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debkaysmith

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Cool Cruiser (2/15)

  1. We were on the May 15th sailing and it was pretty awful. Our boarding time was delayed by 1.5 hours originally, then we proceeded to wait almost three hours to board once inside the terminal. It was only their second sailing out of Vancouver aboard the Eclipse. Could have been the newness of the operation, but we also heard that many passengers remaining onboard had tested positive for Covid, so there may have been a deep-clean before boarding. All in all - there was absolutely no communication from Celebrity and it left us with a less than positive experience.
  2. On our recent sailing aboard Celebrity Eclipse, May 15th, there were delicious tea snacks served in the buffet from 3pm to 4pm ... little sandwiches, scones, and cookies. Not exactly what it used to be but yummy nonetheless.
  3. Our Eclipse 05/22 cruise that was cancelled entirely due to the barnacle situation - I couldn't be more grateful at this point. It was a hassle - rebooking a future cruise on expired cruise credits, hotel, airfare, transportation, etc. But I am happy to try a different ship and experience. Don't get me wrong, the ship is gorgeous. But I wouldn't want to do it two weeks in a row right now. Well, and I couldn't because I caught Covid onboard last week 🙂
  4. Transparency would have been nice about so many issues - embarkation, never checking our pre board Covid testing (unbelievable), the port situation in Sitka, Cellar Masters closed the first few nights, no Alaskan beer in Alaska! And especially the overwhelming number of Covid cases.
  5. It seems to depend on the department involved for me. We got an almost immediate response for dining reservations via e-mail, but the travel desk hasn't responded after several e-mails and phone calls. So ?? Waiting on the phone for hours is okay if you're at home and doing something else.
  6. We are re-booked with the 25% off prevailing rates after cancellation of the Eclipse May 22nd cruise. Celebrity did NOT offer us a Lift & Shift opportunity, nor did they protect our Suite cabin for a future cruise. We are happy with our new booking, but feeling a bit "soured" on the whole experience. We are also booked on the previous week's cruise which has shortened port times to a measly 3.5 and 3.0 hours for Sitka & Ketchikan, respectively. It's crummy.
  7. Here's our Story: We originally booked with FCC & Cash. Upon cancellation, we waited 45 minutes on telephone hold, only to be told to call back the next day. The next morning we waited 60 minutes on hold, went through 30 minutes of trying to get the 'lift and shift' or the 25% future cruise price, only to be dropped by a rep who was extremely frustrated. Called again, waited on hold another 45 minutes, and were rebooked by a very helpful rep with the 25% discounted future cruise price for a trip this July. We were told that 'lift and shift' would not apply to our situation. We ended up paying almost the same for an AQ cabin as we had paid for our Suite cabin. A bit disappointed at losing the suite, but happy with AQ. Thankful for the final outcome, but a very frustrating 36 hours.
  8. We were booked on the cancelled sailing and I have now been on hold for over two hours trying to rebook with their phone reps. I've been dropped twice already. Is my problem too difficult for them?? I am livid with this lack of respect and customer service. And I am a truly loyal customer. But what choice do I have at this point? They have my money.
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