Here's our Story:
We originally booked with FCC & Cash.
Upon cancellation, we waited 45 minutes on telephone hold, only to be told to call back the next day.
The next morning we waited 60 minutes on hold, went through 30 minutes of trying to get the 'lift and shift' or the 25% future cruise price, only to be dropped by a rep who was extremely frustrated.
Called again, waited on hold another 45 minutes, and were rebooked by a very helpful rep with the 25% discounted future cruise price for a trip this July. We were told that 'lift and shift' would not apply to our situation. We ended up paying almost the same for an AQ cabin as we had paid for our Suite cabin. A bit disappointed at losing the suite, but happy with AQ. Thankful for the final outcome, but a very frustrating 36 hours.