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Mark_T

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  1. You can go to the YC Concierge once you are onboard and let them know you are interested in an upgrade, but you may find they cannot confirm vacancies until boarding has completed so they can be sure any 'no-shows' really aren't coming. Those who were able to bid for upgrades will have been accommodated by then so unless there were too few bids, it is just the 'no-shows' that may still be open...
  2. Divina does not have a Sommelier in the YC restaurant, but I would suggest you ask to be seated in Glenn's section and he will take good care of you along with his assistant, Susmeta...
  3. That would be the way I'd approach it as well, since you can't blame the staff for everyone arriving too close to the end of service to be accommodated, but they should have redirected to the YC buffet, especially on the first day when many guests might not even know it existed...
  4. It is more that you can't make a reservation than that you don't need one, but especially for lunch the times are a bit limited so with everyone boarding and heading there it is risky to leave it until late. The other option of course is the YC pool buffet rather than the main buffet, and of course Hola! is open for lunch on embarkation day as well.
  5. It would also be good to confirm that the version of the Terms sent at the time the cruise was booked also contain these covid clauses...
  6. With respect you are reading that as 'five days prior to the day of embarkation..' but that is not what it says. 'Within 5 days prior to embarkation' is 5 days before the act of embarkation, not before the embarkation day, so I can't see how that can be a clear statement that the day of embarkation doesn't count...
  7. The booking confirmation email comes with a copy of the terms, so that should be all you need. Similarly if the terms that KimPossible1 received with the booking confirmation for this cruise include the Covid clauses then she should be clear for any further action she decides to take.
  8. If you check the version you would have received when you made the original booking, is the same language in there as well? Curious, as there is nothing similar in the UK terms so wondering if this is a website issue as this sort of language disappeared from most cruise lines some time ago…
  9. Personally I'd start with the credit card route, if that hasn't already hit the time-limit for a claim, as it is likely to be the quickest and easiest path to a refund....
  10. This sort of thing is why I asked, but I agree, I can't see any reason why this claim should not succeed. It almost feels like the agent on the phone only understood the 'denied boarding' route and not the alternative 'cancellation' route which the OP used.
  11. Hopefully not an issue, but did the doctor administer their own test before issuing the letter, or was it issued on the basis of the 'home test'?
  12. The only thing that can sometimes cause a delay is if there is a more detailed clearance process for the ship itself, due to the previous cruise visiting ports like Colombia, but if it is just one of the shorter Caribbean island cruises then you should be fine.
  13. Ignore the time you are given, just turn up around 10:30 or so and you'll go straight onboard. Last month, we left our hotel in the Brickell area around 10:25 from memory and we were onboard and in the YC lounge about 30 mins later ... The magnificent 'Pepe' met us right after security and had us onboard in record time, I'd hope your experience would be similar.
  14. Yes, that is exactly how it works. Typically just two or at most three languages though in my experience, and it wasn't really a problem.
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