Gull

My apologies if this has been asked before - I searched and couldn't find it. I booked a cruise in late May and now the exact same cruise with same offers is now available for less. The Oceania Rep I used has not been very helpful with questions about a price adjustment. I'm tempted to cancel and rebook, this time using a TA. Has anyone been able to get an adjustment?

Are guarantee cabins ever given move-up offers? Thanks!

That is the exact email I received - 3 of them on two consecutive days. I'm still not convinced it is resolved....although Celebrity claims it is.

In the event this helps anyone... I called Captain's Club and the person was nice but unable to help. Transferred me to the Dept. that could. After a 38 minute wait I was connected with Gioavani. He told me it was a good thing I called because the reservation would have been canceled had I not called. Told me my Celebrity Cruise Consultant hadn't resolved the issue (although I know he did yesterday as I had the email that shows it). I've now printed out everything - all emails to bring with me as I don't believe this has been resolved. This is not a seamless vacation. This is beyond aggravating.

I hear you! I've got a paper trail too. I need to sort this out today as am leaving on a business trip out of the country and won't be able to use their 800 numbers. This is ruining my anniversary celebration.

Were you able to call Someone?

I tried our Celebrity dedicated consultant. What is the best number to call? Thanks

We've got an upcoming reservation in a couple of weeks that was paid for by the due date. It's for a BIG anniversary. Had an email yesterday saying we owed substantial amounts and my account looked like they had doubled the cost of the cruise. Called our Celebrity Consultant and he sorted it out at Celebrity's end. It's happened again today with my dining reservations saying I owe money. All was paid on the date of booking using some of our onboard credit. When I checked my credit card, I was charged full amount and the onboard credit was not counted.(but it was used). My Cruise consultant is out of the office until Monday. Is/has anyone else had this problem? We are Elite and I'm about to call Captain's Club but I'm feeling that this is ridiculous and unacceptable.

Thank you for the wonderful suggestions! Since it is only one day, I think we will follow your first suggestion and head into town to explore. I am intrigued by Akaroa though....maybe that land trip we are hoping to do next year will actually come to fruition.

Thank you!!! This was very helpful.

Thank you for your reply! We were supposed to take this cruise in Feb. 2021 which was cancelled due to COVID. Originally it ended in Auckland and our plan had been to stay a couple of days (or more) to explore NZ. Not an option now so doing the best we can with what we have. I think we are going to do the tour and enjoy the experience. Hoping to do a land visit to NZ over New Year's 2024... I see you are from Christchurch - any suggestions for an do-it-yourself excursion? Thank you again!

Cruise starts and ends in Sydney. The cruise land excursion is 24 hours. Price is now 1100 USD. We paid 800USD. PP. First time visiting NZ. Thank you " Highlights Explore the enchanting gold rush village of Arrowtown and discover the town’s rich history at the Lakes District Centennial Museum. Relish the magnificent views of towering granite mountains, ice-carved fjords and sparkling waterfalls at Fiordland National Park. Experience the grandeur of Milford Sound, named the world’s top travel destination by TripAdvisor in 2008. Enjoy a delicious lunch in Alexandra Sample award-winning wines at the Gibbston Valley Winery, renowned for their extraordinary range and premium quality. See the Kawarau Suspension Bridge, the site of the first commercial bungee-jumping operation. Embark on a scenic evening cruise across stunning Lake Wakatipu aboard a vintage steamship. Savor authentic New Zealand fare and enjoy a fascinating sheep dog herding demonstration at Walter Peak High Country Farm."

We've booked a fairly pricey cruise excursion called, Multi-Day Adventures - Queenstown - Milford/Dunedin on Celebrity. Would like to hear from anyone who has done this or something similar. Worth the cost? Description below. Thank you! "Immerse yourself in the spectacular natural beauty and rich culture of Queenstown on an overnight tour that features historic mining communities, a lush, emerald gorge, an exemplary winery and incredible cuisine. Explore vibrant lakeside towns and picturesque villages as you journey across commanding snow-capped mountains, awe-inspiring fjords and the pristine alpine scenery New Zealand is famous for. An evening steamship cruise, fascinating museum visit and award-winning vintages all converge in an unforgettable experience."

And....finally.... After all the headache, I called again. 39 minute wait time. Somehow, I managed to end up with someone named Coral who was WONDERFUL!!! I believe she is based in Jamaica and she should be elevated to Manger/Supervisor because she optimizes great customer service. She tried one group while I waited for over an hour and in the end not helpful. She said she'd try one other option and would it be ok if she would call me back. I said fine and thanked her for all her assistance. I assumed I would not hear back. 2 hours later she called back. Credits extended the extra days and applied to my cruise! I do hope someone on Celebrity reads our comments.

So I tried the idea of contacting assistance via their online assistant. The conversation has been copied and is below. I followed their suggestions. The new phone number connects you to the same information as the other number they publicize. I tried adding my FCC to my NZ cruise which expires 4 days before the cruise. My Plan B is to move to an Australia Wine cruise leaving in early Feb. I tried calling. Useless. I tried calling as if to make a new booking. Person was lovely and did offer some suggestions including asking to speak to a supervisor. I called again to try to get help. Made contact with someone after 35 minutes who was at least helpful and polite. On the phone for over an hour and was told that they will not extend the certificate for 4 days so that we can use them. She is now trying another supervisor office to see. Will I get a call back? This is just ridiculous. Me Hi, We have a New Zealand cruise booked for February 16, 2022. This is replacing a New Zealand cruise from 2021 that was canceled due to COVID. Is it possible to move the cruise up to the Australia Wine cruise on February 7? We have two $1,000 certificates I thought I'd be able to use but they expire on February 12? Or could they be applied to my original New Zealand cruise? Thank you. Chat started Customer Service Thank you for choosing to chat with us. We are experiencing high chat volume. One of our agents will be with you shortly. Anna joined the chat Anna Hello! Thank you for contacting Celebrity Cruises, where we take you to unforgettable destinations. My name is Anna, with whom do I have the pleasure of speaking with today? Me I can provide you with my Captain's Club number and reservation number if that helps Anna hello Me Hi! Anna we are removing redemption and sail-by date parameters from your Future Cruise Credits. Here are some additional details of what is changing as of today: • The portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. • The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. you can redeem your Future Cruise Credit here -> https://www.celebritycruises.com/future-cruise-credit Me I tried and it wouldn't let me Anna please call our customer service team to assist you The phone number for our Customer Service Team is US (800) 556-8209 option #3 or Canada (888) 303-6067 option #3. They are available 7:00 am-12:00 am EST Me I called them Yesterday and was on wait for and hour and 10 minutes before speaking to someone. 15 minutes later he said he was connecting me with someone else and 5 minutes later I was disconnected. It was not at all helpful. Anna hold shouldn't be longer that 15-20 mins at this time Hi are you still there? If you need anything else let us know. If you have any questions after the chat has been disconnected, please feel free to message us again. Me I will try again but if it doesn't work I'm about to give up on Celebrity and change my allegiance to another line.