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DaveFr

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    San Diego, CA
  • Favorite Cruise Line(s)
    Regent

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  1. Not on any of the regular Regent Alaska cruises I’ve taken. Dave
  2. Last November in Athens we stayed at the XENODOCHEIO MILOS hotel. We enjoyed it and would book it again. The hotel also has an excellent fresh seafood restaurant. Dave
  3. In this context, departure means the time the excursion begins. I have many nights on Regent and have canceled extra charge excursions after the cruise began. As long as you cancel more than 36 hours before the excursion begins, the shipboard credit you used to pay for the excursion will be re-deposited in your account. Dave
  4. Probably more than 10 years ago I remember a guarantee passenger being Bumped from a Caribbean cruise. I don’t remember if it was a Regent or Oceania cruise. The bumped passenger posted about the incident on Cruise Critic. A couple of days later Frank Del Rio, who was the CEO of both lines at the time, posted that the passenger should not have been bumped and that it was a mistake. In addition to a full refund, the bumped passenger was given a free cruise. As others have said, Regent will make offers to booked passengers to get them to move to another cruise so Regent does not have to bump any guarantee passengers. To give you an idea of the length Regent will go to to avoid bumping any passengers, here’s what we experienced in 2015. In September 2015, we were booked on Mariner in a category G or F suite for a 21 night cruise from San Francisco to New York. We had taken an air credit for the cruise. Regent offered to switch us to one of three cruises. We chose a 28 night cruise from Cape Town to Singapore on the Voyager. We were upgraded to a Penthouse B and given business class air from Los Angeles round-trip with no air deviation fee. Regent provided all visas at no cost (worth about $1000) and credited us with $1500 because we declined the included pre-cruise land program. Finally, Regent gave us a refund of around $3200 which might have included the $1500 credit. I don’t remember the exact figures but the new cruise ended up costing us less than our original Mariner cruise. So the OP should feel highly confident that they will not be bumped from their cruise. Dave
  5. I don’t know about Radisson but Regent gives passengers who are platinum and above a daily newspaper upon request as an included perk. Otherwise, you may request a newspaper for a charge. I think it’s about six or seven dollars per day. Dave
  6. As Pcardad said, the boarding time slot is basically irrelevant on Regent cruises now. In the past, it made some sense when Regent was doing Covid testing at the pier prior to boarding. Dave
  7. I agree. Pure speculation on my part but the Paris Olympics begin on July 26. It’s possible that there is increased tourism in Iceland during July because of people visiting Iceland prior to the Olympics. If so, such an increase could result in hotels reducing the number of rooms they would offer to Regent at contract rates. Dave
  8. The $200pp or £150pp amount is the hotel credit you would’ve received if you had declined the hotel and transfer when you booked the cruise. The ham-fisted attempt to call a required refund a goodwill gesture was a PR disaster. The $200 OBC was the Goodwill gesture. Dave
  9. Jennefer Teegen (jteegen@rssc.com), the Director of Guest Experience and Loyalty, is the person to contact with your question. As sorely missed as he will be, I don’t think Mike Moore would have been helpful as this is not an IT question. Dave
  10. Good to know. Has Regent made full payment for your flights or are they waiting until the 60 day mark? Dave
  11. Last September, Regent booked us on Turkish Airlines flights from Barcelona to Istanbul to Los Angeles at the end of April. A couple of days later I called Turkish Airlines to confirm that the seats reserved by Regent were in the airline’s system. I was informed that my reservation had been canceled for nonpayment. since payment was not supposed to take place until 60 days before the first flight, I contacted my TA who, in turn, contacted Regent. The Regent air concierge contacted Turkish Airlines informed her that the airline no longer would wait until the 60 day mark for payment but wanted immediate payment. Apparently, the contract was still in effect with the exception of the new payment requirement. Dave
  12. The problem with your analysis is that, notwithstanding no self-service buffets, Oceana has had outbreaks of norovirus in the past. (See, e.g. https://boards.cruisecritic.com/topic/2236267-gastroenteritis-now-on-regatta/#comment-47963938.) Dave
  13. I don’t know about the Norton VPN but I use a Proton Plus VPN on all Regent ships without any problem. I don’t see why the Norton VPN wouldn’t work as well Dave
  14. It’s rare but we have experienced a few ports that required the use of local tenders instead of the ship’s tenders. My memory is that one of these ports was in French Polynesia. Dave
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