I recently sailed on the Enchantment of the Seas (EOS). I have been cruising for over 25 years on more then 30 cruises. Of my over 30 cruises, this was the WORSE cruise and ship I've ever been on. And I've been on some small old ships that are now a coral reefs. This ship was out of the basic items...no Pina Coladas, Mudslides, tomatoe juice, Bloody Mary's, lemons, cereal, cream cheese, the Freestyle soda machine in the Windjammer were brokenand a lot more basics. Toilets didn't work for an entire day, public bathrooms had no paper towels and the hand dryers didn't work and were rusting away. That's just a short list. Arrogant and condescending staff that didn't seem to care. We are use to a ship constantly being painted, cleaned and the cruise director being around. We saw the CD ONLY at the nightly show (and there were only 5 out of 7 nights, two nights there were no shows...). even went you went to buy photographs, the printer was broken.
There was a few positives...Embarkment and disembarkment was a breeze and well organized, our waiters were GREAT as was our room steward. Perfect Day at Cococay was beautiful, clean and a great stop...
Has anyone experienced this before on Royal? We usually sail on Celebrity, but this cruise was an embarrassment for the RCCL brand.