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MR_T

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About Me

  • Location
    Montreal - Canada
  • Interests
    Holidays , football , cooking , movies & hopefully cruising!
  • Favorite Cruise Line(s)
    Celebrity cruises
  • Favorite Cruise Destination Or Port of Call
    The next one!

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Cool Cruiser (2/15)

  1. We was on the equinox in January and there was a little kid there with its parents whom seemed to enjoy making the kid scream & shout loader and louder while playing and poking it while they we’re having breakfast in the solarium… when I mentioned to the manager/crew member he seemed rather confused and didn’t seem to be aware of the sign at the entrance to the area saying over 16’s only 🤷🏼‍♂️ ps - it wasn’t cold!
  2. For the Jan 8th equinox sailing that departed from terminal 19 we had 11.30am allotted time but arrived at the terminal at 10am as we had nowhere else to go and we were told to go straight through to security and then check in and once that was completed we were seated in a big area, there was already around 50 people sitting there and we were there until actual boarding started at 11.45am for non suite guests, I’m guessing by the time our boarding started at least half the ship pax was waiting and not once was our allotted time mentioned or considered, it was a free for all once the boarding started so that was a bit annoying 🤷🏼‍♂️
  3. Reported 3 times without a satisfactory outcome, on top of continued small issues that had to be chased up after this also, given up to be honest as I’m not spending my vacation time back & forth to GR when I just feel it’s not got any better In any way 🤷🏼‍♂️ we’ve just accepted she’s not great at her job and we’ve lowered our expectations for this cruise & the next. luckily we have had a great dining room experience every night so that’s a huge plus for us so it’s not all bad.
  4. Oh I don’t know maybe my name is… sorry for not cleaning your cabin properly the first or second day/night… sorry you had to find some random drug on the floor by your bed… let me give you my details so you are able to contact me directly if you need anything else during the cruise relating to the cabin… there’s just a few things she could have said but I guess I’m just being difficult because my experience isn’t as great as yours… and I guess it was my fault because I didn’t tip her extra before receiving any service, you know people do have bad experiences when others don’t 🤷🏼‍♂️ it’s called life, there’s no need to to try and make it out we are somewhat to blame here, we got bad service at the start of a expensive vacation and rightly complained about it.
  5. Wow that’s crazy, sounds like they tried to get through it without letting you know… i can confirm we have someone, only because we asked someone in the hall if she was our attendant, she still didn’t introduce herself she just said yes and smiled as if everything was normal.. 🤷🏼‍♂️
  6. CD is a young lady called Crystal, she’s ok I guess, seems happy & jolly but not really see her around the ship at all really, not that we look for her but does seem less visible vs other CDs we’ve experienced in the past. entertainment has also been ok but not fantastic, seems to have a lot of similarities in the acts but there are a few changes in entertainment crew (singers/dancers) at the end of this cruise so whether that changes anything I guess we’ll have to wait and see. However we are not generally show people so what we find ok you may love so I’m sure you will find something ☺️
  7. It’s definitely not the norm, we’ve pretty much always had a good experience with our cabin attendants, this is definitely a one off, hopefully anyway 🤞🏻
  8. Agree 100%, I think anyone that cruised 10+ years ago and cruises now it’s very noticeable the difference in service levels all around the ship 😔
  9. This is our first negative experience in 20 plus celebrity cruises.
  10. We started with guest relations as there’s no longer a number for the attendant on our phone? Not sure if it’s been removed in general or just worn off ours… we’ve not met our attendant (currently day 4) so done have their number. GR said they would escalate it to management. So far only had call backs from GR 🤷🏼‍♂️ on a side note the it’s not gotten any better regarding the attendants service… As for removing gratuity’s that’s not something we would ever do, however we will most likely not leave any extra which we would generally do.
  11. In general the ship looks great, yes there’s a few areas that are tired looking and could do with touch ups/replacements but that happens over time but overall still a beautiful ship.
