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Received earlier this week email related to changes for 21st September 2025 cruise. Since dates were changed this will probably affect quite many cruises in a row. " Dear Valued Guests and Travel Partners, At Norwegian Cruise Line, we value your loyalty and thank you for making us your vacation of choice. We have important information regarding Norwegian Viva's 9-day sailing from Athens (Piraeus), Greece on September 21, 2025. Travel partners are asked to share this information with impacted guests. We are committed to delivering exceptional vacation experiences around the world. While it is always our intention to maintain original itineraries, at times unforeseen circumstances require us to make modifications. Due to port congestion restricting the ability to disembark in Haifa, Israel on September 30, 2025, we will now embark in Athens (Piraeus), Greece on September 20, 2025, and debark in Haifa, Israel on September 29, 2025. We apologize for any inconvenience this may cause. The revised itinerary is as follows: Original Day Destination Arrive Depart Sun PIRAEUS (ATHENS), GREECE 5:00 pm Mon KUSADASI, TURKEY 6:30 am 12:30 pm Tue ISTANBUL, TURKEY 8:30 am 6:00 pm Wed MYKONOS, GREECE 1:00 pm 9:00 pm Thu SANTORINI ISLAND, GREECE 8:00 am 9:30 pm Fri AT SEA Sat ALEXANDRIA (CAIRO), EGYPT 8:00 am 9:00 pm Sun PORT SAID (CAIRO), EGYPT 9:00 am 6:00 pm Mon ASHDOD, ISRAEL 6:00 am 11:00 pm Tue HAIFA, ISRAEL 6:00 am Revised Day Destination Arrive Depart Sat PIRAEUS (ATHENS), GREECE 8:00 pm Sun SANTORINI, GREECE 8:00 am 10:00 pm Mon KUSADASI, TURKEY 6:30 am 12:30 pm Tue ISTANBUL, TURKEY 9:00 am 6:00 pm Wed MYKONOS, GREECE 1:30 pm 9:30 pm Thu AT SEA Fri ALEXANDRIA (CAIRO), EGYPT 6:00 am 9:00 pm Sat PORT SAID (CAIRO), EGYPT 8:00 am 8:00 pm Sun ASHDOD, ISRAEL 6:00 am 11:00 pm Mon HAIFA, ISRAEL 6:00 am WHAT HAPPENS NEXT: All guests may choose one of the following options by Monday, August 14, 2023: 1) Sail on Norwegian Viva's modified 9-day itinerary. All original pricing and promotions will be protected. If this is the preferred option, no further action is required. OR 2) Cancel the current Norwegian Viva reservation and rebook at a later date. Guests who choose this option must contact us no later than Monday, August 14, 2023. In the U.S. and Canada, guests should call 1-800-327-7030, visit www.ncl.com or contact their travel advisor. Guests residing outside of the U.S. and Canada, should visit www.ncl.com for local contact information. -Upon cancelation, guests will receive a full refund that will automatically be returned to the original form of payment. The refund will be processed within 30 business days of cancelation and will be returned within seven to ten business days following the processed date. The visibility of the funds is dependent on the guest's financial institution's internal policies. If the current reservation was paid utilizing a Future Cruise Credit (FCC), 100% of the FCC used will be re-applied to the guest's Latitudes account approximately 7 days from the date of cancelation. No further action is required. Guests with active reservations as of Tuesday, August 15, 2023, will have their reservations moved to Norwegian Viva's modified 9-day itinerary. TRAVEL DOCUMENTS Depending on nationality, guests may require a passport and/or a visa to visit certain ports of call. All necessary documentation should be printed and available to present at check-in on embarkation day. Guests who fail to obtain these documents will be denied boarding. For more information on the necessary documentation to sail and for all ports of call, please visit www.ncl.com/freestyle-cruise/cruise-travel-documents. Requirements and policies are subject to change. YOUR HEALTH AND SAFETY While we welcome all guests to sail with us, regardless of vaccination status, and with no testing or masking requirements, it is the responsibility of the guest to be aware of, and to satisfy, any local protocols and/or travel restrictions in place at the visiting destinations at the time of sailing to avoid denial of boarding. For additional information on our health and safety protocols, please visit www.ncl.com/sail-safe. Please note that destination-specific travel requirements supersede any NCL embarkation protocols. As such, we strongly encourage you to visit www.ncl.com/travel-requirements-by-country to ensure you are in compliance and avoid any chance of being denied boarding. We encourage you to check these sites often, as regulations change frequently and with very short notice. We sincerely appreciate your understanding and look forward to welcoming you aboard the beautiful Norwegian Viva for your dream vacation at sea! Sincerely, Norwegian Cruise Line" I decided to cancel but it has been quite tricky. I send them an email and waited for response for few days. When they responded they asked to call since couldn't handle cancellation via email. Well called them and took nearly 30 minutes on the phone to hear that if I cancel they won't refund my deposit. It is stated clearly that refund will be made in case of cancellation. And then I got a request to email them about this and include this letter I received in it. Can't say what NCL really wants - do they want an email or phone call. And deadline is on Monday, NCL isn't making this easy. Once again their customer care is really bad.

