Jump to content

CruiseDirections

Members
  • Posts

    599
  • Joined

About Me

  • Location
    OK
  • Interests
    Cruises, photography, jewelry making
  • Favorite Cruise Line(s)
    All
  • Favorite Cruise Destination Or Port of Call
    All

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

CruiseDirections's Achievements

Cool Cruiser

Cool Cruiser (2/15)

  1. My Husband and I were going on a Carnival cruise to Bermuda on July 17, 2022 and we had to take a Covid test two days prior. My Husband was negative but I tested positive. So I called Carnival to let them know and they gave me the information to put in a claim for AON travel insurance. Carnival cancelled our Cruise and said we would get a refund for $3000 plus. I filled out AON's questionnaire with proof that we took our tests at an Urgent Care and the Dr gave me the paperwork for the medical proof. Today January 24, 2023 after waiting over 6 months for the refund I received an email that I would be sent a CHECK for $400. In October 2022 we were on a 7 day Royal Caribbean cruise, We were on the Ship two nights and the next day we were in the Port of Cozumel. When we were walking back to the ship my Husband had a Medical Emergency and the Medical Center on the Ship treated him and they charged almost $1000. for their services but they helped me pack our luggage while they took him in an Ambulance to the Hospital in Cozumel. We spent 4 1/2 days in the Hospital. The Hospital charged over $1400. Our AARP United Health Care Supplemental Insurance did not pay anything. We had the same AON Travel Insurance, What good is it if we don't get any refunds or any reimbursements? Beware !!!
  2. My husband and I booked a Carnival cruise to Bermuda sailing on July 17, 2022. We had the Insurance via AON that Carnival uses. My husband and I went to an Urgent Care facility on July 15th to get tested. I had a sore throat, so the facility tested me for Strep witch was Negative, but my Covid test was Positive. I contacted Carnival and they gave me the Insurance Company email address and phone number and Carnival cancelled our cruise. On July 16th I sent the Doctor's verified positive test results with diagnosis. I completed all of the questions including Doctor's names, address' and phone numbers from the Urgent Care and my personal Doctor at home. AON sent an email stating that it would be 30 days before they can evaluate the claim. Now it has been over 3 months since the sail date and we received another email on October 10, 2022 from AON stating they have a larger volume of claims, and it may take another 30 days to review our claim. I have already been waiting for over 90 days and getting very angry with the Insurance Company. Our cruise cost was over $3,000.00 and I need a refund! Has anyone ever had this issue with Carnival or AON?
×
×
  • Create New...