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HarR

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    176
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About Me

  • Location
    NETHERLANDS
  • Interests
    Vacation
  • Favorite Cruise Line(s)
    HAL
  • Favorite Cruise Destination Or Port of Call
    Any

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Cool Cruiser (2/15)

  1. We booked 2 excursions with them. Paid the full amount for both. One tour got confirmed right away, the other was kept pending. About two weeks out I checked with them on the status of the pending tour, and got a reply next day, they still needed 4 more participants. I waited another week and let them know by email we did not want to wait any longer and risk being without a tour. They accepted our cancellation and immediately made the refund to my credit card. Then 3 days before arrival in Reykjavik things got confusing. Got an email our tour would be changed. However the tour and date mentioned were not what I had booked. So mailed them about it. They recognised the email was a mistake, but at the same time told me our tour was also not going to take place. remember; this was a “Confirmed “ excursion. They did offer a very similar and longer tour as alternative at no extra cost. For me this would come too close to back on board time, so refused and cancelled. Luckily the cruise line still had space on their Golden circle tour so we took that in stead. Again the refund was processed swiftly. So I would say from my experience they are definitely trustworthy, but reliability could be better.
  2. It can of course vary per ship, but I would not count on it. Had brought an HDMI cable to possibly hook up my iPad, but no luck. No accessible ports of any kind on the TV. Also no functions on the TV to connect blue tooth or anything like that.
  3. We were in Reykjavik with the Zuiderdam. Some fellow passengers have felt it during an excursion in the area. From TV footage it only looks like flowing lave. No eruption spitting out huge ash plumes. got this txt on my cell phone.
  4. On Zuiderdam in open seating our waiter told us they had some “challenges” with their table numbers, as some of the larger tables got replaced by tables for two. Apparently guests are asking for tables for two more and more. Still plenty of large tables though.
  5. Thanks for the replies. Pity they added the volume restrictions, as based on price, bottles would all have been withing the $11 limit.
  6. This will not be up to HAL but the company carrying out the excursion. Before the helicopter flight, all individual passengers need to get on the scale ( with clothing 😉 ). They use this info to determine seating and weight distribution on the aircraft. In the conditions of some of the Heli operators a $200 upcharge is mentioned for being over the weight limit. Don't know how strictly they are enforcing this.
  7. On past cruises we used to be able to order large bottles of (non-sparkiling) water using our signature beverage package at the various bars. It seems they changed the rules to bottles under 400 ml. Looking at the bar menus it seems only canned water (12oz.) would qualify, and the rest is over the 400 ml (14oz.) limit. Anyone can share their recent experiences. Anything else but the 12oz. canned water on offer that would be charged against the package? I am aware of the water taps and the fact the water in your stateroom is drinkable. Thanks Harry
  8. For the train you do not necessarily need tickets if you have some form of contactless payment. https://www.ns.nl/en/travel-information/check-in-check-out/debit-card you can use your card or smartphone to check in and out.
  9. It's less than 2 miles away. About 100 yards from the cruise terminal is a Metro station, the Metro will take you to central station in about 10 minutes.
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