Trvlingal

This 10% deal came out last Sept while on our Quest Greece cruise. They told us we could use our OBC for payment of the shore exc while we were still on that cruise and then the next day they came to us and said headqters wouldn't allow that. We had to pay for those shore excursions on this next cruise on our credit card in full NOT with the 10% discount. We were told when we got on the Onward in March that we could present the letter and get the 10% discount and we could also have the shore excursions costs refunded to our credit card and use the OBC for that payment. As I said, we have a LOT of OBC and if we were given faulty info last year we would be quite upset. This is a convoluted way of doing business. I am a travel agent in the business for 43 years and this is an accounting nightmare especially when they can't get their bookings right anyway. I've got a small group on this sailing and my husband and I can deal but the others may not be so forgiving!

So in Sept on the Quest we ran into the same "DEAL". Had to FIGHT to get the letter and were told when we board later this month that we will get the 10% back AND we can get the credit card payment refunded and use our $1000+ obc to pay off most of the excursions. I get they want to use our money. My only concern is when I present the letter to them on Pursuit they will not honor using the $1000+ in obc to pay these excursions and not only will we have paid for them ahead of time but what the heck will we do with $1000+ in obc if we can't use it for the shore excursions. We aren't people who use the spa, nor do we drink much and the shops had high end merchandise. So I'm holding my breath that they will honor what we were told over and over again last year.

Along the same lines, IF one was to get Covid ON the cruise, what is Windstar's policy? My spouse got Covid near the end of a Holland America cruise. They quarantined him in another cabin and we were told he would have to quarantine in San Diego, where cruise ended, unless we were driving home. We drove home and then he immediately quarantined at home. Agent at WS today told me we would have to disembark the ship immediately if testing positive and we would be on our own to find hotel etc. Does anyone know if this is correct or if they would let us both stay onboard until the end of the cruise and then quarantine in BCN if more time needed. We are talking ROME - Barcelona in Nov so a long cruise...long enough to quarantine onboard if they would let us. Thanks for any accurate info anyone has.