nonrev1

I remember when Azamara started the Azamazing evenings and the fares of the cruises went up at the same time. The fares have continued to go up but we are not getting any type of credit by not having an azamazing evening. They had originally put a price on the evening saying if you did not cancel, you would be charged 200.00 per person. The onboard events clearly don’t have a value of 200.00 per person. Our Japan intensive cruise last year had the Azamazing evening onboard the ship and it was in our one non Japan port. While in Norway we had our event off the ship….but, it was not of the caliber of the previous Azamazing evenings. No wine at the event, no gift in the room when we returned. We went to a theater, saw a musical group and returned to the ship. This was as quite a few of you said - it set Azamara apart from the others. Now it is a hit or miss. It was something that made Azamara a more upscale brand …..can’t really say that anymore.

We were on the Journey and we were asked if we wanted to test the new work product. The equipment never arrived. But, they said we woild have fast internet speed just without the equipment. The speed and reliability were pretty bad. Just could not imagine selling a work during your cruise product. I am guessing they are trying to capture some of the wave of working virtual people. But, they have a long way to go with their internet reliability and speed. As for the small group travel…..it is anither revenue stream they are trying to capture but if they can’t get loyalty, pre booking excursions or website correct…..I think they are biting off way more than they can chew. Crazy that they can’t fix the current problems and they want to create a whole new set!

My travel agent has said the same thing. We have a booking that we have been trying to cancel, and she has spent hours upon hours upon hours. She has no success with Azamara. She finally gets through they commit to fixing it, and nothing happens.

I don’t think there is anyone monitoring this board in Miami. . He contacted me regarding the comments we made on our comment card. The sheet that you show from scenic tours is something like what we suggested for all cabins versus for a suite, Like I mentioned, there’s no longer consistency among the ships. That is disappointing to the Long-term customers and also new customers have no idea what to expect or not to expect

We just met with the assistant hotel director. He read our comments and wanted to explain. ( love that they always read the comments) On the Journey about a year ago they stopped ice buckets in rooms and beverages in the fridge. He said they never really knew what customers wanted and beverages expired and they lost control of inventory. I get it. But, for us long time Azamara cruisers it was surprising and for new cruisers they don’t know or expect it. All of the items that were provided before are still available but you have to ask. We suggested that they put a note in the cabins to let cruisers know what is available……just ask for it. Also, there is no uniformity/ consistency between ships. So, where we saw this as a reduction/cut back in amenities. It was really a better allocation of amenities. You just don’t realize that they are available but you have to ask for them. If you are new to Azamara how can you ask for what you don’t know is available? They need to communicate.

Ours was escalated weeks ago so it would be correct by the time we cruised. Unfortunately it got worse, not better. We still have an issue with a cruise we cancelled that has fallen into a black hole. And still no loyalty credit received for our April 3 Japan cruise. Crazy that I expected a little more progress after close to 5 months. I do feel bad for them onboard …it’s not their fault.

We have always been fans of Azamara and been sailing with them since the beginning of 2011, We have reached our frustration point. We were cruising one week after the computer meltdown and were definitely affected during the cruise. I was hoping by the time we took this one that things would be resolved. Unfortunately, that is not the case. our loyalty accounts are still not correct, but it does affect us because we are due free nights. When we spoke to loyalty onboard, we were originally misinformed that the program was going to go away because they had no idea of who was owed what. I said that’s a very unacceptable answer and how do you just decide that a program is going away with no notice. She handed me a letter from Carol Cabezas and said it’s outlined here. It did not say anything like that in the letter, and then she backpedaled. Our onboard credit was still incorrect and it took five days to fix it. But, there are things that are just off now that are hard to put your finger on, but have changed the way we feel about Azamara. We usually received a nice note welcoming us back….. nothing. We asked why we had no ice bucket and found out it is now only on request. I know these are little items but Azamara is trying to sell itself as an upscale boutique cruise line. Our fridge was empty…. If you want something you have to ask. We are now out of what we asked for and need to ask for more. For long time Azamara cruisers we know what we had. New cruisers don’t expect or know what used to be. Dinner in Discoveries was always very good. Now, it is hit or miss. The staff is wonderful but the onboard product has diminished. I could go on… but I will go back to the original title of this thread……Carol Cabezas, what on earth is going on?

On the Journey

In some cases I think no matter how good your agent is, Azamara is just so messed up they are making it impossibleq for agents to do their jobs. I have two completely separate issues going on with two different cruises. One cruise that we are trying to cancel has been a 4 month saga. My othe cruise we are leaving on next week. We have had no communication from Azamara. An email would be nice telling us about check in times etc. ( no, my agent did not receive, either). I signed in the other day to see if everything was ok with my tours, OBC etc…..and to my surprise, everything was gone and in its place I had a new loyalty number, no upcoming cruises and no points. Imagine my surprise. So I called Azamara to find out what happened and to also find out where my credit card credit was for a tour that i canceled. I had a wonderful agent …but her hands are tied and limited by the capabilities of the booking system. She said she saw where I called several times inquiring about the credit but it was never processed. As far as my new number, she was not sure why I received a new one. She was able to pull up my original number….the loyalty points after sending in many “forms” are still incorrect. Plus, my points from my April 3 cruise have never been added. They don’t show anywhere…almost like it never happened. She is putting through a form for immediate attention. I am sure it will get fixed but most likely not in time to book the free nights I’m eligible for while I’m on the ship. I am kind of over Azamara now. In my eyes, this tarnished them.

Last week my loyalty points changed….probably for the 20th time. Still wrong and I’m tired of filling out “the form”. We did not get credit yet for our April 1 Japan cruise. I was hoping everything would be correct by the time we board in 8 days. We are due free nights, but if our loyalty points are not updated we won’t get to book while onboard. We were supposed to get credit back to our credit card for several tours and they were supposed to take from our OBC…… never happened. This has been going on too long.

My past cruise is still showing as my future cruise at - 85 days. My canceled cruise still shows as an upcoming cruise. But the good new is that my two “real “ cruises are showing.

Ours were in our cabin when we boarded in April but they were for excursions that were canceled prior to the website meltdown. Everyone was also advised to check their excursion tickets carefully because wrong start times were printed on some.

What officers are onboard? Sounds like you are having a wonderful time.

I really do agree that Ms. Cabezas is misinformed or is living in a false reality. She had to back pedal after her first email saying how good things were. I have sent the same form over and over and get the same exact reply that everything is correct. I don’t even care right now about my loyalty points being correct. I feel so bad for the crew. Everyone does have a wonderful time once they board …..but, they are bending over backwards ( even more than usual) to make up for all the issues pre boarding. Plus, with the premium we are paying, I don’t want to wait in line to prove I have paid for something or wait several weeks to a month for a credit or have my credit card refund put in as a non refundable OBC and spend time straightening it out. This has been like a job.

I have sent emails to Guest Relations and Loyalty with no response at all. I have had only one response from filling out the form several times and it says everything is corrected. Not! Has anyone noticed that we have not heard anything from Carol Cabezas recently? ( Besides her email welcoming me to Azamara 🙄) I have two more cruises booked with Azamara. These will probably be the last as this situation has gone on way too long and the issues are far from resolved.