We used Luggage Forward to ship bags to the Island Princess for the World Cruise. UPS picked them up at our home and the next time we saw them was in our cabin on January 19. We were able to track them from pickup to delivery. Unfortunately we had to medically disembark the cruise in Honolulu. We checked into a hotel, left our luggage and went immediately to the hospital. I called Luggage Forward to cancel the arrangements for the end of the cruise in Fort Lauderdale and ask if the luggage could be picked up at our hotel. the customer service was excellent and the luggage was picked up on Monday, 3 pieces delivered to our home 2 days later and an oversized bag delivered on Friday. The luggage almost beat us home. We couldn’t have been happier with the service. Our case manager at the hospital had never heard of this service and was happy to keep it in mind since the hospital, unfortunately, gets lots of tourists. It certainly simplified getting home not to worry about luggage for a world cruise.