It’s actually personally blaming an agent, who has nothing to do with any delays/cancellations, etc. yesterday, the airport was a zoo because of spring break and weather. Pax who missed their flights seemed astounded that there was no availability for days.
“What? But, I’m a frequent flyer, I need to be in XXX by 1700.”
True story - a couple missed their connection due to a weather delay. I finally found them two seats on a flight that would get them home by 21:00. Nope, no good because the guy must be at work the next morning. No flights available on any airline for the next four days. They decide they are going to try and rent a car (good luck this week), and make the ten hour drive home from US to Canada. I urge them to check availability of rental cars and if they can take the car to Canada, but off they go. No idea what happened.
And, I think today is going to be even worse. We’ll see!