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GITC

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  • Posts

    698
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About Me

  • Location
    C-eh-N-eh-D-eh!
  • Interests
    Cruising duh!
  • Favorite Cruise Line(s)
    Celebrity, Oceania, Azamara
  • Favorite Cruise Destination Or Port of Call
    Santorini, Venice

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Cool Cruiser (2/15)

  1. GITC

    New website.

    I'm glad I read this thread or at least the last several pages. My wife and I are in the same boat (excuse the pun) as those whose login emails return messages that we don't exist. I've seen the suggested fixes, including one I got back to my online submission to Azamara, about just re-registering and taking it from there. I think I'll wait a little while longer for them to get this sorted out as we don't have anything currently booked and, after reading what's going on here, very glad that we don't. I've been involved in my share of these kinds of IT migrations and it strikes me that the new software being utilized likely employed a conversion program of some sort to take the RCL data and convert it to the new format. Given that this has quite clearly gone badly off the rails, I have to agree with a few of the other comments that I've seen that there is likely considerable corrupt, missing, or just plain bad data coming across. It is unfortunate, just as it seems to be with just about every software change, that the planning seems to fall well short of the execution. Further, it sounds like the ships have the correct information and that there doesn't seem to be issues in that regard. This mess shouldn't be a reflection on Azamara, either the shoreside or shipside service, as much as this is the IT behind the scenes. Good luck to everybody getting all their issues resolved and getting back to what we all love to do and that's just sailing and enjoying ourselves. ๐Ÿ‘ ๐Ÿฅ‚
  2. I think what you're saying is that you can avoid having to re-up with MGM by using the work around, right? Technically, you otherwise have to. And do you mean Hyatt Explorist instead of Discoverist? I matched to Explorist from Gold. Discoverist is the match from Pearl. I'm the only one in my household with a Hyatt account that I've had for decades. I doubt that it's worth it to sign my wife up for one just for the sake of this status match. We'll just plod along to the MGM Rewards desk as appropriate although, as I mentioned, there should be no need to do so given that Celebrity status never goes away.
  3. I'll relay our experience with this status match although this thread is a little dated. We were in Vegas for New Year's this last year, returned in February, and just got home from a stay last month. We matched our Celebrity Elite status to MGM Rewards and, right, wrong, or indifferent, the lady matched both of us to MGM Platinum. We were expecting Gold. Irrespective of the mistake, Platinum doesn't do much for you that's different than Gold in terms of free parking and waived resort fees (I just can't stand resort fees...๐Ÿ˜ ) but you can flash the card to use the VIP lounge at hotels, get priority access to some restaurants and clubs, and taxi lines etc. Unlike a previous poster, our online status still shows as Platinum. What I really don't like about this status match is that, being based on Celebrity Cruises history which will NEVER diminish, MGM expires your status every year and you need to re-up. That should never have to be the case as long as Celebrity and MGM have a partnership.
  4. I'm sure he is happy given that he's saving the corporation a pile of money (perhaps to help increase his bonus). I suppose I should be happier than I am about it as a shareholder but I'm not looking at it from that perspective. I see people are still concentrating on the 'polling' and have nothing to say about my proposed solution offered earlier. Hmm.
  5. Not these days it doesn't. We sailed with about 35% of capacity and I no more polled all of them than @OCSC Mike polled everybody he referred to. "Anecdotally" was the term used BTW.
  6. Everyone's entitled to their opinion which is what I did along with providing some feedback from C&A loyalty about WHY the change was made. I don't think it qualifies as a "crusade"...๐Ÿคจ Perhaps the solution going forward is to give Diamond members a choice between their Seapass vouchers OR the Diamond Lounge. Wouldn't that be a satisfactory outcome and make everyone happy?
  7. You do realize that there are a lot of people out there that have never even heard of Cruise Critic, right? Anecdotally, the majority of people that I just sailed with on Voyager were opposed to the changes. You don't have to believe me though.๐Ÿ˜‰
  8. I must have missed the survey. What is your source of this information that the "majority" are in favour of the changes or is it just in this thread which I have yet to read entirely?
  9. When I was on the Radiance in February 2020, almost immediately B4 Covid shut everything down, we had hard copy vouchers for drinks (I thought it was 4 but may have been 3) for use during happy hour at any bar. These were in addition to the free-for-all Diamond Lounge happy hour which was expanded on that Australia Over-the-Top cruise because of the vast numbers of Diamond members and above. Just sailed on Voyager a few weeks ago and was dismayed to find the Diamond Lounge happy hour all but eliminated in favour of the four vouchers added to your Seapass. Thankfully, we were in a suite which carried on the traditional happy hour so we weren't negatively affected...this time. I spoke with the loyalty desk about this apparent downgrade of Diamond benefits and she indicated to me that it was a change made post-Covid to keep some semblance of 'social distancing' due to larger and larger numbers of Diamond members. In other words, should things EVER return to some semblance of normal, one MIGHT expect the return of this benefit. The more, however, that Diamond members fall into line and accept this downgrade, the more likely it is that it will never return. It's funny how the "enhancements" that all these loyalty programs come up with rarely enhance the customer experience in a positive way.
  10. The form at https://www.msccruises.ca/manage-booking/msc-voyagers-club/status-match clearly indicates that you do NOT apply for a Voyageur number first. YMMV Please do NOT submit a separate registration for the Voyagers Club if you are applying for our Status Match program. In order to qualify for Status Match, you must apply no later than 14 business days before your cruise start date. Conversion will be executed by MSC Cruises based on objective criteria and may only be done once per guest. If a guest has loyalty cards with multiple companies, they will have to choose which one card to use to take part in the promotion.
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