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Viking Cruises

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About Me

  • Member Title
    Viking Guest Relations ~~ Woodland Hills, CA ~ Verified Account
  • Location
    Woodland Hills, CA
  • Interests
    http://www.viking.com/

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  1. We appreciate you taking the time to share your unique experience, @17pandd, and regret to learn about your medicine. In order to better assist, please reach out to us at tellus@vikingcruises.com where one of our seasoned Guest Services agents will happily assist. We look forward to connecting and wish you a great rest of your day.
  2. Dear Cruise Critic community, We have heard your feedback regarding our policies for service animals. Thank you for the opportunity to review the situation and provide some clarity below. What is Viking's process for vetting service animals? In accordance with the Americans with Disabilities Act (ADA) and similar laws in destinations where we operate, Viking allows service animals. Guests who request a service animal must provide appropriate documentation to support the request. Does Viking allow emotional support animals or pets? Requests for pets or emotional support animals are denied, as per our policy. All service animals are reviewed according to ADA or applicable regulations, and only service animals that have the appropriate documentation for admittance into the countries on an itinerary are permitted on board our ships. What has Viking done to address concerns on board the Viking Star? We are aware of isolated instances of improper behavior from service animals in public areas on board our ships. We have updated our policies accordingly to ensure such incidents do not happen in the future. While up-to-date information can be found in the FAQ on our website we welcome further questions about individual bookings at TellUs@viking.com. Kindly, Viking
  3. Dear @Clay Clayton So sorry we missed your message! While we understand you've done so recently, we kindly invite you, or any other fellow explorers, to reach back out to us at Tellus@vikingcruises.com (where our specialists are currently fielding guest emails as we speak) so that we may assist with your individual booking and any itinerary questions you may have. We hope to hear from you soon! Sincerely, Viking
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