We had questions regarding Regent’s advertising for concierge benefits and shipboard credits that could not be resolved because of disputes between customer service and operations. We brought this matter to the attention of leadership through emails but our efforts to get leadership involved to resolve this dispute went unanswered. This is very disappointing and quite frankly, not the level of attentiveness that we expect from Regent or that we received in the past prior to its acquisition by NCL.
Aunteemom