Ayden

Not a nice way to end a wonderful trip. Hope you and others feel better soon.

I agree...big disappointment, especially after all the build up and having to look for it in my junk mail. Check yours.

Shame when someone loses their job. Other thoughts come to my mind....perhaps the precruise customer service will be adversely affected once again. When companies downsize it usually indicates they want to save money, not spend. Let's be hopeful though.

I agree completely. I hope if that is the announcement, they at the least tie it to a fabulous sale.

My guess is the already announced incoming CEO.

We received the same offer today and i can't even be bothered to wade into the confusion so will pass. Too bad they can't get it right. Similarly, the Talbots offer,lol I will follow and wish you well on a positive outcome.

Not in our case by any stretch. We instead, count the days til our next Azamara cruise. We have done five since the changeover and all have met or exceeded our expectations. We have been cruising with Azamara since 2008 but have done lots of cruises on other lines so we feel confident in our ability to compare. We are also Elite+ on Celebrity. We have been deeply disappointed by recent Celebrity cruise reviews and our last in Spring 2022 will probably be our last. Your criteria may be different from others, so best to keep this in mind. Good luck and hopefully this helps you with your decision.

Agreed, which is why after many cruises over the years we have left Celebrity behind and find Azamara a much better choice in terms of quality and price. My hope is the new CEO won't bring in too many changes to Azamara from her days at Celebrity in the name of profit. There are some recent ones that leave me wondering?

I think the excursion prices often reflect the part of the world area you are visiting. Also tour operator supply and demand in each of the ports. Maybe have a look at other itineraries to see if this is the case to help you decide. We have had many memorable Azamara shore excursions over the years and found them comparable to Celebrity tours. I agree, the price you are quoting is ridiculous.

It is an advantage, but what would even better is booking 2 legs with one deposit. Unrealistic but wishful thinking.

Not our experience. We always receive US OBC. Four separate cruises this year alone. I would push your agent to continue to obtain clarification on this by escalating the file in case it is a misunderstanding, which i believe may be the case. Good luck.

The issues seem to have resolved in most instances but nothing that can't be solved by having a good travel agent working on your behalf. We are currently onboard and our experience has been effortless and entirely enjoyable. Don't hestitate!

It's definitely wonky and changes are being applied. On the "add on"category there is now a listing of all the extras which can be purchased. This is new. I couldn't find our obc but when i played around with the "back" arrow it popped up 3 screens as they were before...all listing on board credits. Some of which are mysterious amounts? It will all work out in the end I'm sure.

Agreed. I received the same email and to be honest can't be bothered to chase these "savings" on their messed up website. Sometimes a deal is no deal when you factor in the frustration factor. I will do my bookings onboard.

So frustrating especially after this length of time. Travel agents don't get paid enough to keep babysitting accounts unnecessarily. For this reason I'm not booking excursions til I am onboard.