The Medallion app is a sham! They cannot even track their own receipts for ordering the medallion. When I talked to the help line today they could not help me because of “problems “ with their own app. Customer service (which, btw, is in a call center somewhere in India) said they’d cancel my current medallions order and re-select them to be sent by Tuesday (9/5) to my residence. Thus allowing us to board via the Green Line! Currently We should be bumped to the Green Line since we’ve satisfied all the registration requirements per the app. But, no, they claim because the original medallion order was to be picked up via the Blue Line ( the only choice provided) we cannot embark via the more direct Green Line! The medallion app is rife with problems and inconsistent performance. The old manner of checking in and getting a card was ideal because it worked! We’ve been on several cruises via four different cruise lines including Princess but the medallion app is NOT USER FRIENDLY AND NOT INTUITIVE! Princess! Please fix what you’ve created!
Anyone else have issues with the all? I bet there are plenty.
