commodoredave

Thank you. As some others on these boards know, I am not someone who quietly accepts disappointment on board— I usually address it right away in a calm and polite fashion. And it usually results in a positive outcome as with the inferior burgers on board.

There were no viable options. At dinner, we asked our waiter about our order several times and he kept saying the kitchen was busy but our order would arrive soon. We also spoke with someone more senior 10 minutes before we left, and spoke with the Maître d on exit. Somehow our order got misplaced and staff didn’t figure it out on time. The couple sitting next to us couldn’t believe it and said so. They were more apologetic than our waiter. The Maître d did call our cabin 30 minutes later to apologize again, and offered to send anything from the menu to our cabin, which we appreciated but declined as we had picked up sweets from the Arts Cafe. As for bath towels, they hang on a rack at the end of the bath tub, and cannot easily be seen when the bathroom door is open. Had we noticed they were missing before we went to bed, we would have certainly called our butler and asked for then. But we didn’t notice they were missing until I got out of the shower soaking wet the next morning, at which time is was too late to call for them. So making excuses for very poor service by blaming the victim and saying there were other options is completely ridiculous. Having said that, it was one night and morning out of 14 of them, and while we’d like to avoid a repeat, it did not ruin what was otherwise a very enjoyable cruise with a wonderful itinerary.

I would also add alcohol in the mini-fridge to the essentials you mentioned.

True. Plus, try finding a butler on disembarkation day when your naked body is covered by a hand towel and the only way to find him is by searching the hallways!

Unfortunately I didn’t notice the absence of bath towels until I exited the shower. The comedy that followed while I tried to dry and cover myself with a hand towel will be ingrained in my memory for a long time.

Thanks. Breakfast this morning was nearly as bad. DW ordered eggs over easy, which had been served perfectly on 7 other occasions. But this morning, they arrived with burnt edges, a sign of over cooking on too high a heat. We sent them back and the same eggs came back 3 minutes later with the burnt edges simply trimmed off with some brown still showing. Our waiter was extremely embarrassed. We said it doesn’t matter. He said it does matter because the kitchen can and does do better. We were impressed by our waiters sincere interest in quality which was totally absent by people in charge over him.

Just got off the Muse in Yokohama. The best word to describe our cruise experience is “inconsistent.” Some days in some restaurants the food was really good, and other times it missed the mark. The same for service and entertainment. The low points were our last night dinner in Atlantide, which never arrived (we left after 85 minutes). That was followed this morning by having to dry ourselves with hand towels after showering because the room steward forgot to leave us bath towels. In contrast, we had our best lunch today in 2 weeks at a local noodle shop in Tokyo for US$6!! Talk about good value proposition!!

Yous correct!

If there’s a major cruise line out there that hasn’t cut back and changed in the past 5 or so years, I’d be interested in knowing who. But the best ones know how to save money with minimal impact on the customer experience. With SS, the situation has been exacerbated by over-promising in the company’s marketing, without the ability to consistently deliver. SS might be better off if they under-promised and over-delivered more often.

I didn’t get the “esteemed guest” salutation, but Bert did say as per below that he was looking forward to meeting me onboard in due course. DW is very upset she wasn’t included and would like to make it very clear to Bert that I will not be sailing without her. I am looking forward to meeting you onboard in due course. Best regards,

Bert Hernandez has been named the new President of Silversea to succeed Barbara Muckerman. Good or bad news?

I recommend hanging dirty socks in the Casino. They will make the room smell better.

On the Muse, the original hand-made from ground beef, thick and juicy burgers are back at the Pool Grill in place of the pre-processed mass produced cardboard ones… and, they are good as ever!! Whoever made the terrific decision to dump the cardboard burgers mid-cruise should be the SS employee of the month!!!

Great news! I went up to the Pool Grill today to see if I could pre-order a freshly made hamburger for tomorrow lunch rather than the pathetic pre-processed, frozen and thin burger we received a few days ago (see below photo). To my complete surprise and delight, I was told that the Grill was no longer serving these burgers, and had returned to making their own fresh and plump burgers. They even took me behind the counter to show me the fresh burgers. Wow! What a fantastic mid-cruise course correction by SS.! Thank you!! Having one of these new burgers tomorrow and looking forward to it.

Trust pilot is also not very kind to Azamara. However, there are always more disappointed people leaving reviews than happy people. https://www.trustpilot.com/review/azamara.com