mjrich73

Never mind, I found the answer on Carnival’s site: Looks like I’ll be cruising Platinun😀 Guests graduating into a new level during a cruise will receive the benefits of the new level they are graduating into from the beginning of the cruise (e.g. those graduating to Gold on the 3rd day of a 5-day cruise will receive Gold benefits for the entire duration of their cruise). Please note that ‘debarkation day’ is not considered a ‘cruise day’, therefore, points are not earned for that day.

I will have 61 VIFP days when I start my 14 day cruise in October. I’ll reach platinum status on the last day of the cruise. Will my status change on that day, or will I be considered platinum upon check-in? Thanks so much and have a wonderful weekend 😁

What was the call center supposed to do? They don't collect the information and have no direction to give. Hi Elaine5715! What the call center should have done, was provide me with the same information that you did. They should all be informed on the latest CCL Covid guidelines so they can address any customer questions or concerns. And the certainly should not put someone on hold and then never pick back up. I had a simple question that could have taken a few short minutes to answer. Hope you have a great weekend 😀

I started feeling bad during the cruise, but I thought it was due to all the smoke in the casino, messing with my chest and throat. I feel so bad by unknowingly exposing other passengers. I know we are in a much better position dealing with Covid, but I still want to make sure I am doing the right thing for those who may have been in contact with me. I called CCL this afternoon and received ZERO assistance. After explaining the situation and asking what should be done, all I was told was to email post cruise and they would respond within 45 days. I reiterated that this was a Covid concern and I wanted to make sure I was doing the right thing. The lady huffed, put me on hold for almost 10 minutes, then never picked back up and sent my call to the survey. Does anyone know the official recommendation/requirements CCL has for a situation like this or am I ok to just let it go? Thanks so much!!