Amsterdam will ban cruise ships from the current terminal next to city centre. So might be that Amsterdam will change to another port - Ijmuiden isn't that nice location for passengers to embark / disembark.

I don’t mind the change. I hope customers can then choose either AM or PM daily service. They should cut the environment crap though and say honestly that they want to cut costs. What comes to daily service charge raise - it doesn’t make sense since customers are now getting less service and increase was quite big in percentage.

Had the same as others. Got upgrade and weren't charged the difference.

Would be best if all cruise lines just would add service charges / gratuities to their cruise prices.

They are basically better stuff but I don't how much the taste will improve in mixed drinks. Personally utilised it for better wine, champagne, whiskey and cognac. Also for having better gin in GT.

I have friend cruising now on Encore and based on pictures they are serving mixed shots.

Hasn't that been normal before the covid - only officers and entertainment staff were allowed to use guest premises? And I think that is fully correct as well. Why would other be allowed to use same facilities as passengers?

Well actually they already started the sale and it is valid till 5th December. So nothing new coming for black friday.

Well it got sorted since I send 4 emails and made 2 long phone calls to correct their error. Seems that customer does their job for free.

Things might be sorted now - it only required 4 emails and 2 phone calls. First I got email from them after cancellation mentioning only partial sum as FVC. Then after response they confirmed that I will get more FVC and also refund to my bank account. Then I called them as about that weird FVC on my account and was answered I will get a refund as said (and they couldn't explain the FVC). Then I got message that they won't refund anything to credit card, all is FVC. Then I called them and it took 35 minutes but now seems that FVC is correct and they promised me the refund to credit card. At the same time they were trying to clarify my previous email and got response that they have refunded things to my credit card on Friday and I will have same amounts as FVC. 😄 Have cruised with NCL, MSC, Royal Caribbean and Celebrity and never had this kind of mess with invoice.

Now I got response that they are not going to refund anything. All will be put to FVC. I just send them an email if they really are going to do it. If yes, then I will dispute it with my credit card provider.

Hi, I had to cancel my cruise and VV said that I would get a refund for the bar tab and taxes + port charges. Rest I would get FVC. When checking from their website all of that is shown as FVC but with two different amounts. I called VV and they said there should be refund and they did only see one FVC for me (matching to another sum). And their customer service agent wasn't able to explain the reason. Has anyone of you had similar experience that refunds are visible under FVC when those are handled and then they would disappear?

Irresistible Med from Barcelona - Valiant Lady 2nd to 9th July 2023. https://virg.in/oHkU https://virg.in/oHkU h

Yes, there are different terms for different markets. For example for me final payment due date is one month before the cruise. And can naturally make dining and all other reservations before that.