Probably because this happens in one out of a thousand (or less) MoveUps, and they have no procedures in place to deal with it, and are just winging it.
Prior to the move up Celebrity had the right to move him to a different cabin. The move up terms clearly state that all the terms of the original booking remain in effect after the move up.
Anyway, it seems to me that the crux of the problem is the disparity regarding the damages incurred. I expect Celebrity feels the poster was made whole by refunding his money and returning him to his original cabin, and gave some OBC by way of apology. Meanwhile, the poster has an entirely different view on that topic.
We did that cruise a few years ago, the sea days were mostly glacier/scenery watch days with an expert pointing out things to look at over the intercom. There were also talks, but the highlights of the whole cruise were the National Park and College Fjord.
It was terrible customer service, but I’m not sure how far the law was actually stretched. Generally speaking, Celebrity does have the right to change your cabin, and The MoveUp terms and conditions do state that all terms and conditions of your original booking remain in effect.
Since the original question was about Blu, officially, both Blu and Luminae are smart casual every night. Even though they may try to make you think otherwise.
Specialty Restaurants (Including Luminae for our Suite Class guests and Blu for our AquaClass® Guests):
The dress code in Celebrity’s Specialty Restaurants is Smart Casual for every night of your cruise. Evening Chic attire is only required in the main dining room on your
“Evening Chic nights.”
There are ones on Oceania, Princess, Norwegian, Royal Caribbean, Cunard, Azamara, and Regent. None on Celebrity. There is a site offering cruises and other Vacations to Go on that has a really good custom search engine.
You lose a lot of money exchanging it twice, and cruise ship are not known for giving the best rates. It’s hard for us Americans to get used to, but in a lot of countries tipping is totally unnecessary, if not considered semi-insulting. You might look into the specific countries you’re visiting.
Generally, in country ATMs give you better rates than the ship, and I wouldn’t get any more than you think you really need.
Thanks for the information, it was very helpful. We are sailing out of Southampton, and are spending two nights there pre-cruise, so we can get to the pier pretty much any time we want.