  12. Hi All, First of all I’d like to qualify my title by saying after 25ish cruises mostly on celebrity I’m a pretty positive person most if not all the time regarding anything celebrity as we love/loved the brand… however and unfortunately we find ourselves in a somewhat different place on our current cruise. We are currently on the Equinox (B2B first leg) and have found some of the recent reported issues (cleanliness) around the ship (cabin & pool deck areas mainly) to be somewhat relevant to our current situation. So, starting off after a pretty smooth check in & boarding on day 1 we head to the cabin as usual, drop our bags then head out to lunch, everything going great, we get back to our cabin around 3pm to find it in the same condition as at 11.45am which was when the room attendant quickly knocked to inform us we couldn’t stay in the cabin as it wasn’t finished/ready yet… the sign was still on the bed saying not ready so we new this and wasn’t planning on staying anyway but didn’t really think anymore of it so we left until 3pm, the first thing we noticed was it the sign was still on the bed 🤷🏼‍♂️ no issue I guess they just forgot to pick it up so no issue, it was only as we moved around the cabin we noticed that it really hadn’t been cleaned well if at all 😱 2 x filthy bedside tables, a pill I guess from the last guests on the flood by the bed, not under the bed but between the bed & patio doors… a dirty towel on the rack, a heavily dusty sofa table base & a stained bed cover just for good measure… some of the pictures might not show how bad it was but the face towel is what I used to clean 1 side table, Before it gets mentioned yes I did report it and yes some of the issues was addressed, but not all, it took until day 3 for the side table by the lounge area to be cleaned properly even though it was reported twice, Moving on to today day 4… (still not properly met our room attendant if at all) Today we are in a port and we decided to say onboard for a quiet ship day by the pool, We are in Antigua and been here before so just fancied a quiet ship day after 2 full sea days. However, returning to our sunbeds around 10am we find some heavy cleaning going on either side of our sunbeds at the location of the double bed seatings, Now I say heavy cleaning because the areas under these double beds were absolutely covered in think dirt, I mean almost like a think layer of mud covering the whole area that these beds sit on… So 2 things come to mind… 1 - how long has it been or how often is it that these get cleaned 😱 there must be all sorts of body fats/creams festering under there enjoying a perfect breeding environment for some pretty bad stuff, and going on the strong bleach smell around the area I’d say it’s been a while since the last cleaning… 2 - why is this being done during the day in full view of guests vs at night/early morning while no one’s around… 🤷🏼‍♂️ I know there’s only a fraction of the guests onboard but still it’s having a huge impact on our planned quiet day of relaxing, still at nearly 11am all we can hear is the loud jet washers going off constantly, So, good news… it’s being cleaned 👍🏼 Bad news… it’s being cleaned now😡 Now these issues are not the full extent of our issues/concerns but I just have to say on day 4 of 19 we are pretty disappointed with our current celebrity experience, I must say though the crew in general are great as usual, some departments more than others are obviously understaffed which doesn't help but I guess that’s just something that’s happened over the years with cutbacks etc but this cruise just seems worse to us and maybe it just time for us to move on to something new. PS - The pictures don’t do it justice as they had started to clean before I could get the pictures…
  13. Just a quick update, Arrived at the port at 10.04, bags dropped at the porters right away, waved through the doors and straight through bag scanners & checked in right after and now sitting in the waiting area ready to board. Took around 5 mins from getting out the cab, Only issue (for us) is they make you take the next available seats so no social distancing anywhere although there’s loads of seats in the hall… not a major issue but would rather to be a little more spaced out…
  14. Hi All, we’ve done a number of celebrity cruises from Florida but the last one was a couple of years ago so just wondering if things have changed regarding arriving early for embarkation, We just received an email saying not to arrive early as you could be turned away so just wanted to ask what’s actually happening when people arrive a little earlier than their allocated time? We have 11.30 but generally like to get to the port around 9.30/10am and just wait, for us it’s all part of the start of the cruise and would rather wait there vs at the hotel sitting around waiting to leave, we really want to be on the ship as early as possible so for us getting there early is all part of the experience. Anyone with recent early arrival experience it’ll be great to hear from you 😊 ps - we are not in the retreat so their turn up anytime isn’t relevant - thanks
  15. If you don’t use the credit on the ship I think it would go to the credit card on file (if using one) at the end of the cruise, unless of course you cash it out on the last full day… others will confirm if this is wrong but I’m pretty sure the stock credit is refundable
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