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pbnjrockette

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Cool Cruiser (2/15)

  1. Service Outage Update To Our Valued Guests, As you may be aware, on April 20 our company discovered a ransomware attack which took down our call center, website, email and other internal systems. Our employees are working around the clock to overcome these challenges to continue serving guests who are en route or preparing for future departures. We apologize for the distress this is causing and thank you for your patience as we work with the experts to resolve these matters and bring you the latest information. As of 6:30pm ET on Friday, April 28, the Vantage Travel website went back online with limited functionality as we continue to troubleshoot. Our call center is anticipated to be back online no later than Monday, May 1. While we work to restore our call center, we are actively monitoring messages to our temporary email vantagetravel.customercare@gmail.com,Facebook Messenger and Instagram Direct Message and replying by message or telephone as quickly as possible. When contacting us, please provide your preferred telephone number, email, and reservation number. Please continue to contact us through these channels and check back here for the latest information. We are aware of the conflicting news reports about Vantage Travel’s operations and trip cancellations following our initial announcement and know you have questions and concerns. To confirm, trips are underway, and no trips have been disrupted or cancelled specifically due to this incident. To confirm, we have cancelled four trips to the Netherlands due to the vessel’s readiness and two trips to Egypt. All impacted guests have been notified. With the recent U.S. State Department Sudan Travel Advisory, given the proximity, we are closely monitoring our trips to Egypt until further notice for the safety of our guests. If you have a trip scheduled, please visit MyPortfolio to confirm your trip status. Regarding the ransomware attack, law enforcement was notified upon discovery of the incident, and we are working with the Booz Allen Hamilton and Constangy, Brooks, Smith and Prophete firms to investigate the incident, restore our systems and protect guest information. We appreciate your patience and look forward to serving you.
  2. This is interesting… Vantage is not a member of the USTOA, so customers are not protected by the Association's $1 Million Travelers Assistance Program. Additionally, Vantage Deluxe World Travel encourages customers to bypass travel advisors and book direct, giving them no one to advocate on their behalf.
  3. Vantage is not a member of the USTOA, so customers are not protected by the Association's $1 Million Travelers Assistance Program. Additionally, Vantage Deluxe World Travel encourages customers to bypass travel advisors and book direct, giving them no one to advocate on their behalf.
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