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gskimmel

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  • Location
    Washington, DC
  • Favorite Cruise Line(s)
    Azamara

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gskimmel's Achievements

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Cool Cruiser (2/15)

  1. We were in a Mega Rock Star suite in a few weeks ago on the Valiant Lady. You can go to the thermal suites anytime they are open (I thing their hours were 6am - midnight). But I recommend that you lower your expectations. I am a big spa going person and been in various thermal suites on different cruise lines. With our Virgin cruise, I only went once. It was such a disappointment that I didn't bother going again. No heated tile loungers and the steam and sauna rooms were just OK.
  2. I'm still waiting for them to locate my missing $1700+. Worst accounting system ever. Their documentation shows that I paid in full $8k for a cruise but they are only saying they can only locate $6300. Two weeks later and I still haven't heard anything back.
  3. I only received partial refunds for booked excursions and partial refund for the cruise. They still owe me around $2k and I've called several times trying to get this resolved.
  4. I couldn’t get anyone on the phone and went by what was in the fine print. A $16k FCC would have been a lot anyway. Changed our Virgin to a river cruise since we already had plane tickets. Hopefully they will process the refund soon. But I think we also get a 25% FCC. So if I am able to apply that to a future cruise beyond a year, that would be nice.
  5. We opted for the refund. Hopefully, it won’t take them that long but we paid in full in April to take advantage of the 20% discount. Would have taken the FCC if it wasn’t limited by a year (already have plans made for next year.
  6. We are in a mega rockstar suite. So far, our “dedicated rockstar agent” has yet to reach out to us. Not sure if that is just on-cruise or includes pre-cruise.
  7. About how far in advanced are shore excursions available in the app? Our cruise leaves first week of October but nothing shows in the app.
  8. If you are in the US, you can still get travel insurance but outside of Virgin. Just google travel insurance and you will find lots of options. That’s what we do. The insurance this way is often times cheaper and better than what cruise lines offer.
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