Cybercsp

My favorite drink during our recent cruise on Splendor!

Update: I contacted customer service via the website, explaining that I wished to provide feedback about our Splendor cruise, mentioning that I particularly wished to praise some of the staff members. In response, I received a generic form with an assigned case number (which I suspect is more suited for problem resolution) asking me for my contact information and a summary of my request. I was told to expect a response within 15 days. We shall see...

Wo WOW. I wonder what percentage of guests complete the surveys. Very sad for the wonderful staff members who do not get recognized by frustrated passengers. Luckily, I am tenacious!

Thanks very much for all the responses. Yes, it has been our experience on every other cruise line that we have sailed that we receive a survey via email either later that day or the next. We disembarked very early, and never opened our email on the final day until we got to the airport and there was nothing there. Now I know!

We disembarked Splendor on Sunday and have not yet received a survey (It is Thursday). I really want the opportunity to mention some of the wonderful staff who enhanced our experience. Is this delay typical or shall I try to figure out the best place to send a summary? Thanks!

Thanks!

I tried to search this before I posted, so apologies if this has been frequently asked and answered. We will be boarding Splendor next week and I am wondering whether or not we will receive some type of beach bag or tote or shall I pack one (that will have a competitor’s logo…😉). Looking forward to experiencing Regent! Thanks to all of you who take the time to post your cruise experiences.

The OP is not kidding...same situation on Silhouette. I completely understand system issues, but this was ridiculous.

C4HCG: I can only speak to the white wines, because I do not drink red. The Savignon Blancs included Canyon Ranch, Villa Maria, and two Chilean offerings that i sampled but do not recall the names. The $17 glass Vermentino was unavailable. The sommelier did not recommend the Pinot Grigio. He characterized the Chardonnay as “oakey” which is not to my liking. The main sticking point for me is that an upgraded premium alcohol package could offer some solid choices. I am not expecting $40 bottle wines (I know they need to make a profit), but Total Wine sells Canyon Ranch and Villa Maria for $12.99 a bottle.

For background: We are Elite Plus on Celebrity. Our last cruise with them was on the Edge, and we disembarked into COVID (2/20). We decided to give Celebrity another try and just disembarked from Silhouette. Disappointed hardly covers what I am feeling. It is laughable that they use the word "luxury" in their marketing. I suspect that it is those of us who remember how special Celebrity used to be who are the ones (literally) jumping ship. Breakfast was the most solid meal of the day. The MDR has devolved into generally mediocre quality food (inexpensive meats, small portions, overcooked) with poor sides. Over nine days, I had one delicious starter and one entree that was very good. Do not even start me on the premium drink package wine offerings. The ship felt very crowded, especially in the Oceanview Cafe. The positives: Our cabin was comfortable (veranda), if you sat at the bars, you could have a good cocktail, especially in the World Class Bar and there was decent evening entertainment. Our best advice: Keep track of what you have spent after being nickel and dimed on Celebrity and look for good deals on other cruise lines. For example, we took a 7N Crystal Caribbean cruise in early December for $1895 PP (Oceanview) that was an absolute delight...all inclusive, amazing service, two nights in included specialty restaurants and delicious meals in the MDR, a very solid list of included wines, comfortable cabin, plenty of loungers at the pool...I could go on and on. I never say never, but am finding it difficult to imagine doing another Celebrity cruise, especially since the people we talked to in the Retreat had little better to say about their experience there or in the specialty restaurants.

It is not just you. It was our first thought after opening the cabin door.

Thank you!

I have tried to search for an answer to this question without success, so perhaps someone can assist me. We booked a shore excursion for our September cruise and provided a credit card for payment at the time of reserving it. We recently have discovered that we will be receiving some OBC that we would love to use for this shore excursion. Is there any possibility of credit card reimbursement and application of the OBC once we board? Many thanks in advance.

Alexander + Roberts. If you have any questions, I would be happy to send you more information if I can reach you.