dickinson

I did. Does anyone know if gift card balances can be checked on the app? Or on the web on my phone? I couldn't find anything.

Just tried again and still not working. 😞

Before I gave all my gift card numbers and pins to my TA, I went to the Princess website to check the balances just to make sure no problems. I checked several and after clicking on check another gift card the site would no longer come up and I had a white screen because the screen was not downloading. I cleared my cookies and same result. Even this morning I get the same thing. BTW- when it would not work right I went to princess.com and clicked to check balance and same thing was happening. My TA had no problem but because one gift card would have a balance I called the phone number to check balances. They do not take the info if there is a problem with the website. They said to go to Princess.com and click on contact us. Before I do that, is anyone else having the same problem?

Loved them on our 2015 Hawaii cruise. I wish them well but they will be missed.

Thank you!

How far in advance of sailing do you send the email?

But it seems some people say they get on the ship and the MDR does not know about it so what is the purpose? My cruise is the beginning of August.

May I ask why send an email and then at the MDR let them know about the allergies? What is the purpose of the email? Could one just let the MDR know on the first night? I am asking because I will travel with someone who can not eat dairy. Thanks.

Princess's lookback period is 60 days. Maybe it changed from 90 previously?

Interesting! We are going on the Sky in August. I didn't see anything on the app. Are you past final payment? We are not.

Just went to AARP and logged in under dh who has purchased 5 this month. It says you can purchase 5/month. Maybe some other company you can buy 20 but not Princess.

Do a search to find the other threads about gift cards. In short, yes you can. the limit is purchasing 5 per month so if cruise payment is expensive you have to buy over a few months.

I have read many times on here that if you cancel your cruise the money goes back on your gift card so make sure you save the card # and pin.

Read my post #31. This explains what I did when I set up both mine and dh account. Even though I changed dh email address to his own it still would not let me buy gift cards. Customer service said I wasn't enrolled in AARP rewards. Other than that, the Ombudsmen email said they had to untangle both of our accounts. Basically I really do not know what the issues were. Seems to me that when I updated dh email to his own and then I set up my account using my own email with his cell number that our accounts had different info. The other strange thing was that dh bought gift cards in March just before I set up my "account". April 1 comes and he tries to buy more cards but he can't! Why? Who knows. Just as an FYI to people, it appears when they are fixing things that instead of an email explaining that they think it is fixed they first send an email that says your password has changed. There is no explanation other than if you didn't request it to call customer service. When we did that, customer service gave us a temporary password and then we went in with that and changed the password to something we wanted. They should send an email explaining things and saying they have put a temporary password on the account and for you to go in and change it. They don't and they don't necessarily send another email saying things are all set. (I finally did get that email).

I just want to update everyone in case anyone is interested. After my post #29 it took about another week (and my emailing again saying I was concerned by the lack of response) before I heard from them (never did get a call after I left the message). Yesterday I received an email saying my password was changed. There was a customer service number if you did not request this to be done. So we called. We spoke with a very nice woman who helped both my dh (he also got the same email) and me. We were on the phone a long time. His account seemed fine although mine wasn't quite right and I could not order gift cards. She said to give it a half hour (yeah right). Anyways, later that night I got another email saying my password had changed and also an email from the Ombudsman. This email did not make complete sense and also had a couple of sentences that were grammatically not correct. It did say I should be all set. I emailed back saying no I was not all set. Around noon today they responded back and said the issue has been fixed and sure enough it was!!! I immediately went and purchased the rest of the gift cards I needed (dh did his last night). All in all it was a VERY stressful experience but we needed to go through it because of all the $$$ we saved on this cruise and hopefully will save on our cruise next June.