.
  12. Thanks for your review. We get on April 15. what was the Playmaker credit for the UDP? Were reservations required for the lunches using the UDP? How about on embarkation day? Thanks in advance.
  13. Somebody you know tells you they tested positive and you were in close contact with them during that time. The definition of close contact has evolved so not sure what the latest definition is however, I suspect when you know you know.
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