Grandma Gilly

Transportation from airport to town is approx. £150 which leaves £150 for overnight hotel (Regent one is usually 4* or sometimes 5*) plus breakfast and transportation to ship. Maybe my maths not that good!!! anyway it’s a matter of principle. If we can afford a Regent cruise we can pay the extra but that’s not the point. Regent have broken their contract with us

I accept that it’s happened but to offer us £150pp compensation plus $200pp OBC is the wrong way to handle things. It does not equate to transfers from Keflavik to Reykavik and an overnight including breakfast at a decent hotel. As Sellavee said, the OBC is as much use as a chocolate teapot. Oh well, the kids will be getting another bottle of aftershave each.

Sorry. My bad-£150pp compensation and $200pp OBC

Yes. Would be good to know. Also there are two grades of concierge-we booked the higher one and cruise was booked ages ago.

Oh dear. I have an Azamara cruise booked next month (have sailed with them many times) but also have a Silverseas cruise booked for next year (have also sailed with them). I was horrified to read your ‘Royal Caribbeanized’ comment!

We have had exactly the same happen to us as Sellavee. We didn’t even get notification. I phoned my TA to make sure all was OK a with our booking and when she contacted Regent that’s when we found out. I think Regent has behaved very badly. £200pp compensation is derisory-transfers alone will cost about £150 which leaves £250 for a hotel. In future I will book an F1 grade (which on this cruise was about £800pp cheaper) and arrange my own hotel and transfers, This is not our first Regent cruise, we are gold level, How did they decide who to ‘bump’. I can’t believe it’s every passenger that booked a concierge class cabin.

Having sailed on Mariner over Christmas and New Year, we will now only sail on the 3 new ships.

Yes. They were.

Unfortunately all posts referring to Anchorage and other ports don’t help those of us who have been ‘bumped’.We will of course sort out somewhere to stay but Regent have behaved badly.

My itinerary shows round trip to London Heathrow . Am still waiting to hear more from Regent as they have broken our contract. In reality instead of a concierge cabin we are getting an F1. On website this is about £600 cheaper. Why offer a two cabin upgrade and then take it away?!?!

We have also been ‘bumped’. Not a happy person! TA is on the case but I have reserved a hotel just in case

My husband was given a one day FCC for one person. Hardly worth the paper.

We had the same problem last year on Journey on a South Africa intensive trip. At least they are trying to sort the problem. On our sailing it was ignored, despite the long queues outside the medical centre and a trip to the cruise director asking him to stop the self service buffet.

Definitely 3.15. You need to be at Heathrow 3 hours before your flight and the journey from Southampton takes just over an hour if there is no traffic and that’s highly unlikely!

But it has affected my view