DoctorFeelgood

Cruise sailing date is 3 January 2023. Today's date is 4 September 2023. My NCL final payment due date says 5 September 2023. My NCL webpage says 121 days until sailing. After some soul searching, I decided this wasn't the cruise for me. Issues include that the cabin we were booked in is right under the gym (plus some other things). I called to cancel the cruise and the agent says I'm at 119 days, and a penalty applies. What's going on?